Developing effective partnerships to support the future of Social Housing

Todd Selby

Head of Development &

Commercial Strategy

Who is Broadspectrum?

We deliver a broad range

of services that are

essential to clients

across multiple sectors.

Who is Broadspectrum?

Our Values

Integrity Collaboration Challenge Ingenuity

Who is Broadspectrum?

We have a strong history in social engagement

What is the ambition for social housing in Australia

• To provide access to affordable housing for those in need

• Reduce the wait list through increased stock and tenant attrition Create fit-for-purpose accommodation reflective of the demographic

• Develop ‘pathways’ to ensure social housing is used as a stepping stone to independence

7

Participants (pieces of a complex puzzle)

Participants (pieces of a complex puzzle)

TENANTS

What are the challenges associated with inviting greater industry and third party participation?

1. What are strengths of each of the participants?

2. Given these strengths, what role should they play in the team to contribute to achieving the required outcomes

3. What delivery framework should be created to harmonise these carefully selected subject matter and delivery experts?

4. How comprehensive is the model? Does it have ultimate responsibility for tenant management, housing stock improvement, recycling and regeneration, reduced waiting lists as well as social outcomes?

10

The success curve - Effective creation of team within successful framework

11

1 2 3

OUTCOMES

Value, service quality,

social impact, waiting

list reductions, new

stock, regenerated

stock

HORIZON

Poor Outcomes - Upskilling duplication, gaps, costly, slow improvement, poor social outcomes

12

1 2 3

OUTCOMES

Value, service quality,

social impact, waiting

list reductions, new

stock, regenerated

stock

HORIZON

So what is the answer?

13

So what is the answer?

14

1. Ultimately, what do we want from the social housing sector?

2. Identify core strengths of all participants and who can deliver best results

3. Develop management and delivery frameworks that allow these strengths to be fully utilised in a comprehensive manner

Housing Portfolio Manager

15

Property

ServicesNew stock

Recycling

Regeneration

Urban planning

ServicesProperty maint

Grounds

Refresh

Upgrades

Other

ServicesAccom & tenant

mgt

Waitlist mgt

Triage

Support

ServicesHealth & welfare

Advisory

Journey guidance

Counselling

Other

ServicesGrant/subsidy mgt

Rent control

Financing models

Off balance sheet

transactions

PartnersProp. development

Planners

Designers

Academia

PartnersFM Co’s

NFP’s

Tenants

PartnersCHPs

PartnersHealth authorities

NFP’s, welfare sect

Adjacent agencies

TAFE

PartnersBanks

Accounting firms

Funds

Tenant ServicesMaintenance Welfare Support Finance

Example framework

Example framework

16

Comprehensive management of social housing portfolio (holistic or regionally)

Tenant management and satisfaction

Stock control including new and the regeneration and

recycling of existing so it is fit for the future

Maintenance, upgrades and servicing

Social impacts through the provision of tenant education, training and opportunities

both within the housing sector and through leveraging adjacent sectors….creating the

Journey to independence

Multi-agency coordination, e.g. health, education, justice

Value for money, reduced overall management costs, sanctioned financial and

property redevelopment opportunities…..

How do we get there?

17

The continuation of programs such as the Premier’s Innovation Initiatives in NSW

Industry to take the lead in forming partnerships and collaborative models

Example 1

Blown away by our excellent team from Fair Repairs

The recent expansion of Broadspectrum’s integrated facilities management and property services contract with the NSW Land & Housing Corporation provided the business with the unique opportunity to support the community through targeted social engagement procurement. One of our stand out Community Service Provider (CSP) subcontractors who goes above and beyond in employing dedicated members from the local community, including Housing tenants, is Fair Repairs.

Lawns, grounds and cleaning service provider: Fair Repairs, is a social enterprise that offers high quality work and supports their community by providing employment opportunities for those experiencing barriers to employment such as individuals with disabilities, Housing tenants and Indigenous people.

With a growing team of around 70 individuals, the majority of these employees are Housing tenants.

Example 2

Creating training opportunities to support positive career pathways

Broadspectrum National Contact Centre (NCC) is proud to offer eligible Customer Service Officers (CSO’s) with the opportunity to undertake a fully funded workplace tertiary education through their recently established Workplace Trainee and Apprenticeship Program.

The Program has been developed in collaborating with nationally recognised Registered Training Organisation (RTO): SWC, and in partnership with the Australian Apprenticeships Support Network. The training provides employees with the opportunity to receive on the job training, that once completed awards them with a Certificate IV in Customer Engagement.

Example 3

Our First Mental Health & Social Issues Awareness Training program

The Broadspectrum Asset Maintenance Services (AMS) Housing Contract Team were proud to partner with Sydney TAFE to develop and deliver our first Mental Health & Social Issues Awareness Training Program.

Key employees from Operations, Management, the Call Centre and two client participants from NSW Land & Housing Corporation, were specially selected to participate in two training programs which ran over a six week course in the Parramatta office.

This training was tailored to the unique requirements of our AMS Agreement, participant’s roles and in line with our social investment commitments.

Thank you

21