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THREATS AND HAZARDS

Shoplifting, Fire, Sabotage, Employees Theft, Customer Complaints, Bombing or any Act ofTerrorism, Robbery, Pick-pocketing, Sin!ling, Slip an! Fall acci!ents, Se"ual #arassment an!

other illegal acti$ities ithin the premises%

A.) SHOPLIFTING

Shoplifting is one of the most common an! costly crimes, yet little !ata e"ist to !etermine reliablycharacteristics of the typical shoplifter or the mo!us operan!i of the crime% &t is a crime that has most

often been stu!ie! using official, secon!ary !ata pro$i!e! by either retail security personnel or laenforcement officers% Reliability issues plague these official !ata% Continuing the '!ark figure of

crime' tra!ition, this stu!y e"amines shoplifting hy co$ert obser$ation ith a camera systeminstalle! in a typical suburban retail !rug store% A stan!ar!i(e! !ata template as use! to recor! the

!emographic an! beha$ioral characteristics of shoppers% Significant numbers of shoppers )*%+

ere obser$e! shoplifting% .ogistic regression analysis re$eals that, hile members of some

!emographic groups shoplifte! more often than others, beha$ioral in!icators carrie! far morepre!icti$e poer% The metho!ology an! fin!ings are consi!ere! ithin the larger conte"t of the la

enforcement an! 'profiling' literatures%

a.1. Definition of Shoplifting

Any Customers or oul! be customer ho took the merchan!ise on !isplay an! conceale! it insi!ethe bags or ear these items or hi!e it at any part of his or her bo!y an! thereby ent outsi!e the

store ithout paying them at the customer/s counter0cashier%

a%1%2 3ther !efinition of shoplifting3ther !efinition of Shoplifting is the act of intentionally concealing an! or taking something

unlafully that are on !isplay, or are otherise place! insi!e a store, ithout any intention of payingfor the merchan!ise%

a%1%4 Apprehension of Shoplifters

- Allege! Shoplifter ill be apprehen!e! upon e"it from the store premises an! only the uniformsecurity personnel ho ill be the one to apprehen! the suspecte! shoplifters% This is to pre$ent ournon- uniform security personnel or ci$ilian guar!s to be familiari(e! by the group an! keep their

i!entity in secret%

a.2. in!" of Shoplifte#"

Amateur- usually steals on impulse although they often ha$e the money to pay for the merchan!ise%This type of shoplifter $aries ith se", age, social, class, an! race% They often represent the ma5ority

of shoplifters%Professional- They represent a small percentage of those caught !ue to their skills% They often ha$e

ties ith syn!icates ho pro$i!e bail money an! legal assistance% The moti$e is to profit through

shoplifting an! they usually utili(e !e$ices or containers to conceal the merchan!ise%A!!ict- this type of shoplifter !oes the sai! illegal act !ue to his !epen!ence on prohibite!substances% #e may 6grab an! run7%

8runk or 9agrant- this shoplifter is usually un!er the influence of alcohol hile in the act ofshoplifting li:uor, foo!, clothing, an! other relate! merchan!ise for personal use or profit%

Easy-Access Shoplifter- these refer to persons ho ha$e easy access to merchan!ise an! are familiar

ith the store operations% They consist or employees, thir! party ren!ering ser$ices )Security

;uar!s, #ousekeeping personnel, an! etc%, inspectors an! e$en police an! fire personnel !uringemergencies%

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a%> ?u$enile Shoplifter

- A shoplifter age 1@ years ol! an! belo hom acte! ith !iscernment shall be automaticallyen!orse! to the guar!ian or parents for proper !isposition% &f security !epartment coul! not locate the

guar!ian or parents, the sai! minor shall be turne! o$er to the nearest police station0PP Chil!ren/selfare 8esk an! to be accompanie! by a Security 3fficer together ith apprehen!ing security

guar! in uniform for proper !isposition%

- E$ery time if there is apprehension in$ol$ing minor offen!ers, on !uty Police 3fficers of the =all

shall be calle! in hich this is one of the main !uty of the Police 3fficers for them to be informe! ofsuch inci!ents%

- Amicable settlement is hereby encourage! as payment for the !amage! merchan!ise an! penalty%#oe$er, if the parents or guar!ian coul! not affor! to pay for the amicable settlement, the sai!

minor shall be en!orse! to the guar!ian or parents for proper !isposition%

$. E%PLO&EES THEFT

Employees steal o$er million of pesos a eek from a retail business an! this is the biggest percentageof theft inci!ent% That/s hy the 8epartment of Commerce estimates that nearly 104 of the

bankruptcies that occur are cause! by employee theft%

The key element that is necessary to eliminate employee theft ithin the supermarket business is thestrong access control proce!ures especially at the main entrance an! e"it of the store inclu!ing

employee/s entrance an! e"it%

ualifie! theft is usually charge! for those employees ho ill be caught on the act of stealingmerchan!ise hile in the performance of !uty an! or !uring rest !ay%

b%1- A''e"" of E(ploee" !*#ing !a off

- Employees are not alloe! to access at the customer entrances !uring their sche!ule! !ay offD theymay be alloe! to enter at the selling area but they shoul! access to employees entrance an! e"it%

b%2 #iring of Promotional =erchan!iser an! Sales AssociatesThorough backgroun! check asi!e from .ocal an! ational Clearances submitte! by the aspiring

employees or applicants shall be con!ucte! before he 0 she ill be employe! in the Supermarket%

8ocuments shall un!ergo checking at the Security 8epartment for finali(ation before such!ocuments be forar!e! to the #uman Resource 8epartmentD

Aspiring applicants ith pre$ious criminal recor!s shall be automatically !islo!ge! from the listD

#ire! employees ill un!ergo briefing0orientation on the safety an! security proce!ures ) reportingof any ha(ar!s, monitoring of suspicious beha$iors, mo!us operan!i of shoplifters, ho to han!le

unatten!e! package or proper reporting in case an unatten!e! baggage is foun! in the selling areaD

=oti$ate honest employee to report risks or opportunities for theft before the !ishonest employee

notices them an! steals merchan!ise%

;i$ing of incenti$e an! or rear!s for those honest employees ho as able to monitor an! or

report unlaful acti$ities hile on !uty is one of the tool to stop an! or minimi(e employees theft%

b%4- &nstall Anti Shoplifting Electronic 8e$ice at Employees Entrance an! E"it%

All employees at the Supermarket are re:uire! to pass through the sai! electronic !e$ice before they

ill be friske! by the security personnel or company guar! un!er

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the e$ent one occurs, better enable those threatene! by fire to sur$i$e in an! e$acuate from affecte!

areas, or to re!uce the !amage cause! by a fire%

Fire safety measures inclu!e those that are planne! !uring theconstructionof a buil!ing orimplemente! in structures that are alrea!y stan!ing, an! those that are taught to occupants of the

buil!ing%Threats to fire safety are referre! to as fire hazards% A fire ha(ar! may inclu!e a situation that

increases the likelihoo! a fire may start or may impe!e escape in the e$ent a fire occurs% Fire safety is

often a component ofbuil!ing safety%

c%1%1- O+"t#*'tion to the Hall,a an! Fi#e E-it Doo#"

#allays of the selling area must alays be free from any obstructionsD it is one ay to

re!uce casualty or in5uries in case of fire inci!ent% Bureau of Fire 8epartment usually gi$es sanctions

for fire safety $iolations foun! in any commercial establishments most especially retail in!ustryD

Ro$ing Security personnel shall imme!iately report any obser$ations note! !uring their on

foot patrol at the selling areaD

c%2- Safet Haa#!"

These are the ha(ar!s that can be foun! ithin the buil!ing or store premises.To minimi(e an! or pre$ent slip an! fall acci!ents, is the !uty of the ro$ing security personnel to

report any obser$ations note! !uring their on foot patrol at the entire selling area .All obser$ations note! !uring on foot patrol shall me imme!iately acte! upon by the management to

pre$ent !amage to life an! properties%To be proacti$e is one ay of re!ucing any risk in the orking facility%

For the associates an! promotional merchan!isers an! all persons in the supermarket, ho much e

are illing to spen! to protect our employees an! keep them as customers is a function of their $alue

to us% &f there are other shopping centers to shop at or other businesses to ork for, an! our customersan! employees ill go there if they feel safer, the cost is apparent%

D. /0STO%ER /O%PLAINTS

!.1) P#o'e!*#e" in Dealing /*"to(e# /o(plaint"

!.1.1 If P#o+le( A#i"e"

&!entify your problem% as it ith pro!uct or as it a customer ser$ice issue From here, you shoul!then map out hat it is you ant to get out of making a customer complaint%

E$i!ence is also critical here% Take photos or $i!eos here necessary% This ill strengthen your caseshoul! your cre!ibility be calle! into :uestion%

!.1.2 Role of Se'*#it Pe#"onnel

- Security personnel ho encountere! any complaints by customer, he 0 she shoul! !irect this

concerns to the proper person or to the customer ser$ice office0center for proper !isposition%

- =ake initial reports + s an! # to be submitte! to the 8etachment Comman!er an! to be

forar!e! to the Security 8epartment of