Experience

Education

Summary

Key Skills

Tiffany R Webb 1423a N 38th Street Milwaukee, WI

414-578-6692 tiffany.webb47@hotmail.com

Results driven Customer Service Representative with experience in payroll, data entry, loss mitigation, and loan processing, who utilizes the act and solutions approach to resolve customer concerns. Offering experience in navigating teams through changing business environments. Highly skilled in communicating with clarity and diplomacy while fostering positive relationships with clients.

Associate of Science and Business Management: Business Administration, 2016 Cardinal Stritch University- Milwaukee, WI

▪ Excellent Oral and Written Communication ▪ Proficient in Microsoft Applications ▪ Skilled in Payroll, Collections and Loss Mitigation ▪ Problem solving and resolution

Xerox- 12/2014 to 07/2016Customer Service Representative

Effectively managed a high-volume of inbound and outbound customer calls Answered a constant flow of customer calls with up to 40 calls in queue per minute answering 60 to 100

calls per day Addressed and resolved customer product complaints empathetically and professionally Gathered and verified all required customer information for tracking purposes Defused volatile customer situations calmly and courteously Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment. Cancel schedule and reschedule appointments and court dates

Manpower Group- 08/2013 to 08/2014Employee Service Center Representative

Maintained efficient internal payroll controls, adhered to payroll policies and other company policies and procedures

Assist employees with logging on and navigating through company system and openings, completing on-boarding/off-boarding tasks, remotely accessed associates desktops to assist with reviewing payroll documents

Utilized software programs such as Direct office, JD Edwards to update customer information and process payroll adjustments

Checked figures, postings and payroll documents for correct entry, mathematical accuracy and proper coding

IFG Financial Group- 06/2012 to 10/2012Loan Processor

Entered numerical data into databases in a timely and accurate manner Scanned documentation and entered into the database Obtained scanned records and uploaded them into the Fiserv database Analyzed and processed a variety of documents required to set up both routine and complex new loans

in accordance with approved loan commitments

AwardsWells Fargo Home Mortgage- 09/2009 to 07/2011Collector II

Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs

Answered clients' questions about the purposes and details of financial plans and strategies Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial

objectives, risk tolerance and other information needed to develop a financial plan Explained and documented for clients the types of services to be provided, and the responsibilities to be

taken by the personal financial advisersProcess loss preventative options for delinquent mortgage accounts by

developing and executing workout plans to bring accounts current