topic 6 communication - semester 1
DESCRIPTION
Topic 6: CommunicationUNSW Communication EmployersCommunication beween decision-makingTRANSCRIPT
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Topic 6 Communication
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Reflective Questions to guide this lecture Part 1: Communication
1. What is communication? 2. What constitutes good communication? Does it matter? 3. What is a common mistake in communication? What can cause
communication to break down?
Part 2: Effective Communication (in organisations)
1. How we can minimise communication break down/ poor communication?
2. What constitutes interpersonal communication? 3. Does medium matter in communication? 4. What constitutes organisational communication? More importantly,
how to promote effective communications within an organisation?
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Definitions of Communication
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What do Stefani Germanotta and Agnes Gonxha Bojaxhiu have in common?
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What do employers want?
Look at some job ads in Seek for positions you may look to fill
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Various Models of Communication
1) Linear/ Transmission Model of Communication 2) Interactional Model of Communication
3) Transaction Model of Communication
Encode Message
Channel Decode Message
Receiver Sender
Noise
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Diagnosing a communication problem
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Transaction model explained
Extends the Linear/Transmission model:
Noise: Anything that interferes with the communication process.
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Stereotyping
How do you define stereotyping?
How do we form stereotypes?
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Minimising communication barriers
what you can do to reduce or minimise these communication barriers:
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Use active listening to overcome communication barriers
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Active Listening
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Interpersonal communication Verbal influences
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Interpersonal communication
Written considerations
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Interpersonal communication Nonverbal
5 categories based on degrees of intimacy:
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When does the medium matter?
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Organisational communication Formal Informal
Floor plan
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Take Home Lessons 1. Communication is a skill that you can work on to improve. 2. Understanding models of communication will help you troubleshoot or avoid
communication problems.
3. Understanding communication barriers will help you improve your communication skills.
4. Interpersonal communication involves verbal, nonverbal and written interactions. You need to be aware of the impact of both verbal and nonverbal communication.
5. Developing good communication skills will enhance your career advancement. 6. Organisational communication can be formal and informal, and both are
important to understand. Reflection: 1. How does todays lecture fit into our learning of managing organisations and
people? 2. Which aspects of the lecture are likely to be examined in the final exams?