titan telecom: callcentre campaign
DESCRIPTION
Titan Telecom: CALLCENTRE CAMPAIGNTRANSCRIPT
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Titan Telecom
Ensign-CDGK Call Centre Training Program
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Titan Telecom
Titan Telecom provides telecom services to businesses throughout the UK.It guarantees that its telecom prices are the lowest available and offers a 30 day no obligation trial for its services.
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Titan Telecom guarantees to give you the lowest prices for your telecom service.
• Our customers benefit from:• Lowest cost - guaranteed
• Most calls capped at low rates
• Business line rental at only £9.99
• Flexible, simple call options to maximize savings
• No obligation trial - we are confident you will be impressed
• Save 33% on line rental and 60% on calls
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Titan Telecom
• We appreciate the vast number of different prices from telecom companies can be difficult to compare, so we have compared them for you.
• A typical small business may spend a total of £500 per year on BT’s standard tariff across all the different types of prices. We calculated what such a small business customer would spend with Titan Telecom, and compared the two:
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Saving 33% on line rental and 60% on calls
%
SpendBT
CostTitan Cost
Saving
% Saving
TOTAL 100% £500 £255 £245 49%
Line Rental 40% £200 £134 £66 33%
Local & National Calls
25% £125 £21 £104 83%
Mobile Calls 25% £125 £96 £29 23%
International Calls 5% £25 £2 £23 92%
Capped Calls 5% £25 £2 £23 92%
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Titan Telecom
• Line Rental: 9.99/ Line /Month• Activation Fee: 99.9/ Line (if not active
line)
• Call Features • CW (call waiting) : 1.58• 3 way Calling: 1.58• CD (call diverting) : 1.58• Maintenance: Free (Silver Pack)
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Call Cost
• Local and National (Landline) : 1p/min
• capped at 9p/hr
• Mobile : 9p/min capped at 9p/hr
• Except 03 mobile : 12.9p/min
• Top 20 Countries: 3p/min capped at 19p/hr
• 50% off on all other countries: Comparatively BT STD Rate
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Call Options(plans)
• For even lower costs, why not tailor our call plans to suit your business needs? Combine as many - or as few - of the four plans below as you like. Each option costs £5 per line (or channel) per month*.
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1-UK landline, anytime
• Free calls to all numbers beginning 01 and 02. Anytime, day or night.
• Ideal for: Customers who make lots of short duration calls or with predictable expenditure.
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2-Mobile caller
• 20% off all Titan's per minute call rates.
• Ideal for: Customers who make a lot of calls to mobiles or divert calls to their mobile.
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3-International Cost Saver
• Top 20 International destinations are charged at 5p per call.
• All other calls to international destinations: 50% off the call rate for Titan's Standard Tariff.
• Ideal for: Businesses with international customers or suppliers.
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4-All calls discount
• 10% discount applied to total call expenditure for the month.
• Ideal for: Anyone who spends more than £50 per month on calls. Customers that make a lot of calls to more expensive destinations.
One year rolling contract/ 30 days trail period (no obligations)/ We use BT openreach network/ Lowest guaranteed rate (in total)/ UK based technical support
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Call Prices
New customers often find our prices a very pleasant surprise. Small wonder, when you can save up to an incredible 89% against BT’s charges. Here’s how our key prices1 compare.
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UK Calls
Charge Type BT TitanSavin
g%
Saving
Line Rental (per month)
£14.87 £9.99 £4.88 33%
Local Calls 4.5p 1p 3.5p 78%
National Calls 9p 1p 8p 89%
Calls to Mobiles (excl. 3)
11.7p 9p 2.7p 23%
Calls to 3 Mobile 16.7p 12.9p 3.8p 23%
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International Calls
Destination BT Titan Saving % Saving
International Top 20 40p 3p 37p 93%
Hong Kong 60p 3p 57p 95%
Ireland 25p 3p 22p 88%
Spain 35p 3p 32p 91%
USA 30p 3p 27p 90%
All other international destinations are charged at 50% off BT rates.
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1. Prices quoted are pence per minute unless otherwise stated.
2. International top 20 destinations are Ireland, USA, France, Spain, Canada, Australia, Germany, Italy, Netherlands, New Zealand, Belgium, Portugal, Switzerland, Sweden, Poland, Turkey, Denmark, Hong Kong, Austria and Norway. Excludes calls to mobiles, except USA. BT average price is 40p.
3. Prices based on BT Standard Business rates, correct as published 1st January 2009.
4. Titan calls are billed per minute and a connection charge of 2p applies to UK numbers starting 01, 02 and 03, 6p to mobiles and 3p to all other calls.
All prices exclude VAT.
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CAPPED CALLS
• As if our low call rates are not low enough, we have capped the charges for most calls. The first hour of any call will not cost above the capped rate.
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Capped Calls
Capped Calls2 BT Titan Saving %Saving
Local Calls £1.40 9p £1.31 94%
National Calls £2.75 9p £2.66 97%
Calls to Mobiles (excl. 3) £3.56 29p £3.27 92%
International Top 20 £12.05 19p £11.86 98%
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