title, 48pt, concise text, 2 lines maximum....
TRANSCRIPT
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Luis Teixeira
Global Operations Director
PT General Manager
Lisbon, May 2015
Be Brilliant
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Paris
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125K items
from 1,500
brands
300 of the world’s
best fashion retailers
450,000 customers from 180 countries
300 BOUTIQUES. 1 ADDRESS.
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Giulio
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Giulio’s, Cambridge (UK)
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Guilio video
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Customer Proposition
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LTV driven marketing
Revenue per Order
Orders in Lifetime
Acquisition Cost
Lifetime Value
Customer Lifetime Value
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Customer experience
1. Returns
2. Shipping
3. Duties
4. Payments/currency
5. Localisation (site/UX/CS)
6. Innovation
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USA Brazil Japan Russia China
2009 2010
July 2014 July 2014 October 2014
USA
Brazil Japan Russia China
March 2015
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Technology
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People
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Thank You!