Let’s TiltUp!In-The-Moment Consumer Feedback

How well did our barista serve you this morning?→ Manage in real time which locations have issues

Was your on-board flight experience satisfactory?→ Pinpoint feedback as travellers exit the airport

Did you find all the products you were looking for?→ Monitor customer’s satisfaction upon exit

Feedback at themoments of truth of

the consumer journey

Yet gathering actionable consumer feedback is very

hardGrowing majority of consumers has stopped

participating in surveys

Everybody is a 4.2! - the five stars satisfaction rating system used mobile apps is flawed

The granularity of NPS only works with large scale of participants

Asking 10 minutes of a consumer time is unreasonable

Demanding App reviews too early alienate consumers

Soliciting feedback is plagued by operational issues

Resorting to incentives is path of least resistance yet sure to introduce bias

Disconnected!

Email survey notification sent several days post experience

Fostering customer feedback is to service and retail businesses, what a smoke alarm is to a home!

Spot fluctuations in service performance

Rapidly identify issues and problems

Align entire organizations on status and progress

Intercept “detractors” and preempt negative criticism

Engage core group of “promoters”

Devices are with us all of the time

They seamlessly know where we are

They know or can infer what we’re doing

And they increasingly understand our emotional state

New “presence” capabilities of mobile devices allow for a much smarter way...

A distinctive & time tested feedback metaphor

Detects presence at the exact “moment of truth”

Designed for Facebook Messenger and mobile apps

(phone & watch)

TiltUp!ultimate simplicity drives

>3X(*) participation

(*) Estimate based on Wristly Apple Pay research

Still allowing deep and actionable data collection

Prompts contextual follow-up questions, allows detailed comments including by voice!

Automatically captures relevant user data including behavioral segment, location and time to increase depth of analysis

Option to collect personal contact data for follow-up

Seamlessly fuels your existing Customer Experience tools and systems

Live score and reporting dashboards allow management monitoring of all locations at a

glance

Integrates with CRM and customer

support systems

Integrates with marketing and loyalty

programs

Low participation

Days too late

Get maximum actionable consumer feedback now!

email

Instantly

HighParticipation

TiltUp now!

Unique and distinct approach combines measurability of NPS with ease of 5 stars to drive maximum actionable participation

Fosters in real time a new stream of contextualized and actionable feedback from a broader set of customers

Delivered as an app or via an SDK for tighter integration

Only pay for the responses you get!

Starts at $495/mo ($5K/y) for up to 1,000 monthly responses (<$0.5/per) and unlimited notifications.

Additional responses:

Monthly Responses Volume Cost per

1,001-10,000 $0.25

10,001-50,000 $0.20

50,001-100,000 $0.15

100,001+ $0.10

Bernard Desarnauts - CEOC-level product and marketing executive with an extensive entrepreneurial background in digital media, mobile and wearables both in Silicon Valley and Europe.

Richard Wagner - Engineering15+ years senior technical leadership - 7+ years iOS

Tomy Moyano - DesignAward winning industrial and product UX/UI

The TiltUp team