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© 2019 All rights reserved

Engaging Your Workforce


Today’s Engagement Challenges

Key Engagement Tools

CAVA’s Success in Developing and Retaining Top Talent

Key Engagement Tools to Retain Top Talent

Agenda


Workforce Challenges


October 2008

Wall Street Collapse

2.8 Million Jobs Lost

8 Million Underemployed

Worst Economic Crisis Since Great Depression


Uber is Born

March 2009


6 million Americans working gigs today

3.9M4.8M

5.8M

6.7M

7.7M

9.2M

Source: Intuit and Emergent Search

2016 2017 2018 2019 2020 2021

© 2019 All rights reservedSource:TDn2K

Chuy’s CEO, Steve Hislop said they’re having to go on false waits in some

stores because they don’t have enough staff to serve tables

Percentage of Companies are Understaffed

73%

98%

57%

FOH Hourly

BOH Hourly

Shift Leaders


Turnover CrisisCost of manager turnover per worker = $14k

37%

Management Turnover

44%

Management Turnover

Full Service Limited Service

Source: TDn2K

| © 2019 All rights reserved

Immediate Promotion

58,230 General Manager Jobs Posted on Indeed


Why They Leave


Work-Life BalanceFewer Managers Per Restaurant

Quick Service Fast Casual/Family Dining CasualUpscale Casual/Fine Dining

3.5

2.9

3.1

2.8

4.74.1

8

6

2007 2017 Source: TDn2K


Employee Expense as % - Total Revenue

Higher Compensation

Source: TDn2K

System Overload

20 to 35 Tech Solutions to

Manage


Moneyball Metrics For

Top Performing

BrandsBy: TDn2K


Moneyball MetricsTop Performers

?????? = Winning Games

Baseball Business

On Base = Winning Games

Restaurant Business


Moneyball Metrics

Baseball Business

Top Performers

On Base = Winning Games

Restaurant Business

Management Retention = Winning Games


Retention is a Key Focus & Engagement plays a critical role

in minimizing turnover


What is Employee Engagement?

The level of an employee’s psychological investment in

their organization.


34%Engaged

49.5% Not-Engaged

16.5% Actively Disengaged

Levels of Employee Engagement

I love my job!I can’t wait to get

a real job!I hate my job!


70%are strong on

customer service

78%would recommend

their company

16%Improvement more

profitable

24%boost in sales

Benefits of Engaged Employees


Don’t Wait For Your

Undercover Boss Moment

to Connect with your

Team


Powering Engagement with Technology


TheSchedule

1.6 BILLION

Logins

Is the single besttool & channel you have to engage with your employees!

12.5 MILLION Shift Trades1.07

Average Employee Logins Per Day

224 MILLION Messages Sent

1,085Average Site Logins Per Month


One-to-ManyCommunication

Broadcast Messages

○ Recognition

○ Company updates

○ Open Enrollment Links

● Polls

● Surveys

● Videos

Modern Messaging: Unified Communication

60% of all P2P

messaging

between team

members involves

shift transactions

“ Picking up a Friday morning! Let me know before releasing. 555-1212

“ I would like to pick up a shift on Tuesday the 18th, one days notice would be great if I could get it. 555-1313 “

Can someone please pick up my bar one shift tonight he’ll only be there till nine or 930 to make lots of money help a girl out

“Sunday night for a morning?

Anybody want to work night instead of morning??


Give Employees a Voice

Give managers reports

that show how happy

their staff is

Find trends that possibly

create the negative shift

experience so managers

can hold on to

employees longer and

improve the guest

experience

Manager Reports

Provide anonymous results of team shift

ratings so employees know where they

stack amongst peers

Employees Ratings

Trends


Meet CAVA

https://www.youtube.com/watch?v=AG3jyopvxag

Meet Lori Goldstrohm

CAVA

Vice President Operations Services


CAVA’s recent successes

81 locations, 26 added in 2018

In 2018, CAVA Group acquired Zoë’s Kitchen (more than 250 locations) in

$300 million deal

Starting employee wage of $13 per hour

Provides employees with paid sick leave, paternal and maternal leave and

healthcare, all in an effort to reduce employee turnover


CAVA’s Core Values


CAVA’s Focus On People


Find & Develop Leaders of the Future


We’re looking for happy and hardworking people to be a part of our growing team


Future Ready Job DescriptionsDo your General Manager job descriptions reflect the role and skills

needed to effectively manage in today’s environment?


Would you be excited to work for you?

MissionThis position is fully accountable for the profitable operation of XX RESTAURANT while adhering to all company guidelines and regulations.

Principle Accountabilities

● Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage

regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation

of the business.

● Ensure knowledge, adherence and enforcement of all policies and Procedures.

● Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while

embracing the “culture” of a cheerful and fun work environment and beliefs and values to adhere to and grow the mission and vision.

● Ensures the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities

and sales growth.

● Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.

● Accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.

● Accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers

● Actively participates in Local Restaurant Marketing in local trade area.

● Implements and promotes all Public Safety Foundation initiatives.

● Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.

● Maintains awareness and participation in community affairs to take advantage of sales and public relations opportunities.

● Represents XX Restaurant in a professional, positive manner at all times.

● Communicates effectively to GM/Owner any and all issues that may impact our business.

● Maintains restaurant equipment in full working order and communicates problems immediately to Owner.


You will be responsible for:

● Planning + prioritizing: Creating your calendar and effectively

managing your time

● Staffing + Scheduling: Interviewing and hiring team members,

writing schedules, and managing labor

● Teaching + training: Overseeing new hire and Special Ops

training, as well as new recipe training

● Food + inventory management: Ordering, inventory, waste, prep,

and storage organization

● Operational standards: cash management, ensuring compliance

and safety, and completing monthly restaurant assessments

● Communicating effectively: Leading team meetings and holding

one-on-ones

● Coaching + development: Providing ongoing feedback and

recognition, leading performance reviews, and developing your

Guest Experience Manager and Culinary Leads

● Critical thinking: Analyzing your restaurant scorecard and

creating action plans

You are expected to:

● Develop Yourself & Others - Focus on

self-improvement while supporting the

success of others

● Put the Customer First - Consistently

create CAVA fanatics by finding ways to

say ‘yes’ to every guest

● Achieve Results - Take ownership of

every shift and take pride in your job

● Foster Collaboration - Work with

others to find success as a group

● Adapt to Change - Solve problems

through an open-minded and all-

inclusive approach


Life Skills Training


Design your Day in the Life of a Manager


Coach and DevelopCreating our Future Leaders of CAVA


Provide Tools to Plan, Execute and Engage


Legacy Tech Prevents InnovationFOH tech required to compete; while the BOH remains stagnant

4/5

Operators believe technology improves

workforce productivity

30%

Restaurant operators feel they are lagging

in tech adoption

60%

Tech spending is on maintaining legacy

technology

85%

Employees link job satisfaction to

company’s technology

HR Technologist NRA CDC HT Tech Survey


Balance of Technology + Critical Thinking


Focus on Leadership Behaviors


Provide the Flexibility Needed to Lead


GMs Do Not Feel a Sense of BalanceBetween Work and Life

12%

of GMs strongly agree that they can maintain a healthy

balance between work and life

14% 11%

of GMs strongly agree that their restaurant

provides opportunities to balance work life

and personal life

of GMs strongly agree that their job allows

them to spend enough quality time

with family and friends


46

CAVA | Putting Our People First

● Clear career pathing: “Grow

with CAVA”

● Teaching empathy as a skill

From mindful sourcing to craveable recipes, revolutionary tech to

authentic customer moments, we’re building a team that’s passionate

about creating meaningful experiences and sharing good food.

Think you’re the one for the job? Then join us.

● Reduction in manager turnover

● Increase in internal promotions


Thank YouFuture-Ready Leadership

today’s engagement challenges - amazon web services · today’s engagement challenges key...

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