Better Business Bureau Serving Central, Northern & Western Arizona

Third Quarter 2016

inside this issue...

Five Simple Steps to Enhance Your BBB Business Review

Control what customers see when

they look you up on bbb.org.

These tips will help optimize your

BBB Business Review.

page 8

New Benefit: Request Customer Reviews by Text

The Review Solution is a free app

available to all BBB Accredited

Businesses to make asking for

BBB Reviews easy.

page 7

2016 Tax Changes for Small Businesses

Stay informed on tax-law

changes business owners

should keep in mind as they

prepare 2016 taxes.

page 5

® A quarterly newsletter for BBB® Accredited Businesses

BBB Accreditation Amplified Through Coyotes Partnership

Business Connection

, page 3

Better Business Bureau Serving Central, Northern & Western Arizona 2

2016 OFFICERS:Chair - Gary Sneed: Desert Schools Federal Credit UnionVice Chair - David Lorenz: First Fidelity Bank Treasurer - Ken Bonham: Lucid AgencySecretary - Mike Bontrager: Adolfson & Peterson ConstructionImmediate Past Chair – Brian Burt: Snell & Wilmer, LLPPresident - Matthew Fehling: Better Business Bureau

DIRECTORS:Maria Barquin: La Campesina RadioRon Cohen: CRC BroadcastingJohn P. Curran: U.S. Postal Inspection Service Rick Dircks: Dircks Moving Services Mike Donley: Donley Service CenterAmbrose Earle: Shamrock Foods Ash Hachmeister: beni.fitChief Dave Harvey: Phoenix Police DepartmentTom Higginbotham: Sun Devil Auto Joe Kelly: Triad Consulting GroupDanny Kregle (ACIAC): Efficiency MechanicalKevin Lange: KeyserTom Licurgo: Ashley Furniture HomestoresMike McGuirk: ProCopyNathan Mendanhall: Sonora Quest Laboratories Brian Mohr: Y Scouts Curt Morgan (ARAC): Shadow Mountain Auto ServiceGarry Ong: Mu Shu Asian Grill RestaurantsElaine E. Ralls: Commit AgencyLee Scanzano: Cox CommunicationsGerald L. Smithson: JLS ConsultingJim Sollenberger: Cue Financial Group, Inc.Bill Verdini: Emeritus Dean ASU/W.P. Carey School of BusinessCelia Waddington: Ignite Creative ServicesTyler Yates: Yates Buick GMCCarrie Young: SRP

September 2016, Vol. 77, No 3. BBB Business Connection (USPS 006-370) is issued by Better Business Bureau at 1010 E. Missouri Avenue, Phoenix, Arizona 85014 to its Accredited Businesses and subscribers. It is published quarterly to report business and consumer information, facts about schemes, solicitations, government actions affecting business and Better Business Bureau news. Reference to or mention made of any company, product or service herein is not to be interpreted, per se, as statements derogatory of such company, product or service, but as information obtained from sources believed to be reliable for the use of such Accredited Businesses and subscribers. Subscription price is $12/year to BBB Accredited Businesses. Periodical postage paid at Phoenix, Arizona. POSTMASTER: Send address changes to BBB Business Connection, 1010 E. Missouri Avenue, Phoenix, Arizona 85014.

YAVAPAI COUNTY ADVISORY COUNCIL

OFFICERS: Chair - David Barrett: Barrett Propane Vice Chair - Susan Abbott: Home Instead Senior Care

MEMBERS:Steve LaFleur: Prescott Import Car Service Connie Manning: Prescott AAA Arizona

BBB FOUNDATION

OFFICERS:Chair - Bill Verdini: Emeritus Dean ASU/W.P. Carey School of BusinessVice Chair/Treasurer - Brian Burt: Snell & Wilmer Immediate Past Chair - Larry Seay: Community Volunteer Secretary - Matthew Fehling: Better Business Bureau

DIRECTORS:Brian Mohr: Y ScoutsPeggy Baker: Community Volunteer Joe Dean: Dean Enterprises Jim Donley: Donley Service Center Tom Fannin: Coldwell Banker Marty Laurel: Community Volunteer Katie Osbourne: Community VolunteerDean Rennell: Wells Fargo BankGary Volkenant: Community Volunteer

Independent Legal CounselAndrea Lovell, Ryley Carlock & Applewhite

BBB BOARD of DIRECTORS

STANDARDSTRUSTfor

Build Trust Establish and maintain a positive track

record in the marketplace.

Advertise Honestly Adhere to established standards of

advertising and selling.

Tell the Truth Honestly represent products and

services, including clear and adequate

disclosures of all material terms.

Be Transparent Openly identify the nature, location,

and ownership of the business, and

clearly disclose all policies, guarantees

and procedures that bear on a

customer’s decision to buy.

Honor Promises Abide by all written agreements and

verbal representations.

Be Responsive Address marketplace disputes quickly,

professionally, and in good faith.

Safeguard PrivacyProtect any data collected against

mishandling and fraud, collect personal

information only as needed, and

respect the preferences of consumers

regarding the use of their information.

Embody Integrity Approach all business dealings,

marketplace transactions and

commitments with integrity.

standards.arizonabbb.org

Need Our Help?Call BBB’s Accredited Business Support Team at (844) 220-8730 or emailyourbbb@arizonabbb.orgLive Chat also Available

THANK YOUfor committing to BBB’s

bbb.org 3

BBB Accreditation Amplified Through Coyotes Partnership

It’s no secret

the 2015-2016

season was an

eventful one

for the Arizona

Coyotes hockey

team. Yet, many

may not be

aware of BBB’s

involvement

with the

franchise ranging from leadership

serving on the board of Coyotes

Charities to sponsorship of the

Coyotes Business Alliance.

“Ultimately, our involvement

with any organization is to bring

awareness to BBB’s mission and

highlight the more than 11,300

local Accredited Businesses who

believe standards are key to good

business. I enjoy serving on the

Coyotes Charities board as both

a professional and a fan” said

Matthew Fehling.

The recent Coyotes partnership

provided exposure during team

business events, as well as six

home games last season. Hockey

fans were educated on the power

of the BBB Accredited Business

Calling for NominationsBBB’s Torch Awards for Ethics celebrate and recognize local companies that demonstrate integrity and a strong commitment to ethics. Eligible nominated businesses will be contacted by BBB and invited to apply for a 2017 Torch Award for Ethics. Nominate your business by Friday, November 25, 2016!

torchawards.arizonabbb.org

Mike Humes Arizona Coyotes’ Executive Vice President

Seal (logo) through promotional

videos at intermission and LED

spectaculars (flashing banners)

rotating around Gila River Arena.

As a BBB Accredited Business,

Arizona Coyotes’ Executive Vice

President Mike Humes believes

partnering with local businesses

and BBB is important for the team.

“The Coyotes Business Alliance

was created after receiving

feedback from multiple partners

about their desire to get to know

other partners in the Coyotes family.

The marquee event is our Activation

Summit; where partners present

case studies, discuss best practices,

and highlight ways they are using

their Coyotes partnership to leverage

ROI,” said Humes. “We couldn’t

have dreamt of a better sponsor

for the Coyotes Business Alliance.

The BBB embodies trust, honesty,

and integrity. All values that we hold

highly within our own business and

those we do business with.”

Humes admits business

owners are often surprised by the

personalization of the franchise’s

partnerships and the team’s

affluent fan base.

“When it comes to partnerships,

business owners are most surprised

to learn about our activation

opportunities. Not only do we have

traditional sponsorship assets that

help build brand awareness. We

customize activation plans for each

partner that align with specific

objectives, connect our fans with

their brands and drive revenue.

Business owners are also often

surprised by the affluence of our

fan base. Our fans are generally

younger, more highly educated,

and have a higher household

income than the average Phoenix

adult. Beyond the affluence of our

fan base, business owners are also

very surprised to learn about the

level of engagement our fans have

with the Coyotes and our partners,”

Humes concluded.

®

Better Business Bureau Serving Central, Northern & Western Arizona 4

Jasmine HillConciliation and Engagement SpecialistQ: A customer review was posted to my BBB Business Review. What should I do?

A: Read over the review to ensure the consumer had a marketplace interaction or

transaction with your business. If an issue is brought up, take time to look into the situation

and talk with employees involved. Responding to a customer review shows consumers

you’ve acknowledged their input, whether positive, negative or neutral.

BBB Experts Answer Your Questions

Brittney WilliamsTrade Practices and Investigations SpecialistQ: I came across an ad from a competitor with misleading information. How can I report this and can I remain anonymous?

A: Businesses can report misleading ads to BBB’s investigations team. When BBB finds

violations based on our Code of Advertising, we reach out to the business and advise them

to update their advertising. If they do not comply, BBB then reports the violation on their

Business Review, affecting their grade.

We also report our findings to the Arizona Attorney General or the Division of

Advertising Practices, which is a part of the Federal Trade Commission. Anonymously report advertising

concerns to investigations@arizonabbb.org or 602-264-1721.

Have a question? Email yourbbb@arizonabbb.org with subject line: “Ask the Experts.”

Cost-Saving Merchant Processing Program for BBB Accredited Businesses

• Connect with Us• Connect with Your Customers• Payment Services for Your Business

*Elavon has partnered with Desert Schools Federal Credit Union to offer a discounted merchant services program to BBB Accredited Businesses. Call or email today for details.

602-335-BIZ1 (2491) businesssolutions@desertschools.org

bbb.org 5

DID YOU Know?

*Statistics from June 1 through August 31, 2016

653 BBB Accredited Business

applications accepted across

Greater Arizona

58BBB Accredited Business

applications denied for not

meeting BBB’s standards

6,840BBB Customer Reviews

submitted for local

businesses

15Businesses revoked for

a failure to meet BBB

standards

1,036,849BBB Business Reviews

requested

2016 Tax Changes for Small BusinessBy Duran Accounting Solutions, BBB Accredited Business Since 2009

In 2015, President Obama announced two tax-law changes, one of which

significantly affects business provisions for 2016: the Protecting Americans

from Tax Hikes (PATH) Act. Below, are key changes part of the PACT Act

business owners should keep in mind as they prepare 2016 taxes.

Due Dates

The PATH Act changed some business tax filing due dates. The due date

for S Corporations remains March 15; however, due dates for partnerships

and Corporations changed. The tax deadline for Partnerships is now March

15, while Corporations that file Form 1120 have until April 15. All business

extensions are due September 15.

Section 179 (Deductions and Bonus Depreciation)

Section 179, otherwise known as the expensing election, is now permanent

at $500,000 with a spending cap of $2 million. This means, businesses can

write off the full price of qualifying equipment and/or software purchased

or finance during the tax year (up to $500,000), versus writing it off as it

depreciates. Bonus depreciation only covers new equipment at 50% for

2016.

Qualified Restaurant, Retail and Leasehold Improvements

The provision makes the 15-year recovery period permanent for the three (3)

categories. Business owners should determine if the property qualifies for

15-year depreciation.

Repair Regulations

Repair regulations allow repairs to be expensed instead of capitalized.

Small Taxpayer Safe Harbor Election

The regulation allows business owners to use the safe harbor clause to

deduct instead of capitalize, repair improvements up to $2,500.

Bonus Depreciation on Qualified Improvement Property

Bonus depreciation improvements were extended through 2019. It is

important to properly identify the eligible property for bonus depreciation

now that most improvements to a building qualify.

Some new, tax-law changes benefit small business. However, it is important

for business owners to organize all expenses and keep documentation as

proof. By tracking expenses, you’ll be in a better position to take advantage

of applicable credits and deductions, thus paying less tax. Remember, enlist

the help of a trustworthy tax professional when needed.

Visit irs.gov for more information.

See page 9 for the Spanish version of this articleLea la versión en español de este artículo en la página 9

Better Business Bureau Serving Central, Northern & Western Arizona 6

Connecting with Businesses & Consumers in Arizona

Yavapai County Advisory Council

Senator McCain visits Maricopa County Campus

Vice President of Communications on 3TV

Yavapai County Women in Business Luncheon

World Elder Abuse Awareness Day

Yuma Chamber Chatter Box Mohave County Director on KTNR

Association of Latin American Entrepreneurs

BBB President/CEO Interview for SHRM Conference

Director of Community Relations on Univision Arizona Mohave - Western Welcome Club

Mohave County Business Seminar

®

Sharing the Power of BBB & Our Accredited Businesses

bbb.org 7

downloaded on as many devices as the business needs,” Steven Wyer, CEO of Third Coast Interactive and creator of The Review Solution app said.

Accredited Businesses can download the app and use it within minutes – all they need is a device key, which can be obtained by signing up for the program. Best of all, there is no need for extensive training, special hardware or a comprehensive understanding of technology to be able to collect customer reviews.

BBB also offers educational webinars that detail the customer review verification process. The webinars demo the app, and at the end, show how to download the app to start requesting customer reviews.

“Accredited Businesses focused on online review sites such as Google, Yelp, YP, Home Advisor, in addition to the BBB, can upgrade The Review Solution service without any setup fees, contract,

New Accreditation Benefit: Request a Customer Review by TextFree Tool Makes It Easy For Businesses To Get Reviews With BBB

BBB Accredited Businesses are already experiencing how online customer reviews posted on a BBB Business Review can potentially attract new customers. Now, as BBB partners with The Review Solution this fall, businesses will have the ability to send text messages to request customer reviews right after point of service.

The Review Solution is a free, mobile and desktop app available to all BBB Accredited Businesses (ABs). It is available on Android and iOS mobile devices as well as PC and Mac computers. With this app, businesses can send a text to a customer requesting a BBB review; the customer can then use the link in the text to submit a review. It’s fast and easy!

“The Review Solution app, instructional webinars, and user support are free to all Accredited Businesses. Best of all, there is no additional cost for the app to be

Support Ethics in Sports — Buy a Golf Ball, Fund a Scholarship

In partnership with the Arizona Interscholastic Association, Better Business Bureau (BBB) promotes ethics in sports by celebrating Arizona high school students who do the right thing on and off the playing field. Each month, a student is selected as BBB’s Ethical Athlete for showcasing good sportsmanship and integrity.

BBB Ethical Athlete & Ethical Champion ScholarshipsThe Ethical Athlete recognition is more than an award, it’s a scholarship worth $500.

Throughout the school year, several students are recognized as Ethical Athletes, but only one is named BBB’s Ethical Champion at the end of year, receiving a $2,000 scholarship. Know a deserving student athlete? Nominate them at athlete.arizonabbb.org.

We Need Your Help!

Help us fund the Ethical Athlete and Ethical Champion scholarships by purchasing a golf ball. Proceeds from the helicopter golf ball drop not only help recognize outstanding student athletes, they also help promote and encourage ethics in sports.

Buy a golf ball today at helicopterballdrop.arizonabbb.org.

2015 - 2016 BBB Ethical Champion Adrian Edwards of Higley High School

Current Customer Review Mobile View

What the Customer Receives by Text

termination fee or costs for customization. There is a month-to-month fee for using this upgrade; the upgrade will not affect the free version available only to BBB Accredited Businesses,” said Wyer.

Asking for BBB Customer Reviews is simple and fast with this free app, so get started today!

thereviewsolution.com/BBB

Better Business Bureau Serving Central, Northern & Western Arizona 8

5 Simple Steps to Enhance Your BBB Business Review

1. Upload your company logo or storefront picture to personalize your Business Review.

2. Add up to 20 pictures and 3 videos about your business.

3. Add your Twitter account so live feeds are featured on your Business Review. Add other social media accounts, as well.

4. Add a detailed business description including hours of operation

5. Ask for Customer Reviews. See article on page 7 to ask for reviews by text.

Host Your Next Event at BBB!

BBB Business & Community CenterHost your next event at Better

Business Bureau. Free* rooms for meetings, presentations, trainings,

and events.

reservations.arizonabbb.org

®

*Restrictions may apply

En el 2015, el presidente Obama anunció dos cambios en la legislación fiscal y uno de ellos fue la Ley de Protección de los Americanos de Alzas de Impuestos (PATH, por sus siglas en inglés). A continuación, se presentan los principales cambios que los empresarios necesitan estar al tanto para la temporada de impuestos 2016.

Fechas de Vencimiento La Ley PATH cambio las fechas de vencimiento para algunas declaraciones de impuestos de negocios. La fecha de vencimiento para las Corporaciones S sigue siendo el 15 de marzo. Sin embargo, las fechas de vencimiento para las Asociaciones y Corporaciones C han cambiado. La fecha límite para Asociaciones es ahora el 15 de marzo, mientras que las Corporaciones que presentan el Formulario 1120 tienen hasta el 15 de abril. La fecha de vencimiento para todas las extensiones de negocios es el 15 de septiembre.

Sección 179 (Deducciones y Depreciación Bonus) Sección 179, también conocida como gastos de elección, es ahora permanente al nivel de $500,000 con una eliminación que comienza en $2 millones. Esto significa que los negocios pueden deducir el precio completo de equipo que califica y/o software comprado o financiado durante el año fiscal (hasta $500,000), en vez de reducirlo poco a poco mediante depreciación. La depreciación bonus solo cubre equipo nuevo hasta un 50 por ciento.

Mejoramiento a restaurantes, hipermercados y propiedades arrendadas La provisión hace permanente el periodo de recuperación de 15 años para las tres categorías. Los propietarios de negocios deben determinar si la propiedad califica para la amortización de 15 años.

Reglamento de Reparación El reglamento permite que reparaciones sean reportadas como un gasto en lugar de capitalizar lo reparado.

Elección Safe Harbor para Pequeños Contribuyentes El reglamento permite utilizar una cláusula de Safe Harbor para deducir, en lugar de capitalizar, la reparación de hasta $2,500.

Depreciación Bonus para Propiedad de Mejora Calificada La Depreciación Bonus para las empresas se ha ampliado hasta el 2019. Es importante identificar la propiedad elegible para la depreciación bonus ya que ahora la mayoría de mejoras de un edificio califican para la depreciación bonus.

Algunos cambios nuevos en las leyes fiscales benefician a propietarios de negocios. Sin embargo, es importante mantener un registro de gastos bien organizado. Al organizar sus gastos, estará en una mejor posición de aprovechar los créditos y deducciones disponibles, y así pagar menos impuestos. Recuerde, usar la ayuda de un preparador profesional si es necesario.

Visite irs.govespanol para mas información.

bbb.org 9

Legislación Fiscal 2016: Cambios para Pequeñas EmpresasPor Duran Accounting Solutions, Negocio Acreditado por BBB since 2009

See page 5 for the English translation.

Ethics, Alive & Well for Valley Business Leaders

10

While some believe ethics to be a bit old

fashioned or not a “hot” business topic, Arizona

companies come together to share how ethics are

alive and well, impacting their bottom line in more

than one way.

Created three years ago to provide a forum for

business professionals to learn and share strategies

on ethics, the Ethics Symposium continues to deliver

real-life examples that highlight the importance of

ethics in the workplace.

During the first half of the program, past Torch

Awards winners Jill Kohler with Penrose Academy,

Dave Riccio with Tri-City Transmission, Kathy Rock

with Curt’s Auto Repair, and Larry Thornton with

Pitzer’s One-Hour Air Conditioning and Heating

shared unique stories on how ethics play a significant

role in day-to-day operations. However, panelists not

only shared success stories, they answered the hard

questions of how do they promote an ethical culture

and what they do to correct unethical behavior.

“You can’t have business ethics without having

personal ethics,” said Kathy Rock as she emphasized

the importance of making ethics part of the hiring

process.

“I don’t have a daughter, but if I did, I’d name her

grandma, so they’d treat her with respect,” said Dave

Riccio when sharing how he ensures all staff members

understand the meaning of good customer service. “If

this was your mother’s car, how would you handle it?”

3rd Annual Ethics Symposium Highlights Winning Strategies from Winning Companies

The examples shared not only brought to life

ethical dilemmas experienced by most business

owners, they also illustrated strategies for dealing

with such dilemmas that, in the end, foster an ethical

culture.

We Were “Live” This Year!

New this year, was the ability to livestream the

Ethics Symposium via the web. Since the event, the

recorded video has been viewed more than 140 times

on YouTube.

Want to see what you missed? View the 2016 Ethics Symposium at any time at

bit.ly/2016EthicsSymposiumVideo

Is Your Company the Next Torch Awards for Ethics Winner?

Don’t miss the opportunity to nominate your

company for the 2017 Torch Awards for Ethics.

Nominated companies that meet basic criteria, will

be invited to complete the application for a chance to

be among the five winners celebrated at the awards

dinner next spring.

Visit torchawards.arizonabbb.org to nominate your

company. Nominations open until Friday, November 25, 2016.

Contact Your BBB Accredited Business Support Team

yourbbb@arizonabbb.org | 602.264.1727 | Live chat at arizonabbb.org

Facilitator Brian Burt, Snell & Wilmer & Emerging Business Group Chair

Panelist Dave Ricco, Tri-City Transmission

Panelist Jill Kohler, Penrose Academy

Panelist Larry Thornton, Pitzer’s One-Hour Air Conditioning & Heating

Panelist Kathy Rock, Curt’s Auto Repair

bbb.org 11

Absolute Comfort Heating & Cooling . Advanced Auto Service & Tire Centers All Seasons Retractables . Alert Cleaning Services, Inc. . Arizona Kitchens

by Max . A Smooth Move . Austin Fleck Property Management . Azex Pest

Solutions . Berge Ford . Brewer’s Air Conditioning & Heating, Inc. . Capstone

Roofing . Champ’s Auto Repair Service . Dusty Creek Builders, Inc. . Earth

Water Fire . Ed Whitehead’s Tire Country . Fixtures Done Right LLC . Goodmans

Interior Structures . Hobaica Services, Inc. . Joseph’s Coat Painting . Kelly Clark

Automotive Specialists . Landscape Authority, LLC . Linda Booker Realty . Lodi

Garage Doors and More . MasterTech Pest Solutions . Metro Movers . One Call

Plumbing . P.J. Hussey & Associates, Inc. . Randall J. Craig Attorney at Law . Renco Roofing . Sam’s Auto Body . Savage Air Conditioning, Inc. . Sexton Pest

Control . True View Windows . Velarde Floor Covering

BRONZE & COPPER:

DIAMOND:

ADAMSREFRIGERATION CO.

SINCE 1947

Thank You BBB Media Sponsors

SILVER:

GOLD:

BBB Sponsorship

FAQsWho can be a media sponsor?

All BBB Accredited Businesses

are welcome to participate in

media sponsorship.

What’s included in the sponsorship packages?

In addition to the annual

accreditation fee, sponsorship

packages offer a variety of

advertising options. Packages

can be an affordable addition to

your marketing plan as different

forms of advertising are offered

like online directory ads, website

banners, radio, TV, and outdoor

ads, as well as customer survey

cards.

What does BBB do with the money it gets from sponsors?

Sponsorship fees help to cover

advertising costs associated

with our packages. Additionally,

it supports BBB in fulfilling core

services, like guiding consumers

to spend money wisely.

How can my business become a sponsor?

We would be happy to set an

appointment to review which

sponsorship package would be

the best fit for your company.

Call us today at 602-240-3999 or email sponsorship@arizonabbb.org.

PLATINUM:

EMERALD:

Air Conditioning Plumbing | Solar

BUY • SELL • TRADE10261 N. SCOTTSDALE RD., SCOTTSDALE AZ 85253

SINCE 1971

Contact Your BBB Accredited Business Support Team

yourbbb@arizonabbb.org | 602.264.1727 | Live chat at arizonabbb.org

Better Business Bureau Serving Central, Northern & Western Arizona 12

®

Better Business Bureau® Serving Central, Northern & Western Arizona1010 E. Missouri AvenuePhoenix, Arizona 85014

Unless otherwise indicated, all events take place in the Phoenix area. Seminars are free. Register at events.

arizonabbb.org.

Upcoming Educational & Signature Events

october

4 | BBB University (in Lake Havasu City) from 11:30 a.m. to 1 p.m.

7 | How to Start Facebook and Twitter Pages for Your Business (in Flagstaff) from 8:30 to 10 a.m. Presented by Myriam Cruz from BBB

13 | Integrity Golf Classic 10:30 a.m. Shotgun

19 | Digital Marketing Made Simple from 8 to 9:30 a.m. Presented by Ron Cates, Digital Marketing Expert and Speaker

19 | BBB University (in Prescott) from 11 a.m. to 1 p.m.

27 | How to Navigate Ethical Dilemmas Between Leaders, Staff, and Clients from 8 to 9:30 a.m. Presented by Marcy Maslov from Home of e-Factor

november

3 | Time Management: How to Enhance Your Personal Productivity from 8 to 9:30 a.m. Presented by Margo Brown, co-author of Exploring Productivity

16 | BBB University (in Yuma) from 11:30 a.m. to 1 p.m.

17 | Put Your BBB Accreditation to Work from 8 a.m. to 9:30 a.m. Presented by Faustine Chan from BBB

april 2017

12 | Torch Awards for Ethics from 6 to 9 p.m. at the Arizona Biltmore Resort and Spa

connect.arizonabbb.org