Tiffany Green

2405 Park Crossing Way

Lilburn, GA 30047

404-200-2713

Tiffany.green04@yahoo.com

WORK EXPERIENCE:

US Security Associates: 200 Mansell Court Roswell, GA 30076 (May 2014 – Current)

National Accounts Team Lead/Supervisor:

• Manage 6-20 employees

• Run Billing for company and special/National accounts

• Oversee day to day activities of national billers

• Train on new procedures

• Conduct meetings validating and addressing employee concerns

•Approve invoice adjustments

• Manage large national accounts daily

• Submit invoices electronic for large national accounts

• Create credits and debits via AS400/Win Team

• Create invoices per client or branch request

• Investigate and resolve audit issues

Billing Specialist:

• Manage large national accounts daily

• Sort and distribute invoices

• Submit invoices electronic as well as via Microsoft Outlook

• Mail out invoices according to client specifics

• Retype invoices when necessary

• Key credits and debits via AS400/Win Team

• Create supplemental invoices per client or branch request

• Accept inbound calls from clients via Sales Force

• Use formulas in excel to recreate (retype) invoices

Hancock Claims Consulting:

6835 Shiloh Road East/ Suite C10 Alpharetta, GA 30005 (May 2013- April 2014)

Billing Coordinator

• Processed 300-600 invoices per day

• Prepared, verified, and processed invoices electronically utilizing Quick Books and Outlook

• Prepared, verified, and processed invoices via Xact and Xact Analysis

• Distributed invoices in a timely manner

• Created AR reports utilizing Microsoft Excel

• Searched check system via Quick Books to locate and review payments per client request

• Accepted inbound calls from insurance adjusters

• Outbound collections for past due accounts

• Contacted field technicians to obtain insured or adjuster information

• Worked closely with team members to ensure 100% billing accuracy

Hire Dynamics / Ryder Technologies:

6000 Windward Parkway Alpharetta, GA 30022 (January 2013- April 2013) Contract

Rebillables Associate:

• Created, billed, and processed invoices for: SAIA, Unitek, National Freight, McKesson, Transco as well as

other national trucking companies

• Audited special accounts to ensure specific requirements through MMS database

• Checked for accurate billing information, and amounts using AS400 system

• Miscellaneous billing

• Worked closely with team members to ensure 100% billing accuracy

Superior Technical Resources / Veramark Technologies:

3060 Royal Boulevard South Alpharetta, GA 30022 (September 2012 - January 2013) Contract

Invoice Specialist:

• Tracked timely receipt of telecom invoices, identifying when invoices are not received and contacting

vendor to obtain such invoices.

• Analyzed large sum/multi-line invoices with the use of Excel

• Made calls to vendors to discuss discrepancies with invoices

• Upon receipt, rapidly loaded billing data which was accomplished by conducting imports of electronic data

formats, or by scanning and manually keying in data from paper invoices.

• Met Service Level Agreement requirements for timely receipt and import of invoice data (within 3 – 5

business days)

IL Consulting LLC:

1800 Water Place Suite 225 Atlanta, GA 30339 (July 2011-January 2012)

Medical Biller / Administrative Assistant:

• Established performances standards for collectors (number of claims worked per day, dollars collected,

aging of accounts, etc.)

• Submitted clean claims to Medicare, Medicaid, Blue Cross Blue Shield and commercial carriers electronically

• Made sure systems are in place to identify improper, inaccurate and underpaid remittances.

• Researched, corrected, and re-submitted rejected and denied claims to ensure timely and accurate payment.

• Interpreted and processed (post) explanation of Benefits (EOB's)

• Responsible for initiating the next billing, follow-up and/or collection step(s), this is not limited to calling

patients, insurers or employers, as appropriate.

• Contacted physician's office to receive code if missing, ICD-9 coding when necessary.

Technisource: AT&T Advertising and Publishing Internet Operations Group: West Peachtree St NE

Atlanta, GA 30308 (May 2010- March 2011) Contract

Premium Appointment Scheduler/ Customer Service Representative:

• Received incoming calls from sales representatives and advertisers requesting to schedule an appointment

• Scheduled website consultations for immediate, same day , and next day appointments

• Reassigned consultations to flex consultants and web consultants as needed

• Placed outbound calls to customers to proactively schedule website consultation appointments

• Sent and received e-mail, fax and mail communications to and from new advertisers prior to appointment

• Managed fax mailbox and send to appropriate persons

• Tracked account status prior to appointment fulfillment

• Troubleshoot issues on behalf of sales reps and customers prior to appointment fulfillment

• Addressed advertiser’s internet/web page design and fulfillment process question.

Change Facilitator

• Received website changes from advertisers and submitted to design

• QA websites to make sure changes are reflected

• Contacted advertiser by phone or via e-mail to inform internet changes have been completed

McKesson Health Solutions:

5995 Windward Parkway Alpharetta, GA 30005 (January 2009- June 2009) Contract

PC Refresh Coordinator (Scheduler):

• Made 40-200 outbound calls daily

• Received 10-30 inbound calls daily

• Scheduled and managed computer technicians monthly calendars

• Contacted McKesson employees and scheduled computer replacements

Software Skills:

MS Word, MS Excel, MS Outlook ,Microsoft SQL Enterprise Manager , Sales Force, Vera Smart, Med iSOFT,

AS400 System, MMS Database, Quick Books, Xactimate, XactAnalysis, Ariba, Win Team, Bill Trust

Typing-11,000+ WPM

EDUCATION:

DeVry University, Decatur, GA Associate of Applied Science in Health Information Technology (Aug 2004-Oct 2006)

Internship: Shepherd Center ( Oct 2006 )