thomas russell resume
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Thomas Russell7800 San Felipe Blvd. Apt# 604
Austin, Tx, 78729 512-579-7649
Work Experience
Financial Counselor Parallon Business Solutions (St. David’s NAMC), May 2014 to Present
Visit all self-pay patients in house.
Provide estimates to patients and/or physicians as requested
Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
Contact insurance companies for patient benefits and precertification requirements
Assist patients with payment arrangements and charity applications
Maintain insurance files regarding updates and changes
Maintain consistent communication within not only my department but also Case Management, Revenue Cycle Point Solutions, CIV and SSC regarding patient insurance updates
Address basic and difficult patient billing inquiries
Attend weekly meeting with Financial Counselor Team Lead, Patient Access Director, Patient Access Manager, Patient Access Supervisor, Case Management, and CFO to discuss in house patients over 50K
Lowe’s Home Improvement, April 2013 to February 2014
Head Cashier/CSA Electrical
Maintain a neat and clean sales floor while multitasking in assisting customers and daily projects. Provide back up assistance on the floor when needed.
Mobile in managing the front end activities and providing customer service. Maintaining visibility of the exit doors for security and loss prevention
Regularly following up with customer service , front lane registers , commercial sales registers, lawn and garden registers and providing direction and support to associates , helping to ensure great customer service at all times
Target Corporation, August 2009 to March 2013
Electronics/Hardlines/Market/ Brand Team Member
In market I was responsible for FIFO on any perishable item, stocking all of our P-Fresh department as well as our food order. Daily cleaning duties in the dairy and meat cooler. QMOS any expired product and dispose of accordingly.
Worked on the salesfloor to provide great guest service, while also maintaining a clean and neat environment to ensure our guests have a positive shopping experience. Primarily worked in the electronics department, knowledgeable in the merchandise sold, and the right accessories for each product ensured that during point of sale the guest leaves with all the necessary items for the particular item purchased.
Team Trainer – Trained new hardlines team members on the sales floor instilling best practices to ensure fast fun and friendly service is provided
Rent-A-Center/Cash Advantage , March 2008 to June 2009
Financial Services Manager
Reviewed, managed and collected on customer loan agreements, assess ways to help the store grow while also collecting on past due accounts
Conducted thorough call through on past due accounts communicating the importance of making on time payments while also making customer aware of potential sales in the store. Updated customer information during point of sale to make sure all resources was available to contact them regarding their account.
West Texas Nissan , April 2006 to March 2008
Detailer
Detailed new and used cars for showroom appearance, also performed oil changes and tire rotations when needed, and helped the parts department as a part runner
Education
Permian High School – Odessa, Tx
2001 to 2003
Graduated in 2003
Achievements/Awards
Named a top performer on various occasions at Target
Top Account Manager at Rent-A-Center
2014 Malcolm Baldridge Award Recipient at St. David’s
Skills
Microsoft Word/ Office/Outlook/Excel/Power Point proficient