Time and Labor Management Implementation Best Practices

Ren AllsupTime and Labor Management Product Consultant

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

• Assessing the Needs of the Group

• Offering the Right Options

• Partnering to Promote Understanding

• Testing!

• QA session

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

• Short and Simple Questionnaire• A short questionnaire is more likely to

be filled out and can lead to more productive scoping

• Scoping Calls• Scheduling a call to review the group’s

needs is often the best way to ensure proper expectations are set

• Identify Potential Obstacles • Isolating features or configurations

that are not available will save you and the client future frustration

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

• Basic vs Advanced TLM

• Appropriate Hardware Configurations

• Avoiding Awkward Work-a-rounds

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

Hardware Considerations

• Connection speeds will impact experience

• Work conditions are relevant to entry method selection

• Additional devices as back-up/enrollment

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

Work-a-rounds

• If suggested at all, make sure it is tested and meets the need

• Sometimes better to advise when functionality is not present and determine the severity of the need

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

• Involve the client in all stages of TLM configuration

• Training calls are a great way to begin building out settings with the client

• Resist completing configurations yourself

• Work together to establish timelines

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

• Set a clear test plan for the end users

• Check regularly with the group regarding test progress

• Gain agreement on readiness to go live

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

Questions?

ProductConsultantIntroduction

Overview Assessing Options Partner Test QA

Thank You!