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PATIENT EDUCATIONTIGR’s user interface is designed around the patient. Using the telephone toorder videos is easy for the patient and results in cost-effective implementation.

TIGR lets your patients select and view educational programs any time, dayor night. Ordering a video is as simple as picking up the in-room telephone.

After a patient selects and views a program, theTIGR system can call thatpatient and administer a comprehension test. Patients are given the opportunityto review their answers prior to submitting them for scoring. Patient test resultsare stored in a database and can be electronically transmitted to the patient’srecord.

ON-DEMAND DELIVERYof patient and staff education

TIGR lets your patients select and vieweducational programs any time, day or night.

EASY EDUCATION SOLUTIONSthrough video-on-demand

TIGR is an interactive patient and staff education systemfeaturing video-on-demand access to your entire library ofeducational videos. Complemented by automated documentationcapabilities and comprehension testing,TIGR is the ideal solutionfor your hospital education needs.

TIGR is the ideal solution foryour hospital education needs.

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ORDERING VIDEOSIS AS EASY AS1-2-3!

1. Pick up the in-room telephone anddial the TIGR extension.

2. From the on-screen menu or pro-gram guide, select the video ofchoice.

3. The video begins to play.

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STAFF EDUCATIONYour staff can select and view educationalprograms 24 hours a day from dedicatedtelevisions located throughout your hospital.TIGR’s optional video streaming capabilities makethose same programs available at PCworkstations.These features make staff educationcontent accessible to all employees around-the-clock. Employees simply enter their employee IDnumbers to access programming designated as“staff only” content.

After viewing a program, the system can callback and administer an exam via the telephone,or the staff member can take the exam at a latertime from any telephone in the hospital or athome.After the test is completed, the systemgives the user the opportunity to review testanswers.When the user is satisfied with his or heranswers,TIGR scores the exam.

TIGR provides documentation of video usageand exam results.This documentation can bedirected to specified networked devices (emailor printer) for review by the employee’ssupervisor. Employee video usage and test resultsare kept in a database which can be interfacedwith the hospital’s Human Resourcesapplication.

EXPERT IMPLEMENTATION PROFESSIONALS . . .for high return on your investment

for immediate results…At one hospital, nearly 500on-demand video sessions wereconducted during their firstmonth of TIGR operation.

for trouble-freeimplementation…

With over 400 installed systems,TeleHealth has the experience toensure a smooth implementationof TIGR.

for increased usage…Making educational videosavailable on-demand to patientssignificantly increases their abilityand willingness to get theinformation they need.

TheTIGRTechnical Services Group is dedicated to ensuring that you receivethe highest level of support, even before you decide to purchase aTIGRsystem. Beginning with an initial site visit, your Account Representativeoutlines your needs and creates a work plan that makes sense for your facility.This initial assessment includes a complete review of your existing telephoneand television systems to determine specific implementation requirements.

Once you have selected theTIGR configuration that meets your needs, aProject Manager ensures a smooth implementation.The Project Managerworks with your internal staff to manage the delivery and installation of thesystem.

The TIGR Customer Center builds the system to specification, and thesystem is “turn-keyed” prior to leaving our production floor.This means thatall customization is done before the system hits your receiving area – fromconfiguring point-of-care databases, to building customized marquees toencoding your existing video library.The Customer Center also assists youwith any content licensing requirements.Through its partnerships withleading content providers,TeleHealth can help you acquire additional content.The Installation Team installs and tests yourTIGR system withoutinterruption to your patient care operations.

After completion of installationand testing, theTIGR Trainingand Service Team works withyour staff to ensure they have theknowledge and resources availableto fully utilize the system.Thisincludes a series of in-servicetraining sessions for hospital staffandTIGR system administrators.

In short,TeleHealth’s team ofexperts support your purchase andwork with your facility to get themost out of your investment.

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Recognized as the industry’s largest service network,TeleHealth’sprofessional staff members are on hand to facilitate an easy, smoothimplementation of your new education system. From start to finish,the TIGR team takes care of everything!

� Facility needs identified in site survey

�Training needs established through staff pre-training interview

� Post-installation inspection conducted prior to training

�TIGR software, hardware, and usage addressed in staff training

� Post-training support conducted as needed

�One-year hardware and software maintenance included

�One-year support service provided

�Quarterly newsletter distributed

�Toll-free on-call support provided 7:00 a.m. to 9:00 p.m. EST

�Assistance with educational content acquisition as needed

�Video encoding services available as needed

Creative ways TIGR can work for you� JCAHO and HCAHPS Compliance Tools

�CMS Core Measurement Tracking Tool

�Broadcast welcome messages from your hospital’sexecutives as scheduled marquees

�Broadcast round-the-clock C.A.R.E. Channelrelaxation content from award-winningHealing Healthcare Systems

�Communicate important messages to yourhospital staff

�Communicate important information to yourpatients concerning advance directives, dischargeplanning, visiting hours, transportation and more

TIGR CUSTOMIZEDtraining and ongoing support

For addi t ional in format ion CONTACT US AT: 800.733.8610www.telehealth.com

The TIGR system incorporates a web-based administrativeinterface that makes using the system easy for hospitalpersonnel.Distributed Management enables authorizedpersonnel to access TIGR from any networked PC in thehospital in order to:� Select videos for patients who require assistance� Run usage reports by patient or unit for JCAHOrequirements

� Document patient comprehension of video content� Create customized messages� Create customized surveys and exams� Send service response alerts via email or printer

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MAXIMIZE STAFF ACCESSwith web-based management

SIMPLIFIEDdocumentation

TIGR’s enhanced reporting capabilities enable staff todocument system usage through a variety of reports.

�On-Demand Usage byPoint-of-Care

� Patient EducationHistory

� Survey Results� Patient Files can beAutomatically Linkedto Hospital’s EMR

�Video InventoryListing

� PatientVideo History

�Exam/SurveyInventory Listing

� Survey ResultsNotification

� Patient EducationSummary

�Bed Inventory Listing� Scheduled Play Listing� Video Frequency byCategory

� and much more!

Clear, easy-to-navigate screensguide users throughthe TIGR system,simplifying usagefor busy staffmembers.

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1IncreasedStaffEfficiency 2Timely

PatientFeedback 3Improved

ClinicalOutcomes

improves your bottom line…

1. Krishna, S., E.A. Balas, et al. (1997). “Clinical trials of interactive computerized patient education.”Journal of Family Practice 45(1): 25-33.

Patients are often more willing toconfide in automated surveys orquestionnaires, allowing clinicians toimmediately recognize areas of defi-ciency as they relate to patient educa-tion and tore-emphasize those areas that arecritical to the patient’s care.

Research suggests that patients withgreater levels of understandingregarding their treatment or post-operative care often have improvedclinical outcomes compared to less-informed patients. The ideal time forpatient education is while the patientis still in the hospital.

Video-on-demand patient educationoffers efficiency and cost savings bydrastically reducing the work necessaryto deliver education sessions.

90% of educational sessions aredelivered by nurses. On average, ittakes a nurse 30-45 minutes to locatea tape, move a VCR/TV cart to thepatient’s room, and set up the equip-ment. With TIGR, it takes only a few min-utes for the nurse or patient to dial-upthe video through the telephone andexisting television in the patient’s room.

An average 250-bed hospital spendsbetween $96,000 and $130,000 peryear managing its video patienteducation program.

Many hospitals mail patient satisfactionsurveys to patients after discharge.With TIGR, hospital personnel canreceive real-time feedback while thepatient is still in the hospital – allowingstaff to address any concerns beforethe patient leaves the premises.

Evidence indicates that patients likeinteracting with computers and electroniceducational devices, regardless of age,education, or socioeconomic group.1

A typical 250 bed hospital without video-on-demand spends the equivalent of3,747 staff hours managing its patient video education program.

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4191 Fayetteville RoadRaleigh, NC 27603

800.733.8610www.telehealth.com

How does TIGR technology work?

Channel Capacity1 - 48 Channels

On-Demand or Scheduled Play

Video Storage116 - 477 Hours of Digital MPEG 2Storage

Raid 1 or Raid 5 Drives

TIGR Rack Dimensions29″w x 80″H x 34″D

System ManagementWindows™ Server Class System

TIGR Management Software –Includes, Playback, Scheduling,User Database, Exams and Surveys

ContentTeleHealth can help you acquireadditional content through itspartnerships with providers such asHSTN, Healing Healthcare Systems,Milner-Fenwick and Pastoral Network.

TeleHealth WiredMD EncodingServices Are Available to Encode yourExistingVideos

Digital Encoding Stations Available

With advanced file server technology andyour existing television and telephonesystem,TIGR delivers on-demandeducation videos to patient rooms,classrooms, and selected staff workstations.

� Transfer your collection of video tapesto easy-to-use digital files.TeleHealthcan perform this work for yourhospital.

� DigitalVideo files are stored on theTIGR Digital File Server.

� The server converts the digital videofiles into high quality video signals thatcan be viewed on-demand by multipleusers throughout your facility, orprogrammed as regularly scheduledbroadcasts.

�Once patients or staff have viewed theprogramming, a comprehension test orsurvey can be administered.

�Upon completion of the testing,results are documented and sent to theappropriate nursing station.