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TRANSCRIPT
September 2020
INVESTOR PRESENTATION
Disclaimer
This presentation contains forward-looking statements including, without limitation, statements about Solocal Group (“Solocal” or “the Company”) plans,strategies, objectives and prospects based on the reasonable opinion of the management of Solocal.
These forward-looking statements are subject to factors, risks and uncertainties and could therefore change at any time and, accordingly, the actual results ofSolocal could differ materially from those presented in such forward-looking statements. Such forward-looking statements are management objectives and donot constitute profit forecasts as defined in European delegated regulation (EU) 2019/980 of 14th March 2019. Although Solocal believes that the forward-lookingstatements presented in this document are based on reasonable assumptions as to their occurrence, it is very difficult to predict the impact of certain factors andit is impossible to anticipate all factors that could affect the financial projections.
All forward-looking statements contained in this presentation are based on information available to Solocal as of the date of this presentation and are given onlyas of that date. Risks and uncertainties that could cause actual results to differ materially from Solocal’s objectives include the risks set forth in chapter 2 “Riskfactors” of the Universal Registration Document filed on April 30th, 2020 with the French Financial Markets Authority (AMF) under number D.20-0429 as amended bythe amendment to the 2019 Universal Registration Document filed with the AMF on July 20th, 2020 under number D.20-0429-A01 and as may be further amended bysubsequent amendments to the 2019 Universal Registration Document filed with the AMF.
The forward-looking statements included in this presentation should not be interpreted as guarantees that the facts and data stated will occur. Investors aretherefore cautioned not to place undue reliance on such forward-looking statements.
Following the agreement on our financial structure strengthening in July 2020, Solocal remains subject to the undertakings and requirements set out in theaccelerated financial safeguard plan (plan de sauvegarde financière accélérée) and the conciliation protocol approved by two judgments of the Nanterrecommercial court (Tribunal de commerce de Nanterre) dated August 6th, 2020. The implementation of Solocal’s strategic plan is subject to those undertakingsand requirements, as well as to applicable law requirements, which could affect its ability to achieve the objectives set out in such plan by the targeted dates or atall.
This presentation is not, and should not be construed as, an offer to buy or sell or a recommendation in respect of any of Solocal’s securities in any jurisdiction.
P.2
Presenting today
P.3
Pierre DANONChairman & CEO
Amaury LELONGCPO / CMO
Olivier REGNARDCFO
Agenda
2 Investment highlights
1 Introduction to Solocal
3 Covid impact and financial restructuring
4 2020-2023 Business plan
5 Characteristics of the offering
6 Governance considerations
7 Appendix
Introduction to Solocal
1
2
€520M(2)
Digital Revenue
375k(2)
Clients
4.9m+ businesses55m+ consumers
Targeted Market : SMEs and Retail Networks
Digital Presence & Advertising are key for SMEs
The most comprehensive offering for SMEs delivered 100% digitally
E-Commerce
Mobile
Digital Advertisting
Markets Trends
Increasing Demand
Unrivaled scale and strong unit economicsOne-Stop Shop Offer
Websites
Digital Presence Management(reviews, bookings, quotes)
Digital Advertising
32.7%(2)
Digital EBITDA Margin
1 2 3
Confidential
€6.8b (+10.8%)(1)
Digital Advertising Market in France
>90k(2)
Ad Campaigns
The new Solocal : The leader in French local digital solutions
(1) Internet advertising expenditure 2022E; CAGR 2018-22E(2) As of FY2019A, including QDQ perimeter which was sold in February 2020
3
P.6
Confidential
4,521 5,111 5,692 6,259 6,810
2018 2019 2020 2021 2022
10.8%CAGR
2018-2022 SMEs face critical pain points that Solocal solves:
? Lack of technical know-how
? Lack of resources
? Lack of time65 7282
93103
115
2015 2016 2017 2018 2019 2020
12.1%CAGR
2015-2020
Market trends and customer pain points
Digital advertising in France (€m)
E-commerce revenue in France (€bn) >100k(1)
Presence / Priority
Ranking Customers
361k(1)
Clients
>90k(1)
Digital Ad Campaigns
>15k(1)
Websites Produced
1
(1) As of FY2019A
Source: Zenith, December 2019
Source: Statista, Fevad
P.7
Confidential
100% SaaS offer
12/24 monthssubscriptions
One-Stop Shop Full SaaS
100% Digital Comprehensive offer
Websites
Digital Presence Management
Digital Advertisting
1
2
3
A unique value proposition to customers 2
P.8
Revenue contribution (2019A)
Order intake breakdown (2019A)
84%
16%
SMBs
Large Accounts & Networks
22%
18%48%
1%11%
WebPresence
WebsitesDigitalAdvertising
New solutions
89% Digital(520M€)
23%
21%20%
16%
17%
2% 1%Retail
HousingB2B
Healthcare & Public Services
TourismServices
Others
Solocal’s clients by sector (2019A)
Confidential
Unrivalled scale and strong unit economics3
Unique sales network of more than 1 000 local sales people
2.7 billion visitors
Stabilised fixed costs-25% since 2017
SaaS model>58% of customers
migrated
Significant operating leverage
Gross margin c.90%EBITDA margin
>30%Negative receivables
working capital € 100m in 2019
Self reinforcing network effects
2.7 billion visitors
Be known
Manage your reputation
Find customers
Connect with customers
Attract customers into stores
Discover professionals
Rate professionals
Find professionals
Connect with professionals
Buy local
55+ millionConsumers
4.9+ millionBusinesses(1)
Note: Figures as of 31 December 2019, except for the % of customers migrated to SaaS model as of 30 June 2020(1) Listed on PagesJaunes
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MISSION VISION VALUES
BOOST
LOCALBUSINESSES
LEVERAGE COMPANIES’ POTENTIAL
BY CONNECTING THEM TO THEIR CLIENTS
THOUGH INNOVATIVE DIGITAL SERVICES
DARING
COMMITMENT
LOCAL
TEAM WORK
Alignment of vision
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Key Investment Highlights
2
7
Solocal key investment highlights1 A unique position in promising markets
2 Diversified value proposition vs historical PagesJaunes
3 Best-in-class business information broadcasting supplied to most French media platforms
4 Differentiated product suite based on scale effects / technology and dedicated to performance
5 Simple one-stop shop for SMEs focused on local businesses
6 A « full web » offering based on Presence and Ranking, generating leads and transactions
7 An offer targeting all local businesses
8 Subscription-based model with automatic renewal (SaaS)
9 Proprietary tech stack with a systematic push for innovation focused on value creation
10 Increased focus on customer satisfaction and retention
11 Omnichannel offering poised to grow customer base
12 Deep bench of management talent
P.12
8
Growth driversMarket Growth(2) Competition
Competitive advantages
WebsitesMarketleader
c.4%
• Ecommerce
• SEO performance
Digital PresenceManagement
Marketleaderc.12%
• Conversational• Transactional
• Content management – sometimes exclusive - for most French media
• Solocal Manager
Digital Advertising
Marketchallenger
c.6%
• Social, video, mobile
• Performance commitment• Drive-to-store advertising
A unique position in promising markets
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c.10%(3)
c.20%(4)
c. 10%(5)
(1) 2019 market share, Solocal estimates (4) Sources Xerfi, Solocal estimates(2) 2019-2022 CAGR (5) Search and Display markets. Sources France Pub, SRI, Bain, Solocal estimates(3) Sources FEVAD, Solocal estimates
1
9
(1)
Diversified value proposition vs historical PagesJaunes
P.14
PRINT ADVERTISING AGENCY
FOR PAGESJAUNES
DIGITAL ADVERTISING AGENCY FOR
PAGESJAUNES.FR
WEBSITE PROVIDER
DIGITAL ADVERTISING AGENCY WITH FULL
WEB OFFERING
2000 2005 2010 2015
DIVERSIFIED DIGITAL SOLUTIONS COMPANY
AGENCY FOR PAGESJAUNES DIVERSIFYING INTO DIGITAL
OFFERINGS
DIVERSIFIED DIGITAL SOLUTIONS INTEGRATING
PROPRIETARY OWNED MEDIA IN A FRAGMENTED
ECOSYSTEM
671285
Print revenuesDigital revenuesDiversification vs PJ
572480
233645<10%
6452137%
2019
10
2
P.15
Premiumpartners
• 5m+ French companiesreferenced, including 40kadditions per month
• 150k data points updated on a daily basis
• Sourcing strategy mixes syndication, crawling, AGC and UGC
• More than 50 people dedicated to collecting, updating and moderatingcontent
Websitesrange
Proprietarymedia
Strategic partners
Best-in-class business information broadcasting supplied to most French media platforms
3
23
Differentiated product suite based on scale effects / technology and dedicated to performance
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• Weekly monitoring of 230k keywords, in order to optimise the searchability of our 50k websites
• Ability to deliver 200+ websites per week thanks to a team of 180 specialists based at our Web Factory in Angoulême
• 35 people providing after-sales service (~ 450 weekly requests )
WEBSITES
• Price optimisation: up to 15k requests handled per second, on an historical basis (15k campaigns running)
• 1,200 campaigns managed per account manager
• In-store visit measurements: GPS data gathered from over 2m terminals per month
LOCAL ADVERTISING
15
4
Simple one-stop shop for SMEs centred on Solocal manager
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EssentielPremium
Privilège
EssentielPremium
Privilège
EssentielPremium
Privilège
CONNECT SITES
BOOSTER
• Complex offers for our clients, with multiple offerings in silos
• Offers sold separately for eachadditionnal locality or business
• Obsolete and very light client interface
Sites presence
SVI / PVI
Sites connect
ADhesive
Traffic garanti
Booster Contact
Social
OAD Prolive Sites immo
5
14
LOCALITY
BUSI
NES
S
A « full web » offering based on Presence and Ranking, generating leads and transactions
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1) BASIC INFORMATION BROADCASTING 1) ADVANCED INFORMATION
2) LIMITED CONTACT INTERACTIONS 2) TRANSACTIONAL, DIRECT AND REAL-TIME CONTACT INTERACTIONS
3) PAGESJAUNES.FR ONLY 3) ALL OVER THE WEB
6
11
ACTIVITES LOCALISATION
…Site web
OPENING HOURSDESCRIPTION
NEWS
ATTRIBUTESSPECIAL EVENTS
Telephone Mail Directions Reputation Booking Quoterequest
Instant Messaging
Click and Collect
P.19
1) PRIORITY RANKING, WITH A COMMITMENT OF MEANS
1) TARGETED ADVERTISING PURCHASE, WITH OR WITHOUT A COMMITMENT OF RESULTS
2) PAGESJAUNES ONLY 2) ALL OVER THE WEB
A « full web » offering based on Presence and Ranking, generating leads and transactions (cont.)
12
LEADS
LEADS
LEADS
LEADS
LEADS
LEADS
OR
6
A « full web » offering based on Presence and Ranking, generating leads and transactions (cont.)
(1) Clients vs. prospects(2) Bases on a sample of ~5000 new clients(3) Clients + prospects(4) Estimated cost for a SMB self managing its advertising scheme is 7-10€
€0.1 €6.5
# visits/ year
# leads/ year
Incrtl leads / pro(1) / year
Av. costper lead(3)
Av. revenue / incrtl lead
13
0.9bn
1.2bn
0.5bn
0.3bn+ Premium Partners
+ Proprietary Media
+ Strategic Partners
Full content and ranking control
Major content control, occasional ranking control
Targeted content
Additional trafficacquisition
49m
2.6m
+171
+60
+78
+239
€0.06
€0.03
€0.004
€2.75(4)
€5.6
€5.6
€5.6
€8.6+ Websites
Production & SEO optimisation 101m 13.7m +228 €0.9 €7.7
6
958
Company with no content noradvertising management by Solocal
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182(2)
Therefore a controlled dependency versus PagesJaunes, even though reversing current trend on direct audience is worked on
A new customer experience based on the multiplication of local services useful on a daily basis
1. New search engine for more relevant local answers
2. Multiplication of interaction features betweenthe customer and the local professional : online booking, instant messaging, click & collect...
3. New local-economy devised proposition represented by a new design et a new branding
P.21
319 M 285 M
423 M208 M
1297 M
324 M
817 M
Visits
2040 M
Leads2019
PagesJaunesSEO
Partners
PagesJaunesDirect
6
An offer targeting all local businesses
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• Local value proposition ONline to OFFline, scalable for many local points of sales
• Suitable and customisable offer for each point of sale, each business, each local sale area
• Know-how and ability to articulate and manage digital investments for a brand network from its headquarter to local point of sale
• Local content management for ~600 brand network all over the web, including management of >400k local web pages
• Online booking platform available for >100 brand network• Management of advertising online to offline campaigns for
thousand brand networks
7
16
Subscription-based model with automatic renewal (SaaS)
P.23
12 or 24 months commitment
• From an offer cadenced by annualpublications to a subscription-basedmodel, compliant with B2C and B2B standards
• An automatic renewal model, strengthening customer base, enhancing stickiness, and allowingrefocus of sales effort to customerloyalty and acquisition
• A strong commitment from ourcustomer base, with contracts of up to 24 months, allowing higher visibilityon revenues
Subscription-based model
>30% of sales in 2021 with 24 months commitment
>90% of offers with automatic renewal in 2021
8
17
Proprietary tech stack with a systematic push for innovation focused on value creation
• A successful move to Cloud• More than 200(1) applications migrated, 15% decommissionned, 45% lifted to cloud, 30% refactored• 5,000(1) servers migrated to 3,500(1) virtual servers• Big data: 5 datalakes into 1 datalake in the cloud with Google BigQuery
• A transformed and modernised architecture• Introduction of modern technologies: Docker, Kubernetes, noSQL, Elastic Search, AI• Release of 2 APIs Manager: 1 internal (Solocal Manager), 1 third-party (used by partners like Yahoo, or
through datafeed like Bing and Amazon Alexa)
• For tangible benefits• Application stability enhanced: 10x less incidents• PagesJaunes performances increased: 99.94% app availability in 2020 (vs. 99.90% in 2019), auto-scale
(peak traffic management), publication delays reduced from 1 week to real time• ArtificiaI Intelligence applied to sponsored link management decreased media spend by 30%
P.24
9
24
(1) As of end of 2019, vs. end of 2017
P.25
Optimisation Engine for web performance
(SEO)
Website builder(Duda)
Monitoring of web performance
Proprietarysolution
Externalsolution
CONNECT BOOSTER SITES
Order reception
Landing Pages(Duda)
Campaignmanagement
Pagesjaunes
Ootravaux
Bing
LocalAds
Programmatique
ECW
ID
Proprietary tech stack with a systematic push for innovation focused on value creation (cont.)
9
25
Click & collect
P.26
Best-in-class R&D capabilities9
26
• One of the main development internet pure player teams in France• 500(1) engineers, approximately 300(1) developers• Behind Cdiscount, but in front of blablacar, Doctolib and Leboncoin
• Expanding offshore capabilities• 100 developers end of 2020 in Eastern Europe and Asia• 50% cost savings vs. onshore
• A high-performing Agile organisation• Reorganisation to 60 squads following Agile methodology• Faster time to market product launch: 3x faster for "Connect" vs. "Presence"
• An increased focus on innovation• Cost breakdown (Capex + Opex): 52% for RUN, 43% for Product R&D, 5% for disruptive innovation
(1) As of 30 June 2020
Increased focus on customer satisfaction and retention
• Net Promoter Score = -27
• Non-existent or bad basic KPIs, poorly defined processes
• Non-existent retention
P.27
18
• Recruitment of Deputy ManagingDirector, Eric Klipfel
• Creation of the Customer Satisfaction & OperationalEfficiency Committee
Improvecustomer
satisfaction
Eliminatenon-quality
costs
• Creation of a retention cell (37% of retention)
• Creation of a team to handle new clients (cellule « Accueil nouveaux clients »)
• Reduction of website production time to c. 30 days
• Improvement of Booster Contact product performance (90% compliance)
• Acceleration of the processing of complaints (stock decreasing from1,600 to 400)
Situation in Mid-2019 Initiatives Ongoing focus
10
Omnichannel offering poised to grow customer baseEconomical optimisation of geographic coverage as a prerequisite for productivityincrease
• Optimisation of the prospecting plan for sales areas
• End of BUs and end of the sector-specific verticalised approach for field prospection
• Transfer of low ARPUs to telesales: +15% increase in average porfolio value
• Transfer of dead zones to telesales: -10% decrease in area size to cover
• Adjustment of capacity planning depending on customer base and optimised sales areas
• -25% decrease in available sales capacity (2018 downsizing)
• x2.5 Large Accounts sales capacity through the roll out of a dedicated sales team
• Increase from 0% to 10%+ of telesales offshore contribution with increase in offshore mix: 10% available sales
capacity and 25% for acquisition
• Performance Management and Sales trainings
• Management and sales teams turnover: 100+ salespeople following an assistance plan
• Investment in trainings for new trades (acquisition, cross sell): c. 1.5d per salesperson per year
P.28
+30% in salesperson productivity (order intake per present salesperson)
19
11
An omnichannel transformation mostly completed: increase in commercial activity and sales efficiency offsetting the decrease in sales headcount
• +5% contact rate between H1 18 and H1 20: decrease in sales capacity offset by increase in commercial activity
H1 18 H1 19 H1 20(1)
10 14 17+40% +20%
P.29 (1) Actual post lockdown(2) 950 salespeople in total in the BP (90 Large Accounts salespeople and 35 others)
Field activity development
BP 21
20+15%
H1 18 H1 19 H1 20(1) BP 21
H1 18 H1 19 H1 20(1)
25k 21k 26k-15% +30%
SMBs activitydevelopment(2)
FTE + weekly contact rate
BP 21
40k+50%
Telesales activity development
673 456 370-30% -20% 350-5%
8 9 11+15% +30% 14+20%
455 320 350-30% +10% 475+40%
1,128 776 720-10% 825+15%-30%
20
950 sales staff across telesales
and fields
11
• Prospection in campaign mode and lead by HQ • Better qualification of prospects for telesales, thanks notably to the success of the online digital
audits (15% conversion rate over 1,000+ weekly digital audits currently)• Improvement in conversion rate of contact rate and decrease in field acquisition cost: 20% for
acquisition and 15% cross sell / upsell thanks to scoring and customer segmentation
• New commercial role focused on new business thanks to a lower renewal activities• Switch to a subscription-based model: 70% of field salesperson time dedicated to acquisition and
development activities with a focus on selling 24-month contracts (40% of customer base)• Marketing firepower for more leads generation and increased commercial efficiency : online digital
audits, field appointments done by offshore teams (to be implemented)
• Specialisation of Telesales teams• New campaigns depending on the prospect’s profile• Verticalisation for base prospection
P.30
An omnichannel transformation mostly completedShift of sales roles towards the development of customer base in volume and value
11
An omnichannel transformation mostly completedIncrease in customer satisfaction to boost prospection efficiency for new business
• Standardisation of retention acts to free time for salespeople for new business• Retention acts and back office tasks by specialised teams within telesales (website delivery,
publication issues, etc.): 38% retention rate on potential churn• Customer Service digitalisation and contact avoidance strategy through usage of Solocal Manager:
40% of migrated field customers use the app on a monthly basis
• Increase in contact rate and new business opportunities• Induction of Customer Service teams in telesales to increase contact rate and close additional sales
(e.g. upsell and cross sell)• Campaigns to win back lost customer by telesales: 9% success rate• Relaunch of online channel on a "self service" mode thanks to new products and new customer
journeys
• Increase in commercial efficiency with a focus on cash• Decrease in early sales from 7/8 months to 4 months during the transfer to a subscription-based
model• Transfer of commercial acts on acquisition and value development with a better contribution to cash• Revision of salespeople’s remuneration to better manage performance
P.31
22
11
Deep Bench of Management Talent• A tight, 7-member Executive Committee entirely renewed and having demonstrated a high level of commitment to
transforming the Group
• Over 150y of experience in French and international environments, in medium-sized or large businesses
• Operational leaders coming from renowned tech companies and driving the transformation of Solocal towards a 100% digital company offering a unique range of innovative products and services
• Functional leaders coming from international corporations and bringing highly professional modernisation capabilities
• A team leading the transformation since 2018, for most of its members, and poised to continue thanks to its strongentrepreneurial drive and result-oriented culture
• An Executive Committee having united a Top 50 in line with a clearly defined corporate vision and supported by a strongcorporate culture
P.32
Pierre DanonChairman / CEO
Amaury LelongCPO/CMO
Arnaud DefrenneCTO
Nathalie Etzenbach-HugueninGeneral Secretary
Richard CuifHead of HR
Olivier RegnardCFO
Eric KlipfelDeputy CEO
12
27
• Executive Committee
P.33
Education
Business school 4
Engineering school 1
Master 2
Amaury Lelong
CPO/CMOArnaud Defrenne
CTO
Nathalie Etzenbach-Huguenin
General Secretary
Richard Cuif
Head of HR
Olivier Regnard
CFO
Eric Klipfel
Deputy CEO
Deep Bench of Management Talent (cont.)12
28
Statistics
Age 50
Seniority 3
Industry experience 23
Pierre DanonChairman / CEO
ENPC, ISA BVL Stuttgart HEC, LBS ESA ESSEC ESCP ESCE
+40 26 20 23 20 26 +30
TDC, Numéricable, BT Retail, Xerox
Altice, SFR, Numéricable,
Téléperformance
Canal +, BCG,AT Kearney
L’Oréal, Liberty surf, Netbooster,
DigitasLBI
Deloitte,Latécoère,
Europe Snacks
Crédit Suisse,Société Générale,
Citi, UMP, LR
PepsiCo, Xerox, Microsoft, Lacoste,Cadbury, Mondelez
P.34
Top 50 Group• A top 50 group identified and led since 2018 (N-1 Comex) to deliver the Group’s transformation in a dynamic environment• A management renewed at 54% during the last 3 years with high-level profiles, bringing igital/data/technical/functional/sales
skills; mostly external hires, completed with 46% of high performing, in-house talent• The percentage of women reaching over 30%, in line with market best practices, and with women identified as top talent and
promoted to key roles• An incentive system transformed in 2018 and based on customer satisfaction and cash-generating profitable growthBonus• A variable bonus from 15% to 50% of the base salary with a quantitative/qualitative split from 60/40 to 40/60• Based on the Group’s priorities: Revenue, EBITDA, customer base, NPS (customers and users)LTIP• A Long Term Incentive Plan in the form of performance-based, restricted stock• 2 criteria: - Free Cash Flow – stock price• A 3y plan allowing retention and performance during the duration of the plan• The 2018/2020 and 2019/2021 plans under pressure because of the financial restructuring and the Covid-19 health crisis
34%
66%
Top 50 Group - Gender
Deep Bench of Management Talent (cont.)Various incentive schemes
12
30
Female
Male
40%
10%20%10%20%
2020 variable bonus structure
Revenue
EBITDA
NPS (customers)
NPS (users)
Customer base
Note: Incentive scheme shown in this slide does not concern the Chief Executive Officer, whose incentive scheme for 2020 was approved by the General Meeting of July 24, 2020 and consisted of a variable bonus from 0% to 200% of the base salary with a quantitative/qualitative split of 80%/20% - Variable bonus changed for 65% to 90% of the base salary (cf. Compensation policy for corporate officers published on July 27, 2020 on the Company's website)
Covid impact & Financial Restructuring
3
Pre Covid situation
• EBITDA : +2.2%, 191 M€• Growth in Digital order intake in H2: +6.5%• Subscription order intake on the rise: 75% in Q4• EBITDA / Cash conversion rate : 50%• Liquidity position:
• Significant cash outflows related to the €172m PSE for 2018-2019, weakening the cash flow situation
• Setting up of a PACEO and drawing of the RCF
• Growth in Digital revenue expected in H2 2020• Final €20m EBITDA expected from Print• Ramp up of EBITDA growth• Op FCF above €90m• Cash outflow of €56m in 2020 and €5m in 2021
related to the PSE• Stable customer base
P.36
2019 review 2020 guidance
• -55% order intake decrease during lockdown period• - €100m FY order intake decline vs. 2019, -€140m vs. 2020 budget• 2020 EBITDA expected at > €130m• Cash needs for 2020/2021 of €120m• Net debt expected at €530m at 2020 closing• Lack of liquidity and emergency cash decisions
Covid impact
N.B. 2020 Guidance as of February 2020, before the Covid-19 crisis
2020-2023 Business Plan
4
35
Solocal 2020 transformation plan which was supposed to crystallise in 2020 will enable the Group to recover its 2019 profitability by 2023
• The 2020 implementation was clearly severely hit by Covid and the initial Roadmap had to be fully rescheduled. Priority has been reset to protect our customer basis as much as possible
• Nevertheless the transformation to the « new » Solocal is in place and the last step is now to deliver growth
P.38
2018
2019
2020
Adjustment of the cost structure to the Print business discontinuation
• Offer renewal (H1)• Susbcription model and longer
contractual periods offer (H2)
Migration of the customer portfolio to subscription-based model
Adjusted cost structure enabling high operational gearing
Enabling ARPA, retention and customeracquisition metrics
Effective release of bandwidth of oursales team to focus on acquisition and cross-sell
36
Reminder of key milestones
P.39
In million euros FY20 FY21 FY22 FY23
Digital Revenue (excluding QDQ) 420m€ 560m€8% CAGR
EBITDA >130m€ 120m€ 190m€
Recurring operating cash flow > 90m€ >90m€
Medium term growth driversSubscription-based model, the consecutive reengineering of customers developmentand acquisition boosted by the product roadmap
Number of customers
• Transfer to a subscription-based model enabling increased customer retention and to shift sales focus to revenue growth rather than renewal
• Increase in the share of longer, 24 months contracts allowing better visibility on revenue and stickiness
• Major focus since early 2020 on customer satisfaction to free-up sales force time
• Implementation of a lead factory relying upon solocal.com and improved prospects database enablingenhanced lead generation
ARPA
• A progressive product range built to develop new customers and promote upselling
• Cross sell opportunities with Booster Contact & Websites range
P.40
37
Key KPIs driving analysts' modelDigital revenue only
P.41
38
Reve
nue
Newadditions
– Number of total sales team – % focused on new acquisitions and cross-sell (vs. retention)– Number of interactions / annum– % success rate
Revenue– Total number of clients – ARPA / client – Churn rate
Cos
ts
Variablecosts – Production costs mostly from Booster and Websites
Fixed costs – Most costs bases considered to be fixed
Cas
h flo
w Capex– Expected investments based on business plan– % of Gross Revenue– Includes capitalised production
Workingcapital – Assumptions around working capital control
Number of customers (BoP)(2019: 417k)
New customers(2019: 26k)
Revenue(2019: €520m)
Variable costs(2019: €51m)
EBITDA(2019: €170m, 33% / 2023 guidance: €190m)
ARPA / client (€)(2019: c. €1,400)
Churn(2019: 18%)
Number of customers (EoP)(2019: 361k)
Fixed costs(2019: €300m)
Capex(2019: €43m)
Change in working capital(2019: -€48m)
Free Cash Flow(2019: -€93m / 2023 guidance: >€90m)
Number of customers (EoP)(2019: 361k)
Gross profit(2019: €473m, 90%)
Note: 2019 figures include the contribution from QDQ which was sold in February 2020
P.42
LT targetsItem Current(1) LT target Commentary
Reve
nue
Total sales force 742 825 – Small increase in sales force for further growth with different mix (more telesales/ less field sales)
% of sales force for acquisitions 29% 62% – Shift to subscription-based model enabling significant more staffs to focus on new
customer acquisition
Annual contacts c. 1,850 c. 2,290 – Increase in daily contacts through automation of sales process
Total new customers 26k 85k – Increase mainly due to increase in sales force focus on acquisition
Annual churn 74k 50k – Subscription-based model improving auto renewal numbers
ARPA (excluding QDQ) c. €1,400 c. €1,400 – ARPA resulting from a growth driven by cross-sell but slightly offset by the increasing
weight of new customers with lower ARPA
Cos
ts
Variable costs 10% of sales 12% of sales – No significant improvement over time
Fixed costs €300 €290 – Process automation / revenue growth
(1) Excluding QDQ
High sustainable contribution margin of incremental revenue (>80%) enabling operational gearing
• End of Print activities at the end of 2020
• Very high margin rate on variable costs
A fixed cost model
• Digital EBITDA margin not recurring in H1 2020 due to significant savings (recurring & non recurring) while revenue has not yet been fully impacted by the lockdown drop in order in take
P.43
In millions of € 2019 H1 2020 2023
Digital Print Total Digital Print Total
Revenues 520 64 584 225 20 245 560
Variable costs (51) (12) (63) (25) (5) (30) (65)Margin on variable costs 469 52 521 200 15 215 495
Fixed costs (299) (31) (330) (135) (9) (144) (305)
Total expenses (350) (43) (393) (161) (14) (174) (370)
Covid one-off(1) - - - 15 - 15
EBITDA(2) 170 21 191 79 6 86 190
(1) Impact of government measures in relation with partial unemployment as well as indirect effects (e.g. travel costs)(2) Recurring EBITDA at constant standards
A strong cash flow conversion as soon as top line is stabilised
P.44
In million euros FY 2019 2023
Recurring EBITDA 190.6 190
• Non monetary EBITDA 4.1
• Change in WCR (48.1) Should be flat +
• Capex (42.9) (35) Optimised investments in tech – €35m
Recurring operating cash flow 103.7
• Financial expenses (44.0) (20) New debt structure – c. €20m / year
• Corporate income tax paid 1.8 Consistent with SL new profile
Recurring free cash flow 61.5
Non recurring items (incl. WCR) (154.8) - No more restructuring costs(1)
Free cash flow (93.2)
• Others (of which leases under IFRS 16) 53.1 (16) IFRS16 c. [€16m] per year
Net cash variation (40.1)
(1) Restructuring charge of €40m in 2020 and €10m in 2021
Characteristics of the offering
5
Pro Forma situation6 6 6
50 50 35
430
168 184
33.7 33.7
486
258 259
P.46
• c. €347m capital increase
• €10.5 reserved capital increase to bondholders by way of debt-to-equity conversion
• €336m rights issue backstopped by bondholders: €85m of net cash proceeds backstopped in cash, the remainder being backstopped through debt-to-equity conversion
• New money cash injection of up to €135m
• €85m through the rights issue backstopped by bondholders
• €32m additional financing (cash-in August 2020)
• €18m additional financing depending on shareholders take-up on the rights issue
• Pro forma gross debt between €256m and €258m depending on shareholders take-up on the rights issue
New Credit Line
Reinstated bonds
Reinstated RCF
(1)
(1) Pro forma as of 30/09/2020 including unpaid coupon(2) R.I. = Rights Issue
R.I.(2) take-up 0% R.I.(2) take-up 100%
€262m bondreduction
€246m bondreduction
The restructuring plan (1/3)Gross debt variation as of 30 Sept 2020
30 Sept 2020Asset financing & WC lineRCFSSN New credit line
• If no existing shareholder participates in the transaction, they will own 9.8% of the total capital(2) (including free shares)
• This dilution is comparable to other recent transactions
• All existing shareholders have received a free share for every share owned
• The cash repayment on the Bond will have a maximum haircut of €14.4 m
Right Issue price
Values retained by the independent expert Finexsi :
P.47 (1) Excluding shares held in treasury(2) In € 10.5m reserved capital increase scenario
Before restructuring, the independent expert derives a central valuation per share of:
After restructuring, the independent expert derives a central valuation per share of:
0.0243€
0.0439€
1
2
The restructuring plan (2/3)
Existing shareholders: # Shares before restructuring
Existing shareholders: # Free shares
Existing shareholders: # Total shares
# Total shares after the transaction (€336.5m)
Rights Issue price
627.0m shares(1)
625.8m shares
1,252.9m shares
11.957m shares
€0.03
+
=
The agreement with the debtholders will support the development of the Group
P.48
The agreement with the debtholders aims at securing the Company’s interests
It helps pursue the development strategy initiated in 2018
• Debtholders committed to support the development strategy (fully digital, in subscription model)
• Focus on customer satisfaction, operational efficiency & delivering the budgeted FCF
• Jobs will be safe
The governance will reflect the reference shareholder’ stance of the debtholders
• Unchanged Chairman of the Board
• GoldenTree will benefit from 2 seats at the Board of Directors (>15% capital): no veto rights on major decisions
• Board Members will keep unchanged compensation for the next two years, with no exceptional bonus nor incentive
Chief Executive Officer Eric Boustouller will resign his position on October 4, 2020
Pierre Danon will take over as CEO(1) until the recruitment of a new CEO
The restructuring plan (3/3)
(1) Pierre Danon’s cumulative compensation for his positions as Chairman of the Board of Directors and CEO would not exceed the base salary approved by the Annual General Meeting of Shareholders of July 24, 2020 for the duties of CEO. Pierre Danon would not receive any exceptional compensation or bonus in relation with the restructuring plan. The precise terms and amount of this compensation will be disclosed in a press release, after being set by the Board of Directors
Financial restructuring
P.49
Capital Increase Backstopped by bondholders
C. €347m
Additional financing€32m
TOTALC. €379m
Cash InjectionC. €117m
Debt reductionC. €262m
Solocal will ensure 18 months capital requirements and get back to a sound financial structure
2019 2020
€485m
c. €260m
• Confirmed liquidity (with cash injection of €117m) until 2021• Recurring Op.FCF of €90m in 2022E (2023 Recurring EBITDA: €190m)• Gross debt reduced to c. €260m• Annual financial costs reduced to €20m from €45m• Maturities extended to Sep 2023 for the RCF (with an option to an
additional one year extension) / March 2025 for the bond
Debt outlook
Significant improvement in financial structure / controls
NovJuly August September October
8 July – 17 August
Receipt of subscription commitments
allowing to benefit from the support fee
11 September
Preferential
subscription
rights
detachment
24 October
Reverse stock split
11 – 25
September
Preferential
subscription
rights trading
days
24 July
Mixed (Ordinary
and
Extraordinary)
General
Meeting
7 September
Free shares
record date
15 - 29 September
Rights issue
subscription period
30 September
Free shares
allocation
5 October
Settlement-
delivery of the
new shares
Before 4 November
Support fee payment
within 30 days of
settlement-delivery of
the new shares
Reserved
capital
increase n°1
Rights
issue
Free shares
Corporate
8 September
Reserved
capital increase
n°1
29 July
Court hearing in
relation to the
modified
accelerated
financial
safeguard plan
5 August
Approval of the
modified
accelerated
financial
safeguard plan
Indicative timetable
P.50
Governanceconsiderations
6
47
Governance considerations
• Strategic continuity vs. 2017/2019• 8 members of the Board• 2 new independent board members proposed by Golden Tree and recommended by
RemCo• Chief Executive Officer Eric Boustouller will resign his position on October 4, 2020. His
position will be taken over by Pierre Danon until the recruitment of a new CEO• Monthly Boards with mandatory physical or video (Covid related) attendance• Committees:
• Audit: 4/y• Nom/Rem: 4/y• Customer satisfaction and operational excellence: 2/month
• Compensations unchanged for 2 years
P.52
48
Why invest now?
Transformation to digital business is complete
Diversified digital business
Secured Capital structure
P.53
18
SaaS model with significant revenue visibility
Solid unit economics
Deliverable business plan
Exceptional valuation point
The Group’s transformation is well under way... …and will soon bear fruits
Appendix
7
50
P.55
Benoit LE NYDirecteur Produits
PolytechniqueTelecom Paris
15y of experienceo/w 6m at Solocal
Mehdi MOREAUDirecteur Search
Marketing & Deportalisation
EMBA HEC
20y of experienceo/w 9y at Solocal
Anthéa QUENELDirecteur Media
HEC
16y of experienceo/w 1.5y at Solocal
Maxime VIDEMANNDirecteur Marketing
Produits
MBA HECMines Saint-Etienne
15y of experienceo/w 4y at Solocal
Top 50 Group
52
P.56
Ludovic LEVEDirecteur
Commercial TPE/PME
Toulouse Business School
More than 20y of experience
o/w 2y at Solocal
Isabelle DECAMP-DARCHAND
Directeur Grands Comptes & Réseaux
Hypokhâgne
30y of experienceo/w 2y at Solocal
Jean-Pierre DANESIDirecteur
Segmentation
More than 32y of experience at
Solocal
Mathieu PARINDirecteur Pilotage
HEC Master Polytechnique
6y of experienceo/w 3y at Solocal
53
Top 50 Group
P.57
Romain COURTIERChief Data Officer
Polytechnique PHD
10y of experienceo/w 6m at Solocal
Thibault LIBLINDirecteur
Production Groupe
Ecole Nationale Supérieure des Arts
et Métiers
More than 20y of experience
o/w 3m at Solocal
Sandy KEIPDirectrice Audit & Contrôle Interne
ESC Rouen
10y of experienceo/w 1.5y at Solocal
Anne TOUSSAERTPMO & HRBP
IGS
More than 6y of experience at
Solocal
Stéphane CESBRONDirecteur des opérations IT
Université Polytechnique Tour
More than 20y of experience
o/w 5y at Solocal
54
Top 50 Group
• A monthly webcast is broadcasted group-wide, preceded by a webcast with the Top 50 for all the important news and decisions
• A 1-day meeting with the Top 50 is organised every 4 monthsto align, share, and work together on the key topics of the company (customer satisfaction, strategy, culture)
• Quarterly kickoffs are organised in particular at the beginning of the year and at the end of the summer holidays to align on top priorities
• A strong commitment during the management cycle of the group : performance evaluation, reward, people review
P.58
55
Top 50 Group