three simple ways you can improve any business with ibm connections
TRANSCRIPT
Three simple ways you can improve any business with IBM
Connec9ons Stuart McRae
Execu-ve Social Business Evangelist
IBM @smcrae
Based on an original concept by Alan Hamilton, IBM
Key words for you… • Communication • Collaboration • Coordination • Connections
… and Change
Behaviour Processes
Culture People Organisation
Does that sound daun,ng?
Fortunately, you don’t need to start by transforming your organisa9on
You can begin with just a few early adopters
To build trust in the pla@orm
To create real, relevant success stories for your organisa-on
To understand (and remove) barriers to adop-on
To populate the pla@orm with useful informa-on so it looks vibrant to others
To collect the answers to the ques-ons you will be asked
How do I ...?
Who else uses it?
Am I allowed to do that?
Where do I go for help? Does it
work? Can I trust it?
… and grow from there
… un:l it becomes “the way we work, round here”
What is the point of using Connections?
A beCer social life?
Build your CV?
Stalking that cute guy/girl in
HR?
Getting value from IBM Connections comes from giving it a purpose
Purpose for the Organisa9on… … and Purpose for the Individual
Why do I care?
Why does my company care?
What do you do at work?
What do you do at work?
… information
What do you want to do at work?
… make my work easier … get home
on -me
… help others
… do my job bePer
… be recognised for what I achieve
… be appreciated
… get promoted
… sell more
… find a new role
• Communicate • Collaborate • Coordinate • Connections
Communicate
Communication Requires Engagement • Simply publishing information is not enough. • You must consider the reader in everything. • Be provocative – always have a call to action. • Keep it up to date, keep it fresh, but not too often. Remember: the goal is not to manage the community…
… the goal is to communicate and drive actions
Communicate
Engage Experiences
Shared Knowledge
External Communi9es drive Engagement with Customers & Partners
EXTERNAL INTERNAL
Internal Communi9es
build Teamwork, enhance
Experience and Share Knowledge
Truly working together with your customers and making your staff available
reduces costs and builds loyalty
Start today: change how you communicate • Get your customers and partners into external communities. • Get all your colleagues into those communities • Set up working areas for sales, projects, support • Move communications to status updates, comments, likes. • Over time your collective knowledge rises. • People don’t hide behind email.
• Communicate • Collaborate • Coordinate • Connections
Files = Hell
1
3
5
7
9
0
50
100
150
200
250
300
350
400
1 2 3 4 5 6 7 8 9 10
Number of Emails between 4 people
750Kb document X 45 people = 6,750 emails = 5Gb files total = 33Mb / user
Cut down the noise by removing the files
Word
Power-‐point
Excel
IBM Docs
Connec-ons Wiki
Collaborate around Files Collaborate around content
Make it easy
Power-‐point
Do the ini-al design in
PowerPoint
IBM Docs
Develop the content with
your colleagues
Power-‐point
Export back to PP to -dy up then share in Connec-ons.
Presenta-ons
IBM Docs
Develop the content with
your colleagues
Build Charts / more complex solu-ons.
Spreadsheets Excel Excel
Upload to Connec-ons & Share
Make it easy
Documents which stay internally
IBM Docs
Connec-ons Wiki
Word
Export to Word/PDF to
share externally
Documents you need to Share outside your business
• Communicate • Collaborate • Coordinate • Connections
What do you need to co-ordinate?
But you don’t really want to collaborate … … you want to get something done
Co-ordinate Anything with Activities
Standardise your approach • Access process knowledge • Reuse best practices
• Communicate • Collaborate • Coordinate • Connections
The New Way To Work must become the WAY YOU DO YOUR JOB
not something else you need to do AS WELL AS YOUR JOB
Three simple ways you can improve any business with IBM Connections Build stronger rela-onships and capture experience and
knowledge
Focus on the content, don’t fuss with files and email
Co-‐ordinate and capture your best prac-ce to drive
quality
For lots more examples & best prac9ces
To get the deck, Tweet me, connect on IBM Connec-ons Cloud, LinkedIn or Facebook …
… or, if you must, e-‐mail me
Three simple ways to start, then you can go on to
transform your organisa9on Stuart McRae Execu-ve Social Business Evangelist
IBM @smcrae
Based on an original concept by Alan Hamilton, IBM