top 10 tools to measure corporate universities
DESCRIPTION
Description: This presentation will discuss 10 tools any corporate university should have in its toolbox to measure itself. The presentation will highlight metric design, dashboard creation, on-the-job reinforcement and other methods that when combined create a powerful solution to showcase a corporate university’s value to learning leaders and business executives. Learning objectives: • Provide an overview of critical measurement tools for corporate universities. • Offer examples of tool application. • Discuss how to apply the tools in practical, credible and repeatable ways.TRANSCRIPT
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The Top 10 Tools to Measure Corporate Universities
Speaker: Jeffery BerkChief Operating OfficerKnowledge Advisors
Moderator: Mike ProkopeakVice President, Editorial Director
Chief Learning Officer magazine
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The Top 10 Tools to Measure Corporate Universities
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Mike ProkopeakVice President, Editorial DirectorChief Learning Officer magazine
The Top 10 Tools to Measure Corporate Universities
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Jeffery BerkChief Operating OfficerKnowledge Advisors
The Top 10 Tools to Measure Corporate Universities
The Top 10 Tools to Measure Corporate Universities
Jeffrey BerkChief Operating Officer
Agenda
April 10, 2023 9© 2012, KnowledgeAdvisors
Review the importance of measuring a corporate university
Discuss the measurement plan to gather timely, credible data
Showcase sample reports, statements, dashboards and scorecards
About KnowledgeAdvisors
April 10, 2023 10© 2012, KnowledgeAdvisors
Some of Our Clients
A Program with an Unhappy Ending
April 10, 2023 12© 2012, KnowledgeAdvisors
1.Company A went back 2 years… and identified that they had 1,019 people rated #3, “needs improvement” in recent performance reviews
2.They calculated that they spent an average of $13,090 per year on highly visible performance management (Coaching, counseling, mentoring, retraining and manager time) to elevate them to #1’s ,“high performers”
3.They identified 2 years later… the number that were currently ranked as #1’s, was ZERO
Source: Dr. John Sullivan, Presentation at Analytics Symposium
When Do I Need to Measure?
April 10, 2023 13© 2012, KnowledgeAdvisors
Corporate Universities are ….
Strategic...aligned to an executive initiativeVisible...awareness by senior managementCostly...more money than a typical program
strategicvisible costly
April 10, 2023 14© 2012, KnowledgeAdvisors
Measurement Plan ‘Top 10’
1. Identify Key Performance Indicators
2. Create Smart Sheet Evaluations
3. Build Communication Plan
4. Design the Dashboard
5. Provide Executive Reports, Scorecards, and Statements
6. Conduct Capability Assessment
7. Perform a Test/Certification
8. Gather Sponsor Satisfaction Data
9. Deploy On-the-Job Reinforcement
10.Conduct Business Impact Exercise
April 10, 2023 15© 2012, KnowledgeAdvisors
Identify Key Performance IndicatorsOutcome Metrics - Business Outcomes • Leader Retention (Leadership)• Time to Performance (On-boarding)• Win Rate (Sales)Effectiveness Metrics – Program Performance• Delivery Quality• Knowledge Gain• Application to Job• Business Alignment• ValueEfficiency Metrics – Cost and Activity• # of Participants• % of Employees Trained• Total L&D Investment• L&D Investment per Participant• Courses Utilized• Classes Conducted• Instructors Utilized• Locations Used
April 10, 2023 16© 2012, KnowledgeAdvisors
Create ‘Smart Sheet Evaluations’
Not only evaluateThe training but also the process such as on-boarding or leadership development or sales effectiveness.
April 10, 2023 17© 2012, KnowledgeAdvisors
Build Communication Plan
A communication plan is a document that can be distributed to participants and sponsors that outline the context for measuring the program as well as what, when and how measurement will be done.
This helps with change management and project management.
April 10, 2023 18© 2012, KnowledgeAdvisors
Design the Dashboard
A visual, concise data representation
Shows the efficiency, effectiveness and outcome metrics
Data from evaluations, tests, assessments imports, LMS / HRIS feeds, uploads, etc.
April 10, 2023 19© 2012, KnowledgeAdvisors
Reports, Scorecards, Statements Reporting for a non L&D
audience that emphasize efficiency, effectiveness and outcomes.
Reporting for L&D executives that focus on satisfaction to impact and value
Hold quarterly reviews with L&D execs and sponsors
April 10, 2023 20© 2012, KnowledgeAdvisors
Conduct Capability AssessmentConduct a 180 or 360 of core competencies to identify blind spots and hidden strengths specific to the desired behaviors participants are to improve
April 10, 2023 21© 2012, KnowledgeAdvisors
Perform Test/Certification
April 10, 2023 21© 2012, KnowledgeAdvisors
1. Take Test
2. Receive Feedback
3. Receive Certificate
Validate critical knowledge and increase participant confidence with a test.
April 10, 2023 22© 2012, KnowledgeAdvisors
Sponsor Satisfaction DataGather feedback from key sponsors at key milestones regarding their overall satisfaction with the program and its outcomes.
April 10, 2023 23© 2012, KnowledgeAdvisors
On-the-Job ReinforcementUse goal setting tools to establish and track changes in business results or behaviors when participants are on-the-job. It also can identify scrap learning.
April 10, 2023 24© 2012, KnowledgeAdvisors
Business Impact Exercise
Control Group (side by side) Determine if learning projects influenced
employee retention Employees with no learning projects
averaged a turnover rate of 21% Employees with 2 or more learning
projects averaged a turnover rate of 2% Clearly the control group vs. learning
group shows a differenceSource: Dr. John Sullivan, Presentation at Analytics Symposium
Contact InformationFor further information contact:
Jeffrey BerkChief Operating Officer+1 312 [email protected]
www.knowledgeadvisors.com
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