tim hayden at #socialbrand13: "the mobile moment: achieving success in a wireless world"
TRANSCRIPT
The Mobile Moment
@TheTimHaydenOctober 25, 2013Social Brand Forum 2013 – Coralville, Iowa
Thinking “Mobile First”• Integration• Behavior, before technology• Convenience and brevity• Content– Actionable– Visual– Video, sparingly– Local
60%Americans 12+ on smartphones
SOURCES: Nielsen, comScore, Pew, others.
>70%mobile phone at arm’s length,
24 hours/daySOURCE: Edison Research
The “Funnel”…
…has collapsed
VoiceSMS
MMS
WWW
Social Media
Apps
Bluetooth
GPS
Wallet
Near-Field
CommsAutoRadio
POS
Transit
Television/Console
Ad Networks
Digital Indoor Media
Digital Outdoor Media
Outdoor
Direct Mail
Your Brand
Mobile is BUSY
the Desktop Hour
emailwebsocialother
the Mobile Houremailwebsocialtextappcallother
Tablets = “Lean Back”
• Primary: Apps• News/Media• Long Form Content
• Shopping: M-Commerce• Games• Utility: Home & Business
Smartphones = “On-the-Go”
• Primary: Texting• Social• Search/Inquiry
• Shopping: Deals/Payments• Games• Utility: Life & Play
Phablets…really?Image: entrepreneur.com
Social is Mobile
SOURCES: ere.net, Mashable.com, TechCrunch.com, comScore, Pew, others.
70% 80% 30% 30% 35%
35% 45% 100% 100%
Mobility is Life
Tweets for MobilePosting/Reposting aligned with audience behavior
Facebook Local Search
Location pages Local Pages
Links to Websites/Blogs
• Only post links that are mobile-friendly – you may lose half of your social audience over time, if you do not.
• Link directly to the action that a social post implies, as you will lose mobile users over multiple clicks!
Facebook – Tab Apps
Emulate tab apps in posts using a “click sniffer,” then diverting to an appropriate responsive site (cookies/Facebook connect telling you “who” to make things more relevant and personalized).
links
buttonsPhone
Tablet
PC
• Polls• Sweeps• Subs• Coupons• Video• App
Download
“sniff”/detect
YouTube
• In-video text size must be sufficient for smaller screens.
• Keep it short, to-the-point…• Remove background noises in
your audio (mobile viewing/audio is compromised).
• Close-ups for clarity.• Place URLs to related
videos/sites at beginning of video description…aids in navigation.
Drive action (website visits, app downloads, online purchase) through video and the video description:
Offline is the New Online
Consider airport, transit and other outdoor advertising with mobile calls-to-action
Offline is the New Online• Direct mail• Compelling call-to-action• Personalized URLs• QR Codes
• Physical• Napkins, table tents, door
hangers!• Mobile surveys/polls for
email capture
Mobile Email
Mobile Email• Ensure subject lines are clear calls to action or
clear on value found if the email is opened.• Use preview text that is legible.• Keep the body of the email short, avoiding large
images and multiple paragraphs of text.• Be actionable when issuing coupons and
discounts, ensure that you are providing a one-click path from inbox to browser or app.
• Don’t forget, email can have a long shelf-life!
Mobile Messaging• Text Messaging (SMS)– Reminders for orders, subscriptions…– Customer service, surveys and polls.
• Rich Media Messaging (MMS)– Inbound images (photos) to fulfill orders, consult on
issues.– Outbound to deliver video, coupons and other
content.
Mobile Search• ARE YOU MOBILE
FRIENDLY?
• ARE YOU NEARBY?
• DO YOU HAVE VIDEO?
• ARE YOU POPULAR?
Your Website
Your WebsiteM
obile Adaptive
• You have a “desktop” and a “mobile” website.
Mob
ile Responsive• A website that
conforms to the device on which it is viewed.
Mob
ile Reactive• Responsive, with
content that is personalized and relevant based on location, time, day and user details.
Keep it Simple!
Clickable phone # or thison each page of site/app.
Don’t forget, it’s still a phone!
Mobile Commerce
Mobile Commerce!• 2014 is the year that media and commerce will converge.
• Facebook “payment” API and initial mobile payment partners PayPal, Braintree and Stripe.
• Powa launches in US – both a mobile commerce (anywhere) and mobile POS solution.
• ISIS goes nationwide in January.
Thinking “Mobile First”• Integration• Behavior, before technology• Convenience and brevity• Content– Actionable– Visual– Video, sparingly– Local
Q&A
Text “Tim” to 44040
Tim Hayden@TheTimHayden
Thank you,#SocialBrand13!
Pre-order
today!
March 2014!