•  Today’s discussion •  A review of FLIK’s Food Safety program •  How code changes impact the business •  Case study review •  Q&A

FLIK overview

•  Founded in 1971 •  Corporate dining, private schools, hotels and

conference centers, senior living, airport lounges •  18,000 associates •  375 sites •  33 states •  40,000 meals daily

ever changing food supply chain

onboarding Orientation Knowledge Assessment Centers for Excellence

the process

•  Digitized 3rd party reviews

•  Internal QA reports

•  Incentives and penalties

the process

•  Coopers Atkins auditors

•  automated temperature logs

•  customized menus and checklists

•  ensures temperatures are taken

•  prompts corrective actions

the process

Acuity

CommentAnalysis

Acuity

Real-TimeUpdates

TrendingResults

Pulse

•  Acuityisourrepor9ngdashboard.

•  Ouronlineportalsareconfiguredtoshowthedatayouneedtosee.

•  Acuityworksondesktops,tablets,andsmartphones.

Trending Results

CommentAnalysis

Acuity

Real-TimeUpdates

TrendingResults

Pulse

•  Viewyear-over-yearresultsofdatacollectednotonlyinPulsebutothersourceslikeSAPandiVend.

•  Rolldataupbyday,week,month,quarter,andyearandexportimagesintoPowerPointpresenta9ons.

•  Createahierarchytolookatdatabyregionorstateoranyothercustomizedview.

Comment Analysis

CommentAnalysis

Acuity

Real-TimeUpdates

TrendingResults

Pulse

•  DisplayPulsecommentsasawordcloudtodeterminetrendingwords

•  Viewcommentra9ngstodetermineoverallsa9sfac9on.

the process

•  Changing policies

the process

•  What we’ve done to adapt

Scoring System

•  Based on 100 points •  85% (85 points ) from inspection •  15% (15 points ) from microbial food testing •  Critical and non – critical violations •  Critical items identified in bold print on scoresheet •  Scoring weight placed on the prevention of

foodborne illness

the process Scoring System•  Inspectional score above 90% prior to lab samples

•  Inspections below 90% are deemed unsatisfactory regardless of food samples results

•  No more than 1 critical violation

•  Final score below 90% •  Inspectional score below 90% prior to lab results •  2 or more critical violations •  Generic E. coli positive food or environmental sample in

a food area •  Aerobic Plate Count greater than 1 million CFU/gram

Unsatisfactory Inspection

the process New Provisions

•  2 or more repeat non-critical violations from the same category escalated to critical

•  Inspector has the authority to fail inspection/initiate a re-inspection if a significant food safety or regulatory hazard is present regardless of score, i.e. the presence of significant insects of any type.

Condi&on Category Item

NC FP Delislicerobservedtohaveanaccumula9onofoldfoodresidues.

NC FP Cleanedandsani9zedfoodprocessorobservedtohaveoldfoodresiduespresent.

NC FP Foodprocessorbladeobservedtobedamaged.

•  Food contact surfaces of equipment and utensils are designed, constructed, installed, stored and maintained properly.

•  3 point violation – becomes critical.

Required HACCP Logs •  All logs must be in paper format until/unless direct

permission is received from FLIK Senior Management Logs categorized as critical are in bold

1.   Allergens 2.   Production Temperature Log (initial cook step) 3.   Service/Line Temperature Log (cold/hot hold temperatures at

least three per service period) 4.   Thermometer Calibration Log (once per week) 5.   Cooling Log 6.  Receiving Log 7.   Refrigeration Log 8.  Ware-washing/Dish Machine Log 9.   Sanitizer Concentration Log 10. Food in Production Log 11.  Time as a Control Documentation (where applicable)

the process

Maximization Of Inspections And Reports •  Corrective Action

–  Performed ASAP –  Clearly Defined Best Practice –  Given Full Support

•  Verification –  Performed By Supervisor/Manager And Documented –  Daily For Food Safety Logs (HACCP Logs)

•  Accountability –  Ownership –  Clearly Delegated Responsibilities –  Employment Record/Non-Compliance Documentation.

the process

a case study

a case study

•  Ciguatera Toxin

the process •  Ciguatera fish poisoning (or ciguatera) is an illness caused by

eating fish that contain toxins produced by a marine microalgae called Gambierdiscus toxicus.

Fish Identification Barracuda, black grouper, blackfin snapper, cubera snapper, dog snapper, greater amberjack, hogfish, horse-eye jack, king mackerel, and yellowfin grouper have been known to carry ciguatoxins.

the process

•  Washington, DC Major law firm, Ciguatera Toxin

Profish Customers Receiving Amberjack

  Profish has provided the below list of other customers receiving the Amberjack:   1. Chartwell Country Club 2.  Family Meal- Richmond 3.  Le Grenier 4. District Commons 5. Henlopen City Oyster 6. Restaurant Depot 7. Marriot Suites- Bethesda 8.  Sandy Run Country Club 9. Radnor Valley Country Club

the process

Wednesday,August19,2015

9:30am• LauraBarteeapproachedCheriaboutPartnersbeingsick

10:00am• ChericalledMarcia(HR)immediatelyaSerbeinginformedofillness• InformedChefofillness• MarciaaskedCheritosendmenu,saveanyfoodandgetinforma9ononPartnerssymptoms

10:15am• MarciacalledPeterandleSvoicemail

10:20am• PeterreturnedMarcia’scall

10:25am• Petere-mailedCheriprotocolinforma9on• Billcontactedaboutpossibilityoffoodborneillness

10:27am• CheriinformedtheCheftofreezeanyleSovers

10:30• Marciano9fiedTonya(QAManager)• CherireachedouttoCharlene(Client)tono9fyofsitua9on

11:30am• MarciacalledDr.Kramer(EHA)• ListofpartnernameswasreceivedforHR

12:15pm• JoeLevinecametoClearyforsupportandreiteratedtotheCheftofreezesamples

1:30pm• EHAcametoloca9onforsample

3:07pm• E-mailwassentouttoPartnersinvolvedaskingforinforma9onforFLIKtocontactthemforsymptoms(E-mailfromKatherineKrents)

3:29pm• ApprovaltoreachouttoPartnersstartedcominginviae-mail

4:30pm• MarciacalledGallagherandprovidednamesandcontactinforma9onbutwasunabletoprovidesymptoms

Thursday,August20,2015

8:52am• Firstindica9onofsymptomsreportedviae-mail• PeterimmediatelyreportedsymptomstoEHA

10:48am• Billcontactedviae-mailoftheearlysymptomsofMarkNelsonandDerrickBush

1:00pm• BillbegancallingthePartnerstointerviewforsymptoms.CalledDerrickBush,MarkNelson,BrianByrne(couldnotreachathome),MitchDopler(wastravelingoutofcountryandcouldnotbereached)

PM• FoundoutthefishwasAmberjackandnotRockfishandChefwassuspendedpendinginves9ga9on• Petere-mailedteamwithini9alfindingsandwhattheplanwas

Monday,August24,2015• Receivedtwoaddi9onalPartners,KenBachmanandRichardHines,thatateatthelunchandinterviewedthem

*Marcia spoke to Cheri several times during the afternoon trying to get information to call Gallagher

the process

Negotiations •  8 partners confirmed positive for Ciguatera Toxin •  Lost work days •  Lost income to the firm •  Major client

The Ask •  $350K •  Insurance deductible: $500K •  Return of service?

Questions?