titeflex supplier quality requirements [u].pdf · titeflex supplier quality requirements qp 2100...

Titeflex Supplier Quality Requirements

QP 2100

Rev. U QUALITY PROCEDURE

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PROPRIETARY DATA NOTICE TO ALL RECEIVING THIS DOCUMENT

The information contained in this document was developed at the private expense by Smith Tubular Systems-Laconia. The contents are deemed proprietary

and all patent rights are reserved. Any submission is in a spirit of confidence and acceptance is deemed to be an acknowledgment of the confidential

relationship. Information contained hereon not lawfully obtained from another source shall not be released, duplicated, used or disclosed in whole or in part for any procurement or manufacturing purpose without the prior written permission of Smith Tubular Systems-Laconia.

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Revision History

Rev DC # Date Rev DC # Date Rev DC # Date

N DC-1412 11/26/2014

P DC-1697 09/02/2015

Q DC-1920 04/15/2016

R DC-2187 03/10/2017

S DC-2468 10/04/17

T NOT

RELEASED

U DC-2592 04/22/2019

Current Revision Summary

Paragraph Change Summary Reason for Change

All Complete Re-Write For improved continuity and ease of use by the Supplier

Appendix A Removed from Document and a separate document was created

For improved continuity and ease of updating Customer Specific Requirements

Appendix B Removed from Document and a separate document was created

For improved continuity and ease of updating Government End Use Compliance requirements

All

Section Headers were added to create table of contents through Word functionality – the font is white so the additional heading is not visible in the document

To add linked table of contents for ease of use


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Table of Contents PURPOSE ............................................................................................................................................................... 5 CUSTOMER APPROVAL ..................................................................................................................................... 5 REFERENCE DOCUMENTS ................................................................................................................................ 5

ACRONYMS ....................................................................................................................................................... 5 DEFINITIONS ..................................................................................................................................................... 6

RESPONSIBILITIES .............................................................................................................................................. 7 Titeflex Responsibilities ....................................................................................................................................... 7 Supplier Responsibilities ...................................................................................................................................... 7

GENERAL REQUIREMENTS .............................................................................................................................. 8 Quality System Requirements .............................................................................................................................. 8

Quality Management System (QMS) ................................................................................................................ 8 Document Control & Change Configuration Management ............................................................................... 9 Calibration System Requirements ..................................................................................................................... 9 FOD (Foreign Object Detection) Program ........................................................................................................ 9 Reporting of Significant Changes ................................................................................................................... 10 Unauthorized Changes .................................................................................................................................... 10 Right of Access ............................................................................................................................................... 10

PURCHASE ORDER REQUIREMENTS ......................................................................................................... 11 Requirements Review and Planning ................................................................................................................ 11 Product Realization ......................................................................................................................................... 11 Sub-tier Supplier Requirements Flow-Down .................................................................................................. 11 Quality of Products/Processes ......................................................................................................................... 11 Eye Examination Requirements ...................................................................................................................... 11 Drawings, Specifications, and other Documentation ...................................................................................... 12 Deviations, Substitutions and Waivers ............................................................................................................ 12 Information Requests, Interpretations, and Clarifications ............................................................................... 13 Requirement Conflicts and Order of Precedence ............................................................................................ 13 Documentation Requirements ......................................................................................................................... 13 Marking ........................................................................................................................................................... 14 Defense Priorities & Allocations Systems Program (DPAS) .......................................................................... 14


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Titeflex Supplied Material ............................................................................................................................... 14 Workmanship .................................................................................................................................................. 14

OUTSIDE PROCESS (OSP) PURCHASE ORDER REQUIREMENTS ......................................................... 14 TITEFLEX SUPPLIED MATERIAL FOR SET UP ......................................................................................... 15 RAW MATERERIAL REQUIREMENTS ........................................................................................................ 15

Material Revision Level Control ..................................................................................................................... 15 Specialty Metals Requirements ....................................................................................................................... 15 Material Traceability ....................................................................................................................................... 16 Mercury Free ................................................................................................................................................... 16 Conflict Free Materials DRC (Democratic Republic of Congo) ..................................................................... 16 Multiple Material Types .................................................................................................................................. 16 Multiple Heat Lots........................................................................................................................................... 16 Raw Material Testing ...................................................................................................................................... 16 Metallic Raw Material Certifications .............................................................................................................. 17

SPECIAL PROCESS REQUIREMENTS.......................................................................................................... 17 NADCAP ........................................................................................................................................................ 17 Special Process Order of Precedence .............................................................................................................. 17 Customer Approved Special Process Sources ................................................................................................. 17 Deviations ........................................................................................................................................................ 17 Process Control Procedures ............................................................................................................................. 17 Certificate of Compliance (C of C) ................................................................................................................. 18

RADIOGRAPHIC TECHNIQUE APPROVAL ................................................................................................ 18 Radiographic Technique Approval Requirements .......................................................................................... 18 Approvals & Revisions ................................................................................................................................... 18 Submission ...................................................................................................................................................... 18

NONCONFORMING MATERIAL ................................................................................................................... 18 Material Review Board (MRB) Authority ...................................................................................................... 19 Deviations/Waivers ......................................................................................................................................... 19 Supplier to Titeflex Notification of Escape ..................................................................................................... 19 Titeflex to Supplier Notification of Escape ..................................................................................................... 19

CORRECTIVE ACTION ................................................................................................................................... 19 Supplier Corrective Action Request (SCAR) .................................................................................................. 19


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Containment Activities .................................................................................................................................... 20 Supplier Corrective Action Responses/Submissions ....................................................................................... 20 Acceptance & Rejection .................................................................................................................................. 20

CERTIFICATIONS ........................................................................................................................................... 20 Certification of Conformance (C of C) ........................................................................................................... 20

FIRST ARTICLE INSPECTION (FAI) REQUIREMENTS ............................................................................. 21 SAMPLING INSPECTION ............................................................................................................................... 21

Acceptable Quality Limits (AQL) ................................................................................................................... 21 SOURCE INSPECTION .................................................................................................................................... 21 SELF-RELEASE INSPECTION ....................................................................................................................... 21 TITEFLEX and CUSTOMER SUPPLIED PRODUCT and TOOLING ........................................................... 22

Tool Control & Handling Practices ................................................................................................................. 22 Inventory Reporting ........................................................................................................................................ 22

RECORD RETENTION .................................................................................................................................... 22 Requirement .................................................................................................................................................... 22 Notification & Disposal ................................................................................................................................... 23

HANDLING & PACKAGING .......................................................................................................................... 23 FRAUDULENT/COUNTERFEIT PARTS REQUIREMENTS per AS6174.................................................... 23 REGULATORY, STATUTORY & TRADE COMPLIANCE .......................................................................... 23

Restricted Parties & Sanction Compliance ...................................................................................................... 24 Export Control Statement ................................................................................................................................ 24 North American Free Trade Agreement (NAFTA) Certifications .................................................................. 24 Country of Origin Marking ............................................................................................................................. 24

REGISTRATION, EVALUATION, AUTHORISATION and RESTRICTIONS of CHEMICALS (REACH)

COMPLIANCE .................................................................................................................................................. 25


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PURPOSE

1.0 PURPOSE

This procedure defines the Quality Requirements that are applicable to products and processes purchased by Smiths Tubular Systems, Laconia Inc., d/b/a Titeflex Aerospace as identified on the supplier Purchase Order.

In addition to the General Quality Requirements contained herein, Supplemental Supplier Quality Requirements are defined by clause codes, which are applicable when identified specifically in the supplier Purchase Order. These clause codes are presented in QP2100 Appendix A which is a separate document.

CUSTOMER APPROVAL 2.0 CUSTOMER APPROVAL

The procedure does not require customer or regulatory agency approval prior to implementation or change.

REFERENCE DOCUMENTS

3.0 REFERENCE DOCUMENTS

The following documents form part of this procedure to the extent specified herein:

AC7112 Nadcap Fluid System Components Manufacturers Audit Criteria

ANSI/ASQ Z1.4 Sampling Procedures and Tables of Inspection by Attributes

AS9100 Quality Management Systems – Requirements for Aviation Space and Defense Organizations

AS9102 Aerospace First Article Inspection Requirement

AS9120 Quality Management Systems – Requirements for Aviation Space and Defense Distributors

ISO9001 Quality Management Systems – Requirements

PD2101 Aerospace Quality Assurance, Product Standards, Qualification Procedure, Fluid Distribution Systems

QP10.2 Nonconformity and Corrective Action

QP2100 Appendix A Titeflex Supplemental Supplier Quality Requirements

QWI8.4.1-1 Vendor Managed Inventory

QWI8.4.3-1 Self Release

QWI 8.5.3-2 Protecting Intellectual Property and Proprietary Data

QWI 10.2 Nonconformity and Corrective Action

Form QP 8.4.3-6 Supplier Improvement Plan (SIP)

Form QP-2100-A Vendor Information Request (VIR) Form

Form QWI 8.7-A Supplier Notification of Escape

Form QWI 10.2-1 Supplier Corrective Action Request (SCAR) ACRONYMS

3.1 ACRONYMS

CUI – Controlled Unclassified Information

IAW – In Accordance With


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MRB – Material Review Board

QP – Quality Procedure

QWI – Quality Work Instruction DEFINITIONS

4.0 DEFINITIONS

Country of Origin – The country of manufacture, production or growth where an article or product comes from.

Executive Order (E.O) 13224 – White House Order provides a means by which to disrupt the financial support network for terrorists and terrorist organizations by authorizing the U.S. government to designate and block the assets of foreign individuals and entities that commit, or pose a significant risk of committing, acts of terrorism. In addition, because of the pervasiveness and expansiveness of the financial foundations of foreign terrorists, the Order authorizes the U.S. government to block the assets of individuals and entities that provide support, services, or assistance to, or otherwise associate with, terrorists and terrorist organizations designated under the Order, as well as their subsidiaries, front organizations, agents, and associates

General Supplier Quality Requirements – Supplier quality requirements that apply to all Titeflex Aerospace purchased products and processes in which QP2100 is imposed in a purchase order.

Supplier Improvement Plan (SIP) – Action plan tailored to a specific Supplier and addresses actions such as but not limited to: quality escapes, poor quality rating, delivery. Used when a supplier continually falls short of Titeflex established goals as a tool to outline actions for improvement. Suppliers must conform to expectations in order to retain their Approved Supplier Status.

Special Processes - Processes whose outputs cannot be fully verified before being released to the customer. Special processes are defined by industry and aerospace customer specifications and often require validation by means of confirming, qualifying, or otherwise proving that a process is capable of producing intended results. In many cases, regulatory and/or customer approval is required before a supplier can perform a special process. Examples of Special Processes include:

o Non Destructive Testing: Radiography, Fluid Penetrant Inspection, Ultrasonic Testing, etc.

o Welding / Brazing: Manual/Orbital Welding, Induction/Torch Brazing, etc. o Heat Treating: Annealing, Aging, Hardening, Furnace Brazing, etc. o Chemical Processing: Passivation, Plating, Chemical Film, Anodize, Dry Film Lube,

etc.

Titeflex Supplemental Supplier Quality Requirements (Appendix A) – Specific quality requirements defined by clause codes that are in addition to the general requirements and that are imposed due to Titeflex and/or end use customer requirements which are referenced in a purchase order.


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Vendor Information Request (VIR) Form – A form used to communicate a supplier’s deviation to Purchase Order requirements and specific conformity of a product. The completed VIR Form is submitted to Titeflex Purchasing for review. Upon review by Titeflex Engineering and Quality, the VIR will either be rejected where the deviation is not acceptable or will be accepted where the deviation is acceptable. Items with an approved VIR shall include a copy of the approved VIR with every shipment of the product.

Vendor Managed Inventory - Inventory that is stored at the Supplier’s facility and controlled for preservation of product and product safety.

RESPONSIBILITIES 5.0 RESPONSIBILITIES

Titeflex Responsibilities 5.1 Titeflex Responsibilities:

Titeflex Quality is responsible for maintaining this document. It is the responsibility of Titeflex Supply Chain and Quality to provide any clarifications to requirements as requested by Titeflex suppliers.

Titeflex Purchasing is responsible for providing this document to Titeflex suppliers, as the requirements of QP2100 Titeflex Supplier Quality Requirements is imposed on all Titeflex purchase orders.

Titeflex Supply Chain is responsible for communicating specification revisions to the Supply Base when there are changes that impact open purchase orders. Communication of specification changes will be through periodic Specification Memos and through Purchase Orders Changes driven by Quality Plan updates.

Titeflex reserves the right to review and/or approve a Supplier’s and/or a Supplier’s Sub-tier Special Process as defined by the Drawing, Purchase Order, Industry specification/standard, and/or customer requirement.

Titeflex reserves the right to request rework, replacement and/or credit for nonconforming product(s).

Titeflex will monitor the performance of suppliers and will take the necessary actions to mitigate the potential impacts of Titeflex’s ability to consistently meet customer and applicable statutory and regulatory requirements due to externally provided processes and products.

Titeflex will perform annual on-site audits at Suppliers who support the Fluid Distribution QPL, for compliance to PD2101 and AC7112, NADCAP Fluid Distribution requirements. The audits will validate compliance to QP2100, AS9100, AC7112, AC7112/2 and AC7112/3 requirements, as applicable to the commodity.

Supplier Responsibilities 5.2 Supplier Responsibilities:

Titeflex Suppliers are responsible for reading, understanding, and making provisions for the requirements of this document and for assuring compliance to all applicable requirements imposed by the purchase order.


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Titeflex Suppliers are responsible to comply with all requirements of the Purchase Order, failure to comply with the requirements shall be cause for rejection.

Titeflex Suppliers are responsible for their sub-tier suppliers and/or outside processors’ conformance to quality requirements

Titeflex Suppliers are responsible to produce all required records and documentation and provide to Titeflex at time of product shipment.

Titeflex Suppliers are required to flow-down via purchase order all of the requirements of the Titeflex purchase order requirements to all sub-tier suppliers and/or outside processors, including end-user customer requirements and quality clauses.

Titeflex Suppliers are required to comply with any regulatory or statutory requirements that are flowed through the Purchase Order. Some examples are outlined in the Regulatory, Statutory & Trade Compliance Section 6.20, of this procedure.

Titeflex Suppliers are required to validate Customer Specific Requirements and ensure that they have access or are provided Customer Specific listings outlined in Quality Clauses in QP2100 Appendix A.

The use of an approved Supplier listing does not relieve the Supplier of any responsibility for compliance to the Purchase Order.

NOTE: Customer verification activities performed at any level of the supply chain does not absolve the organization of its responsibility to provide acceptable processes, products, and services and to comply with all requirements.

GENERAL REQUIREMENTS

6.0 GENERAL REQUIREMENTS

6.1 Applicability: Applicability The general requirements contained in this document are applicable to Titeflex purchased production materials, components, assemblies, supplies, and processes that become a part of the product that Titeflex delivers to its customers.

Quality System Requirements 6.2 Quality System Requirements:

Quality Management System (QMS) 6.2.1 Quality Management System (QMS):

The Titeflex Senior Quality Management Authority, (SQMA) (or delegate) must specifically approve suppliers that do not have a certification to the below Quality Management System (QMS) requirements per the Supplier Approval Form QP8.4.1-5

It is the supplier’s responsibility to maintain their QMS certification throughout the performance of all work associated with a Titeflex Purchase Orders. Any changes in a supplier’s QMS certification status such as loss of certification, change of scope, or change in manufacturing location must be reported prior to the implementation of the change to the Titeflex Senior Quality Management Authority


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(or delegate).

Titeflex reserves the right to perform on-site audits and assessments at the supplier’s facility and at any sub-tier suppliers performing work to satisfy a Titeflex purchase order.

Titeflex requires its suppliers to maintain a Quality Management System certified by a third party registrar as follows:

o AS9100 Quality Management System – suppliers of detail components and subassemblies

o AS9120 Quality Management System – suppliers acting as distributors o ISO 9001 Quality Management System – suppliers of industry standard

parts and special process providers.

NOTE: Special Process Providers are required to be NADCAP Accredited, unless otherwise specified by a customer specific Quality Note

Document Control & Change Configuration Management 6.2.2 Document Control & Change Configuration Management:

Titeflex Suppliers shall ensure documentation control and have established procedures to address change configuration management to preclude unauthorized changes and provide adequate verification for accuracy. Such changes may be, but are not limited to: o Work instructions o Forms/Records o Manufacturing Processing Instructions o Inspection Processing Instructions o Inspection and Test Records

Calibration System Requirements 6.2.3 Calibration System Requirements:

For Product supplied on Titeflex Purchase Orders, supplier shall maintain a calibration system that ensures valid and reliable results to verify the conformity of products to requirements

The Suppliers calibration system shall be traceable to the National Institute of Standards and Technology (NIST), the International Organization of Standardizations (ISO) or an equivalent agency.

FOD (Foreign Object Detection) Program 6.2.4 FOD (Foreign Object Detection) Program:

Manufacturing processes shall be developed and implemented for all products in such a manner as to prevent foreign object contamination; process shall address Foreign Object Debris vs Foreign Object Damage

Supplier FOD prevention practices shall include: o Training (Orientation & Annual) o Work area cleanliness (clean as you go) o Restrictions of unessential items in the production work areas and on inspection


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work surfaces (i.e. food, houseplants, unprotected drinks etc.) Reporting of Significant Changes

6.2.5 Reporting of Significant Changes: Titeflex suppliers are required to notify Titeflex Quality of any significant changes to their business while performing work under a Titeflex purchase order. Significant changes include, but are not limited to:

Changes in business name, ownership, leadership personnel, quality management

Changes in facility location, movement of manufacturing/test processes and special processes/outside processes and implementation of new manufacturing/test processes, unless specific Quality Clause requirements apply.

Supplier Sub-Tier changes in facility location, movement of manufacturing/test processes and special processes/outside processes and implementation of new manufacturing/test processes, unless specific Quality Clause requirements apply.

Changes in Certification / Accreditation status, Loss or Suspension of QMS Certification (such as but not limited to: ISO 9001, AS9100, AS9120, ISO17025), NADCAP Accreditation (AC7008, AC7112 etc) or Customer Specific Approvals

Unauthorized Changes 6.2.3 Unauthorized Changes:

Titeflex suppliers are not permitted to make changes without written authorization from Titeflex Senior Quality Management Authority or delegate; change requests must be submitted using the Vendor Information Request Form QP2100-A.

Unauthorized changes include, but are not limited to: o Sub-Tier Supplier Changes o Material/Part Substitutions o Outsourcing of core internal processes (i.e. Machining, Welding, Brazing etc.)

Right of Access 6.2.4 Right of Access:

Titeflex and its customer representatives and regulatory authorities shall have right of access to supplier (and sub-tier supplier) facilities, documentation, procedures, and records associated with any activities performed for the fulfillment of Titeflex purchase orders. Titeflex suppliers are required to flow down this right of access requirement to their sub-tier suppliers. This right of access requirement covers (but not limited to) the following activities:

Problem/failure investigations, corrective action investigations, nonconforming material containment, action follow-up activities

Audit activities

Requirements reviews, design reviews, risk assessments, production readiness assessments, capability/capacity analysis

Source inspection and verification activities


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Witnessing of production processes, testing, and inspection

Continuous improvement training and project activities

Verification of tooling located at the Supplier’s facility PURCHASE ORDER REQUIREMENTS

6.3 Purchase Order Requirements: Requirements Review and Planning

6.3.1 Requirements Review and Planning:

Titeflex Suppliers shall establish procedures and practices that ensure performance of a timely and thorough review of all Titeflex purchase order requirements including all requirements defined in multi-level drawings, specifications, and this QP 2100 document

Product Realization 6.3.2 Product Realization:

Titeflex Suppliers shall perform processes and produce products that meets all of the requirements specified in the purchase order. If there are no requirements imposed on the Titeflex purchase order, suppliers are not absolved of realizing requirements. Please contact your buyer to have the PO corrected.

Sub-tier Supplier Requirements Flow-Down

6.3.3 Sub-tier Supplier Requirements Flow-Down: Titeflex Suppliers are required to flow-down via purchase order all of the requirements of the Titeflex purchase order to all sub-tier suppliers and/or outside processors, including end-user customer requirements and quality clauses.

Quality of Products/Processes 6.3.4 Quality of Products/Processes:

Establish quality verification practices and controlled processes to ensure requirements compliance of all products and processes provided to Titeflex purchase orders.

Eye Examination Requirements 6.3.5 Eye Examination Requirements:

Supplier shall ensure that each individual performing visual inspection has an eye examination performed by a medically qualified/trained individual annually and that, if necessary, or if correction is prescribed, each individual uses the required corrective lenses when performing inspections. Supplier shall retain the records of the eye examination results and make them available to Titeflex upon request.

Individual is to have the following vision in at least one eye, either corrected or uncorrected:

o Near vision: Snellen 14/18, (20/25), Jaeger 2 not less than 12 inches. o Color vision: Must be able to distinguish and differentiate between the

colors used in the method for which certification is required, process being performed or inspection activity (Testing for color vision is required one time only).

o Welders: Shall meet the Visual Requirements of AWS D17.1 or equivalent o Nondestructive Testing (NDT): Aerospace Industries Association National

Aerospace Standard (AIA/NAS) 410 or equivalent


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For individuals who do not meet the specified vision requirements, Supplier shall review each individual’s job assignment to determine if the assignment can be effectively performed and ensure these individuals do not perform inspection tasks where these vision requirements are necessary for product conformance.

Drawings, Specifications, and other Documentation 6.3.6 Drawings, Specifications, and other Documentation:

Titeflex shall provide suppliers copies of or access to the applicable Titeflex and/or customer technical data (drawings, specifications, bill of materials, procedures, etc.) invoked by the purchase order per QWI8.5.3-2 Protecting Intellectual Property and Proprietary Data.

o QWI8.5.3-2 states that technical data, intellectual property and proprietary data cannot be transmitted to or from Titeflex via email

o Transmission of this type of data shall be through bona fide secure methods such as Smiths File Share

o One time access to Smiths File Share can be granted for Suppliers to submit data; please contact your buyer for assistance

Titeflex cannot provide suppliers copies of industry standards such as AMS, AN, ANSI, AS, ASTM, Fed-Std, ISO, J-Std, Mil-Std, MS, NAS, etc. These types of documents are copy righted and can be obtained from the applicable controlling agencies

Titeflex Suppliers are responsible to validate that they have and are working to the revision level of the technical data that is required by the purchase order or that was current at the time of purchase order placement.

Deviations, Substitutions and Waivers 6.3.7 Deviations, Substitutions and Waivers:

It is the expectation of Titeflex that all of the requirements of the Purchase Order are met.

In the event that a requirement cannot be met, any deviation, substitution and/or waiver from the Purchase Order requirements shall be submitted to Titeflex for approval, prior to implementation, using the VIR Form, QP2100-A.

The request shall identify the source and/or process change and the supplier’s quality plan for ensuring compliance to all drawing and Purchase Order requirements.

The Supplier shall certify that the substitute process or chemical has no adverse effect on the product.

Deviations and Substitutions of any kind are not allowed without prior approval by Titeflex. Examples of deviations and/or substitutions that require approval may include, but are not limited to the following:

o Customer’s Approved Supplier Listing o NADCAP Approved Supplier


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o Outsourcing Processes o Changing Validated Processes o Use of Substitute Processes o Chemicals specified in Titeflex cleaning specification by proprietary, name

brand, or trademark

NOTE: Substitution of a dry film lubricant with an equivalent lubricant is not allowed.

Information Requests, Interpretations, and Clarifications 6.3.8 Information Requests, Interpretations, and Clarifications:

Titeflex suppliers are encouraged to seek clarification of requirements or request additional information relative to purchase order requirements by contacting their Titeflex Purchasing Agent.

Information requests and clarifications associated with technical data requirements shall be documented on a Titeflex Vendor Information Request (VIR) form QP2100-A, and sent to Titeflex purchasing.

Titeflex purchasing shall communicate and coordinate the VIR issue/request with appropriate Titeflex engineering and quality personnel and provide the resulting response/information to the supplier.

A VIR shall be used to communicate a requirement compliance issue to Titeflex with the intent to seek guidance and further action.

Quality guidance can be requested through email by contacting the following email address. Requests for information will be responded to within 48 hours of receipt: [email protected]

Requirement Conflicts and Order of Precedence 6.3.9 Requirement Conflicts and Order of Precedence:

In the event that there is a conflict with requirements that are invoked by a Titeflex purchase order, the supplier shall seek clarification from Titeflex using the Information Requests, Interpretations and Clarification process IAW Section 6.3.8 of this procedure. The following requirements order of precedence shall be employed as guidance: o Purchase Order: requirements, notes, exceptions o Drawings: applicable Titeflex or customer drawings o Specifications: applicable Titeflex or customer specifications

Documentation Requirements 6.3.10 Documentation Requirements:

Documents: o All documents must be identified to the Purchase Order number and either the

part number or description. o All documents must be legible, reproducible, complete, not cut off by the

photocopying process and signed or facsimile signature stamped along with the person’s name and title.

o All documents must be either copies of original mill certifications, transcriptions of

mailto:[email protected]


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original mill certifications on the Supplier's letterhead, or reports on the Supplier's letterhead and must be written in the English language

Corrections: o All entries must be made in ink. No erasures are permitted. Drawing a single line

through the error, and entering the correct information next to the error shall make a correction. Each correction shall be signed and dated by responsible authorized personnel.

Marking 6.3.11 Marking:

Cage Code: o When the drawing or associated marking requirements require the marking of a

cage code the supplier shall mark their Cage Code

Country of Origin: o Shall be IAW the Regulatory, Statutory & Trade Compliance Section, 6.20,of this

procedure Defense Priorities & Allocations Systems Program (DPAS)

6.3.12 Defense Priorities & Allocations Systems Program (DPAS):

This order may be rated for National Defense use and you are required to follow all provisions of the Defense Priorities & Allocations System Regulation (15 CFR Part 700) if invoked by Titeflex Aerospace. The Supplier shall flow down this requirement on all purchased materials associated with this order.

Titeflex Supplied Material 6.3.13 Titeflex Supplied Material:

In the event that product is made from material supplied by Titeflex, a certificate or statement on a Certification of Conformance, IAW Section 6.11 of this procedure, is required that identifies the part number of the material supplied by Titeflex that were used on the purchase order.

Workmanship 6.3.14 Workmanship:

Workmanship shall be in accordance to drawing, customer specification, industry specification or standard, or any other specifications referenced.

OUTSIDE PROCESS (OSP) PURCHASE ORDER REQUIREMENTS 6.4 Outside Process (OSP) Purchase Order Requirements:

Outside Process (OSP) Suppliers must comply with the requirements outlined in this procedure and have additional requirements as follows:

o Perform visual inspection of all parts as received from Titeflex prior to processing to ensure parts are free of damage and defects.

o Verify that the part numbers and quantities of parts received are correct as identified on the Titeflex PO and Router/traveler.

o For Outsourced Machining Processes, provide a completed FAIR by the manufacturer with the first shipment of product, IAW the First Article Inspection Requirements, Section 6.12 of this procedure.


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NOTE: Outsourcing of this process to another Supplier is prohibited.

TITEFLEX SUPPLIED MATERIAL FOR SET UP 6.5 Titeflex Supplied Material for Set Up:

Material provided for machine setup shall be scrapped if it is rendered non-conforming at the supplier's facility. The supplier shall render any set-up material unusable by mutilation, crushing, scoring, or cutting into smaller pieces.

The supplier shall maintain records for any setup pieces scrapped and shall provide a statement on the Certificate of Conformance, IAW Section 6.11 of this procedure, indicating "Setup pieces provided by Titeflex have been scrapped ".

Conforming set-up pieces may be shipped to Titeflex however prior written approval is required.

Supplier may be debited for nonconforming material in excess to that which was provided for machine setup. Supplier shall notify the Titeflex Buyer to reduce the PO quantity accordingly.

RAW MATERERIAL REQUIREMENTS 6.6 Raw Material Requirements:

6.6.1 Exclusions: Exclusions

Material shall not be sourced from the following at any sub-tier supplier level: o Western Titanium o Mach 2 Metals o IMPOL

Material Revision Level Control 6.6.2 Material Revision Level Control:

Suppliers are required to use material issued at the specification revision indicated on the Purchase Order

Material certified to this specification issue and of the proper type, grade, or class called for by the Purchase Order, may be used until depletion or until the PO has been fulfilled, unless restricted by the superseding specification revision or by a Customer Specific requirements Clause.

In the case where back-revision material is wanting to be used the supplier is required to identify the back-revision material issue (prior to use) on a VIR and submit to Titeflex purchasing who will coordinate the review and approval activity with Titeflex engineering and quality.

Specialty Metals Requirements 6.6.3 Specialty Metals Requirements:

Titeflex suppliers are required to work to the requirements of DFARS 252.225-7008 and DFARs 252.225-7009 Preference for Domestic Specialty Metals unless otherwise excluded in the purchase order or waived via Quality Clause Q206.

Unless notified in writing, the Country of Origin, IAW Section 6.20.4 of this procedure will be assumed to be the United States or from a Qualifying Country as per DFARs


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Clause 252.225-7002, 252.225-7003 and FAR 52.225-1. NOTE: Aluminum material is not a DFARs Specialty Metal

Material Traceability 6.6.4 Material Traceability:

Titeflex suppliers shall ensure raw material identification and traceability from material receipt to shipment of product to Titeflex.

Traceability of a material heat lot or batch/lot number back to sub-tier suppliers is required.

The heat lot or batch/lot number shall be noted on all Certification of Conformance documents, IAW Section 6.11 of this procedure.

Mercury Free 6.6.5 Mercury Free:

Titeflex suppliers shall ensure that their products are free of mercury and provide a Mercury Free statement similar to the following on all Certification of Conformance documents: “This material was processed without knowingly being exposed to Mercury or Mercury compounds”.

Conflict Free Materials DRC (Democratic Republic of Congo) 6.6.6 Conflict Free Materials DRC (Democratic Republic of Congo):

Supplier shall adhere to the requirements of Dodd-Frank Wall Street Reform and Consumer Protection Act, Section 1502.

Use the following link to access the Conflict-Free Smelter website: http://www.conflictfreesmelter.org/cfshome.htm

Multiple Material Types 6.6.7 Multiple Material Types:

In cases where drawings for components permit the use of two or more materials, parts supplied in one shipment which are made from different material types shall be segregated according to material type and shall be packaged and clearly identified to distinguish the different materials.

Multiple Heat Lots 6.6.8 Multiple Heat Lots:

In cases where one shipment of components contains more than one heat lot of material, the material shall be traceable back to the receipt of material including manufacturer(s) and their certifications. The heat lots/or batch numbers shall be noted on all Certifications of Conformance, IAW Section 6.11 of this procedure, documents and all Heat Lots shall be segregated.

Raw Material Testing 6.6.9 Raw Material Testing:

Raw material testing requirements are outlined in Customer specific Q-Clauses in QP2100 Appendix A

Test reports shall be IAW the Documentation Requirements in Section 6.3.10, of this procedure.

http://www.conflictfreesmelter.org/cfshome.htm


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If the Supplier cannot comply with Customer specific Raw Material testing, outlined in the Customer Q-Clauses in QP2100 Appendix A, than a VIR shall be submitted, IAW Sections 6.3.7 and 6.3.8 of this procedure, to obtain clarification and guidance

Metallic Raw Material Certifications 6.6.10 Metallic Raw Material Certifications:

Unless otherwise required by a specific customer Q-Clause in QP2100 Appendix A, test results shall be provided from an ISO 17025, AS/EN/JISQ 9100, or AC7004 Approved test lab, and within the scope of work/testing, and fully meet ALL of the Specifications Chemical and Metallurgical requirements.

SPECIAL PROCESS REQUIREMENTS 6.7 Special Process Requirements:

NADCAP 6.7.1 NADCAP (National Aerospace Defense Contractor’s Accreditation Program):

Certification is required for All Special Processes unless a Customer specific clause is invoked. Nadcap Approved Special Processors shall be certified for the specified process type (i.e. Chemical Processing, Coatings, NDT, Weld, Braze etc.)

Special Process Order of Precedence 6.7.2 Special Process Order of Precedence:

Unless otherwise specified, the order of precedence for determining “Special Process” specifications shall be as follows: o Purchase Order Requirements Summary Sheet o Customer Drawing o Top Assembly Drawing o Sub Assembly Drawing o Detail Drawing

Customer Approved Special Process Sources 6.7.3 Customer Approved Special Process Sources:

The Supplier is required to use Customer Approved Special Process sources when identified within the Purchase Order and/or Drawing in the Customer Clauses Q3XX

The use of an approved Supplier listing does not relieve the Supplier of any responsibility for compliance to the Purchase Order

Deviations 6.7.4 Deviations:

Shall be IAW the Deviations, Substitutions and Waivers requirements Section 6.3.7, of this procedure

Process Control Procedures 6.7.5 Process Control Procedures:

Process control shall be maintained in accordance with NADCAP requirements or as defined in a Titeflex process specification.

When Titeflex Special Process Procedures are identified on the Purchase Order and/or drawing the following shall apply: o Suppliers may use their equipment and facilities in lieu of equipment and

facilities defined within a Titeflex procedure. Titeflex approval is not required


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Certificate of Compliance (C of C) 6.7.6 Certificate of Compliance (C of C):

A Certificate of Compliance (C of C) to the Special Process shall be provided with each shipment and be IAW the Certification requirements of Section 6.11, of this procedure

RADIOGRAPHIC TECHNIQUE APPROVAL 6.8 Radiographic Technique Approval:

Radiographic Technique Approval Requirements 6.8.1 Radiographic Technique Approval Requirements:

Required by Titeflex NDT Level III for ALL X-Ray processes. Customer approval may be required in some cases.

It shall be the responsibility of the Inspection source to develop and submit a Radiographic Quality Plan

A review for compliance by the Titeflex NDT Level III shall precede the submittal to any End Use Customer as required.

Titeflex reserves the right to reject the technique plan and request re-submittal.

Approvals & Revisions 6.8.2 Approvals & Revisions:

Once the Titeflex NDT Level III and/or the End Use Customer has approved the plan, Titeflex shall return the X-rays along with a copy of the approved plan to the inspection source for retention.

The Radiographic Quality Plan is only applicable at the originating facility on the specified equipment. Any change in equipment or technique parameters shall necessitate a re-submittal.

Revisions to any existing techniques must be re-approved by Titeflex NDT Level III for Approval

Submission 6.8.3 Submission:

The Radiographic Quality Plan along with X-Rays supporting the plan shall be forwarded to the attention of: ATTN: Titeflex NDT Level III Titeflex Aerospace, 93 Lexington Drive, Laconia New Hampshire, 03246-2935.

NONCONFORMING MATERIAL 6.9 Nonconforming Material:

6.9.1 Control of Nonconforming Outputs/Material: Control of Nonconforming Outputs/Material

The Supplier is required to have a documented system in place that addresses the control of nonconforming material.

Identification shall be in a manner to prevent unauthorized use or shipment of nonconforming material.

This system shall include as a minimum:


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o Provision for prompt identification o Documentation, o Segregation o Disposition of Nonconforming Material o Prevention of Unauthorized use or Shipment

Material Review Board (MRB) Authority 6.9.2 Material Review Board (MRB) Authority:

The Supplier does not have Material Review Board authority that allows acceptance of nonconforming product shipped to Titeflex.

Any nonconforming material that a supplier wishes to utilize for “use as is” acceptance, requires approval from Titeflex on a VIR (Vendor Information Request) Form, QP2100-A, and shall be IAW with the Deviations, Substitutions and Waivers Section 6.3.7, of this procedure.

Deviations/Waivers 6.9.3 Deviations/Waivers:

Shall be IAW the Deviations, Substitutions and Waivers requirements Section 6.3.7, of this procedure

Supplier to Titeflex Notification of Escape 6.9.4 Supplier to Titeflex Notification of Escape:

The Supplier shall notify Titeflex Quality immediately when there is reason to suspect that product previously supplied may not be in accordance with the Certificate of Conformance and/or Purchase Order requirements

The Supplier shall promptly notify Titeflex Quality of any circumstances related to materials, manufacturing, processing methods, design, etc. which may make a product susceptible to premature failure. Notification shall include identification of potential lots affected, quantity of parts, and any other pertinent information

Titeflex to Supplier Notification of Escape 6.9.5 Titeflex to Supplier Notification of Escape:

In the event the supplier material is identified as nonconforming at Titeflex, the supplier may receive a Supplier Notification of Escape, per QWI8.7-A, from Titeflex

The Titeflex supplier is required to perform the following actions and record the results on the Supplier Notification of Escape form, per QWI8.7-A, and is to be sent with the next three (3) product shipments to Titeflex: o Perform containment (re-inspection) actions o Record the results of these actions on the form o Return completed form to the Titeflex contact listed within 48 hours (2 business

days) to the following email address: [email protected] o Perform 100% inspection of the nonconforming characteristics for the next

three (3) production lots of the part number(s) affected. CORRECTIVE ACTION

6.10 Corrective Action: Supplier Corrective Action Request (SCAR)

6.10.1 Supplier Corrective Action Request (SCAR):

A Supplier Corrective Action Request (SCAR) may be issued to the Supplier as a result of a Supplier deficiency or nonconformance.



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Corrective action may be subject to verification by Titeflex personnel at the Supplier’s facility. On-site visits shall be scheduled as required.

The Supplier is responsible for initiating action to identify and eliminate the root cause of the nonconformance and prevent its recurrence.

Containment Activities 6.10.2 Containment Activities:

Containment Actions responses should be reported within 48 hours to Titeflex Quality at: [email protected]

Supplier Corrective Action Responses/Submissions 6.10.3 Supplier Corrective Action Responses/Submissions:

The Supplier’s corrective actions responses shall be on Form QWI 10.2-1, which will be provided to the Supplier

The Supplier is responsible for completing the SCAR on the provided form, and returning it to the Quality department within the due date specified on the SCAR. o The expectation of responding to a corrective action is within 30 days. o If an extension is required an extension of 10 days could be granted.

Acceptance & Rejection 6.10.4 Acceptance & Rejection:

Acceptance of the root cause/corrective action response is subject to approval by Titeflex.

Rejected SCARs must be resubmitted by the Supplier within 5 days of the notification of rejection

NOTE: Failure to respond to a Supplier Corrective Action could result in loss of future Purchase Orders or freezing of current Purchase Orders.

CERTIFICATIONS 6.11 Certifications:

Certification of Conformance (C of C) 6.11.1 Certification of Conformance (C of C):

A certificate of compliance (C of C) shall be provided with each shipment of product and contain the following information as a minimum: o Supplier’s Name and Address o Purchase Order Number o Part Number and Description o Material Heat Lot/Batch Lot number o Cure Date (if applicable) o Shelf-Life/Expiration date (if applicable) o Quantity in Shipment o Date the C of C was issued o Statement of conformance to all Purchase Order requirements o Signature, name and title of person authorized to provide the statement of

compliance o Country of Origin



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o Date Special Process was performed (if Special Processor) o End Use Customer Special Process Approval expiration date o Number of Scrapped Set-Up Pieces (if applicable for OSP) o Fracture durability classification or serialization (when required) o Specialty Metals Statement per DFARs 252.225-7009 o Mercury Free Statement o Notations of VIR Approved Materials

FIRST ARTICLE INSPECTION (FAI) REQUIREMENTS 6.12 First Article Inspection Requirements:

Unless otherwise specified by the customer specific clause or purchase order, the First Article Inspection (FAI) shall be performed in accordance with the most current revision of SAE AS9102 and shall be documented on Forms AS9102-1 through AS9102-3.

The supplier shall provide a completed FAIR by the manufacturer with the first shipment of product. The Supplier shall provide a Ballooned Drawing that corresponds to the characteristics on SAE AS9102 Form 3. o A new FAIR is required anytime a drawing revision change occurs. (Revision changes

would be flowed down via a PO Amendment) o A 2 year break in production by a supplier requires a new FAIR submittal. o A FAIR is not required for standard catalog hardware (as defined by AS9102). o Products such as adhesives tape or any off the shelf items that are not referenced with

a customer or a Titeflex drawing do not require a FAIR. NOTE: FAIRs are required for Machining Outsourced processes

SAMPLING INSPECTION 6.13 Sampling Inspection:

Acceptable Quality Limits (AQL) 6.13.1 Acceptable Quality Limits (AQL):

The frequency of inspection shall be in accordance with customer specific requirements as stated in Quality Clauses listed in QP2100 Appendix A.

When no specific frequency of inspection is identified on the Purchase Order, the Supplier shall use sampling plans that contain Acceptable Quality Levels (AQL) per ANSI/ASQ Z1.4, 100% for Critical Characteristics, 1.0 AQL Level II for Majors, and 2.5 AQL Level II for Minors. Sampling plans must conform to a zero acceptance number (C = 0) and shall be statistically valid and appropriate for use. Critical Characteristics and Non Destructive Testing (NDT) must be inspected 100%, regardless of the sampling plan used.

SOURCE INSPECTION 6.14 Source Inspection:

Titeflex reserves the right to request that on-site source inspection be performed by a Titeflex Quality representative and/or Customer or Government representative. The Supplier shall be contacted by Quality to coordinate all source inspection activity.

SELF-RELEASE INSPECTION 6.15 Self-Release Inspection:

A self-release Suppliers shall process product in accordance with the Self-Release requirements QWI 8.4.3-1.


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The self-release requirements override any Purchase Order requirement to perform source inspection unless specific agreed upon arrangements have been made with the Supplier to perform source inspection.

TITEFLEX and CUSTOMER SUPPLIED PRODUCT and TOOLING

6.16 Titeflex and Customer Supplied Product and Tooling: Tool Control & Handling Practices

6.16.1 Tool Control & Handling Practices:

The Supplier shall establish and maintain documented procedures for the control, verification, storage, and maintenance of supplied product and tooling provided by Titeflex or its customer for incorporation into the final product and in controlling tools furnished by Titeflex and/or by a Titeflex customer.

The Supplier’s documented procedures shall identify controls for ensuring adequate storage and handling and for identification, reporting, protection from improper use and disposition.

In the event that any of the tooling becomes damaged or is unsuitable for use, the Supplier must contact Titeflex Purchasing for resolution.

Inventory Reporting 6.16.2 Inventory Reporting:

The Supplier is required to submit a tooling inventory report when requested, and shall be completed within 14 days of the request, unless otherwise indicated by Quality.

The report shall contain, at a minimum: o Supplier’s name o Tool type or name o Tool quantity o Tool identification number o Tool condition

RECORD RETENTION 6.17 Record Retention:

Requirement 6.17.1 Requirement:

Unless otherwise specified in the Purchase Order or QP2100 Appendix A - Titeflex Supplemental Quality Requirements, documentation that substantiates certification of product or services shall be maintained on file, safe from damage, deterioration, etc. for a minimum of ten (10) years after completion of the Purchase Order.

These records may be subject to review and audit and may include, but is not limited to: o Material certifications o Test coupons o Manufacturing Methods/Routers o Inspection Records o Radiographs o Test reports


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Notification & Disposal 6.17.2 Notification & Disposal:

Supplier must notify Titeflex Quality within sixty days prior to disposal

Written approval from Titeflex is required prior to disposal of any documentation referenced above

HANDLING & PACKAGING 6.18 Handling & Packaging:

The Supplier shall establish methods and facilities for identifying, handling, and storing product to ensure against corrosion, damage, deterioration, or substitution.

All products are to be packaged as follows unless otherwise specified by drawing or Purchase Order: o Identification with Part Number, Drawing Revision Level and Purchase Order number o Package parts in a manner that prevents metal-to-metal contact using protective caps,

plugs, or bags/bubble wrap. o Some examples of critical features that require additional protection are but not limited

to: Exposed Sealing Surfaces External Threads/Barbs Heavy/Expensive product with hard edges Any product that could cause damage to another if packaged in bulk Unfinished end of product (such as tube ends on Sub-Assemblies)

o All packaging should be comparable to the part size o Containers shall be Shatter Proof o Product shall be free from oil, dirt, metal chips, dings, nicks or other damage related

defects. FRAUDULENT/COUNTERFEIT PARTS REQUIREMENTS per AS6174

6.19 Fraudulent/Counterfeit Parts Requirements per AS6174:

Seller is hereby notified that the delivery of Counterfeit Goods is of special concern.

Seller shall not furnish to Buyer any goods under this contract that are “Counterfeit Goods” defined as goods or separately-identifiable items or components of goods that are an unauthorized copy or substitute of an Original Equipment Manufacturer or Original Component Manufacturer (collectively, “OEM”) item.

Seller shall only purchase goods from Original Component Manufacturer (OCM), or Original Equipment Manufacturer (OEM), or through the OCM/OEM authorized distributor.

The Seller shall provide appropriate documentation that authenticates traceability of goods to the OCM/OEM.

The certificate of conformance that provide for one or more of the following: i. The OEM’s original Certificate of Conformance for the items ii. Sufficient records providing unbroken supply chain traceability to OEM iii. Test and Inspection records demonstrating the item’s authenticity.

REGULATORY, STATUTORY & TRADE COMPLIANCE


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6.20 Regulatory, Statutory & Trade Compliance: Restricted Parties & Sanction Compliance

6.20.1 Restricted Parties & Sanction Compliance:

Suppliers are restricted from conducting business with individuals and entities that have been identified by the U.S. Department of the Treasury and listed on the Specially Designated Nationals List (SDN). This listing is consistently updated and can be accessed here: https://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx

Export Control Statement 6.20.2 Export Control Statement:

Suppliers shall include the following legend in Solicitations and Purchase Orders/Contracts or any other communication means that contain export-controlled unclassified technical data:

“WARNING: The information contained in or attached to this e-mail may be subject to either 22 C.F.R. Parts 120-130, or 15 C.F.R. Parts 730-774. Export, re-export or retransfer contrary to U.S. law is prohibited. Violators of these export laws may be subject to severe criminal penalties.”

North American Free Trade Agreement (NAFTA) Certifications 6.20.3 North American Free Trade Agreement (NAFTA) Certifications:

Suppliers with manufacturing locations in Canada or Mexico shall provide a NAFTA Certificate of Origin with each shipment for NAFTA-qualified goods.

The NAFTA Rules of Origin are contained in Annex 401 and may be accessed at: http://tcc.export.gov/Trade_Agreements/All_Trade_Agreements/NAFTA_Annex_401_1.asp

The complete NAFTA Agreement is available at: http://tcc.export.gov/Trade_Agreements/All_Trade_Agreements/NorthAmericanFreeTA.asp

Country of Origin Marking

6.20.4 Country of Origin Marking:

The country of origin marking statute, section 304, Tariff Act of 1930, as amended (19 U.S.C. 1304), provides that, unless excepted, every article of foreign origin (or its container) “imported into the United States shall be marked in a conspicuous place as legibly, indelibly and permanently as the nature of the article (or its container) will permit, in such a manner as to indicate to the ultimate purchaser in the United States the English name of the country of origin of the article.” Part 134, CBP Regulations (19 CFR Part 134) implements the country of origin marking requirements and exceptions of 19 U.S.C. 1304

In addition, 19 U.S.C. 1304(c) (1) requires that all pipe (iron, steel and stainless steel), and pipe and tube fittings (steel, stainless steel, chrome-moly steel or cast or malleable iron) be marked to indicate the proper country of origin by one of five statutory methods. The acceptable methods of marking are die stamping, cast-in-

https://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx

http://tcc.export.gov/Trade_Agreements/All_Trade_Agreements/NAFTA_Annex_401_1.asp

http://tcc.export.gov/Trade_Agreements/All_Trade_Agreements/NAFTA_Annex_401_1.asp

http://tcc.export.gov/Trade_Agreements/All_Trade_Agreements/NorthAmericanFreeTA.asp

http://tcc.export.gov/Trade_Agreements/All_Trade_Agreements/NorthAmericanFreeTA.asp


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mold lettering, etching, engraving or continuous paint stenciling. (See U.S. Customs and Border Protection, CBP, Informed Compliance Publications)

REGISTRATION, EVALUATION, AUTHORISATION and RESTRICTIONS of CHEMICALS (REACH) COMPLIANCE 6.21 Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH)

Compliance:

Supplier represents and warrants that the goods and any substances contained therein are not prohibited by, and are supplied in compliance with, laws or regulations of any country or jurisdiction in the world, including but not limited to the United States, the European Union (“EU”), and nations adopting legislation similar to that if the EU, and that nothing prevents the sale or transport of the Goods or substances in Goods in any country or jurisdiction in the world and that all such Goods and substances are appropriately labeled, if labeling is required, and have been pre-registered and/or registered and/or authorized under the EU Registration, Evaluation, Authorization and Restriction of Chemicals regulation (“REACH”), if pre-registration, registration and/or authorization is required.

NOTE: Passivation of Stainless Steels with the usage of Sodium Dichromate has been banned.