TLOAUG User Conference - Houston, TX

14-JUN-2017

AUTHOR: MANISH KUMAR

Business Purpose

Problem Areas with Current System Architecture

Proposed System Architecture

Solution Overview

Enabling Future Value

People - Process – Technology Simplification - Strategy

Strategy

• Boost customer satisfaction

• Enable future growth

People

• Increase focus on external

customers

• Add Productivity

Technology Simplification

•Decrease system support costs

• Reduce complexity

• Foundation for remote telemetry

Process

• Improve the resolution of

customer requests

• Standardize Oracle Owned

products

Customer

INFRASTRUCTURE

STARTSALESFORCE CREATED

OKS

MOBILE APP

ORDER MANAGEMENT &

ADVANCED PRICING

END

ENTERPRISE ASSET MANAGEMENT

CONTRACTS

LABOR LEDGER

PROJECTS

ORACLE FIELD SERVICE

BILLING

COUCH DB

ADAPTER

REPLICATION

INSTALLBASE

Oracle EBS Modules3rd Party Products In-House

Salesforce.com Cost

Custom Interfaces Operational inefficiencies

STARTSALESFORCE CREATED

OKS

INSTALL BASE

MOBILE APP

END BILLING

FIELD SERVICEMOBILE FIELD SERVICE

ENGINEDISPATCH CENTER

iSUPPORT

ENTERPRISE ASSET

MANAGEMENT

CONTRACTS

Simplify Oracle EBS ModulesIn-HouseNew Module

Salesforce.com

PROJECTS

INVENTORY

Many Install Base Records for single Asset record Data integrity – separate IB records pointing to

Service Request and Work Order Data discrepancies and troubleshooting is

difficult Tracking of unit history and parts consumption Dual maintenance of Service Request and EAM

Work Order Activity Based PM Schedule – Multiple PM

Schedule and custom suppression logic

EAM - 12284-020

Contracts -SR(Billing)

EAM - 12284-011

Contracts -SR(Billing)

EAM - 12284-008

Contracts -SR(Billing)

Contracts -SR(Billing)

EAM -WO(Costing)

Asset Transfer

Asset Transfer

Customer Change

Contracts -SR(Billing)

Customer name

change on contract

Asset Transfer

EAM -WO(Costing)

Asset Transfer

Contracts –SR(Billing)

EAM -WO(Costing)

Install Base Record

EAM -WO(Costing)

EAM -WO(Costing)

EAM -WO(Costing)

EAM - 12284

Contracts - SR(Billing/Costing)

Asset Transfer

Asset Transfer

Install Base Record

One Item, One Asset, One Install Base, One P&L Project, One Fixed Asset throughout lifecycle of Asset

Use standard Asset Move Process ( Inter-org transfer)

Make Install Base source of truth for all asset based transaction

Adopt Oracle Service Best Practice

Asset Based PM Schedule

Simplification is critical to the success of Reliability Centered Maintenance

The following are key capabilities this solution delivers◦ Foundation for IOT - Telemetry

◦ Precursor to on-truck inventory

◦ Enable predictive analytics

◦ Foundational to optimizing labor/materials in the field