Toll Free NumbersShwetha Bhat(14030141029)

Sourov Das(14030141080)Swapnil Tiwari(14030141092)

Meaning

• Toll free numbers allow callers to reach businesses and/or individuals without being charged for the call.

• Billed for all arriving calls instead of incurring charges to the originating telephone subscriber. 

•  Zenith number introduced in the 1950s in the U.S. and Canada, as well as the original manual 'Freephone' service introduced by the British Post Office in 1960

• Geographical area code: 800

Case study• Bharati Airtel First introduced toll free services as a part of their

customer relationship management.• Through this services Customers could directly talk to customer

care executives and query their problems.• They also could give feedbacks about the services provided by

Airtel• Soon realized that Customers were more dissatisfied by the waiting

times to call answering rather than dissatisfaction with the product.

Airtel Toll Free Helpline Number – 198

• This number is totally toll free for the Airtel mobile users. • It can be used for complaints, suggestions, service,

requests, regarding provisioning or billing issues, account updating related queries, ISD, STD, data, roaming activations, service termination, security deposit related queries etc.  

• In short, if you are facing any kind of problem with Airtel mobile service then you can easily consult with the customer care representative regarding this issue.

Implementation of solution• Follow me: Choose a Toll Free number to which all calls will be routed. If your

potential customer calls from a different city their call will land on the same pre-defined number.

• Vanity numbering series: Get a Toll Free number series which is easy to remember and aids your brand recall.

• Percentage quota call distribution: Distribute the calls, by a certain percentage, made to the Toll Free number, depending on the total capacity your call center.

• Time dependent routing: Route the calls on the basis of time, day, week or year to a different location as it suits your requirement.

• Multi-location call distribution: Route the calls to multiple locations based on your business needs.

Benefits • Knowing customer satisfactions through number of calls• Increasing customer relationship as well as satisfaction through minimal wait

time.• Know your priority customers and track their usage to know customer

satisfaction.• 24*7 service and monitory customer satisfaction.• Robust disaster recovery techniques which paves way for minimal call loss even

in emergencies and reduces end- customer grievances.• Secure call Authorization • Track responses to your marketing efforts in cost –effective manner

Additional Extensions of toll free numbers for Maximizing customer

satisfaction through services• International Toll free services• Toll free mobile Data

• Innovation and customer delight• More business• Customer engagement• Increase employee performance

Thank You !!!!