Tips for Sending Perfect

Voicemail to your Customers

Introduction

•Voice Mail is a computer based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products and services, using an ordinary telephone.•Voicemails can be of a good use to the telemarketers as the callers can direct the attention of the customers towards the company. •A good byte states the value proposition of the business with a pinch of panache.

Tips for Sending Perfect Voicemail

Presentation Agenda:

Keep It Short and Simple

Don’t Try to Sell

Sound Normal and Confident

Don’t Remind about the Failed Attempts

Convey a Sense of Urgency

Utilize Referrals

Keep it Short and Simple

•Ensure that you deliver all that is necessary, in the minimum time possible. •A good voicemail should be between 20 to 30 seconds. •When you start to get too wordy, the essence of your message is lost and it becomes convoluted.•Craft a narrative that can facilitate you during the voicemail. •Address the prospect by his first name. •Focus on introducing yourself and your company.

Don’t Try to Sell

•It is important to understand that the main aim of the voicemails is to get your point across to the customers. •Abstain from giving special prominence to your services. •Speak about the issues of the customer and how your products can help in solving the issue. •Before making the call, it is essential that you do all the necessary preparation. •This can help you to understand them better and you can know what clicks with them. •You can then tweak around your script accordingly.

Sound Normal & Confident

•Energetic agents are the lifeline of any call-center interaction.• It is vital that you sound natural. Keep the energy alive but not at the cost of making it sound fake. •You will sound confident only when you are prepared. •Have all the information about the products and be well versed with the functioning of the outbound calling software. •It is also important that you maintain the flow of the script. •Remember to maintain the speed of the interaction.

Don’t Remind the Failed Attempts

•Usually, the first connection is made on the social networking platform or through an email newsletter. •However, it is not necessary that your customer will notice you or reply to you on the same mediums. •When you finally get through to the consumer through voicemails or any other medium, do not be evocative about the previous failed attempts. •This reminds them of the time that you tried to make the interaction and the reason why the client ignored you.

Convey a Sense of Urgency

•The main rationale of sending a voicemail is to ignite an interest in the minds of the purchasers and compel them to think about the company.•Create a relaxed state of urgency. •Generally, time stamped messages can work. •Do not worry if they do not reply to you within the framework prearranged. •You can always reconnect with them.

Utilize Referrals

•Recommendations from your existing client base are a sure shot way of getting a thumbs-up from your prospects. •This is especially true in the case of cold calling and also when the individual is in the initial stages of the lead management process. •When you connect with them through a trusted source, the likelihood of them giving second thoughts to your company is pretty high. •Ensure that you have a recommendation system in your company. •Remember to include the name of the referrer when you contact the prospect.

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