ThistleThe Magazine of Jardine Matheson

vol.1

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Group Chairman Welcomes Chengdu Party Secretary> page 3

UK Prime Minister Lays Foundation Stone for Hongkong Land Project> page 7

Top Awards for Mandarin Oriental> page 21

Gammon Construction – Shaping the Built Environment

Building Successful RelationshipsThe Chinese New Year is traditionally a time for new initiatives and aspirations. 

For the Group, as we enter the year of the horse, this has been achieved through the 

acquisition of a 20% interest in the listed China motor trading group Zhongsheng. 

This is a significant new development for the Group which increases our exposure to 

the Mainland’s expanding markets in a sector we know well.

As a Group, we have a range of market leading businesses operating in diverse 

industry sectors, yet despite their differences, our customers are one of the 

important things we have in common. Having a clear understanding of what drives 

customer choice is key. Indeed, it is one of the key attributes we are looking for 

in the submissions for the 2014 Pride in Performance Awards, which are currently 

being judged.

One business which has built successful relationships with its customers is Gammon 

Construction, the subject of our feature on pages 14-19. Over a period of 55 years 

headquartered in Hong Kong, Gammon has become a ‘Contractor of Choice’ for many 

and an industry leader in technical innovation, sustainable construction and total 

solutions, with one of the strongest technical teams in the region.

Ben Keswick

CON

TEN

TSSpirit 26

MINDSET Fun Day Promotes Social Inclusion

Jardine Ambassadors Spread Christmas Joy

Cold Storage Sponsors Singapore International Triathlon

Group Companies Aid Philippines Typhoon Victims …

At the Centre 2

Group to Acquire 20% Stake in Zhongsheng

Lord Powell Joins Board of Fudan Business School

Jardine Foundation Admitted to Oxford’s Chancellor’s 

Court of Benefactors …4

Leadership 8

Significant Milestones for Hongkong Land

Mandarin Oriental Celebrates 50 Fantastic Years

Astra and Aviva Join Forces to Create Life Insurer

THACO Launches Latest Kia in Vietnam …

Feature 14

Gammon Construction – Shaping the Built Environment

People 32

Dairy Farm Forum Embraces Five-Point Plan

Group Gatherings Mark St Andrew’s Day

Group Corporate Communications Conference Addresses 

Social Media

Enterprise at Work … PT United Tractors

Performance 20

Yunnan Airport Services Achieves ISAGO Certification

Recognition for JEC Achievements in Singapore and the Philippines

Guardian Singapore in Limelight at Community Pharmacist Awards …

11

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28

AT THE CENTRE

Group Chairman Welcomes Chengdu Party Secretary

Group Chairman Welcomes Chengdu Party Secretary

Asia Pacific Regional Board Meeting Held in Guangzhou

Jardine Matheson Group Chairman 

Sir Henry Keswick, accompanied by 

Director Lord Sassoon and Jardine 

Matheson (China) Chairman David 

Hsu, hosted a welcome dinner for the 

Party Secretary of Chengdu, Huang 

Xinchu, and his delegation during their 

recent visit to London.

During the dinner, which was held at 

Mandarin Oriental Hyde Park, London 

and attended by representatives from 

several leading British companies, 

Sir Henry outlined the Group’s business 

operations in Chengdu, where it has 

had a presence since 2000 and is 

now one of the largest global foreign 

investors. Mr Huang responded by 

saying that Chengdu, which is ranked 

third of 15 sub provincial cities after 

Guangzhou and 

Shenzhen and 

is to be further 

developed into 

the core city of the 

West, would fully 

support Jardines’ 

future investments 

there. He said 

that these had 

already contributed 

to Chengdu’s 

development and 

set an example to 

other UK businesses.

To date, the Group’s investments in 

Chengdu include Hongkong Land 

joint venture WE City, three Zung 

Fu Mercedes-Benz 4S dealerships, 

four Mannings stores and Mandarin 

Oriental, Chengdu, which is due to 

open in 2017.

Photo opposite: Jardine Matheson Group Chairman Sir Henry Keswick exchanges gifts with the Party Secretary of Chengdu, Huang Xinchu, during the welcome dinner.

The Jardine Matheson Group’s annual 

Asia Pacific Regional Board (APRB) 

meeting was held in Guangzhou at 

the new Mandarin Oriental hotel in 

the Tianhe District of the city. The 

event brings together Board members, 

country heads and chief executives of 

the Group’s main listed companies.

Beginning with a cocktail reception 

for participants, Government officials 

and local business partners, the 

event focused on economic trends 

in China and Asia. Guest speakers 

included HSBC Group Chief Economist 

Stephen King who said that the 

emerging economies would continue 

to strengthen over the next 40 years 

while the developed world was facing 

challenges. In particular, the growing 

markets of China, India, and Brazil 

were likely to see significant increases 

in trade as economic borders were 

broken down, which would result in an 

increasingly large and affluent middle 

class emerging in these countries with 

purchasing power.

CLSA Consultant Paul McKenzie 

also addressed the APRB meeting 

on ‘China’s Online Shopping 

Juggernaut’, while another highlight 

for participants was breakfast at the 

Zhudao Guest House hosted by the 

Governor of Guangzhou, Zhu Xiaodan.

Front row centre: Jardine Matheson Group Chairman Sir Henry Keswick flanked by, right, Managing Director Ben Keswick and, left, Deputy Managing Director Adam Keswick and the other participants at the Asia Pacific Regional Board meeting.

Guests at the dinner hosted by Group Chairman Sir Henry Keswick for the Party Secretary of Chengdu, Huang Xinchu, and his delegation.

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Group to Acquire 20% Stake in Zhongsheng

Jardine Strategic Holdings is to 

invest US$731 million and acquire 

a 20% stake in Hong Kong-listed 

Zhongsheng Group Holdings Limited 

(Zhongsheng) through an equity stake 

and convertible bonds.

Zhongsheng is one of mainland China’s 

leading motor dealership groups 

operating more than 170 outlets in 

over 60 cities across 15 provinces and 

regions. The company carries over 15 

major marques, including Mercedes-

Benz, Audi, Lexus, Porsche, Jaguar and 

Land Rover in the luxury segment and 

Toyota, Nissan and Volkswagen in the 

mid-to-high-end segment.

“This long-term strategic investment 

provides us with a greater exposure 

to the Mainland market in a sector 

we understand well and in which we 

Lord Sassoon Meets Aung San Suu Kyi

Jardine Matheson Group Director Lord Sassoon 

met Burmese Nobel Peace Prize Laureate and 

politician Aung San Suu Kyi while she was visiting 

the United Kingdom.

Lord Sassoon joined other guests who included 

Andrew Patrick, British Ambassador to Myanmar, 

and Ed Llewellyn, Prime Minister David Cameron’s 

Chief of Staff, at a lunch hosted by Professor the 

Lord Darzi of Denham and held at Imperial College 

in London. Among the subjects discussed was the 

work Ms Suu Kyi is leading on the reinvigoration of 

Yangon General Hospital. Centre: Aung San Suu Kyi with guests at the lunch at Imperial College, London.

Zhongsheng, in which Jardine Strategic Holdings is to acquire a 20% stake, operates more than 170 outlets in over 60 cities in mainland China including this Mercedes-Benz 4S dealership in Shanghai.

Lord Powell Joins Board of Fudan Business School

Matheson & Co Director Lord Powell 

has been appointed Deputy Chairman 

of the new International Advisory 

Board of Fudan University’s Business 

School. The President of the Board 

is former Chinese Communist Party 

Politburo member and Vice-Premier, 

Li Lanqing and the Chairman, former 

Minister of Education, Chen Zhili. Lord 

Powell also chairs the Trustees of 

Oxford University’s Business School.

Lord Powell and Li Lanqing at the opening ceremony of the new International Advisory Board of Fudan University’s Business School.

“Fudan University’s business 

school is already in the top rank 

of China’s business schools,” said 

Lord Powell, “and I believe that with 

many distinguished business figures 

from Hong Kong and Southeast Asia 

represented on the International 

Advisory Board, the school will 

rapidly become a world-class 

institution on its magnificent new 

site in Shanghai.”

feel Zhongsheng has the potential 

for substantial growth,” said Jardine 

Matheson Group Deputy Managing 

Director Adam Keswick.

Group Managing Director Visits Myanmar

Jardine Matheson Group Managing 

Director Ben Keswick has visited Group 

businesses in Myanmar and met with 

Government officials and business 

leaders to explore opportunities for 

future growth. He was accompanied 

by Jardine Cycle & Carriage (JC&C) 

Executive Director Alex Newbigging 

and Jardine Matheson (Myanmar) 

Country Chairman Dr Wong Yit Fan.

Among the Group’s business 

interests in Myanmar are a new 

automotive joint venture established 

by JC&C in Yangon, which has 

secured the distribution rights 

for Mercedes-Benz, Fuso trucks, 

Evo buses and Mazda cars. Jardine 

Schindler has also been experiencing 

rapid growth in the country with the 

increase in construction activity.

“As Myanmar develops and 

opens up further, it will continue 

to offer good opportunities for 

Group businesses, which are 

well positioned to tap into this 

exciting emerging market,” said 

Ben Keswick.

Jardine Foundation Admitted to Oxford’s Chancellor’s Court of Benefactors

The Jardine Foundation, represented 

by Jardine Matheson Group Director 

Lord Sassoon, has been admitted 

to The University of Oxford’s most 

prestigious donor society, the 

Chancellor’s Court of Benefactors. 

Founded in 1990 and now with more 

than 200 members, the Chancellor’s 

Court of Benefactors seeks to honour 

and celebrate those friends and 

supporters who have significantly 

contributed with their philanthropy 

to the development and strength 

of Oxford.

The ceremony, which took place in 

the 17th century Sheldonian Theatre 

designed by Sir Christopher Wren, 

was conducted by the University’s 

Chancellor, Lord Patten. Lord Sassoon 

who read Philosophy, Politics and 

Economics at Christ Church, Oxford, 

was introduced as a new member to 

represent a ‘munificent’ organization.

The Jardine Foundation awards full 

scholarships to students from the 

communities in which the Jardine 

Matheson Group operates, principally 

East and Southeast Asia, to enable 

them to attend selected colleges at 

Oxford and Cambridge universities. 

It was established in 1982 on the 

Group’s 150th anniversary and 

seeks to promote the development 

of talented individuals with the 

potential to make a contribution 

to society.

Right: Lord Sassoon with Lord Patten following his admission to the Chancellor’s Court of Benefactors at The University of Oxford.

Midnight Gun Heralds the New Year

2014 was heralded in Hong Kong with 

the traditional Jardines’ Midnight Gun 

salute fired by Ms Pheba Li, partner of 

Jenkin Hui, non-executive Director of 

Jardine Matheson Holdings Limited.

Mr Hui joined the Board as a non-

executive Director in January 2003. He 

is also a director of Hongkong Land, 

Jardine Strategic, Central Development 

and a number of property and 

investment companies.

The traditional ceremony 

in Causeway Bay has 

been a popular local 

event since the Gun 

was fired on the first 

New Year’s Eve after 

the end of World War 

II. The event is often 

covered as a countdown 

to the New Year in 

Hong Kong by local and 

international media.

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Guangdong Government Delegation in London

Jardine Matheson Group Director Lord Sassoon, in his 

capacity as Chairman of the China-Britain Business 

Council, hosted a dinner in the United Kingdom for a 

visiting senior delegation from Guangdong Province led 

by its Governor, Zhu Xiaodan.

The delegation stayed at Mandarin Oriental Hyde Park, 

London where they were greeted on arrival by Mandarin 

Oriental Director Lord Powell, and later visited by Jardine 

Matheson Group Chairman Sir Henry Keswick. Both 

Sir Henry and Lord Powell are old acquaintances of 

Governor Zhu.

Governor Zhu congratulated Jardines on its large 

presence in Guangdong and expressed his hope that the 

Group would further expand its activities in the future.

Left: Lord Sassoon and Governor Zhu enjoy their main course on a bench in the garden of Gray’s Inn after a fire alarm interrupted the China-Britain Business Council banquet.

PIP Awards 2014 Seek Businesses with Winning Formula

The Pride in Performance (PIP) Awards 

Programme 2014 is seeking businesses 

with a winning formula, which have 

their customers at heart.

In his video introduction to the 2014 PIP  

Awards (www.jardinespipawards.com), 

Jardine Matheson Group Managing 

Director Ben Keswick said that the 

Group had a range of market 

leading businesses operating 

in diverse industry sectors, yet 

despite their differences, they had 

a number of important things in 

common. In particular, they had 

their customers at heart. So having 

a clear understanding of what drives 

customer choice was key.

‘Customer Engagement’ is one of the five categories of the PIP Awards Programme.

“Do you know what your customers 

really want? And what makes your 

business stand out from the crowd,” 

Mr Keswick asked. “If you do, then you 

probably have a winning formula that 

you can share with us.”

Mr Keswick said that the judges of the 

2014 PIP Awards would be looking 

for successful relationships with 

customers across each of the five 

categories of ‘Customer Engagement’, 

‘Inspiring Talent’, ‘Marketing 

Excellence’, ‘Innovative Ideas’, and 

‘Superior Growth’.

“In particular, we want to know how 

your knowledge and understanding 

of your customers has enabled you to 

achieve outstanding results,” added 

Mr Keswick.

Submissions for this year’s PIP Awards 

have already been received and the 

category winners will be announced on 

10th March 2014.

UK Prime Minister Lays Foundation Stone for Hongkong Land Project

The Prime Minister of the United 

Kingdom, David Cameron, has laid 

the foundation stone for WE City, an 

extensive mixed-use project being 

developed by Hongkong Land together 

with KWG Property Holding Limited in 

a prime area of Chengdu, earmarked 

as its new financial district.

Jardine Matheson Group Chairman 

Sir Henry Keswick, Deputy Managing 

Director Adam Keswick, and Hongkong 

Land Chief Executive Y K Pang, along 

with Executive Director and Chief 

Executive Officer of KWG, Kong Jian 

Tao, and executives from several 

professional consultants, joined the 

British Prime Minister to officiate at 

the ceremony.

Strategically located in the Pan Cheng 

Gang Area of Jinjiang District, ‘World 

Exchange City’, or ‘WE City’ as it is 

known, is Hongkong Land’s debut 

project in Chengdu and a significant 

investment for the group as part of its 

long-term strategy of expanding its 

footprint across Asia’s prime cities. 

It will include high-rise residential 

and serviced apartments, a lifestyle 

shopping mall, office space and a 

luxury hotel. The entire development 

will cover 1.3 million square metres 

with a total investment cost of almost 

RMB15 billion (US$2.47 billion). The 

project will be developed in phases 

with the first 1,400 apartments of 

Skyville, the residential element, 

scheduled for completion in 

2014/2015.

“We were honoured to have the Prime 

Minister of the United Kingdom at 

this milestone event,” said Y K Pang. 

“His presence underlines the growing 

strategic importance of Southwestern 

China, which is also a key focus for 

Hongkong Land with almost 70% of 

our investments in mainland China 

made in this region. Chengdu has 

emerged in the last decade as a 

powerhouse within China with a 

dynamic business and industrial 

sector and a reputation as one of the 

country’s most livable cities.”

Centre right: UK Prime Minister David Cameron and, left, Jardine Matheson Group Chairman Sir Henry Keswick unveil the foundation stone for WE City in Chengdu.

Centre right: UK Prime Minister David Cameron and, left, Jardine Matheson Group Chairman Sir Henry Keswick look at a model of WE City development in Chengdu. They are accompanied by, from left, Hongkong Land Chief Executive Y K Pang; Jardine Matheson Group Deputy Managing Director Adam Keswick; Hongkong Land Executive Director, Residential Property, Robert Wong; and KWG Property Executive Director and Chief Executive Officer Kong Jian Tao.

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LEADERSHIP

Significant Milestones for Hongkong Land

Mandarin Oriental Celebrates 50 Fantastic Years

Mandarin Oriental Hotel Group 

(MOHG) celebrated the 50th 

anniversary of its flagship Hong Kong 

property with a glamorous gala party 

attended by over 800 celebrities, 

dignitaries and society guests from 

Hong Kong and around the world.

The evening began with a star-studded 

red carpet arrival followed by an 

extraordinary outdoor spectacle 

featuring a three-dimensional 

projection over the façade of Mandarin 

Oriental, Hong Kong, which traced the 

hotel’s history and beginnings in 1963 

and the subsequent development of 

MOHG into the global luxury brand 

that it is today. Guests were later 

treated to live performances by two 

of MOHG’s celebrity fans, Hong Kong 

actress, singer and songwriter Karen 

Mok and legendary musician Bryan 

Ferry, and a ‘Dance of Golden Fans’, 

choreographed by Willy Tsao and 

performed by the City Contemporary 

Dance Company. In addition, President 

of Christie’s Asia Francois Curiel 

auctioned off three prizes, which raised 

HK$160,000 for MINDSET as well as 

funds for local charities The Hong Kong 

Red Cross and Hong Kong Cancer Fund.

As part of the celebrations, Sir Peter 

Blake, a leading figure in the art world, 

and best known for the iconic album 

cover he produced for The Beatles’ 

Sergeant Pepper’s Lonely Hearts Club

Band, was commissioned to create a 

collage to commemorate ‘50 Fantastic 

Years’ of hospitality.

Significant Milestones for Hongkong Land

Hongkong Land has celebrated three 

significant milestones in terms of its 

business expansion in Southeast Asia.

In Vietnam, Hongkong Land marked 

the 20th anniversary of its entry into 

the property industry there with an 

event attended by leading members 

of the business community, senior 

government officials and diplomats. 

Hongkong Land recognized the 

development potential of Vietnam in 

the early 1990s and its joint venture 

involvement in Central Building, a 

premium office and retail development 

in the heart of Hanoi, was one of the 

earliest foreign investments in 

the Vietnamese office market.

In Cambodia, Hongkong Land 

held the ground breaking 

ceremony for LANDMARK Phnom 

Penh, a 16-storey office tower 

with a four-level luxury retail 

podium located in the heart of 

the city’s emerging financial 

district. The development’s 

Grade A office space is expected 

to attract leading multinational 

and domestic companies, while 

the premium shopping element will 

also allow global brands and leading 

restaurateurs to gain a foothold 

in Cambodia.

Another ground breaking ceremony, 

this time in Indonesia, marked the 

start of construction on World Trade 

Centre 3 by PT Jakarta Land, a 50% 

joint venture held by Hongkong 

Land. At the same time, Jakarta 

Land’s Metropolitan Complex has 

been renamed World Trade Centre to 

capitalize on the strong branding of 

the two largest existing buildings, 

World Trade Centre 1 & 2.

Photo opposite: Centre right: Jardine Matheson Group Managing Director Ben Keswick greets Senior Minister, Ministry of Land Management, Urban Planning and Construction, His Excellency Im Chhun Lim at the ground breaking ceremony for Hongkong Land project LANDMARK, an office and retail development in the heart of Phnom Penh.

Third right: Mandarin Oriental Hotel Group Chief Executive Edouard Ettedgui and, first right, Mandarin Oriental, Hong Kong General Manager Jonas A Schuermann pose with some of the group’s celebrity fans who attended the 50th anniversary event.

Hongkong Land celebrated the 20th anniversary of its entry into the Vietnam property market with a cake-cutting ceremony officiated at by, right, Chief Executive Y K Pang and Hanoi Federation of Labour Chairman Tran Van Thuc, watched by Jardine Matheson (Vietnam) Country Chairman Alain Cany.

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Jardine Restaurant Group Acquires Another KFC Franchise

First left: KFC Hong Kong and Macau Chief Executive Officer Alan Chan gives an overview of KFC Hong Kong’s frontline operations to, third left, Jardine Pacific Managing Director Ben Birks.

Jardine Restaurant Group (JRG) has acquired the KFC 

franchise for Hong Kong and Macau.

This new addition to JRG comes with both a committed and 

capable leadership team, as well as a clear ambition to 

build on an established platform of 60 branches in Hong 

Kong and Macau.

“We are eager to grow the presence of this much loved 

brand,” said KFC Hong Kong and Macau Chief Executive 

Officer Alan Chan. “To do this, we have a simple yet central 

focus on making it easier than ever for more people to enjoy 

KFC’s great tasting meals.”

Astra Daihatsu Inaugurates Four New Outlets

Astra’s Daihatsu Sales Operation (AI-DSO), the sole distributor of 

Daihatsu vehicles in Indonesia, has further enhanced its service to 

customers with the simultaneous opening of four Vehicle-Service-Spare 

Part (VSP) outlets. This brings the total number of Al-DSO outlets to 206, 

comprising 123 in the VSP category and 83 in new vehicle sales only.

The VSP outlets offer a one-stop all-round service, from new vehicle and 

accessories purchase to vehicle service and spare parts. The four new 

facilities also provide a ‘Super Quick Service’ in less than 59 minutes, 

while a body repair service is available at three of them. All four outlets 

are equipped with facilities that include an Internet hotspot, kids corner, 

and lounge area with touch screen information on Daihatsu.Astra Daihatsu Pluit is one of four new Vehicle-Service-Spare Part outlets.

Third right: Jardine Matheson Group Deputy Managing Director Adam Keswick joins other guests in the traditional log-sawing ceremony at the opening of the IKEA Taichung store.

Grand Opening of IKEA Taichung Store

IKEA Taiwan has opened its fifth and 

largest store in Taichung, an event 

which attracted more than 10,000 

customers within the first hour and 

generated over 281 news reports via a 

wide range of different media.

IKEA Taichung boasts many firsts. It 

has the largest number of showrooms 

of IKEA stores in Taiwan, it contains 

the biggest market hall area and 

it has the biggest IKEA restaurant 

in Taiwan, offering traditional 

Swedish food. It is also the most 

environmentally friendly IKEA store 

in Taiwan with planted exterior walls, 

solar panels, rainwater 

retention, and LED facilities.

The opening ceremony 

for the new store, which 

was attended by Jardine 

Matheson Group Deputy 

Managing Director Adam 

Keswick, began with a 

performance from the local 

Taichung Cho-Tian Folk 

Drums and Arts Troupe and 

continued with IKEA’s log-

sawing ceremony – a Swedish 

opening tradition for IKEA 

stores around the world.

Jin Hai 6, one of the two dredgers being handled by Jardine Shipping Services in the reclamation of a manmade island near the east side of Hong Kong International Airport.

Dredgers Contract for Jardine Shipping Services

Jardine Shipping Services (JSS) has been 

awarded a contract from CCCC Guangzhou 

Dredging Co Ltd, a wholly-owned 

subsidiary of China Communications 

Construction Company, for the handling 

of two dredgers to be used in the 

reclamation of a manmade island near 

the east side of Hong Kong International 

Airport. The dredgers will carry sand from 

mainland China to discharge in Hong Kong 

for formation of the island, which will be 

one of the connecting points for the Hong 

Kong-Zhuhai-Macau Bridge.

The two dredgers will need to transport 

more than 10 million metric tonnes of 

sand within 16 months. Launched last 

year, they feature the latest dredging 

technology and are each worth 

RMB1 billion (US$164 million).

Meanwhile, JSS Indonesia has been 

presented with a special souvenir from 

its strategic partner, Trans Asia Lines 

(TAL), to mark TAL’s 20th year in the 

shipping business. The gift, an engraved 

3D laser crystal paperweight, is a token 

of appreciation for JSS Indonesia’s 

dedicated services to TAL through the 

eight years of their partnership, during 

which TAL has developed into a globally 

recognized shipping company with 

diversified business interests.

Astra and Aviva Join Forces to Create Life Insurer

Astra and Aviva plc (Aviva), the 

United Kingdom’s largest insurer, 

have signed an agreement to form a 

50-50 joint venture, Astra Aviva Life, 

to sell and distribute life insurance 

products in Indonesia.

Subject to regulatory approvals, 

Astra Aviva Life will enter into 

distribution arrangements with a 

number of Astra group companies 

including PermataBank. The joint 

venture will also offer life insurance 

to the wider consumer market 

through a variety of digital, agency 

and partner channels.

THACO Launches Latest Kia in Vietnam

The new Kia K3 with its European style and design will be the key model of THACO Kia in Vietnam over the next three years.

Truong Hai Auto Corporation (THACO), 

in which Jardine Cycle & Carriage 

holds a 32% interest, has launched 

the new Kia K3 at an event held in 

the Vietnam National Convention 

Center in Hanoi and attended by 380 

THACO Kia dealers and patrons, as 

well as 120 Vietnam media agencies.

The Kia K3 will be the key model of 

THACO Kia over the next three years 

following on from the success of the 

Kia Cerato and its successor, the 

Forte, which was launched in 2011 

and is the leading sedan in Vietnam 

with more than 12,000 of the cars on 

the roads there.

“With its outstanding design, safety 

features, advanced facilities and new 

technologies, this latest model, the 

Kia K3, will affirm THACO Kia’s key 

position in the Vietnam automobile 

market,” said THACO PC President 

and Director of Passenger Car 

Division, Bui Kim Kha.

Indonesia, which has the fourth 

largest population in the world, 

is one of the fastest growing life 

insurance markets globally, with low 

levels of insurance penetration and a 

rapidly expanding middle class.

“Astra Aviva Life has the potential 

to become a leader in Indonesia,” 

said Astra President Director Prijono 

Sugiarto. “Leveraging Aviva’s 

insurance expertise, Astra Aviva Life 

aims to create significant long-term 

value for its customers, employees 

and stakeholders.”

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Jardine Schindler Expands in Myanmar

Jardine Schindler has opened a new 

office in Yangon as part of its strategy 

to consolidate its presence in fast 

growing markets.

As a pioneer in the elevator and 

escalator industry in Myanmar and 

the only market player to operate 

directly without the use of agents 

and distributors, Myanmar Jardine 

Schindler already provides services 

to a number of key customers. This 

has involved the design, supply, 

installation, modernization and 

maintenance of elevators and 

escalators in many iconic buildings 

including the Novotel Hotel, Chatrium 

Hotel, Park Royal, Mingalar Mandalay, 

and most recently, the Hilton Hotel.

The new office will act as a hub 

for Myanmar Jardine Schindler’s 

expansion and complemented by 

existing branches in Naypyidaw 

and Mandalay, will help it to 

meet the demands of the recent 

national construction boom and 

further enhance service levels by 

offering a range of state-of-the-art 

mobility solutions.

“This major step reflects our long-term 

commitment to Myanmar and our 

customers as we continue to invest 

in our people and services,” said 

Myanmar Jardine Schindler General 

Manager Willis Phua.

The Jardine Schindler Group management team together with Jardine Matheson (Myanmar) Country Chairman Dr Wong Yit Fan celebrate the opening of Myanmar Jardine Schindler’s new head office on Parami Road in Yangon.

JLT Extends Worldwide Presence

already renowned platform and to 

benefit from considerably enhanced 

scale and capability.

In another move in Europe, JLT has 

acquired Independent Risk Solutions 

(IRS), a marine specialty broker based 

in the Netherlands, which will be 

rebranded to form part of JLT Specialty.

IRS provides insurance broking 

services to a number of Marine and 

Energy industries. With a track record 

in the placement of a wide range 

of high profile projects and annual 

programmes, IRS will add to JLT’s 

existing strong presence in the Marine 

and Energy sectors and in particular 

will broaden JLT’s specialty offering in 

the Dutch market.

Meanwhile, JLT has strengthened 

and diversified its presence in 

Taiwan through the acquisition of 

ForVision Risk Services Limited, a 

leading broker providing insurance, 

reinsurance, and risk management 

services for companies with local 

and international operations. The 

business is being combined with JLT’s 

existing operations in Taiwan.

“This merger represents another 

step in JLT’s strategy of building 

out its specialty capabilities and 

expanding its international reach 

and relevance,” said JLT Asia Chief 

Executive Officer Duncan Howorth.

Jardine Lloyd Thompson (JLT) has 

further extended its worldwide 

presence through several new 

acquisitions and mergers.

In London, JLT Re and the reinsurance 

business of Towers Watson have 

merged, creating a new force in the 

international reinsurance market with 

combined revenues of £166 million 

(US$266 million) and 700 people in 

30 locations in 16 countries.

Towers Watson is one of the most 

respected names in reinsurance with 

a significant presence in the North 

American and London markets. The 

combined business, currently branded 

as JLT Towers Re, provides an excellent 

opportunity for JLT to expand its 

Mercedes-Benz Autohaus First for Cycle & Carriage Bintang

One of the 7-Eleven Hong Kong ‘Let’s eat, everybody!’ posters used in its new branding campaign.

7-Eleven Hong Kong Branding Campaign Boosts Fresh Food Focus

To emphasize to customers that 

7-Eleven Hong Kong should be their 

preferred ‘ready-to-eat’ destination, a 

new branding campaign was launched 

spotlighting the latest Japanese and 

Korean food offerings available at 

7-Eleven stores.

A series of advertisements used the 

tagline, ‘Let’s eat, everybody!’ with 

television spots featuring three young 

and energetic characters taking 

food photographs and enjoying 

quality Japanese and Korean food at 

7-Eleven’s high-top tables.

To sustain the momentum and 

awareness created by both the 

television and print advertisements, 

7-Eleven Hong Kong also ran a photo 

contest on social media to engage its 

Facebook fans as well as strengthen 

the association of quality food with 

7-Eleven. It called for ‘yummy eating’ 

photographs which echoed the theme 

of the campaign, and attracted some 

1,000 entries. In addition, 7-Eleven 

engaged influential food bloggers 

and journalists with the Japanese and 

Korean food offerings, generating 

positive and appreciative comments, 

press coverage and food reviews.

Cycle & Carriage Bintang (CCB) has 

launched its first Mercedes-Benz 

Presentation II (MPS II) with Service, 

Sales and Spare Parts (3S) Autohaus 

in Malaysia in line with its strategic 

expansion plan.

This is the tenth Autohaus to be 

rolled out by CCB in key locations in 

Malaysia, but the first to be built to 

the MPS II concept, which features a 

new design and layout. The Autohaus, 

which is located in the Glenmarie 

area of Selangor, Malaysia, is also 

the first in Malaysia to boast a 

Mercedes-Benz Tri-Star on the roof 

of the building.

The CCB Glenmarie Autohaus 

showcases the Mercedes-Benz 

Merchandise Corner and a Lifestyle 

Concept Store that retails devices 

such as headphones and speakers. 

The facility can display up to 

eight vehicles in the 

showroom and has 

15 work bays in its 

workshop. For added 

customer convenience, 

the new Autohaus also 

offers an exclusive 

mezzanine bistro for 

customers who wish to 

spend their day on the 

premises while they 

wait for their cars to 

be serviced.Customers are well looked after at the new Mercedes-Benz Autohaus in Selangor.

New Business for Jardine Aviation Services

Jardine Aviation Services (JAS) 

has been appointed to provide 

passenger-handling services 

for Vietnam Airlines’ 

passenger flights at Hong 

Kong International Airport. 

The airline operates 17 

passenger flights weekly 

between Hong Kong and the 

Vietnamese cities of Hanoi 

and Ho Chi Minh.

In addition, JAS successfully 

handled the inaugural British 

Airways London – Hong Kong 

flight for its superjumbo A380. 

British Airways is the first 

airline to operate a non-stop 

service between Hong Kong 

and Europe using A380 aircraft. 

The superjumbo was greeted with a 

water salute on arrival at Hong Kong 

International Airport.

Jardine Aviation Services provides ground-handling services for the British Airways superjumbo A380.

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Gammon Construction – Shaping the Built Environment

FEATURE

Gammon Construction – Shaping the Built Environment

Five years after celebrating its 

50th anniversary in 2008, Gammon 

Construction continues to play a 

significant role in shaping the dramatic 

skyline of Hong Kong and the built 

environment in many other areas of 

Southeast Asia.

First arriving in 1955 to extend the 

runway at Kai Tak Airport, Gammon 

Construction has been headquartered 

in Hong Kong since 1958. The Jardine 

Matheson Group first invested in the 

company in 1969 and today Gammon 

Construction is jointly owned with 

international engineering, construction 

and services group Balfour Beatty.

From that initial contract in 1955, 

Gammon has grown and developed 

to its position today where it delivers 

a wide range of civil, building, 

foundation, and electrical and 

mechanical projects, including design 

and build works, in Hong Kong and 

Southeast Asia. The group has an 

annual turnover of US$1.5 billion and 

employs over 8,000 staff.

With consistent emphasis on its 

core values of ‘Safety, Integrity and 

Excellence’, Gammon is a ‘Contractor 

of Choice’ for many and an industry 

leader in technical innovation, 

sustainable construction and total 

solutions, with one of the strongest 

technical teams in the region including 

the cutting-edge engineering 

design team at subsidiary Lambeth 

Associates. Many of its projects 

are complex, multi-disciplinary and 

innovative construction contracts, 

which often push the boundaries 

of engineering excellence and have 

brought many ‘firsts’ to Asia.

In 2012, the group launched the 

Gammon Sustainability Roadmap 

2020, which will give clear focus 

to its integral themes of safety, 

waste management, responsible 

procurement, energy reduction 

and leadership in sustainable 

construction techniques.

“With energy and climate change 

debates increasingly influencing 

leadership thinking, we in the 

engineering and construction industry 

have huge responsibilities to play 

in the legacy we leave for future 

generations,” explained Gammon 

Construction Chief Executive Thomas 

Ho. “The Roadmap will reflect 

these challenges while also being 

underpinned by a sixth theme: caring 

passionately for our workforce and 

our employees, Gammon’s most 

valuable asset.”

While the last five years have been 

turbulent due to the effects of the 

global economic downturn, Hong 

Kong and the region have been more 

resilient than many other parts of 

the world.

“There has been an influx of exciting 

infrastructure projects in Hong Kong,” 

said Mr Ho. “The challenges of new 

commercial districts, affordable 

housing, infrastructure connectivity 

with mainland China, land supply and 

waste management are providing great 

and varied opportunities. At the same 

time, there are new opportunities 

in other areas of the region where 

we have an established presence 

such as Macau and Singapore, 

as well as in rapidly developing 

markets like Vietnam and in other 

emerging economies.”

The MTR Express Rail Link in West Kowloon, Hong Kong is a significant project for Gammon.

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Building for Tomorrow

Hong Kong’s skyline and infrastructure 

owe much to Gammon’s 55-year 

presence in the Special Administrative 

Region (SAR) as its pre-eminent 

contractor. From construction of many 

of what were the ‘tallest’ buildings in 

their day including in 1972, Connaught 

Centre, now Jardine House, Gammon 

has been involved in a myriad of 

prestigious projects. These range 

from new towns, to the MTR system, 

various Airport Core Programme and 

infrastructure projects, as well as 

significant structures such as the 

complex of offices for the Hong Kong 

Government and Legislative Council, 

known collectively as The Tamar 

Development Project and already 

another iconic Hong Kong landmark. 

Most recently, Gammon was awarded 

its largest ever solo contract worth 

HK$8.66 billion (US$1.12 billion) from 

the HKSAR Highways Department for 

the design and build of the Southern 

Connection Viaduct Section of the Tuen 

Mun-Chek Lap Kok Link in Hong Kong.

Delivering Key Services

To provide full construction solutions 

to its clients, Gammon has established 

some functions and services in 

mainland China with a more cost 

efficient operation.

Pristine Steel

The group’s expertise in steel 

fabrication dates back to the 1980s 

followed by the setting-up of a steel 

fabrication department in 2001 and 

two fabrication plants, the Gammon 

Technology Park at Tseung Kwan 

O in Hong Kong and Pristine Metal 

Workshop in Dongguan in mainland 

China. These multi-million dollar 

facilities, supported by state-of-the-

art technology and equipment, enable 

Gammon to take a project from design 

through fabrication to build with 

unbeatable attention to quality. In 

the past five years, the Pristine plant, 

which covers over 50,000 square 

metres with a main workshop the size 

of three football fields, has completed 

340 steel projects worth more than 

HK$1.2 billion (US$155 million).

Setting the Standards for Concrete

At Gammon concrete is regarded as 

a science and the group is regarded 

as an industry leader in concrete 

technology. Managed by a Concrete 

Technology Department within 

Gammon’s Construction Services 

Division, technical experts test new 

materials and mixes to find specific 

While Gammon’s footprints can now 

be found in many countries in Asia, 

the company’s focus is still very much 

on Hong Kong and in ensuring that it 

delivers its order book on time and 

on budget.

“One of the most satisfying things 

about a business like Gammon in  

Gammon’s steelwork supports some of the most challenging and inspiring projects in Hong Kong.

Hong Kong is that you are surrounded 

by its wonderful achievements,” said 

Jardine Matheson Group Managing 

Director Ben Keswick. “You really feel, 

sitting in Jardine House that Gammon 

was part of Hong Kong’s past, and 

looking out on the vast MTR Express Rail 

Link site currently under construction, it 

will very much be part of its future too.”

Gammon joint venture project, the Hong Kong Government headquarters at Tamar, won an award for its environmental construction practices.

solutions to unique problems. In 2003, 

Gammon established its own batching 

plant in Hong Kong where it employs 

more than 100 workers to service more 

than 30 in-house and external sites. 

Two giant mixers can produce up to 

240 cubic metres of concrete every 

hour, enough to fill 34 concrete mixer 

trucks to capacity.

Providing Strong Support

Originally established in 2002 to 

provide back-office support for 

Gammon Hong Kong, Gammon 

Shenzhen now provides frontline 

planning, and engineering and 

quantity surveying solutions for 

all its operations across China and 

Southeast Asia.

The 225 engineers, technical, 

professional and support staff located 

in Shenzhen work closely with both 

customers and sub-contracting 

partners at every stage of a project. 

With Electrical & Mechanical 

(E&M), for example, one of the 

fastest-growing business units in the 

group, the Shenzhen E&M Department 

New Horizons

While Gammon’s headquarters 

has been in Hong Kong for the last 

55 years, it has since its earliest 

days also extended its reach across 

the region and contributed to the 

development of Singapore, Macau 

and mainland China, as well as spent 

periods in Thailand, the Philippines, 

Taiwan and Malaysia. Today, Gammon 

continues to pursue new opportunities 

in the cities and countries where it has 

a presence, as well as in the region’s 

emerging economies.

In Singapore, Gammon is working 

on several new projects including 

the construction of three intra-island 

cableway stations on Sentosa, the 

design and construction of the 

Mayflower Station for Thomson Line 

and the track system replacement on 

the North-South Line railway project. 

It pursued its first Public Private 

Partnership (PPP) project in Asia in 

2008 when it won the contract to 

build the new Institute of Technical 

Education College West. With a 

contract period of 27 years and a 

capital value of approximately US$190 

million, this was an important step 

in Gammon’s strategy of creating 

sustainable PPP businesses in 

the region.

In Vietnam, where Gammon has had 

a presence since 1993, the group 

recently formed a strategic partnership 

with COFICO, a leading Vietnamese 

contractor with an extensive track 

record of delivering high quality 

projects across the country.

“COFICO and Gammon share common 

beliefs and aspirations,” said COFICO 

Chairman and Chief Executive Officer 

Le Dang Xu. “Gammon brings their 

experience on an international level, 

while COFICO complements this with 

local experience as a contractor on the 

ground in Vietnam.”

Gammon produces high performance ready-mixed concrete including a ‘green’ concrete, which minimizes its carbon footprint and increases durability. 

The Institute of Technical Education College West campus in Singapore was Gammon Capital’s first Public Private Partnership project and won multiple awards for its unique design. 

is expanding to provide core 

engineering, drawing and technical 

support, which will cover all future 

Gammon E&M business in Hong Kong 

and beyond.

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Furthermore, a BIM 

collaboration and change 

management platform – 

i720° – has recently been 

developed to integrate 

various systems of a 

construction project, 

which allows users to 

make full use of project 

information and thereby 

realize the full potential of BIM.

Gammon is also one of the first 

construction companies in Hong Kong 

to adopt 3D printing and scanning 

in construction. This enables the 

creation of 3D models of complicated 

building structures and reduces the 

need for reworks, minimizes risk and 

improves the efficiency of information 

communication.

Challenging its staff to think differently 

to encourage innovation has been a 

part of Gammon’s culture throughout 

Innovation has always been an integral 

element of Gammon Construction’s 

growth and success. With its unrivalled 

technical expertise, Gammon has 

over the years developed innovative 

solutions to complex challenges, while 

often setting new industry benchmarks 

at the same time.

“Innovation is our life-blood. It 

is what sets us apart from our 

competition, enables us to maintain 

our competitiveness in the market, 

and explains why we are able to 

consistently deliver quality solutions to 

our clients,” said Thomas Ho.

One example is Gammon’s application 

of Building Information Modelling 

(BIM) technology, which can simulate 

the construction process digitally. First 

used on One Island East in 2006, BIM is 

now applied on most Gammon projects 

including The Forum in Exchange Square, 

OPUS HONG KONG and, currently, 

the complex MTR Express Rail Link 

project. BIM uses three-dimensional 

(3D), real-time, dynamic building 

modelling software to produce a range 

of benefits. These include increased 

productivity in building design and 

construction, the avoidance of design 

conflicts, the enhancement of safety 

standards, and better works planning.

Gammon has one of the largest Virtual Design & Construction teams in Hong Kong and Shenzhen and now applies Building Information Modelling technology on most projects such as the Midfield Concourse for Hong Kong International Airport. 

Gammon was the first construction 

company in Hong Kong to publish an 

annual sustainability report, which it 

has done since 2003. In the decade 

since, Gammon has refined and 

expanded the framework culminating 

in the launch of the Gammon 

Sustainability Roadmap 2020 in 2012. 

This sets out the path for Gammon to 

‘continue to be an industry leader and 

an agent for sustainable construction’ 

and incorporates six themes: Zero 

Innovating for Success

Harm; Use Wisely, 

Waste Less; Safe and 

Responsible Procurement; 

Reducing Energy, Offering 

Alternatives; An Energetic 

and Caring Workforce; and 

Leadership of Sustainable 

Construction.

In 2002, Gammon initiated a 

‘workplace without accident or 

incident’ campaign followed in 2009 

its history. An annual ‘Innovation 

Competition’ encourages technical and 

business process improvements. The 

Balfour Beatty ‘Chairman’s Graduate 

Prize for Innovation’ recognizes 

and rewards the contribution that 

graduates make to innovation across 

the group, while the ‘Innovator of the 

Month’ competition established in 

2011 aims to promote innovation from 

the frontline. Entrants are encouraged 

to take pictures with their mobile 

phones and submit them, so that even 

the smallest innovations can foster a 

culture of change.

Gammon is an industry leader and innovator in sustainable construction as showcased with the first Zero Carbon Building (ZCB) in Hong Kong, which received recognition for its excellent building environmental performance.

Moving Towards Sustainable Construction

training sessions annually, over 

90% of them designed, developed 

and delivered by experienced 

Gammon staff.

A Talent Development Programme 

identifies and develops the next 

generation of leaders and includes 

courses designed to sharpen their 

technical know-how, 

leadership skills, and 

strategic thinking capabilities. 

To equip young graduates 

with the professional skills 

they require to succeed as 

engineers, Gammon offers a 

three-year graduate training 

scheme. For technician/

craft apprentices, Gammon 

operates a programme which 

provides comprehensive 

training in a range of 

The Way Forward

From those small beginnings 55 

years ago, Gammon’s contribution 

to Hong Kong’s built environment 

is evident at every turn. Along 

the way, the company has also 

delivered high quality projects 

in mainland China and 

Southeast Asia, and is playing 

a role in the development of 

the newer emerging markets, 

such as Vietnam.

Increasingly supported by 

the back-up services of its 

operation in Shenzhen, 

Gammon’s goal continues 

to be to deliver high quality 

innovative solutions and 

services to its customers. This 

means not only the quality of 

its built products and service 

outcomes, but also the way 

in which they are delivered – 

reliably, safely and responsibly.

the pace of information technology, 

reducing waste and driving 

efficiencies are ongoing, Thomas Ho 

is confident about the future.

“Gammon’s way forward remains 

the continual development of 

our already substantial in-house 

engineering design capability, 

the ability to identify and manage 

operational and financial risk, and 

the development of management 

teams that comprise professional 

business men and women from 

all disciplines in the engineering 

spectrum,” he said. “Gammon 

has always prided itself on 

the imagination, skill and high 

standards that it applies to all of its 

projects and we will continue to be 

an industry leader with the ability to 

overcome complex challenges and 

set new benchmarks.”

To support its ‘Zero Harm’ initiative, Gammon practices company-wide stand-downs where all work is halted to spend an hour considering and discussing safety issues.

Gammon’s significant involvement in the West Island Line includes the construction of several deep tunnels.

by the launch of its ‘Zero Harm’ 

objectives. These form one of the 

pillars of the 2020 Roadmap with the 

target that Zero Harm is embedded 

fully into all of the group’s work and 

supply chain.

Gammon has always appreciated the 

importance of people development 

and training and under the Roadmap 

theme of ‘An Energetic and Caring 

Workforce’ continues to exceed 

industry norms with a combination of 

formal corporate education, on-the-job 

training and mentoring.

The Gammon Academy, which 

was established in 2003, aims to 

develop distinctive capabilities in 

professionals, while maintaining the 

company’s competitive advantages. 

It runs more than 150 diversified 

disciplines. In order to attract and 

prepare prospective engineers, 

quantity surveyors and Health 

and Safety officers for a career at 

Gammon, the group also runs a one-

year development programme for 

undergraduates of tertiary institutions 

in Hong Kong, Singapore and 

mainland China.

While wider industry issues such as 

workplace safety, maintaining the 

necessary front-line skills, accelerating 

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Top Awards for Mandarin Oriental

PERFORMANCE

Top Awards for Mandarin Oriental

Mandarin Oriental Hotel Group 

(MOHG) has carried off several top 

prizes at the SpaChina Awards while 

Mandarin Oriental, Bangkok has 

been voted the ‘2013 Best Hotel 

in the World’ by readers of The

Times UK. MOHG also received the 

2013 International Award at the 

prestigious Hong Kong Business 

Awards, which were established in 

1990 by DHL and the South China 

Morning Post to recognize excellent 

standards of corporate management 

and governance.

At the SpaChina Awards, which 

are in their fourth year, Mandarin 

Oriental, Hong Kong won the ‘Grand 

Jury Award’ and Mandarin Oriental, 

Sanya, the ‘Best Destination Spa 

of the Year’. In addition, MOHG’s 

newest property, Mandarin Oriental, 

Guangzhou won ‘Best Spa Design 

of the Year’ while The Landmark 

Mandarin Oriental, Hong Kong 

received the award for ‘Best 

Treatment of the Year’ for its Bastien 

Gonzalez pedicure.

“We are delighted 

to have been 

honoured again 

in the SpaChina 

Awards and are 

pleased that the 

hard work and 

consistency of our 

spa teams are being 

recognized on the 

Mainland,” said 

MOHG Director of 

Spa Andrew Gibson 

who was awarded 

the accolade of ‘Spa 

Innovator of the Year’.

Meanwhile, Mandarin Oriental, 

Bangkok clinched the ‘2013 Best 

Hotel in the World’ award voted 

for by readers of The Times for its 

‘first-class service, elegant suites and 

sumptuous food’.

“This accolade serves to motivate and 

encourage our entire team to continue 

to strive for the service excellence 

for which we are renowned,” said 

Triple Win for Hongkong Land Singapore Joint Venture

Hongkong Land joint venture Marina Bay Financial 

Centre and Marina Bay Suites clinched three top 

honours at the annual South East Asia (SEA) Property 

Awards 2013.

Marina Bay Suites was awarded ‘Best Condominium 

Development’ in both Singapore and SEA, while 

Marina Bay Financial Centre was named ‘Best 

Commercial Development’ in SEA.

The awards celebrate the best in the region’s property 

sector, recognizing outstanding achievements 

in construction, architecture, interior design and 

property management services. Nominations are 

obtained from the public and industry and are then 

judged by a panel of professionals.

From left: Director of Marketing Communications Lester Lim, Director of Marketing, Residential Thomas Tan, and Senior Projects Manager Keith Ooi, all of Raffles Quay Asset Management, the manager for Marina Bay Financial Centre, with the awards.

Mandarin Oriental, Bangkok’s award-winning facilities include a butler service.

Mandarin Oriental, Bangkok General 

Manager Amanda Hyndman.

In its 50th anniversary year, MOHG 

was chosen as the recipient of the 

Hong Kong Business Awards 2013 

International Award on several counts. 

These included having achieved 

significant increases in revenue 

and profitability from successfully 

developing new markets overseas, 

thereby enhancing Hong Kong’s 

international reputation.

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Yunnan Airport Services Achieves ISAGO Certification

Centre: KFC Taiwan Operations Director Grace Chiang celebrates the industry ‘Oscar’ win with KFC Taiwan staff.

Industry ‘Oscar’ for KFC Taiwan

For the fourth consecutive year, 

KFC Taiwan’s commitment to great 

customer service has been recognized 

with first prize in the ‘Quick-Service 

Restaurant (QSR) Franchisee’ category 

of ‘The Front Line Service Research 

Report’ produced by Global Views

Monthly. KFC Taiwan is the only 

enterprise to have won first prize four 

years in a row since the awards were 

established 11 years ago.

Regarded as the ‘Oscars’ of the 

Retail Service Industry in Taiwan, The 

Front Line Service Research Report 

involves a rigorous evaluation process 

conducted over a six-month period by 

internationally qualified investigators, 

who as ‘mystery shoppers’ assess 

the quality of services of the top 20 

service enterprises.

“KFC Taiwan feels honoured to have 

received this recognition ahead of 

a fiercely competitive field of other 

QSR competitors,” said KFC Taiwan 

Marketing Director Yvonne Hsieh. “Our 

success reflects KFC Taiwan’s enduring 

commitment to cultivating a customer-

oriented staff culture, which cherishes 

the value of each member of staff and 

the importance of team work.”

Second left: Jiang Chao Lei, Chairman, Yunnan Airport Services, receives the ISAGO certificate from, second right, Zhang Baojian, IATA Regional Vice President, North Asia watched by, first left, David Walker, Chief Executive, Jardine Aviation and, first right, Hou Jian Ping, Deputy Chairman, Yunnan Airport Group.

Yunnan Airport Services (YAS), 

a joint venture between Yunnan 

Airport Group and Jardine Airport 

Services (China), has become the 

first ground handling company 

in Southwest China and only 

the second in mainland China to 

achieve International Air Transport 

Association (IATA) Safety Audit 

for Ground Operations (ISAGO) 

certification.

YAS began preparation for the 

certification audit in 2011 with 218 

ISAGO standards checked over a wide 

range of aspects, which included 

passenger and baggage handling, 

safety, security and staff training. 

Following this, some 25 checked 

items were rectified to meet ISAGO 

requirements. In all, the whole process 

from start to award of the coveted 

ISAGO accreditation took two years.

Six in a Row for JOS Hong Kong

For the sixth consecutive year, 

Jardine OneSolution (JOS) Hong Kong 

has been a winner at the SMBWorld 

Awards 2013. JOS was awarded the 

top slot in the ‘Consulting 

& Systems Integration’ 

category for its outstanding 

service in providing IT 

solutions and support 

to Small and Medium 

Enterprises in Hong Kong.

The SMBWorld Awards 

recognize the efforts of 

vendors and suppliers 

in providing quality IT 

products and services in 

35 award categories. They 

are assessed according to 

criteria which include price, 

scalability and after sales service 

and the selection process involves 

SMBWorld readers and members of 

its supporting organizations.

Right: JOS Senior Manager, Technology Management & Sustainment, Clement Chiu, accepts the SMBWorld Award from Hong Kong Legislative Council (Information Technology Functional Constituency) Member Charles Mok.

Accolades for Hactl

Hong Kong Air Cargo Terminals 

Limited (Hactl) has received two 

more accolades.

For the second year in a row, Hactl 

was voted ‘Ground Handler of the 

Year’ at the Payload Asia Awards 

2013. The prestigious annual awards 

recognize the air cargo supply chain 

organizations that have made a 

positive impact on the industry. The 

top three finalists in each of the 23 

awards categories were selected by 

judges who reviewed 80 nominations, 

and then voted on by a cast of 

nearly 18,000 Payload Asia readers 

and customers.

At the Asia Pacific Information and 

Communication Technology Alliance 

(APICTA) Awards 2013, which recognize 

innovative and 

creative Information 

and Communication 

Technology solutions 

that contribute to 

the economies in the 

region, Hactl won the 

‘Retail and Supply 

Chain Management’ 

category for its 

COSAC-Plus air 

cargo management 

system. There 

were 225 entries 

from 12 economies 

competing for 17 category 

awards and only one winner per 

category awarded.

“As a major air cargo terminal in 

the world’s busiest hub, Hactl will 

continue to invest in innovative 

technology and provide the best 

ground handling support for all airline 

customers, government departments 

and the supply chain community,” said 

Hactl Chief Executive Mark Whitehead.

Right: Hactl Chief Executive Mark Whitehead with International Air Transport Association Global Head of Cargo Des Vertannes following the presentation of the ‘Ground Handler of the Year’ Award.

Recognition for JEC Achievements in Singapore and the Philippines

Recent achievements by Jardine 

Engineering Corporation (JEC) in 

Singapore and the Philippines have 

been recognized in the form of awards.

In Singapore, Pattabi Raman Jai Sundar 

and Shanmugasundaram Karthik of 

JEC Singapore’s Facility Management 

team have each been awarded a 

Certificate of Excellence 2013 by 

Raffles Quay Asset Management, 

which manages Hongkong Land join 

venture developments One Raffles 

Quay and Marina Bay Financial 

Centre. The annual award is given to 

contractors working on site who have 

been nominated by colleagues and 

managers based on the categories of 

service and work attitude, competency 

and dependability.

“These awards highlight the continuing 

efforts of JEC in Singapore to promote a 

customer-orientated approach as a form 

of competitive advantage,” said JEC 

Singapore Managing Director Berg Wat.

Meanwhile, a JEC Philippines sewage 

treatment plant project in the Libingan 

Ng Mga Bayani area has been 

recognized for its exceptional safety 

record by the Safety Organization of the 

Philippines Inc. JEC Philippines received 

the ‘Award of Merit’ for achieving 

2,311,224 ‘Safe Man-Hours’ without 

‘Lost Time Accident’ during a 30-month 

period in 2011-2013.

JEC attributes this achievement to the 

‘Safety Awareness’ programmes which 

it had put in place and its regular safety 

sessions with different trades, as well 

as the support of management and 

the active participation of the whole 

project team.The JEC Philippines team with their merit award certificates for safety.

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Hongkong Land Legal Services Team Does it Again

Hongkong Land’s Legal Services 

team has again been recognized 

for the high calibre of its legal work 

and named ‘Real Estate In-House 

Team of the Year’ at the 2013 Asian

Legal Business Hong Kong Law 

Awards. This is the sixth time that 

Hongkong Land has won the award, 

amongst which four were clinched in 

consecutive years. In addition, the 

Legal Services team was one of the 

finalists in the ‘Innovative In-House 

Team of the Year’.

“The Hongkong Land Legal Services 

team continues to outperform 

the market and it is excellent 

that they are again recognized 

for their efforts,” said Hongkong 

Land Director and Group Counsel 

David Lamb.

Sixth right: Hongkong Land Director and Group Counsel David Lamb with his award-winning legal team.

7-Eleven Hong Kong celebrates its success at the ‘CLP GreenPlus Recognition Awards’.

7 Eleven Wins Prestigious Awards

Dairy Farm’s 7-Eleven operations 

in Singapore and Hong Kong have 

received several prestigious awards.

7-Eleven Singapore received the 

‘FLA-Singtel Excellence Award for 

International Franchising’ from the 

Singapore Franchising and Licensing 

Association (FLA), while franchisee 

Kelly Chee was named ‘Franchisee of 

the Year 2013’.

7-Eleven Hong Kong was awarded 

a ‘Gold Award’ and a ‘Joint Energy 

Saving Award’ in the ‘CLP GreenPlus 

Recognition Awards’ for its 

outstanding efforts in energy saving 

and carbon footprint reduction.

Key factors that led to 7-Eleven’s 

success include the addition of 

a sliding door on open-fronted 

refrigerators to avoid cool air 

escaping and to keep the temperature 

consistently low; the installation of 

more energy efficient air conditioners; 

and lighting sign boards with LED 

lights, which burn less energy and 

have a longer life.Guardian Singapore in Limelight at Community Pharmacist Awards

Guardian Singapore has once again 

stolen the limelight at the annual 

Community Pharmacist Awards, 

winning 11 out of 13 awards in the 

Health Ambassador Programme.

Melinda Chiew, a 

Guardian Pharmacist 

at Hougang Mall store, 

clinched the coveted 

‘Community Pharmacist 

of the Year Award’ for her 

significant contribution 

to Guardian and the 

Pharmaceutical Society 

of Singapore. This was 

the fourth consecutive 

year that Guardian 

had carried off this 

esteemed award.

Centre: Guardian pharmacist Melinda Chiew receives the Community Pharmacist Award from representatives of the Pharmaceutical Society of Singapore.

Raft of Awards for Wellcome Hong Kong and Maxim’s Group

The marketing excellence of Wellcome 

Hong Kong and Maxim’s Group 

has been recognized with a raft of 

new awards.

At Marketing Magazine’s 2013 

Marketing Excellence Awards, which 

celebrate the best marketing and 

communications campaigns across 

Hong Kong, Wellcome won a gold 

award for ‘Excellence in Out-of-Home 

Marketing’ for its ‘Wellcome 68th 

Time Tunnel’ in Kowloon Tong. This 

celebrated the group’s long history and 

heritage in Hong Kong. It also achieved 

a silver award for ‘Excellence in Mobile 

Marketing’ and two bronze awards.

Maxim’s Group also won numerous 

awards at the same event. Its ‘Eat Play 

Love’ campaign for its famous snowy 

mooncakes carried off a gold award 

for ‘Excellence in Retail/Shopper 

Marketing’ while ‘My Starbucks 

Rewards™’ programme achieved a 

gold award in the ‘Excellence in Loyalty 

Marketing’ category, and a silver award 

for ‘Excellence in Use of Apps’. In 

addition, Maxim’s Japanese restaurant 

chain Genki Sushi won a bronze award 

for ‘Excellence in Loyalty Marketing’.

At the separate MOB-EX Awards, 

which are also organized by Marketing

Magazine, Genki Sushi won a gold 

award and ‘My Starbucks Rewards™’ 

programme, a silver award, in the 

‘Best CRM & Loyalty’ programme, 

while Maxim’s Arome Mooncakes 

were recognized with a silver 

award in the ‘Best Location-Based 

Marketing’ category.

At the Hong Kong Management 

Association (HKMA)/TVB Awards, 

The ‘Wellcome 68th Time Tunnel’ featuring nostalgic photographs showcased how Wellcome has grown together with Hong Kong across the generations and through different eras. 

which are widely regarded as the 

marketing industry’s ‘Oscars’, 

Wellcome Hong Kong‘s 2012 marketing 

campaign ‘Low Low Price Watcher’ 

received a merit award while four 

people from the Sales & Marketing 

Department won individual awards. 

With only ten such awards achievable, 

this gave Wellcome Hong Kong a clean 

sweep and set a record for having 

the greatest number of winners 

in the same company. Elman Lee 

won the Distinguished Marketing 

Leadership Award while Janet Lau, 

Ivy Sung and Karen Chan each 

received an Outstanding Marketing 

Professional Award.

Toyota Astra Motor Achieves Top Customer Satisfaction Score

Toyota, which is represented in 

Indonesia by PT Toyota Astra Motor 

(TAM), achieved the highest score on 

the customer satisfaction index at the 

‘Indonesian Customer Satisfaction 

Awards 2013’ with its Avanza, Vios, 

and Yaris vehicle models. The Toyota 

Avanza scored highest in the ‘MPV’ 

category for the third consecutive year, 

while the Toyota Vios and the Toyota 

Yaris carried off the honours in the 

‘Middle Class Sedan’ and ‘City Car’ 

categories respectively.

The annual awards are jointly held 

by SWA Sembada and FRONTIER. 

Together they collaborated with 

SWANETWORK, which conducted 

research focused on 100 product 

categories, including automotive, 

involving over 7,500 

respondents in six major 

Indonesian cities.

“Toyota Astra consistently 

puts customer satisfaction 

as a top priority through 

several programmes under 

its ‘Total Best Ownership 

Experience’ strategy,” 

explained TAM Director 

Samuel Manasseh. “Among 

these are high standards 

of after sales service, 

PT Toyota Astra Motor Director Samuel Manasseh receives the three Indonesian Customer Satisfaction Awards for Toyota’s Avanza, Vios, and Yaris vehicle models.

which give our customers a sense of 

satisfaction not only at the time of 

their Toyota car purchase, but also 

after owning and using the vehicle.”

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SPIRIT

MINDSET Fun Day Promotes Social Inclusion

On Mental Health from the Jardine Ambassadors

MINDSET Fun Day Promotes Social Inclusion

Over 260 participants including 100 

staff from across the Jardine Matheson 

Group and 115 service users from Non-

Governmental Organizations (NGOs) 

came together for the annual MINDSET 

Fun Day, which was organized by the 

Jardine Ambassadors and held at Wu 

Kai Sha Youth Village.

With the objective of promoting social 

inclusion and raising awareness on 

mental health, 20 teams comprising 

a mix of Jardines staff and service 

users from Baptist Oi Kwan Social 

Service, Caritas Fanling Hostel, Kwai 

Chung Hospital, New Life Psychiatric 

Rehabilitation Association, Phoenix 

Clubhouse and Richmond Fellowship of 

Hong Kong were formed to compete in 

group games. Through direct interaction 

and communication, participants were 

able to learn more about their strengths 

and work co-operatively with others to 

achieve as a team.

At the end of the highly successful 

event, the top three teams were 

presented with prizes by Mandarin 

Oriental Hotel Group Sales and 

Marketing Director and MINDSET 

Steering Committee member 

Michael Hobson.Service users thoroughly enjoyed the MINDSET Fun Day including the blindfolded bowling game.

Health in Mind Students Embark on Training

The 140 students from the ten schools 

joining the first year of the 2013-15 

Health in Mind programme have 

embarked on various activities as part 

of their training to become mental 

health advocates.

At a workshop conducted by Senior 

Nursing Officer of Kwai Chung 

Hospital, Francis Woo, the students 

learnt useful skills to help them 

communicate with people suffering 

or recovered from mental illnesses 

as well as important facts on various 

mental illnesses. They also toured the 

facilities at Kwai Chung psychiatric 

hospital, a new experience for all 

of them.

Meanwhile, Health in Mind student 

advocates in their second year of the 

programme attended two thematic 

workshops – one on Emotion 

Management and the second on 

Positive Psychology. Through various 

interactive activities, both workshops 

aimed to stimulate students’ positive 

thinking towards mental health and 

provide tips on how to overcome 

negative thoughts and emotions.

Another event organized by 

Jardine Ambassadors to prompt 

sportsmanship and team spirit 

involved students forming teams 

with service users from Castle 

Peak Hospital, New Life Psychiatric 

Rehabilitation Association, Richmond 

Fellowship of Hong Kong and the 

Society of Rehabilitation and Crime 

Prevention to engage in a session of 

fun, yet competitive, games.

To recognize their hard work and 

high level of participation in the first 

year of the 2012-14 programme, 120 

students were rewarded with a visit to 

SuperTerminal One operated by Hong 

Kong Air Cargo Terminals Limited.

Jardine Ambassadors and service users enjoy a fun session of competitive games together.

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MINDSET Challenge 2013 Raises Funds for Rehabilitation Gym

MINDSET Challenge 2013, a major 

fundraising event organized by Jardine 

Ambassadors in Singapore, raised 

S$266,000 (US$210,000) towards the 

building of the ‘MINDSET Rehab 

Gym’ at the Institute of Mental 

Health (IMH). The Rehab Gym will be 

fitted out with equipment to enable 

patients to perform 

a variety of aerobic 

and anaerobic 

exercises. It will 

also incorporate 

a group therapy-

cum-sensory 

treatment room 

for occupational 

therapists to 

carry out group 

intervention 

programmes 

and sensory 

modulation work 

with patients.

The MINDSET Challenge 2013, 

which was held at Tower 1 of Marina 

Bay Financial Centre, involved 

225 participants competing either 

individually or in three-member teams 

racing up 33 floors to the top of the 

building. The event also included 

carnival booths and stage performances 

by clients of IMH and the Singapore 

Association for Mental Health.

Guest-of-Honour at the event, Member 

of Parliament and Senior Consultant, 

Department of Emergency Medicine, 

Associate Professor, Fatimah Lateef, 

joined Jardine Matheson Group 

senior management led by MINDSET 

Singapore Chairman Alex Newbigging 

in a mass walk-up Tower 1 towards the 

end of the event.

Jardine Ambassadors Spread Christmas Joy

7-Eleven Singapore, winner of the best Rara Team award, receives their hamper prize from, standing centre, guest-of-honour Professor Fatimah Lateef.

Jardine Ambassadors organized 

Christmas parties for users of four 

non-governmental organizations 

in Hong Kong including designing 

interesting games and preparing 

delicious food and gifts for 

the participants.

The first party for service users from 

Caritas Wellness Link – Tsuen Wan 

was held at the Excelsior Hotel. 

There, guests were joined by Jardine 

Matheson Group Managing Director 

and MINDSET Chairman Ben Keswick 

together with other MINDSET 

Steering Committee members and 

co-ordinators.

On a separate day, three further 

parties were organized for service 

users of The Boys’ and Girls’ Clubs 

Association of Hong Kong Lok Man 

Children Centre, The Mental Health 

Association of Hong Kong Lei Cheng 

Uk Centre and MINDSET Place.

“Everyone enjoyed the 

games and good food 

and loved the gifts,” said 

Boys’ and Girls’ Clubs 

Association of Hong 

Kong Social Worker Wai 

Lin Leung. “However, 

what really counts is the 

warmth and care that the 

Jardine Ambassadors show 

to our users. We really 

appreciate it.”

Service users from Caritas Wellness Link – Tsuen Wan enjoy one of the games at the Christmas party held at the Excelsior Hotel.

Children from the Boys’ and Girls’ Clubs Association of Hong Kong Lok Man Children Centre enter into the spirit of the Christmas party organized for them by Jardine Ambassadors. 

MINDSET Singapore Teams Reach Out to the Community

Maxim’s Donates HK$1 Million to MINDSET

Jardine Ambassadors from the 

Education and Social Enterprise teams 

participated in ‘Youth Carnivalesque’, 

a mini carnival organized by West Coast 

Community Centre Youth Executive 

Committee, with the aim of reaching 

out to young people living 

in the west of Singapore 

and raising their awareness 

of mental illness.

The Education team 

Ambassadors set up a 

booth to share information 

on MINDSET and played 

games with local residents, 

which allowed them to 

gain more understanding 

of MINDSET and mental 

illness. MINDSET brochures 

and other collateral material were 

also handed out. Altogether some 150 

residents visited the booth ranging in 

age from three to 60 years old.

Meanwhile, the Social Enterprise 

team Ambassadors partnered with 

the Institute of Mental Health (IMH) 

to showcase the talent of IMH clients 

via their handicraft products. Items on 

sale included pottery, photo-frames, 

stationery and ladies’ accessories. 

IMH said that it was a good way for 

their clients to build up self-esteem and 

confidence. The revenue generated was 

either given to those involved in making 

the products or donated to IMH.

Maxim’s Caterers has donated HK$1 million 

(US$129,000) to MINDSET to help it in its efforts to 

make a positive and long-lasting impact on raising 

the awareness and understanding of mental health 

issues in Hong Kong.

At the cheque presentation ceremony, Jardine 

Matheson Group Managing Director and MINDSET 

Chairman Ben Keswick said how impressed he 

was with the continuous support and generous 

contributions of Maxim’s Group to the benefit 

of those in need, for example, the development 

of MINDSET Place and several other community 

outreach initiatives.

Jardine Ambassadors attended the cheque presentation by, centre left, Maxim’s Chairman Michael Wu to Jardine Matheson Group Managing Director and MINDSET Chairman Ben Keswick, along with Group Corporate Secretary and MINDSET Governor Neil McNamara, and Maxim’s Executive Director Wilson Wu.

MINDSET Lai See Packet Reflects Festive Wishes

MINDSET’s ‘lai see’ packet for the Chinese New Year of the 

Horse was designed by a member of the New Life Psychiatric 

Rehabilitation Association who has recovered from a mental illness.

The traditional Chinese drawing of golden mandarin citrus fruits 

and the accompanying calligraphy symbolized the sharing of 

good fortune and prosperity of both giver and receiver. There was 

overwhelming demand from Jardine Matheson Group companies 

and colleagues for the special lai see packets.

The Jardine Ambassadors booth at ‘Youth Carnivalesque’ in the west of Singapore helped to create awareness of MINDSET amongst local residents.

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Cold Storage Sponsors Singapore International Triathlon

For the second year, Cold Storage was the proud title 

sponsor of the Singapore International Triathlon. Held over 

two days, the annual event attracted approximately 2,700 

participants across six categories.

A new category, the ‘Family Relay Challenge’ was introduced 

in line with Cold Storage’s philosophy of promoting a 

healthy lifestyle for the family and bonding through 

exercise. The event also regained its international sanction 

from the International Triathlon Union (ITU) and the Asian 

Triathlon Confederation and was part of the 2013 ITU Asian 

Cup Series, which attracted elite triathletes from around 

the world.Some of the young participants at the Cold Storage Singapore International Triathlon 2013.

Astra SATU Indonesia Awards for Five Inspiring Young People

Astra has selected five inspiring young 

people to be recipients of its SATU 

(Astra’s Unified Spirit for) Indonesia 

Awards. Now in their fourth year, 

awards have been made to a total of 

20 young people who are regarded as 

having made a difference to the nation.

There were a record number of 

applications for the 2013 SATU 

Indonesia Awards, 1,606 in all, which 

represented a 48% increase over the 

previous year. Following a month-long 

judging process, which included a visit 

from the SATU Indonesia Awards 2013 

team in order to verify their activities 

on the ground, the successful five 

were chosen.

They were Marwan Hakim who 

pioneered the establishment of 

junior and senior high schools in his 

village of Aikperapa; Joko Sulistyo 

who worked with local residents to 

transform an underground river into 

an additional source of water; Rizki 

Dwi Rahmawan who encouraged 

sugar palm tappers in his village to 

meet the demand for crystal sugar in 

Europe and now produces ‘SweetJava’, 

which is suitable for people with 

diabetes; Hardinisa Syamitri who 

as the sole paramedic in her district 

of West Sumatra, overcame local 

resistance to modern medicine and 

established a senior citizen club with 

the objective, among others, to prevent 

degenerative diseases associated with 

aging; and Andy Suryansah who as a 

graduate in Computer Engineering, was 

concerned by mosquitoes in his village 

and invented an effective mosquito 

destroyer named Falle, which has 

subsequently helped to reduce the 

number of cases of dengue fever.

At the award presentation night, each of 

the five recipients received a cash prize 

of IDR55 million (US$4,510) from Astra.

“All of the winners have produced 

amazing work and innovations, 

particularly in inspiring their 

surrounding communities to achieve 

a better life,” said one of the judges, 

University of Indonesia Lecturer in 

Environmental Studies – Master’s 

Degree Programme, Emil Salim. “Let’s 

hope that the SATU Indonesia Awards 

recipients will inspire the nation’s 

younger generation to further excel 

despite ongoing hardship.”Students from one of the schools built by SATU Indonesia Awards 2013 recipient Marwan Hakim in his village of Aikperapa in East Lombok.

Group Companies Aid Philippines Typhoon Victims

Although no Jardine Distribution, Inc 

(JDI) staff were among the more than 

5,600 people who lost their lives when 

super typhoon Yolanda, the strongest 

typhoon in recorded history, wreaked 

havoc in the Visayas region of the 

Philippines, some were left homeless 

and without food and water for days, 

and unable to communicate with JDI 

head office.

In order to reach its staff and provide 

assistance, JDI had to employ various 

means including hiring fishing boats 

to ferry food and supplies from the 

neighbouring islands of Bohol and 

Cebu, to staff in Leyte who then used 

off-road motorcycles to pass on the 

relief items to their other colleagues.

Once affected staff were cared 

for, JDI and Jardine Engineering 

Corporation colleagues pooled their 

resources and combined 

them with contributions 

received from other 

Jardine Matheson Group 

Principals, business 

partners, and individuals 

to help other typhoon 

victims too. JDI launched a 

programme that included 

the distribution of 

‘recovery packs’ of hybrid 

rice seeds for farmers to 

plant and start rebuilding 

their livelihoods. It also 

provided tents for several public 

schools in the region to be used as 

temporary classrooms.

Meanwhile, Rustan’s Supercenters,  

Inc and the Dairy Farm Group each 

made donations of Php2.5 million 

(US$56,000) to the Philippines Red 

Cross to demonstrate their support 

for those directly affected by the 

catastrophic event.

Dairy Farm’s Hong Kong employees 

also participated in three ‘Dress Jeans 

Days’ organized by the group. These 

raised HK$63,605, which was then 

passed on to the Hong Kong Red Cross 

to aid its efforts in the affected areas.

IKEA Continues to Support Soft Toys Campaign

IKEA in Hong Kong, Taiwan and 

Indonesia has continued its support 

for the IKEA Foundation’s worldwide 

annual ‘Soft Toys for Education’ 

campaign, where for every soft toy that 

customers buy, IKEA donates HK$10 to 

improve children’s education through 

Save the Children and UNICEF.

As part of the campaign, IKEA Hong 

Kong ambassadors visited Romania 

while those from Taiwan and Indonesia 

visited projects in 

Indonesia to see 

firsthand how children 

are benefiting from 

quality education with the 

support of funds raised by 

the Soft Toy campaign.

During the three-day visit 

to Romania, the Hong 

Kong IKEA ambassadors 

saw how Save the 

Children Romania, in 

partnership with IKEA, 

provides pre-school 

education for children 

from very poor communities, mainly 

Roma, and for children with mental 

health problems and from abusive 

families. Meanwhile, the Taiwan 

and Indonesia ambassadors visited 

the cities of Bandung and Cimahi in 

West Java where the IKEA-supported 

projects are focused on children with 

disabilities, and met with teachers, 

social workers, students and parents.

”Since 2003, the Soft Toys for 

Education campaign has donated 

€57 million (US$78 million) and 

reached more than ten million children 

through 90 projects in 46 different 

countries. It is truly rewarding for us to 

be able to help improve the quality of 

life for millions of children who need 

it the most,” said IKEA Hong Kong 

Marketing Director Janet Lai.

Centre: Farmer Carlos Dacillo, who was made homeless by super typhoon Yolanda, receives a recovery pack from the Jardine Distribution, Inc team.

Romanian children show off the colouring books presented to them by IKEA Hong Kong ambassadors.

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PEOPLE

Dairy Farm Forum Embraces Five-Point Plan

Dairy Farm Forum Embraces Five-Point Plan

Over 90 participants including 

leadership team members, business 

heads and senior managers from the 

fresh, merchandizing, supply chain, 

marketing, finance and IT units 

attended the Dairy Farm Forum 2013, 

which was held in Seoul.

The programme for the three-day 

annual event included store visits 

and plenary sessions led by internal 

and external speakers with topics 

such as brand building, new age 

dynamics and opportunities in Asia, 

the winning food business formula 

and trends and opportunities in 

e-Commerce. At the closing session, 

Dairy Farm Group Chief Executive 

Graham Allan urged participants 

to embrace five key principles – 

build businesses based on real 

consumer needs; embrace change; 

learn from each other and create 

a learning organization; inject a 

sense of urgency into the biggest 

execution challenges; and build an 

organization that matches Dairy 

Farm’s ambition for growth.

During the conference the first 

Dairy Farm Awards Ceremony was 

held to commend businesses that 

excel. The winners were Innovation: 

7-Eleven Hong Kong; Building 

Brands: Giant Indonesia; Building 

Organization Strength: Dairy Farm 

Singapore’s Talent Development 

Programme; Driving Overall Business 

Performance: Wellcome Hong Kong; 

and Outstanding Execution: IKEA 

Taiwan Taichung Project.

Group Gatherings Mark St Andrew’s Day

The Jardine Matheson Group marked 

St Andrew’s Day in the traditional 

manner with gatherings in Hong 

Kong and Bermuda and the exchange 

of greetings in verse between Hong 

Kong, Bermuda and Matheson & Co 

in London.

At Jardine House in Hong Kong, 

friends, members of staff and business 

associates gathered in the Penthouse 

to partake in the ceremony of ‘testing 

the capacity of the wooden spoon’, a 

tradition which dates back 77 years 

to 1936 in Shanghai. At that time, the 

spoon was proven to hold an imperial 

quart, then the equivalent of a bottle 

of whisky.

In Bermuda, the Group’s celebrations 

were attended by Acting Governor 

David Arkley and US Consul General 

Robert Settje and their 

wives. Major Steven 

Small, Director of the 

Army School of Bagpipe 

Music and Highland 

Drumming in Edinburgh, 

piped in the haggis, 

barley bree and wooden 

spoon, assisted by Pipe 

Major Emeritus David 

Frith and Pipe Major Aidan 

Stones of the Bermuda 

Islands Pipe Band.

China Management and Jardine Executive trainees race with a sedan chair along a Lantau Island beach during one of their outdoor leadership challenges.

Taiping Rebellion Challenge for Executive Trainees

The task of attempting to 

re-establish the Jardine Matheson 

Group’s presence in Hong Kong as 

the Taiping Rebellion was coming 

to an end in 1865 was the challenge 

set for 16 members of the China 

Management Trainee Scheme 

(CMTS) and Jardine Executive 

Trainee Scheme (JETS) as part of 

a three-day outdoor leadership 

exercise on Lantau Island.

Accompanied by several senior 

executives, the trainees had to 

navigate through rough seas, 

undertake difficult landings, sleep 

rough, build a local network, 

acquire gold bullion, repel early 

morning attacks from rebels, rescue 

members of their party, and race 

sedan chairs during the exercise.

“Using the outdoors helps to 

accentuate leadership behaviour, 

whilst the use of senior executives 

as coaches has consistently 

proved invaluable in drawing out 

the parallels with the corporate 

world,” said Group Head of Human 

Resources Ritchie Bent.Second left: Jardine Matheson International Services President John Lang and his guests, Acting Governor David Arkley and his wife, enjoy the traditional piping at the Group’s St Andrew’s Day celebrations in Bermuda.

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Mr Preeston 

joined the Jardine 

Matheson Group 

in 2001 and was 

formerly General 

Manager of PT 

Jakarta Land. 

He has been 

succeeded there by Will Bright who has 

joined the Group from Hongkong Land’s 

Singapore associate, Raffles Quay Asset 

Management Ptd Ltd.

At Jardine 

OneSolution 

(JOS), Steve 

Lo is stepping 

down as Chief 

Executive Officer 

to pursue new 

opportunities 

outside the Group and will be 

succeeded by Eric van der Hoeven.

Mr Lo was with the Group for over 

32 years, 19 as CEO of JOS, which he 

built from its early days as Jardines’ 

office equipment department into 

its current position as the region’s 

leading IT product distribution and 

services company.

Mr van der 

Hoeven joins 

JOS from 

his previous 

position as Chief 

Executive of 

Jardine Shipping 

Services (JSS). 

He will be succeeded by Calvin Lim, 

who joins from Astra, and previously 

served as Managing Director of 

JSS Singapore.

After more than 20 years with  

Jardine Cycle & Carriage (JC&C), 

Cheah Kim Teck has retired as Chief 

Executive Officer, Group Motor 

Operations and been succeeded 

by Haslam Preeston who has been 

appointed Regional Managing 

Director with responsibility for all of 

JC&C’s non-Astra businesses.

Mr Cheah 

who played 

a significant 

role in growing 

JC&C’s motor 

activities in 

Singapore, 

Indonesia, 

Malaysia, Vietnam and, more recently, 

Myanmar, will stay on at JC&C with 

responsibility for developing new 

lines of business in the region.

Jardine Matheson Group Legal Conference participants search for the location of the checkpoint in Yuyuan Garden during the contest to retrace the Group’s history in Shanghai.

Group Legal Conference Held in Shanghai

For the first time the Jardine Matheson 

Group’s Legal Conference was held 

in mainland China, taking place in 

the newly opened Mandarin Oriental 

Pudong, Shanghai.

More than 90 participants from 

across the region gathered for the 

two-day event, which began with a 

contest to retrace the Group’s history 

in Shanghai. This involved visiting 

the oldest areas of the city, Yuyuan 

and along the Bund, where they were 

given quizzes that not only challenged 

their intellectual ability, but also their 

physical stamina as they dashed 

around various checkpoints relating 

to Jardines.

The following day included a 

presentation by Mike Wellsted and Ali 

Chaudhry of Jardine Lloyd Thompson 

on insurance and claims, a talk 

from Group Chief Representative 

in China Adam Williams about the 

rule of law in China and its path 

to reform, and an introduction to 

the Group’s businesses in China 

from Chief Representative in 

Shanghai, Konrad Shek. Jeremy 

Parr and Matthew Middleditch 

of international law firm 

Linklaters also presented on mergers 

and acquisitions.

A highpoint of the conference was 

dinner at No 27, The Bund, formerly 

the Group’s headquarters in mainland 

China. Jardine House, as it was 

then known, still retains some of 

the original fittings from the 1930s 

including the directors’ offices.

Senior Management Changes

Cheah Kim Teck

Haslam Preeston

Eric van der Hoeven

Calvin Lim

Charles Letts

Charles Letts who has died in 

Singapore aged 95, was Managing 

Director of Southeast Asia trading 

company Henry Waugh in the 

1950s and oversaw its sale to 

Jardine Matheson in 1961. Mr Letts 

subsequently became a director of 

Jardine Matheson until leaving the 

company in 1970. As young executives, 

both current Jardine Matheson Group 

Chairman Sir Henry Keswick and 

Director Simon Keswick worked in 

Singapore and what was then Malaya 

in the early 1960s for Jardine Waugh, 

as it became known, when Charles 

Letts was in charge.

According to his obituary in The

Telegraph, during a career spanning 

three quarters of a century in Southeast 

Asia, Charles Letts played a boardroom 

role in some 90 businesses listed on 

Asian exchanges, and was one of the 

world’s oldest public company directors 

when he retired at the end of 2012.

He was a Japanese Prisoner of War 

captured in Singapore and then 

transported to Thailand to work on 

the infamous Burma Railway. It is 

also believed that he worked for 

British Intelligence.

Although confined to a wheelchair in 

his latter years, Mr Letts remained in 

daily control of his business portfolio 

until shortly before he died. He is 

survived by his wife Cecilia Choo and 

their daughter, Billie.

Group HR Conference Focuses on Emerging Economies

Group Corporate Communications Conference Addresses Social Media

The annual Jardine Matheson 

Group Corporate Communications 

Conference, which was held at 

the Mandarin Oriental, Macau, 

addressed issues relating to the 

realm of social media and how to use 

it to businesses’ advantage.

The two-day event included an 

engaging social media seminar  

hosted by GolinHarris Head of 

Digital, Asia, Simon Ruparelia, and 

representatives from Google Inc.  

designed to raise awareness of how 

human resources practices can better 

support and sustain the growth of its 

businesses in the region.

With strong support from the Group’s 

Country Chairman in Vietnam, 

Alain Cany, delegates 

visited 11 different major 

companies in Ho Chi 

Minh City, converting the 

learning from this into 

more than 180 business 

improvement initiatives. 

The Country Chairmen 

of Myanmar and the 

Philippines also attended, 

as well as various local 

business partners.

A presentation by social media 

expert Ali Bullock focused on crisis 

management and creating positive 

customer relationships through 

the use of social media platforms 

as well as lessons-to-learn from 

public relations mishaps. ANZ 

Bank Analyst Raymond Yeung 

offered an insightful analysis of 

the current economic outlook in 

Asia and the conference concluded 

with a session led by a specialist in 

communication styles.

Delegates at the Jardine Matheson Group Human Resources Conference enjoy a visit to Mercedes-Benz Vietnam.

Over 180 delegates attended the 

annual Jardine Matheson Group 

Human Resources Conference, which 

was held in Vietnam and had the 

theme ‘Building Businesses in the 

Southeast Asian companies’. This 

was part of a Group-wide initiative 

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ENTERPRISE AT WORK... PT United Tractors

When United Tractors (UT), Indonesia’s market leader in 

heavy equipment and one of Astra’s top revenue and profit 

contributors, initiated ‘Customer Solution Management’ 

(CSM) in its mining division, success was dependent on 

teamwork at all levels.

Mining, especially coal mining, accounts for almost 80% 

of UT’s business, and the goal of the CSM initiative was 

to enhance its performance in this sector while delivering 

customized solutions for customers in a structured, 

documented, and monitored way.

“We wanted to help our customers to grow through better 

business management, strengthened operations and 

control,” explained UT Head of Mining Division Eka Prayuda. 

“While other solution initiatives tend to focus on solving 

specific problems, we wanted our CSM to be more proactive. 

We wanted to eliminate the boundaries between us and 

our customer companies so that we could work together to 

achieve one aim: improved business.”

From the segmentation map created by the core UT team, 

two medium-sized mining contractors, Harita Panca Utama 

(HPU) and Madhani Talatah Nusantara (MTN), were selected 

for implementation of the pilot project.

“Both contractors had a good track record, an excellent 

relationship with UT and, most importantly, great prospects 

for growth in the future,” said Mr Prayuda.

A cross-division CSM team was formed for each customer 

to drive implementation of the initiatives at HPU and 

MTN. Both teams comprised all levels, from directors 

to staff, from UT’s parts division to its IT division and 

covered every necessary angle, from customer vision and 

mission statement definition, to strategy formulation, 

implementation and review.

Once strategy was defined, the teams moved on to 

prioritization of objectives. Team CSM HPU decided to focus 

on Operational Excellence, Human Capital Development, 

and Health, Safety and Environment Excellence, while team 

CSM MTN opted to concentrate on increasing Production, 

improving Machine Availability and optimization of its Fleet 

Operation. Detailed activity plans were then drawn up for 

implementation.

“There were many challenges along the way, which had 

to be overcome – issues such as building trust, sharing 

knowledge and managing expectations,” said UT Mining 

Division Business Development Manager Dony Prasetyo.

At the end of the first phase of CSM implementation, UT’s 

efforts to add value to its customers’ businesses had paid 

off with impressive results. Both HPU and MTN experienced 

operation and maintenance improvement as well as rapid 

business growth. UT also benefitted through sales and 

market growth, a stronger relationship with HPU and MTN 

and greater customer satisfaction.

“CSM has indeed proved a key strategy for UT in creating 

competitive advantage in the current extra-tight market,” 

said UT President Director Djoko Pranoto. UT’s vision is to 

become a solution driven company and this initiative has 

helped us to make CSM an integral core value and put it at 

the heart of our group culture.”

The ‘Customer Solution Management’ team at United Tractors Mining Division.

Please address your comments or 

suggestions regarding Thistle to the 

Thistle Editor,

c/0 Group Corporate Affairs,

Jardine Matheson Limited,

48/F Jardine House,

Central, Hong Kong

gca@jardines.com

Thistle is published by

Jardine Matheson Limited on behalf of

the Jardine Matheson Group.

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