tolero solutions - change 101 tools for action - webinar ...€¦ · – tolero solutions takes a...
TRANSCRIPT
Tolero SolutionsAchieving success through people
Webinar Overview:
Change Management 101: Tools
for Action
Scott H. Span, MSOD
CEO & Lead Consultant
Agenda
• What is Change Management?
• How to start a successful change effort
• Communicating change
• Leading change• Leading change
• The difference between change and transition?
• Important things to focus on during times of change?
• Individual and organizational reactions to change
• How to manage resistance to change
• What are some frameworks and methods to consider?
• Best practices and success factors2Phone: 240-863-2063 • Email: [email protected] • Web: www.tolerosolutions.com
Who We Are
• Tolero Solutions is an organizational improvement and strategy firm
– We specialize in achieving success through people. We find and fix organizational and operational problems - overcoming challenges that impact productivity and profit.
• Tolero Solutions makes organizations better places to work
– ~70% of employees are unhappy. Every unhappy employee costs 1.5 their annual
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– ~70% of employees are unhappy. Every unhappy employee costs 1.5 their annual salary to replace. Do the math.
• We help you engage your biggest asset – your human capital (your people)
– People service your customers, solve problems, and help drive innovation. Happy people → happy customers = increased growth.
• We increase your human capital’s speed and ability to deliver excellent customer service
– Increased innovation drives the ability to rapidly offer new products and services -which increases profits and growth.
Phone: 240-863-2063 • Email: [email protected] • Web: www.tolerosolutions.com
Organizations HIRE Tolero to…
Organizations HIRE Tolero Solutions to help solve the following problems:
• Poor customer service satisfaction and declining repeat business and brand loyalty
• Unclear mission and vision or under developed and or communicated strategy
• Low innovation and lack of agility and responsiveness to changing conditions• Low innovation and lack of agility and responsiveness to changing conditions
• Reduced leadership awareness and organizational communication
• Decreased employee performance, engagement and brand loyalty
• Difficulty attracting a workforce that is a skills and culture fit
• High talent acquisition costs and employee turnover
• Negative culture and lack of clear identity
• Process redundancies and inefficiencies
• High customer acquisition costs
4Phone: 240-863-2063 • Email: [email protected] • Web: www.tolerosolutions.com
Tolero Solutions Value Proposition
Tolero Solutions is your collaborative partner in improvement…
– We help organizations achieve success through people to overcome challenges that impact productivity and profit.
– Tolero Solutions takes a holistic and systemic view helping to make your organization a place where people enjoy working and customers enjoy doing organization a place where people enjoy working and customers enjoy doing business.
– The biggest asset an organization has is their people. We help make your organization a place where your people want to give 100%, when the people are happy, the customers are happy, and the organization succeeds.
– Tolero Solutions’ leaves our clients embracing change and fostering innovation, enabling them to be more successful, stronger and better equipped to drive and thrive in an ever changing environment.
5Phone: 240-863-2063 • Email: [email protected] • Web: www.tolerosolutions.com