Thriving together

2017 CORPORATE SOCIAL RESPONSIBILITYPROGRESS REPORT

Published September 2017

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ABOUT HUMANAHumana is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs.

Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large. To accomplish that, we support physicians and other healthcare professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes healthcare easier to navigate and more effective.

HOW WE WORKAt Humana, we view collaboration as essential to building a vibrant society that acknowledges and includes multiple viewpoints. Therefore, we work with and through a vast network of people and organizations that seek to achieve shared goals of lifelong health and well-being. Included are our associates (employees), members, employer customers, suppliers, not-for-profit organizations, and the communities we serve.

Thriving togetherLast year, we published our 2014-2015 Corporate Social Responsibility (CSR) Report that detailed progress we’ve made in advancing our CSR platform of Healthy People, Healthy Planet and Healthy Performance. This report highlights some of the CSR efforts we have engaged in since we published our biennial comprehensive CSR Report in 2016.

We’ve made a great deal of progress over the past year. We are more committed than ever to helping people achieve their best health and forging unique partnerships to do so. We recognize that our journey is never finished, and we will continue to explore how to best reach our associates, members and the community to help them in their quest for lifelong health and well-being. We’ve enjoyed the journey thus far and look forward to realizing future successes as we continue our commitment to Healthy People, Healthy Planet and Healthy Performance.

HUMANA’S VALUES

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HUMANA’S BOLD GOALHumana’s Bold Goal – We strive to make the communities we serve 20 percent healthier by 2020 because we make it easy for people to achieve their best health – is an important part of our overall business strategy.

We believe that when people are empowered and enabled to make easier health choices, preventive care becomes part of their daily routine. Instead of spending more time inside the healthcare system, people spend time living longer, healthier and more fulfilling lives. Our Bold Goal strategy is a powerful statement that says we are committed to improving health, one person and one community at a time. Since announcing our Bold Goal, Humana has worked with physicians, nonprofit organizations, and business and government leaders to co-create solutions that address some of today’s most complex health problems at a local level. We know that most of what makes us healthy and keeps us healthy happens outside of a clinical setting. This is why we are focused on social determinants of health, such as food insecurity, loneliness and social isolation. These barriers to good health have a significant impact on Healthy Days, our chosen health measure created by the U.S. Centers for Disease Control and Prevention (CDC) to assess the number of mentally and physically unhealthy days a person has over a 30-day period.

Healthy People

At Humana, we are committed to helping people achieve their best health. We pride ourselves on helping people navigate their ever-changing health and well-being needs. We believe that the key to helping people is listening so that we can better understand and collaborate – with our members and partners – to help them along their well-being journeys.

Humana Associate Healthy Days Trend

5.22016

6.12012

4.92017 GOAL

UNHEALTHY DAYS

Humana Associate Healthy Days Trend

For Humana associates, our Bold Goal target date is even sooner – the end of 2017 – and we are seeing our associates’ health improve in a number of areas, including Healthy Days. Associates are reporting fewer unhealthy days, down from 6.1 unhealthy days in 2012 to 5.2 in 2016, which puts them on course to achieve the 2017 goal of 4.9 unhealthy days per month. As those unhealthy days decline, there are gains in both physical and mental health. Of the 5.2 unhealthy days each month, 3.2 are mentally unhealthy and 2 are physically unhealthy. Humana offers experiences that help associates fight back against the challenges of healthier days – lifestyle change assistance, onsite fitness center access in some locations, volunteerism support, and our 100 Day Dash, during which teams of associates are encouraged to take more steps throughout the day, are all examples. In San Antonio, our first and most engaged Bold Goal community, we saw a nine percent improvement in Healthy Days from 2015 to 2016. Through partnership, collaboration and commitment to our Bold Goal, we believe we can reduce medical costs and improve health outcomes, ultimately giving communities and our members more Healthy Days.

To learn more about what’s happening in our Bold Goal communities, please visit Humana.com/BoldGoal.

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MEMBER HEALTHIntegrated care delivery is the evolving model of the future, with people at its core. It involves a high-quality personal care experience, led by engaged healthcare professionals, supported by insightful clinical and consumer data – all brought together in a coordinated and integrated fashion. The results are lower costs, better health outcomes and higher satisfaction. While sounding simple, it requires a shift in operating structures as well as patient, payer and provider mindsets to achieve a true partnership. That partnership is essential to making integrated care as impactful as it can be, and Humana is uniquely qualified to lead that movement.

We’ve been working hard to meet and support physicians and their practices “where they are” on their journey from episodic care to population health, a holistic approach encompassing the totality of individual care and focused on health outcomes. Through Humana’s care delivery assets, joint ventures and provider alliances, we are increasingly becoming part of the care delivery system dedicated to improved care. Working with our partner providers with the common goal of better care, we’re achieving notable results.

Joint VenturesThrough multiple joint ventures, Humana takes an equity stake in a provider’s practice with the type of shared influence and collaboration that is characteristic of a dually owned common enterprise. One of our joint ventures, JenCare Neighborhood Medical Centers, provides a strong example of how a joint venture collaborative partnership can work well. Since 2011, when Humana joined forces to form JenCare, the Centers have shown remarkable growth and improved clinical outcomes for those with chronic conditions – the people who need it most. Satisfaction has grown tremendously, and JenCare’s Medicare clients spend nearly 40 percent fewer days in the hospital than the national average as of 2016.

Examples of the patient-focused benefits of the Centers and contributing factors to improved health among patients include:

• transportation to and from their locations at no additional charge

• increased doctor/patient one-on-one time• patient care conferences among primary care doctors and the

care team

Provider Alliances Provider alliances are characterized by tight relationships with best-in-class providers. These alliances are a portable, flexible business model (allowing speed to market) and include a consultative approach in helping physicians provide the best care for their clients. While contract-based rather than equity-based, these alliances are highly committed, multiyear relationships. Many of Humana’s provider alliances operate in clinic environments, serve a Medicare Advantage (MA) population and establish exclusive solutions for Humana’s MA members.

In these value-based arrangements, physicians run the business with a great amount of autonomy, and Humana supports them with the tools, resources and marketing to grow their practice and enhance care. In this scenario, Humana’s members win with improved care, reduced costs and better health outcomes.

HUMANA AT HOMEHumana At Home helps people live independently at home longer, even when faced with medical, functional and behavioral challenges. Humana At Home provides innovative, holistic care management, home care and skilled care services to more than one million chronically ill and disabled people. People with chronic conditions who receive Humana At Home services live longer and go to the hospital less often than those who don’t*.

Humana At Home care management services help people:

• understand their doctor’s advice• learn about and get their medicine• get to medical appointments• make their home a safer place to live• find transportation, meals and other resources when

they need them• coordinate with their healthcare team• connect with financial resources that may help them

pay for their medicine

People receiving Humana At Home services have spent more than 1 million additional days at home since 2013 than they would have experienced had they not received Humana At Home services.

That makes us proud because many people receiving Humana At Home services take multiple medications and have limited capabilities in completing daily activities, including bathing, dressing, walking, meal preparation, money management and shopping.

NUMBER OF ADDITIONAL DAYS PEOPLE RECEIVING HUMANA AT HOME SERVICES SPENT LIVING INDEPENDENTLY

1 millionTHE PERCENTAGE FEWER DAYS JENCARE’S MEDICARE CLIENTS SPENT IN THE HOSPITAL THAN THE NATIONAL AVERAGE

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*Humana At Home Results. Hall B et al. Presented at Society for Medical Decision Making 34th annual meeting, October 2014, Miami, FL (N= 57,041)

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HELPING TO COMBAT FOOD INSECURITYEvery day, Humana associates work alongside the communities we serve to help them become healthier. One way of helping our communities is to combat food insecurity, which is a struggle for one in eight Americans. Far too often, people are uncertain about where their next meal will come from and when. As part of our commitment to the Bold Goal, Humana associates have launched a number of efforts to contribute to food security. Here is one of many examples:

Arizona PrideIn early 2016, Humana’s Pride Network Resource Group (NRG) members in Arizona hosted a food drive during which they collected more than 2,400 pounds of non-perishable food for the St. Vincent de Paul food bank. The Society of St. Vincent de Paul is a nonprofit organization dedicated to serving the poor. They have the largest industrial kitchen in the Southwest, along with five charitable dining rooms, and they are able to serve more than 1.2 million meals to hungry families and individuals each year with the help of organizations like Humana.

*Humana At Home Results. Hall B et al. Presented at Society for Medical Decision Making 34th annual meeting, October 2014, Miami, FL (N= 57,041)

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Humana Military supports Veterans through a number of efforts, including donating to the following organizations:

Folds of HonorMilitary Warrior Support FoundationNavy Seal FoundationLouisville Armed Forces CommitteeMilitary Officers Association of America

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SUPPORTING VETERANS Through TRICARE services administered by Humana Military, Humana serves 3.1 million TRICARE beneficiaries, including active duty service members; activated National Guard and Reserve members; and military retirees and their families from the Army, Air Force, Navy, Marines, Coast Guard, Public Health Service and National Oceanic and Atmospheric Administration.

Humana Military serves TRICARE beneficiaries in partnership with the Defense Health Agency (DHA) – TRICARE’s program manager – and the military services through their hospitals and clinics. We are proud to be in a position to support Veterans and their families through those services, Humana associate volunteerism and other programs.

In February of 2016, Humana associates in Las Vegas asked community members to drop off clothing and non-perishable food at Humana Guidance Centers to benefit local homeless and at-risk military Veterans for the Veterans Stand Down event. Hosted by U.S. VETS, Veterans Stand Down is a grassroots, community-based intervention program designed to help homeless Veterans “combat” life on the street. Humana associates collected everything from clothing to backpacks and sleeping bags, as well as non-perishable food items for Veterans.

With the community’s help, we served more than 950 Veterans and 130 Veteran family members in the Las Vegas area. More than 7,600 clothing and food items were distributed to local military Veterans during the two-day event.

VOLUNTEERISMAt Humana, every associate is encouraged to be an active contributor to his or her community’s well-being, and we’ve created resources and experiences, such as our Volunteer Time Off benefit, to make it easy for them to do just that.

In 2016, Humana associates tracked 477,786 hours in Humana’s Volunteer Network, an internal tool for identifying volunteer opportunities and tracking engagement. Many of those hours reflect work with organizations that align with Humana’s dream of helping people achieve lifelong well-being. Whether it was completed during personal time or as a team-building activity, we’re proud of our associates’ efforts to give back to their communities. Volunteerism is part of our culture, and here are a few examples of the ways we serve others.

Giving Back for Diabetes ManagementAccording to the International Diabetes Federation, an estimated half a million children worldwide below the age of 15 are living with type 1 diabetes and tens of thousands more are diagnosed every year.

In early 2017, a significant amount of unused and unopened diabetic supplies were returned to Humana Pharmacy in Phoenix. To make the best use of returned supplies that otherwise would have been discarded, Humana Pharmacy teamed up with Insulin for Life USA, a nonprofit that provides insulin and disease-management supplies free of charge to those with diabetes in developing countries. We donated more than 4,500 pounds of diabetic supplies – including insulin syringes, pen needles, and test strips – to give people in places like Barbados, Belize, Ghana, Guyana, Haiti, Jamaica, Mexico, Nicaragua, Nigeria and Uganda access to tools to help manage their diabetes.

Volunteer of the YearEach year, the Humana Foundation honors one Humana associate who demonstrates an ongoing dedication to his or her community. The selected associate is awarded the opportunity to designate a $10,000 grant from the Humana Foundation to a nonprofit where he or she volunteers. The 2016 Volunteer of the Year Award went to Technology Consultant, Thomas Goff for his volunteer work with the Speed Art Museum and Habitat for Humanity.

Values in ActionHumana associates in North Texas teamed up for a volunteer event with their local Habitat for Humanity affiliate last year. With paint brushes, rollers and ladders in hand, associates went to work painting the exterior of a house that was given to a Dallas family in need.

For the North Texas team – like many teams at Humana – these events not only allow them to be part of something meaningful but also to thrive together, inspire health, fulfill their purpose and cultivate a unique team environment within their office.

We Have You CoveredHumana’s Management Operating Committee kicked off a meeting in early 2016 by volunteering for Keeping Louisville Covered. More than 150 attendees came together to make no-sew fleece blankets. The blankets were donated to Seven Counties and Wellspring, nonprofit organizations that support people with behavioral health needs – a focus across Humana’s Bold Goal communities. During the meeting, Dr. Gregory Bayer, Vice President of Humana Behavioral Health, spoke about addressing the mental health needs of our communities. “Behavioral health has a significant impact on other aspects of health. For example, those who suffer depression have twice as many unhealthy days as the national average, which shows how strongly depression influences our overall health,” Dr. Bayer said.

NUMBER OF HOURS TRACKED BY HUMANA ASSOCIATES IN HUMANA’S VOLUNTEER NETWORK DURING 2016477,786

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HUMANA FOUNDATIONThe Humana Foundation Inc. was established in 1981 as the philanthropic arm of Humana. Located in Louisville, Kentucky, the Foundation seeks to improve community health and well-being through support of nonprofit partners, especially those focused on addressing social determinants of health.

Since 1975, Humana and the Humana Foundation have provided $286 million to worthwhile initiatives around the country and overseas. Today, Humana Foundation grantmaking is generating positive improvements in the overall health and well-being of individuals and families in the communities we serve. In 2016, nonprofit organizations received more than $4.8 million in health-related grants from the Humana Foundation. Examples of that giving include the following:

Louisville Urban LeagueThe Louisville Urban League in Kentucky launched the “It starts with me!” Community Health Program in 2016 with the support of the Humana Foundation. “It starts with me!” focuses on connecting those in need of health services, activities and education, as well as transforming the social environment, behaviors and health outcomes of participants. This program employs Community Health Workers, known as Health Navigators, who work directly with program participants to focus on the reduction of chronic conditions like diabetes and heart disease. The program also addresses the social determinants of health that often act as barriers to people being their healthiest.

Participants engaged in “It starts with me!” receive an initial in-depth family needs assessment. Based on the results of the assessment, participants are referred to Urban League programs – for needs including housing or employment – and other community-based programs. These programs enable participating families to meet goals, such as enrolling in health insurance, Medicaid or Medicare, improving nutrition and physical activity, and accessing high-quality healthcare and fresh, healthy food.

To date, the “It starts with me!” program has resulted in increased Healthy Days, higher ratings of overall health and confidence in using health insurance and primary care among participants who completed the program.

Days of restricted activity based on poor physical or mental health decreased by 1.9 days per month on average.

Eighty-two percent of participants rated their health as “good” or “excellent” – an eight percent increase.

Eighty-nine percent of participants felt very or mostly confident in using health insurance to get needed care – a thirty-nine percent increase.

Seventy percent of participants receive primary care from a public health clinic or community health center instead of emergency room or urgent care – an eleven percent increase.

Catholic Charities Archdiocese of New OrleansThe Health Guardians program operated by the Catholic Charities Archdiocese of New Orleans is an integrated system of intensive medical and behavioral care navigation for high-needs patients. Humana Foundation support of this program focuses on addressing the needs of the homeless population, specifically those with chronic mental illness.

The program utilizes an EMS Street Medicine team to provide immediate medical care. Interested patients are then referred to and enrolled in the Health Guardians program in which Patient Navigators work with individuals to map out an intensive care plan with the goal of establishing self-sufficiency in accessing care. These care plans include health guidance and education, in addition to support in accessing necessary social services and basic needs like housing, food and clothing.

After one year, the Health Guardians program resulted in decreased depression and anxiety among patients as well as greater access to healthcare and social services:

• Average depression score on the Personal Health Questionnaire 4 (PHQ 4) after the Health Guardians intervention was 1.74 compared to 2.69 at enrollment (a score of 3.0 or greater should result in a patient being referred for treatment).

• Average anxiety score on the PHQ 4 after the Health Guardians intervention was 2.18 compared to 3.33 at enrollment (a score of 3.0 or greater should result in a patient being referred for treatment).

• Eighty-seven percent of patients enrolled in a Federally Qualified Health Center and linked to primary care.

• Sixty-one percent of patients were referred and received mental health treatment.

• Fifty-five percent of patients received medication assistance.

• Fifty-five percent of patients were placed in housing or received emergency funds to keep housing.

• Ninety-one percent of patients received food.

AMOUNT OF HEALTH-RELATED GRANTS NONPROFIT ORGANIZATIONS RECEIVED FROM THE HUMANA FOUNDATION IN 2016

$4.8 million

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WORKING TOGETHER FOR DISASTER RELIEFIn 2016, the Humana Foundation donated more than $350,000 to disaster relief efforts across the country.

In response to Hurricane Matthew, the Foundation donated $115,000 to three nonprofit organizations that provided support to those affected in Florida and North Carolina. In southeastern Louisiana, where flooding wreaked havoc in 2016, the Foundation donated to two nonprofit organizations that provided support to those affected and matched associate gifts up to $25,000. While providing funds for short-term and long-term relief efforts is a considerable help to communities in need, Humana also focuses on our internal processes, making it easier for our members to achieve their best health, especially during trying times.

For example, in Louisiana, Humana launched a series of disaster relief efforts assisting our associates, members and their communities after the August 2016 flooding. We took the following steps to make it easier for people to manage their health:

• Humana health plan members in Louisiana with prescriptions were able to obtain early refills of their medications without authorization from their physicians or Humana.

• Humana members who lived in the disaster area and contacted Humana could receive automatic authorization for medical services that normally require pre-authorization.

• We opened our toll-free Employee Assistance Program (EAP) hotline beyond Humana Louisiana associates and members to include the community, to provide free, confidential assistance to anyone who needed help and support in coping with the disaster and its aftermath.

Organization AmountAmerican Red Cross - Jacksonville/North Carolina (Hurricane Matthew) $60,000

Mental Health Association of Central Florida - Orlando (Nightclub Shooting) $50,000

Zebra Coalition - Orlando (Nightclub Shooting) $50,000

North Carolina Community Foundation  (Hurricane Matthew) $40,000

United Way of Greenbrier County - West Virginia (Flood Relief) $35,000

American Red Cross - Louisiana (Flood Relief) $25,000

American Red Cross - Texas (Flood Relief) $25,000

Capital Area United Way - Louisiana (Flood Relief) $25,000

Community Foundation of Northeast Florida  (Hurricane Matthew) $25,000

United Way of Southern West Virginia (Flood Relief) $25,000

IN DISASTER RELIEF FUNDING DURING 2016

$360,000TOTAL:

2016 DISASTER RELIEF FUNDING

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Since we initiated our goals in 2013, we’ve made significant progress while also experiencing plenty of challenges. Reducing our energy consumption and greenhouse gas emissions in 2016 proved difficult. For instance, IT-related business transactions and operations increased our data center requirements; as a result, energy consumption increased.

We implemented an aggressive action plan for 2017 by focusing on key opportunities across the enterprise. With the help of associates, leaders, internal stakeholders and external partners, we’re closer to achieving our vision for a more sustainable Humana. From energy-efficient facility upgrades to associate-centered campaigns, we’re as committed as we’ve ever been and excited about what’s to come. The following activities are a snapshot of the ways we’re working to improve the health and well-being of our people and our planet.

Reducing Greenhouse EmissionsWe continue to evolve in the way we work. We’re striving to create an adaptable workplace that enables us to achieve our business strategies while empowering each of us to thrive in an environment where we can be our best. To that end, the number of associates who are participating in alternative work arrangements continues to grow. Today, our work-at-home and mobile populations represent approximately 34 percent of our workforce, and we’ve eliminated several thousands of commuter miles each week as a result. From parking benefits to alternative transportation options, we continue to explore new ways we can alleviate the commute burden on associates and on the planet in a way that makes sense for our business.

Tackling Energy Consumption Humana has established Light Emitting Diode (LED) lighting technology as a design standard for new construction and renovations, and this year, we’ve undertaken an effort to replace existing lighting in 50 Humana facilities with LED technology.

LED lamps use about half as much energy as comparable fluorescent tube lamps (CFL), which means considerable savings for Humana. The replacement lamps are projected to save more than $900,000 per year. In addition to energy savings, LEDs have a much longer life expectancy, which means lower maintenance costs. Because fluorescent lamps contain mercury, a potential hazard if broken apart, all fluorescent lamps that we’ve removed are being recycled by a certified vendor. In the end, installing LED technology is a win-win for our company and our planet.

Engaging Associates to Make a Difference Our associates are the heart of our sustainability efforts. We’ve tapped into their enthusiasm through a variety of activities, including our Bash the Trash and Dash for Trash programs. Bash the Trash is a contest that promotes recycling, encourages reuse of materials and minimizes consumption. Nine Humana offices across the U.S. are competing to see which facility will have the largest increase in its waste diversion rate by the end of 2017. We’ve seen a nine percent increase in our recycling rate across those nine sites as a result of Bash the Trash.

In addition to Bash the Trash, Humana launched Dash for Trash, another activity aimed at raising awareness for trash and recycling. Dash for Trash was held in conjunction with Humana’s annual associate step challenge, the 100 Day Dash. Humana offered Dash for Trash kits – which contained trash bags, gloves and sanitizing wipes – to associates who were encouraged to pick up trash while getting their daily steps for the step challenge. We engage and empower our associates to advance environmental sustainability at Humana and in their daily lives at home. By leveraging the passion of our associates and creating opportunities for participation, we’re on our way to reaching our 40 percent waste diversion goal.

Healthy Planet

At Humana, we know that a strategic focus on environmental sustainability is critical to fulfilling our mission of helping people achieve lifelong well-being. Humana is a corporate leader in environmental responsibility, and we continuously look to operate in even more responsible and sustainable ways.

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We’re proud of the progress we’ve made, but the journey is far from over. We continue to focus on the opportunities and challenges we see ahead. We are more committed to the environment than we ever have been, and we pledge to make our planet healthier, now and for future generations.

AS A COMPANY, WE ARE COMMITTED TO REDUCING OUR ENVIRONMENTAL FOOTPRINT THROUGH AMBITIOUS GOALS WE’VE SET OUT TO ACHIEVE BY THE END OF 2017.

Five percent decrease in greenhouse gas emissions from 2013’s baseline emissions across our portfolio of owned and leased properties under vendor management

GOAL STATUS THROUGH AUGUST 2017

Greenhouse gas emissions have decreased by 0.6 percent from the 2013 baseline.

Five percent reduction in annual energy consumption from 2013’s baseline across our portfolio of owned and leased properties under vendor management

Forty percent waste diversion rate of waste to landfills via reduction and recycling efforts at our portfolio sites where Humana and our vendors manage waste and recycling services

Energy consumption has increased to 4.3 percent above the 2013 baseline.

The diversion rate has increased to 39.4 percent.

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WORKING WITH DOCTORS FOR POPULATION HEALTHHealthcare is increasingly focused on population health, and Humana has invested heavily in health education and community well-being. Our approach is possible only if we work with physicians and other clinicians to assist them in coordinating care and supply them with data and analytics in managing chronic disease and keeping people healthy. For instance, we created the Executive Physician Immersion Program, a two-year program sponsored by the Office of the Chief Medical Officer, to develop a cohort of leaders to improve the ways we work with physicians.

Members of this program receive high-level company exposure throughout their first year, followed by deep operational responsibilities in various lines of business the second year. The goals are to bring in talented physicians; give them a solid foundation in our core business; and create opportunities for the next generation of physician leaders to grow and learn while contributing to teams throughout Humana in a meaningful way.

We like to think of program participants as business leaders who also happen to be doctors. Having the physician perspective as part of our conversations helps shape the way we work with doctors to improve population health.

INCLUSION AND DIVERSITYAt Humana, we see diversity as the reality of the world we live in, and inclusion is what we hope to achieve with it.

We recognize that we all have different experiences, backgrounds and thought patterns that make us unique. Being strategic about including everyone is important to us.

Our inclusion and diversity (I&D) efforts span across our company – from recruiting efforts to professional development training. We’ve worked hard to make the Humana community one in which people feel welcome and valued, and we will continue to push our organization to facilitate even more successful I&D efforts to improve population health.

SUPPLIER DIVERSITY AND SUSTAINABILITYAt Humana, we recognize that our suppliers are an extension of our company. We are committed to collaborating with a diverse supplier base and all of our suppliers to improve our collective environmental sustainability efforts.

Supplier DiversitySupplier Diversity at Humana prioritizes obtaining a diverse supplier base that’s a reflection of the customers, associates and communities we serve. In 2016, Humana partnered with more than 690 approved suppliers, such as Minority-owned Business Enterprises, Woman-owned Business Enterprises, Small Business Enterprises, Disability-owned Business Enterprises, and Lesbian, Gay, Bisexual and Transgender-owned Business Enterprises. Those partnerships led Humana to spend more than 15 percent of our overall supplier spend with diverse suppliers, exceeding our 2016 goal.

Humana’s diverse suppliers include the following minorities: African-American, Asian-Indian American, Asian-Pacific American, Hispanic American, Native American and individuals found to be disadvantaged by the Small Business Administration guidelines, both socially and economically. Humana has continued to stay engaged with key national councils advocating supplier diversity and inclusion through conference participation and council committee involvement. Supplier

Healthy Performance

At Humana, we believe in doing well by doing good. Healthcare isn’t a zero-sum game – in fact, it’s not a game at all. That’s why we’ve engaged in thoughtful collaborations with all of our stakeholders to create programs and support structures to empower people to be the healthiest versions of themselves. Working together enables us to make a positive impact on people’s health and grow a sustainable business in the process.

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Supplier SustainabilitySustainable procurement is another area of focus for our procurement team. We’ve made a concerted effort to increase the amount of sustainable promotional goods and office supplies purchased. During regularly scheduled business reviews with a pool of our suppliers with which we spend the most, we ask them to share progress made on incorporation of sustainable products into their offering – further emphasizing our commitment to building a sustainable supply chain. Their level of commitment to sustainability influences our procurement decisions because we want to offer our associates a wide range of sustainable options from which they can choose.

WORKFORCEAt Humana, we think it’s important to offer programs that support multiple facets of our associates’ lives.

Humana offers associates, and their families myriad benefits that help them bring their best selves to work, including:

• Adoption assistance for part- and full-time associates• Flexible spending account for childcare• Flexible work arrangements• Giving Together: A charitable matching gift program• Helping Hands: Financial assistance for when you

experience a devastating event• Medical benefits for families, including domestic

partners• On-site fitness centers at some locations• Paid parental leave that supports birth and adoptive

parents – regardless of gender or sexual orientation• Paid time off• Paid time off for volunteering• SurvivorSupport® Financial Counseling: Provides

financial guidance for the beneficiary in the event of the death of an associate or an associate’s spouse/domestic partner

• WelvieSM: Available at no cost to associates, an online program that helps associates decide on, prepare for and recover from surgery

RobecoSAM Sustainability YearbookHumana was named the Health Care Providers & Services Industry Leader in the 2017 RobecoSAM Sustainability Yearbook.

Dow Jones Sustainability Indices (DJSI) In Collaboration with RobecoSAM

Humana has been included in the DJSI for 10 consecutive years because of our commitment to sustainable business practices.

FTSE4Good IndexHumana’s high environment, social and governance rating has qualified us for inclusion in the FTSE4Good Index for seven consecutive years as of 2017.

Newsweek Green RankingsHumana ranked 18 out of 500 in the 2016 Newsweek Green Rankings of U.S. companies and ranked 33 out of 500 in the world rankings. Humana has been included in the Newsweek Green Rankings for eight consecutive years, originally ranking 392 in 2009.

Carbon Disclosure Project (CDP) Leadership IndexSince 2007, Humana has provided information on our carbon-reduction efforts to the CDP, formerly the Carbon Disclosure Project, an independent nonprofit organization with the largest database of climate

change information in the world. In 2016, Humana received a grade of A- for the depth and comprehensiveness of our disclosure.

Human Rights Campaign’s Corporate Equality IndexHumana scored 100 percent on the Human Rights Campaign’s Corporate Equality Index in 2017.

Military Times’ Best for Vets: EmployersHumana has been recognized for six consecutive years and ranked 27 out of 75 employers in 2016.

Affinity Inc MagazineHumana was recognized as one of Affinity Inc Magazine’s Top Corporations for Lesbian, Gay, Bisexual and Transgender Economic Empowerment in 2015 and 2016 for our diversity and inclusion efforts.

CR Magazine’s 100 Best Corporate CitizensHumana ranked 40 on CR Magazine’s 100 Best Corporate Citizens list in 2017 and was the highest rated health insurer on the list.

Awards &Recognition

We appreciate the recognition of Humana’s CSR efforts by these prominent organizations and will continue building upon our success.

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