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DESCRIPTION
Utility Payment Conference. to DYNAMITE!. Avista’s Remittance Processing System Upgrade A Project Manager’s Perspective. Lorrainna Sherman, PMP Sr. Project Manager. Overview. Remittance Project Benefits. What to Expect. Plan 2 years start to finish. Initiation. Charter. Planning. RFP. - PowerPoint PPT PresentationTRANSCRIPT
to DYNAMITE!
Avista’s Remittance Processing System UpgradeA Project Manager’s Perspective
Lorrainna Sherman, PMPSr. Project Manager
Utility Payment Conference
Overview
Remittance Project Benefits
What to Expect
Plan 2 years start to finish
Initiation
Charter
PlanningRFP
Require
ments
Execution
Sending the first ICL to the Bank(Judy has worked in Avista’s Remittance department for 31 years, amazing! She has seen a lot of change!)
Strong partnership between Remittance Supervisor and IT PM
Engaged Subject Matter Expert
Criteria for success well defined
Commitment from the Project Sponsor/Steering Committee
• Vendor Commitment to our goals
Communication channelswith internal and external
resources
Keys to Avista’s Success
Appendix
•Sample project plan task list
Sample Remittance Upgrade Task List Predecessor Milestone
Project hours 1,425 hrs
Project Duration603 days
Initiation No 50 hrs 30 days
Planning 2 No 533 hrs 205 daysPre-vendor selection No 64 hrs 45 days
Research No 10 hrs 15 daysDefine requirements No 20 hrs 30 daysCreate future process flow No 4 hrs 5 daysDevelop RFP 6 No 30 hrs 15 days
Vendor Selection 8 No 29 hrs 10 daysPick top vendors No 5 hrs 5 daysDemos 10 No 24 hrs 5 daysVendor selection complete 10 Yes 0 hrs 5 daysInfrastructure Detail design 12 No 200 hrs 30 dayshardware No 40 hrs 10 dayssoftware No 40 hrs 10 daysnetwork No 40 hrs 10 dayssecurity No 80 hrs 30 daysInfrastucture detail design complete Yes 240 hrs 150 daysSOW & Contract Negotiations No 160 hrs 120 daysCustomization gathering 20 No 60 hrs 30 daysICL planning with Bank 14FS+40 days No 20 hrs 10 days
Planning phase complete 22 Yes 0 hrs 1 day
Sample Task List - Planning
Sample Remittance Upgrade Task List Predecessor Milestone
Project hours 1,425 hrs
Project Duration603 days
Execution 13 No 822 hrs 317 daysProcure Vendor supplied Equipment 14 No 8 hrs 5 daysProcure company provided infrastructure equipment 14 No 4 hrs 1 dayProcure company provided licensing 14 No 4 hrs 1 dayEquipment lead time 25 No 0 hrs 190 daysSoftware development 14 No 0 hrs 160 daysVendorEqiupment installation 28 No 0 hrs 2 daysCompany equipment upgrade/ installation 28 No 40 hrs 20 daysBuild databases 31 No 40 hrs 5 daysSoftware deployment 30 No 240 hrs 30 daysPre-installation system validation 31 No 40 hrs 1 dayUser Training 33 No 80 hrs 8 daysUser Acceptance Testing 35 No 80 hrs 20 daysICL Testing 33 No 40 hrs 10 daysBug fixes 36SS No 160 hrs 20 daysProduction go-live 38 Yes 0 hrs 1 dayPost Go-Live support 39 No 40 hrs 10 daysSystem Acceptance 39FS+60 days No 1 hr 1 daySystem Documentation 31 No 40 hrs 10 daysVendor Support established 40 No 5 hrs 1 day
Sample Task List - Execution
Sample Remittance Upgrade Task List Predecessor Milestone
Project hours 1,425 hrs
Project Duration603 days
Execution 13 No 822 hrs 317 daysProcure Vendor supplied Equipment 14 No 8 hrs 5 daysProcure company provided infrastructure equipment 14 No 4 hrs 1 dayProcure company provided licensing 14 No 4 hrs 1 dayEquipment lead time 25 No 0 hrs 190 daysSoftware development 14 No 0 hrs 160 daysVendorEqiupment installation 28 No 0 hrs 2 daysCompany equipment upgrade/ installation 28 No 40 hrs 20 daysBuild databases 31 No 40 hrs 5 daysSoftware deployment 30 No 240 hrs 30 daysPre-installation system validation 31 No 40 hrs 1 dayUser Training 33 No 80 hrs 8 daysUser Acceptance Testing 35 No 80 hrs 20 daysICL Testing 33 No 40 hrs 10 daysBug fixes 36SS No 160 hrs 20 daysProduction go-live 38 Yes 0 hrs 1 dayPost Go-Live support 39 No 40 hrs 10 daysSystem Acceptance 39FS+60 days No 1 hr 1 daySystem Documentation 31 No 40 hrs 10 daysVendor Support established 40 No 5 hrs 1 day
Sample Task List – Closing
System Benefits Gained•Longer processing day without the restriction of the courier resulted in less carryover•Reduced response time to Customer Service inquiries •Mini-Account Master File enables validation of up to date customer data •Bank fees remained the same, expected to decrease as paper check fees rise•Check 21 compliant•Extract to Mainframe for payment posting remained the same to make integration simple •Advanced reporting; Automatic Payment Service, Customer Correspondence and Project Share•Staff of six reduced to fiveImage Cash Letter will:Automate the preparation and delivery of check deposits to the bank. Deposit deadline for same day ledger credit is 8:00 p.m. Pacific TimeProvide for faster notification of returned items based on faster deposit timeDeliver deposits to the bank through a secure electronic connection Reduced courier costs Consolidate redundant operations, streamlining deposit reconciliation process ArchiveElectronic image of remittance slip and check will be archived for three yearsIncreased search capabilitiesFaster response time to customer inquiriesNo more boxing remit slip documentation to store in the warehouse
Speaker Information:Lorrainna Sherman, PMPSr. Project Manager