thomas killman conflict resolution instrumentwweb.uta.edu/management/wilensky/mana 5338 tki...
TRANSCRIPT
Recent Conflict Situations Describe briefly a conflict situation
that you recently experienced for which the outcome was pleasing to you.
Describe another situation for which the outcome was NOT pleasing.
About Your TKI Scores There are no “best” scores. There is no “right” style. All five modes are useful in some situation. Each mode represents a set of useful social
skills when used correctly. The effectiveness of a given conflict-
handling mode depends upon the requirements of the specific situation and the skill with which the mode is used.
Conflict is….
Any situation in which your views/desires are not in agreement with another person’s and there is the perception that if his/her desires/views are met, then yours will not be.
Accommodating “It would be my pleasure”! Showing reasonableness Developing performance Creating Good Will Keeping “Peace” Retreating Low Importance High on Cooperativeness and Low on
Assertiveness
Accommodating Style
Overuse of Accommodating Ideas get little attention Restricted influence Loss of contribution Anarchy
Accommodating Style
Avoiding “I’ll think about it tomorrow”! Issues of low importance Reducing tensions Buying time Low power Allowing others Symptomatic problems Low Assertiveness and Low Cooperativeness
Avoiding Style
Collaborating “Two heads are better than one”! Integrating Solutions Learning Merging Perspectives Gaining Commitment Improving Relationships High Assertiveness and High
Cooperativeness
Collaborating Style
Competing “My way or the highway”! Quick Action Unpopular decisions Vital issues Protection High Assertiveness and Low
Cooperativeness
Competing Style
Compromising “Let’s make a deal”! Moderate importance Equal Power – Strong Commitment Temporary solutions Time constraints Backup Moderate Assertiveness and Moderate
Cooperativeness
Compromising Style
