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National Aging and Disability Transportation Center [email protected] 866-983-3222
This PowerPoint was downloaded from the National Aging and Disability Transportation Center’s website (www.nadtc.org). It was developed by Easter Seals Project ACTION, a technical assistance center operated by Easter Seals, Inc. through a cooperative agreement with the U.S. Department of Transportation, Federal Transit Administration.
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Rail Accessibility: Ensuring Equal Access to a Growing Transportation ModeAn Easter Seals Project ACTION Promising Practices and Solutions in Accessible Transportation Webinar
December 1st, 2011 2 p.m. EDT
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Speakers
• Richard Devylder, Senior Advisor for Accessible Transportation, U.S. DOT
• Donald Kloehn, Senior PM/Accessibility Specialist, Tindale-Oliver & Associates, Inc.
• Lauren Skiver, Deputy Chief Operating Officer of Core Service, Maryland Transit Administration
• Gary Talbot, ADA Program Director, Amtrak
3
Richard Devylder Senior Advisor for Accessible Transportation U.S. Department of Transportation, Office of the Secretary
[email protected]@dot.gov(202) 366(202) 366--01290129
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Code of Federal Regulations49 CFR 37.42
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Amended Regulations Requiring
• Intercity, commuter and high-speed passenger railroads to ensure, at new and significantly renovated station platforms, that passengers with disabilities can get on and off any accessible car of the train.
• Passenger railroads must provide level-entry boarding at new or altered stations in which no track passing through the station and adjacent to platforms is shared with existing freight rail operations.
6
Shared Tracks with Freight• Options for new or altered stations
when level board cannot be achieved:–Car-borne lifts–Mini-high platforms–Station-based lifts (mobile)
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DOT’s Federal Transit Administration (FTA) or Federal Railroad Administration (FRA) will review a railroad’s proposed method to ensure that it provides reliable and safe services to individuals with disabilities in an integrated manner.
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The plan must describe how:• Equipment would be deployed,
maintained, and operated• Personnel would be trained and
deployed to ensure that service to individuals with disabilities was provided in a safe, timely, and reliable manner
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Railways for AllAccessibility Strategies Lauren Skiver
Deputy Chief Operating Officer of Core Services
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Rail Usage Among People with Disabilities• What we Know Verses What We Think We know
– Convenience of Paratransit vs. Rail Services Two Mode Process for most Rail Trips
– Level of Accessibility of Rail SystemsStation AccessibilityDifferences in Accessibility from One Region to Another
– Frequency of ServiceCommuter Mentality – ImpatienceCommuter Peaks Equal Mode Peaks
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Existing Conditions
• Vehicles– Single Level– Bi-Level
• Existing Design Challenges– High Platform vs. Low Platform Vehicle Access– Platform / Vehicle Gaps (Commuter Rail)
• Station Platform Access– Elevator Availability– Customer Information
• Dual Track Use– Freight Verses Passenger
• Leased Infrastructure– Conflicting Responsibilities
12
Getting There
?
?
13
Before Travel and At the Station• Schedules and Timetables
Accessible Formats• Ticketing / Reservations• Station Facilities • Access Points• Lighting and Signage• Visual and Audio Information• Step Free Access
14
On the Train• Information Systems
– Reliable Information Technology– Signage
Where are the accessible cars?Elevator and Escalator InformationUniform Placement
• Vehicles– Accessible Rolling Stock
Securement AreasRestroomsService Animals
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Key Component - People• Informed Staff
– Knowledge of Regulatory Requirements – Humanistic Approaches
Obligation / Requirement• Available Staff
– Trip Assistance• Assured Assistance
– Building Traveler Confidence
16
TECO Historic Streetcar System Tampa, Florida• Operational in October 2002
• Smaller LR Operation
• Joint venture between HART and City of Tampa
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TECO Historic Streetcar System Tampa, Florida
• New Construction – Old Mistakes– Path of Travel– Passenger Boarding– Track Gaps at Crossings– Violation Reaction and Responses
Who Is Responsible?Who Will Fix It?
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2 ½ inch gap and over 1 inch in riseGrate located at far left side of the picture in sidewalk.
Trash Can in Path of TravelNo service schedule kiosk on wheelchair access entrance.
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Segregated Entrance Wheelchair and Ambulatory
Ramp slope requires handrailsReasonable Path of Travel
Blocked by Wheelchair Access Pole
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Areas of Focus On Rail Services• Improved Customer Service• Passenger Education and Information• Multi-Modal Services
– Improved Linked Services– Timely Feeder Service
• Engineering Solutions– Ease of Station and Vehicle Access– Universal Design
• Regional Dialog
21
Areas Of Focus On Rail Services
• Real Time Passenger Information– Audio and Visual– Accessible Websites– Open Captions– Automated Stop Announcements – Accessible Self Service Kiosks
• Service Animals– On Board Accommodation – Facilities for Relief Areas at Stations
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Lasting Impressions• Two Steps forward………
Employee/Transit System Education– Inclusion Instead of Requirement– Anticipating Customer Needs Rather than
Reacting to Customer Needs– Doing the Right Thing Before Legal Action
Development of Feeder and Link Services– Neighborhood Circulators and Flex Routes
» Dual Roles as Paratransit and Fixed Route
Passenger Education– System knowledge and Confidence– Customer Expectations
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Accessible Fare Vending Equipment Session
Presented by:
Don Kloehn, AI/PESenior PM / Accessibility SpecialistTindale-Oliver & Associates, Inc.1000 N. Ashley Drive, Suite 100Tampa, FL 33602813.224.8862
2424
Background
• Off-board fare purchase and collection machines are becoming more common in public transit systems.
• The 2004 ADAAG update includes extensive technical requirements for automatic fare vending and collection equipment.
• Transit agencies struggle with understanding of ADA requirements and manufacturers’ degree of compliance.
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Key ADAAG Requirements
• Must provide speech instruction for independent use of the device (49 CFR Part 37; Sections 220 & 707). Braille instructions for initiating the speech mode must be provided.
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Key ADAAG Requirements• Must be accessible and independently
usable.
• 48” reach range limit to operable controls which must be accessible.
• The same degree of privacy of input and output of information must be provided to all individuals.
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Key ADAAG Requirements• At least one tactilely discernible
input control shall be provided for each function.
• Function keys must contrast visually from background surfaces and characters and symbols on key surfaces must contrast visually from key surfaces.
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Important Considerations• Early review by knowledgeable expert of scope and
specifications for new equipment.
• Early review and testing of voice instruction script.
• Development model assessment and testing for ADAAG compliance (manufacturer site).
• Final assessment of delivered prototype unit for full ADAAG compliance.
• Focus group testing of delivered prototype unit to receive feedback and determine community acceptance.
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END
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Accessibility on Amtrak
Gary Talbot
Amtrak Program Director ADA
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Stations / ADA Accessibility• Amtrak Station Perspectives
• Amtrak’s Service for Customers with Disabilities
• Americans With Disabilities Act (ADA) Requirements
• Platform Requirements
• Station Development Process
32
Amtrak Station Perspectives
33
The Case for Station Development and Investment
• Passenger Railroad Perspective–7 of 10 key factors – in the ‘seamless’ journey that define trip quality
and modal choice relate to stations: Learning, Planning, Starting, Entering, Ticketing, Waiting, Boarding, Riding, Arriving, Continuing
–Brand identification – Amtrak seeks a quality and accessible image for stations that match the efforts put into rolling stock and infrastructure quality/safety/accessibility
–Joint development/retail revenues (in selected cases)–Transit hub/multi-modal potential – “connected” goal of Amtrak
• Community Perspective–Economic development/TOD opportunity–Community image–Multi-modal station investment; rail as key mode in transportation
system–Station development matched to the scale of the community and
services• Dilemma—Sufficient Funding at all levels of government
34
Current Context: Amtrak Serves 529 Stations
• DOT map showing stations along route (M2)
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Large Urban Stations Linked with Small Rural Stations
• Top 25 stations account for 63% of ridership
• Top 100 stations account for 87% of ridership
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0
1
2
3
4
5
6
7
8
9
0 25 50 75 100 125 150 175 200 225 250 275 300 325 350 375 400 425 450 475 500
Station Ridership Rank
FY08
Sta
tion
Rid
ersh
ip
-
Tota
l Ons
and
Offs
-
(mill
ions
) -
NY Penn Station (1)
Washington, DC (2)
Philadelphia 30th Street (3)
Chicago (4)
Los Angeles (5)Boston South Station (6)
0
100
200
300
400
500
600
700
800
900
1000
1100
1200
1300
1400
0 25 50 75 100 125 150 175 200 225 250 275 300 325 350 375 400 425 450 475 500
Station Ridership Rank
FY08
Sta
tion
Rid
ersh
ip
-
Tota
l Ons
and
Offs
-(th
ousa
nds)
-
Boston South Station (6)
Sacramento (7)
Baltimore (8)
San Diego (9)
Albany-Rensselaer (10)
Wilmington (11) New Haven (12) Newark (13) Irvine (14) BWI Airport (15) Seattle (16) Providence (17) Portland, OR (18) Milwaukee (19) Emeryville (20) Harrisburg (21) Lancaster (22) Davis (23) Trenton (24) Solana Beach (25)
Bridgeport (100)
37
Amtrak’s Service for Customers with Disabilities
38
Communication, Training and Procedures• Pre-trip Communications with Customers
– Timetable – Indicates which stations are “Fully Accessible” and which provide Limited Access
– Amtrak.com – Directs passengers to call (800) USA RAIL to reserve accommodations for customers with disabilities
– Reservations / Call Centers – Give automatic 15% discount to customers with disabilities;provide trip planning information
• Training and procedures– All station, train and on-board
service staff trained to assist customers with disabilities
– Training manuals and Operations Service Standards updates issued to advise staff of policy changes
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Communication, Training and Procedures
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Fully Accessible versus Limited Accessible Stations
• “Fully Accessible”2 stations categorized as “all station facilities are fully accessible to persons using wheelchairs”–212 of 483 stations or 44%–Serving 46.5 million board/alight or 81%
• Limited access stations categorized as access between street or parking lot, station platform, and trains; however, not all facilities within the station are fully accessible”–142 of 483 stations or 30%–Serving 7.4 million board/alight or 13%
• From a functional point-of-view, 354 Amtrak stations (73%) have either full or Limited access—serving 94% of Amtrak passengers1
1. Based on data from the most recent Amtrak System Timetable (effective October 27, 2008) as adjusted by field surveys.2. Designation from Amtrak System Timetable. Does not equate to “ADA compliance”
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Americans With Disabilities Act of 1990 (ADA) Requirements
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ADA – General Requirements• Statutory requirements found at 42 USC 12101
• DOT regulations found at 49 CFR Part 37 (Transportation Services) and Part 38 (Transportation Vehicles)
• Prohibits discrimination against qualified individuals with disabilities
• Covers public transportation providers, including Amtrak
• Covers transportation vehicles including trains (rolling stock)
• Covers rail stations, bus stations, buses and bus stops used by Amtrak
43
ADA – Station Requirements• New rail stations must be “readily accessible to and usable
by individuals with disabilities, including individuals who use wheelchairs.”
• Describes the “responsible party” for purposes of making the stations ADA compliant
• Station owners and persons in control of station must cooperate with the responsible party
• Existing intercity rail stations must be made accessible by July 26, 2010– Amtrak has missed the deadline but is working hard to
make the improvements necessary to bring the system into full compliance with the ADA, ASAP
44
Stations Which Must be Made ADA Compliant Rail Stops
ServingAmtrak Routes
529
US Rail StopsServing
Amtrak Routes520
VIA Rail StationsServing
Amtrak Routes9
Amtrak RegularTrain Service
483
Service Suspendeddue to Katrina
12
Flag StopTrain Service Only
25
483 Require ADA Compliance
37 Do Not Require ADA Compliance
45
Platform Requirements
46
Current DOT Platform Regulations• New DOT Level Boarding Rules were issued on September 19,
2011– The new DOT platform rules require Amtrak to provide level
boarding platforms where they are the responsible entity and the tracks directly adjacent to the platform are passenger only tracks
– If the tracks directly adjacent to the platform are shared use tracks, freight and passenger traffic, Amtrak will evaluate the frequency of service and number of customers that board/alight at the location to determine the most effective means for providing accessible boarding
– Accessible board/alight strategies will include level boarding platforms, car borne lifts, mini-high platforms, and in some cases mobile lifts
47Car-borne Lifts
Assistive Boarding Devices for Passengers with Disabilities
Mini-High Platforms
Ramps
Level Boarding Platforms
48
Amtrak’s Platform Guidelines (currently being updated)
• Amtrak prefers full train-length platforms, but will consider other options
• Platform edges bordering drop-offs must have detectable warnings that are 24” wide
• Level boarding platforms are preferred by Amtrak but when not available assistive boarding devices will be available for customers with disabilities (mini-high platforms, ramps, in some cases station based lifts)
• Amtrak guidelines are consistent with AREMA standards
• Discrepancies with freight railroad standards will be resolved by Amtrak
• Amtrak will submit all station plans to FRA (and in some cases FTA) for review and approval per new DOT Level Boarding Rule
49
Challenges to Achieving Full Compliance
• Funding
• Time required for completion (since obtaining funding)
• Amtrak’s Report to Congress on February 1, 2009, as required by the Passenger Rail Investment and Improvement Act of 2008 (PRIIA) indicated that the initial deadline was infeasible–$1.56 billion required through September 2015 to complete the work
–Included state-of-good-repair and ADA for all responsible parties
50
Progress to date
• Since the 2009 ADA Report through CY2010, Amtrak awarded contracts totaling $109 million for ADA projects at more than 200 stations
• Renegotiated property rights agreements with seven host railroads for approx. 300 stations
• Refocused ADA compliance plan:– Excludes “state-of-good-repair” work included in the 2009 Report
– Gives higher priority to 150 stations where Amtrak has responsibility for all station components
51
Station Development Process
52
New Stations Development & Approval Process
P & DX
Co-LeadX
LeadX
Co-LeadX X
LeadX
Co-LeadX
LeadX X
LeadX X
GOVT AFFAIRSX
Co-LeadX X X X
Lead
LAWX X
Co-LeadX X
LeadX X
OPS/HOST RRX X
LeadX X X X X
FINANCEX
LeadX X X X
OPS/TRANSX X X X X X X X X
LeadX X
Co-Lead
OPS/ENGRX X
Co-LeadX X X X X X X
Lead
MKTGX X X X X X
Co-Lead
Timeta
ble
Publis
hing
Reque
st fro
m City
State A
ccep
tance
(if req
uired
)Prof
it and
Loss
Analys
is
Host R
ailroa
d
Permiss
ion
Agreem
ent
Requir
emen
tsAmtra
k New
Stop
Concu
rrenc
eDev
elopm
ent o
f
Agreem
ents/
Contra
cts
Contra
ct/Agre
emen
t
Signatu
res Timeta
ble
Develo
pmen
t with
Host R
ailroa
ds
Constr
uctio
n and
Inspe
ction
Physic
al
Feasib
ility
FRA Noti
ficati
on
Public
Ann
ounc
emen
t
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Red – Staff Summary
Purple – Timetable
Yellow – Lead
Green – Co-Lead
53
Station Planning and Funding• Amtrak’s support to local agencies through
planning process– Amtrak Station Program & Planning
Standards & Guidelines– Great American Stations—Outreach
for preservation and investment by local and state agencies
• Major initiatives – Aggressive implementation of the
Accessible Stations Development Plan– Station prototype development
54
Station Graphic Signage Standards Manual• Signage guidelines under continual development
• Recent updates–Latest ADA requirements –Branded signage
• Future features–Electronic Signage — PIDS
55
Advances in Customer Service at Stations• Wi-fi—Internet Access along the NEC; further expansions
expected
• Electronic Ticketing–Changing the passenger’s experience with ticketing–Streamlining ticket collection and manifest management–Improving seat utilization
• Passenger Information Display Systems–Support ADA compliance–Linkage with train tracking for real time updates
• Web Site Continual Improvements
56
Conclusion• Stations are critically important to communities and Amtrak
–Vital community centers and development generators–Critical links between community and transportation–Accessible service for disabled and elderly citizens
• Amtrak can support station development–Design Guidelines–Prototype Station Designs–Engineering Standards–Plan Reviews–General Consultation –Joint Planning Support