1| Copyright © 2017 Tata Consultancy Services Limited

Brief v5.0

Gerard.louis@tcs.comPradeep.kamalanabhan@tcs.com

T.I.I.M.S: TCS Intelligent Information Management Service

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T.I.I.M.S* Definition

TCS Intelligent Information Management Service is a service to…

Manage the life-cycle of Content & Data with associated Metadata from Ingestion, Classification,

Metadata Extraction, Transformation, Archival, Retention, Long-term Preservation & Destruction;

with…

Information Governance based on the Enterprise Archival & Records Management Policies,

Government Regulation, Industry Specific Standards,

from…

A Secure & Compliant Digital Platform and delivered as a Private dedicated or Multi-tenant SaaS

model from the TCS Enterprise Cloud,

* IIM term defined by the AIIM – Association of Information & Imaging Management

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Services

T.I.I.M.S Platform(TCS Enterprise Cloud)

Content & Document

Management

Next-Gen Archival of

Structured & Un-structured

Data

Records Management

Mobility & Collaboration

Secure File Sync & Share

Enterprise Vault

Data ServicesDataMartDataLake

Enterprise Business Users

Enterprise Applications & Tools

Enterprise Business Partners

Enterprise Customers

Auditors & Legal Entities

Data Consumers

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CORE

Platform building blocks(Internal only)

DATA INTEGRATION & TRANSFORMATION

UNIFIED ECM, ARCHIVAL, RECORDS

MANAGEMENT

WORM OBJECT STORE

SECURE FILE SYNC & SHARE

HADOOP DISTRIBUTED FILE

SYSTEMDATABASE

CONTENT DISCOVERY & CLASSIFICATION DATA DE-RISKING

REGULATORY RULES & METADATA LIBRARY

TOOLS

DATA LOADING DATA ACCESSDASHBOARDS

ENTERPRISE RIGHTS MANAGEMENT

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Other Functions

Information Governance

WORM Object Store Service

Functionality

Data Extraction

Metadata Extraction

Indexing

Content LoadingClassificationDB Connectors: JDBC, ODBC

FS ConnectorsCIFS, NFS, POSIX

Archive

Policy Engine

Content

AAA

Linking & Blending

Secured Content Share

Search: Full Text, Metadata

Smart Navigation

Masking

Data & Content DeliveryIdentification Encryption

Audit Logs Role based Reporting

Self-service Dashboards

Anonymization Visualization

Immutability

Defensible Shredding

Versioning

Single-Instancing

Auto-recovery

Records

Metadata Enrichment

Data Quality

Enterprise Rights Management

Hadoop Distrib. File Service

Database Service

Content Ingestion

Data Correction

Data Loading

Taxonomy

Product Connectors

Data Stream Ingestion

Machine Data Connectors

Market Data Connectors

API: CMIS, REST

Connect / Integrate Ingest / Extract Identify /

Classify Transform Index & Load Store Manage Access / Distribute

Convert

Data

Workflow

Migration Tools Mobile App Web App OCR

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T.I.I.M.S. in the Enterprise Landscape

APPLICATION DATABASE

T.I.I.M.S. Platform

ENTERPRISE OFFICE USERS

ENTERPRISE APPLICATIONS

EXTERNAL ENTITIES, BIZ.

PARTNERS

CUSTOMER ENTERPRISE WAN

ENTERPRISE DATA CENTRE/OFFICES

INTERNET (VPN)

CUSTOMER ENTERPRISE WAN INTERNET (VPN)

ENTERPRISE MOBILE USERS

FILE STORES

CONTENT REPOSITORIES

APPLICATION FILES

AUDIO/VIDEO FILES

MACHINE/ SENSOR DATA

DATA LAKE/ WAREHOUSE

DATA LAKE

SOCIAL MEDIAMARKET DATA

FEEDSENTERPRISE

CLOUD STORAGENEWS, WEATHER

EXTERNAL DATA SOURCES

DOCUMENT SCANS IMAGES GEO-SPATIAL DATADATA FROM PARTNERS

CUSTOMERSENTERPRISE CLOUD APPS

HADOOP FS

INFO

RMAT

ION

GO

VERN

ANCE

ENTE

RPRI

SE P

OLI

CIES

, REG

ULA

TIO

N,

INDU

STRY

RU

LES

ENTERPRISE IAM

, PKI, CRYPTO

SERVICESENTERPRISE ANALYTICS/

REPORT. TOOLS

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Integration Diagram

REST API

LoB Apps Legacy ECM Legacy Apps

Mass Upload Files &Metadata (SEAL

Uploader)

Ad-hoc/Web Upload Files&

Metadata SEAL Web

Paper Scan &Add Metadata(StarCapture)

Mobile Content Capture(SEAL Mobile)

Audio File &Metadata Upload

Video File &Metadata Upload

DICOM Medical DataUpload

Import PST FilesDeclare E-mails as

Records

Archive / Content Offload

Archive / Content Offload

Archive / Content Offload

Offload Content fromBusiness Apps

Decommision / Retire Decommision / Retire

Internet browsers &mobile devices

Other IT Systems /LOB Apps

CRM, ERP, BPMApp 1...App n

User Generated Content Ingestion

Application GeneratedContent Ingestion

User Access

T.I.I.M.S Platform

This illustrates a sub-set of possible integrations

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T.I.I.M.S. Screen shots - Dashboard

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T.I.I.M.S. Screen shot – Content Viewer

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T.I.I.M.S. Screen shot – Advanced Search

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T.I.I.M.S. Screen shot – Records Management Policy

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T.I.I.M.S. Screen shot – Workflow Design

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Market Potential

The ECM market size is expected to grow from USD 31.66 Billion in 2017 to USD 67.14 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 16.2 %.• Digital Asset Management (DAM) is contributing the highest CAGR for the ECM market @ 17.8%• On-premises deployment type is expected to hold a major market size during the forecast period.• North America the largest market in terms of global share.• APAC is estimated to grow at the highest rate in terms of CAGR

The Web Content Management (WCM) market size is estimated to grow from USD4.91 Billion in 2017 to USD 10.63 Billion by 2022, at a Compound Annual GrowthRate (CAGR) of 16.7%

- MarketsandMarkets

Adobe opentext. Data from various industry analyst reports including Forrester, Gartner, and others

Forrester forecasts enterprise content management to be a global market worth $8 billion in 2017, rising to $9 billion in 2018. - The Forrester Wave™: Enterprise Content Management — Business Content Services, Q2 2017

MicrosoftSource : Microsoft SharePoint Market Analysis 2017-2021 – Radicatti 2017Source : Adobe Investor Relations

License $B2017 2018 2019 2020 CAGR

ECM 7.15 7.91 8.75 9.67 10.60%Gartner

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Value Proposition

SERVICE• Fully-managed SaaS Service• Hosted in TCS Cloud• Single Service Provider Contract• Multi-service Platform• 95% + availability• 24x7 Monitoring• Massively scalable

COSTS• One time setup charges• Periodic recurring charges• Pay for subscribed services• No Capex: Upgrades/Refresh of

Infrastructure, Software• Reduced RTB: People, Technical Support,

Facilities

ADAPTABILITY & EXTENSIBILITY• Ingest Data from Cloud, Web, Social…• Multiple output formats• Data Transformation & Blending• Incorporate changes in Regulation• REST/CMIS APIs for Application/Tools access• Customizable• White-labelling

FEATURES• Information Governance • Content & Data Security• Enable compliance with GDPR, PCI-DSS• Workflows & Auto-ILM• Role Based access control & Views• Full-text and Metadata search• Multi-tenant, Multi-Lingual• Dashboards & Reports• Mobile App, Web Client

T.I.I.M.S.

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Use Cases & Business

I. Legacy Document Management Systems – Migration of Content & DecommissioningII. Consolidation of Archival Platforms – Unified Platform, Reduced OpEx & CapEx, Simplified GovernanceIII. Legacy Applications to be decommissioned – Migration of Structured Data & RetentionIV. Archival of Structured Data from Live Applications – Improve Performance, avoid CapEx & Project CostsV. Large Salesforce usage – offload content from SalesforceVI. Large Sharepoint footprint – offload content from SharepointVII. SAP Archival – ECC, BW, Applications, POVIII. Email Archival – convert to Record for Legal, Compliance requirementsIX. Secure sharing of Documents – with Internal & External user groupsX. Records Management – for Legal, Compliance requirements across all Systems & Data Stores

Revenue opportunityI. ConsultancyII. Migration Project ServicesIII. Annuity services – TCS Cloud-IaaS & PaaS, PaaS for Cloud Unit, SaaS for ECM, Analytics Services

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DaaS – Transformation to Private Cloud Leading Australian Bank Case Study

• Highly scattered ECM product spectrum (Documentum + FileNet + Alfresco + Bespoke). Difficult to consolidate information between multiple product platforms.

• Huge effort and cost for maintaining and upgrading legacy ECM product versions.• Huge upfront investment required for maintaining and upgrading platform infrastructure.• Business was impacted due to hampered availability and degraded performance caused due to insufficient tuning and lack of latest product stacks.• Slow progress in rolling out initiatives due to complex platform procurement and provisioning process.

Business Challenge

TCS Solution Business Benefits

Yearly Cost Savings of 3M AUD. Reduction in OPEX / CAPEX Cost - licensing, Storage, Resources, etc. Regarded as Second largest stable and scalable platform of the Bank

after SAP, hosting 113TB Through Info Archive - Bank got all the statements in-house. Major

compliance and regulatory policy achieved by Bank.

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Use Cases

Use case Description

Active Archiving – Unified Information Governance

• Ingest documents classified as company records

• Archive compliance data like voice recordings, medical records

• Define file plan and retention periods for your corporate records, manage the records for the entire lifecycle from creation to controlled digital shredding;

Legacy decommissioning (ECM systems, legacy line of business apps)

• Offload data from systems marked for decommissioning

• All relevant business context preserved as metadata

• Create reports based on the metadata for compliance

Enterprise Applications Content Offloading: -

• SAP• Salesforce• Sharepoint

• Store / offload both structured data and documents

• Apply data analysis and reporting

• Optionally add eDiscovery indexing and classification for litigation support

• Content and metadata available for business use (B2C/B2B/B2E) immediately after archiving, e.g. as ‘customer folders’

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Active Archiving – Unified Information Governance: Case Study

Customer: Large European Insurance Co.• Active in 50 markets• More than 8.500 branches• Over 147,000 employees• Present in 17 European countries

Solution:• Hitachi Content Platform• Seal Governance software• StarCapture OCR/ICR software

Business requirement:• Branches generated massive amounts of

physical documents that needed to be managed under Corporate fileplan

• Documents needed to be available upon demand

• Mitigate risk of losing documents• Eliminate handling physical documents

Benefit:• Reduced costs for requested documentation• Easy integration with BPM / ERP / CRM• Significantly enhanced User experience• Fast user adoption with minimal training• Rapid availability of archived documents• Elimination of Physical Document Management

& Storage

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Legacy ECM Systems Decommissioning: Case Study

Customer: Large European Insurance Co.• Active in 50 markets• More than 8.500 branches• Over 147,000 employees• Present in 17 European countries

Solution: Archive-as-a-Service based on• Hitachi Content Platform• Seal Governance software• STAR Migrator for IBM Content Manager (one

time migration)

Business requirement:• Needed to retire Unisys and IBM Content Manager• Wanted to reduce cost, complexity and improve existing

old / legacy architecture• Need to integrate the unified digital archive with core

enterprise systems (including Salesforce) and offload unstructured content

• Integrate the unified digital archive with their BPM system for content offloading and active archiving / content serving

• Future GDPR compliance & Cloud support future needs

Benefit:• Archiving-as-a-Service, no CapEx• Rapid onboarding using multi-tenanted solution• Dynamic security at admin & user levels• Ensuring data controls When delivering

collaboration• Significantly enhanced User experience• Fast user adoption with minimal training• Rapid availability of archived documents

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SAP Content Offloading: Case Study

Customer: European Utility Co.• Supplying Electricity

Solution: Archive-as-a-Service based on• SEAL Unified Archive & Digital Mailroom• SEAL SAP Adapter

Business requirement:• Needed to Archive the SAP Print Lists and

Unstructured Content sitting within their SAP Environment

• The high management costs of the expanding SAP sitting on primary storage needed to be addressed.

• Reduce SAP database footprint and free up resources

Benefit:• Archiving-as-a-Service, no CapEx• Dynamic security at admin & user levels• Retired old Document Management System• Significantly enhanced User experience – ease

of access from SAP GUI• Improved SAP System Performance• Reduction in SAP System resources• Fast user adoption with minimal training• Secure & flexible service• Superior DR capability

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Salesforce Content off-loading: Case Study

Customer: Large European Insurance Co.

Solution: Archive-as-a-Service based on• Hitachi Content Platform• SEAL Governance solution• Salesforce Adapter

Business requirement: Wanted to reduce cost, complexity and improve

existing old / legacy architecture Need to integrate the unified digital archive

with core enterprise systems (includingSalesforce) and offload unstructured content

Integrate the unified digital archive with their BPM system for content offloading and active archiving / content serving

Future GDPR compliance & Cloud support future needs

Benefit:• Archiving-as-a-Service, no CapEx• Dynamic security at admin & user levels• Significantly enhanced User experience – ease

of access from SAP GUI• Unlock information from trapped legacy

applications• Prepare for future industry regulatory

requirements• Fast user adoption with minimal training• Ensuring Data controls when delivering Content

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Active Archiving – Unified Information Governance: Scope

Core services: -• Business analysis and creation of high level

specifications• Networking setup for new tenant (VPN, Firewall)• Create and configure TIIMS Tenant• Configure repository for new tenant• Create and configure archive• User acceptance test• Trainings for users• Platform operations & management• Service management• Shared technical support and service desk• Customer Portal Setup• Integration with Customer AD• Activity logging and reporting

Advanced: -• File plan and retention policies• Content classification and metadata schemas• Content grouping and folder schemas• Content discovery (attribute extraction, RegEx)• Security policies, rules and authorization levels• Compliance processes (laws, regulations, GDPR)• Project services for one-time migration• Dedicated service specialist• Proof-of-concept• Integrations with bespoke/legacy systems• Content life-cycle management• Content disposal

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Legacy ECM Systems Decommissioning: Additional Scope

Core services: -• Assessment / due diligence• Proof of Concept• Deployment of connectors / migrators• Migration services & management• Migration technical support and service desk• Migration activity logging and reporting• Testing and performance calibration

Advanced: -• Custom development for unsupported systems• Metadata enrichment• Troubleshooting migration issues/errors• Content discovery in TIIMS

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SAP, Salesforce, SharePoint Content off-loading: Additional Scope

Core services: -• Assessment / due diligence• Proof of Concept• Source system configurations• Marketplace application customizations• Deployment of connectors / migrators• Migration services & management• Migration technical support and service desk• Migration activity logging and reporting• Testing and performance calibration

Advanced: -• Content server configuration• Mappings for document types, objects, entities• Parametrization of sync processes• Content library offloading policies

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Thank You