Third Conference of Latin America Network for Research in Services (REDLAS), with the support of Colegio de México, Colegio de la Frontera Norte, ECLAC, IADB, OECD,

UNCTAD and WTI

Innovation and internationalization in services: New sources of economic development in Latin America

Mexico City, March 13-14, 2014 Venue: El Colegio de México

Day 1: Thursday, 13 March

8:45 - 9:30 Registration

9:30 - 10:15 Opening remarks

Venue: Alfonso Reyes Auditorium

- Manuel Ordorica, General Secretary, El Colegio de México

- Jorge Carrillo, Director of Social Studies, El Colegio de la Frontera Norte

- Hugo E. Beteta, Director, ECLAC Subregional Headquarters in Mexico

- Jose Antonio Romero, Director CEE, El Colegio de México

- Arturo Alvarado, Director CES, El Colegio de México

10:15 - 10:30 Coffee Break

10:30 - 11:15 Keynote Speaker Venue: Alfonso Reyes Auditorium

- Francisco N. Gonzalez Diaz, CEO, ProMéxico

Foreign direct investment and the service sector in Mexico

11:15 - 13:00 Session 1: Connecting local service providers to global value chains Organizer: ECLAC Venue: Alfonso Reyes Auditorium

- Ramon Padilla and Nahuel Oddone: Participation of SMEs providing services in goods’ value chains (ECLAC)

- Marcela Gomez and Nanno Mulder: The impact of quality certifications on Chilean IT services exports (ECLAC)

- Joaquin Piña: Rethinking the agenda of trade in services in Latin America (Chamber of Commerce, Santiago)

- Jorge Mario Martinez: moderator (ECLAC)

Book launch: Latin America’s emergence in global services: A new driver of structural change in the region?

- Nanno Mulder (ECLAC)

13:00 - 14:30 Lunch

14:30 - 16:15 Session 2: Service economy in Mexico: organizational, technological and employment matters Organizers: COLMEX and COLEF Venue: Alfonso Reyes Auditorium

- Alfredo Hualde: Employment in services: the case of call centers (COLEF)

- Jorge Carrillo and Redi Gomis: Multinationals: services vs goods. Are they really different animals? (COLEF)

- Jordy Michelli: The evolution of call centers: from service providers to information managers (UAM-AZC)

- Humberto Garcia: Trade in goods and services in Mexico, 2000-2012: A pending public policy’s agenda (Universidad Autónoma del Estado de Morelos)

- Prudencio Mochi: Services for MSME electronic services suppliers (CRIM-UNAM)

- Maria de los Angeles Pozas, Moderator (COLMEX)

Third Conference of Latin America Network for Research in Services (REDLAS), with the support of Colegio de México, Colegio de la Frontera Norte, ECLAC, IADB, OECD,

UNCTAD and WTI

Innovation and internationalization in services: New sources of economic development in Latin America

Mexico City, March 13-14, 2014 Venue: El Colegio de México

16:15 - 16:30 Coffee Break

16:30 - 18:00 18:15 - 19:15

Parallel Sessions on Selected Papers: Organizer: REDLAS

Session Impact of services on added value creation and the innovation Venue: Room 2243

- Fabio Neves da Rocha: Interest alignment for joint business development: How global software houses and consulting firms work together in the Enterprise Systems (Mackenzie Presbyterian University)

- Oscar Gonzalez Flores: Internationalization and innovation of Coauhila’s service SMEs (Universidad Autónoma de Coahuila)

- Victor Manuel Martinez Rocha: Current situation and innovation mechanisms employed by service SMEs in Victoria, Tamaulipas (Universidad Politécnica de Victoria)

- Humberto Garcia: Moderator (Universidad Autónoma del Estado de Morelos)

Session: Impact of service on productivity, industrial and trade policy Venue: Room 2244

- Dorotea Lopez: Diversification and value added: challenges and pending economic policies. A review of Chilean services export polices (University of Chile)

- Gabriela Dutrenit and Natalia Gras: Determinants of innovation and productivity in the services sector: manufacturing also matters (UAM, Mexico)

- Ramon Padilla: Moderator (ECLAC)

Session: Value creation based on networks of services (conducted in English) Venue: Auditorio Alfonso Reyes

- Jean Philippe: Customer perceived value of networked services: an assessment of airline alliances by consumers (Aix Marseille Université)

- Usman Ahmed: Commerce 3.0 for development: the promise of the global empowerment network (Policy Counsel and Head of Americas, eBay Inc. Public Policy Lab)

- Fabio Morganti: Value Creation, configuration and appropriation–case study in a knowledge intensive service company (University of Chile)

- Suzana Quinet de Andrade Bastos: Multiple trends of tertiarization: an input-output analysis of the service sector expansion (Universidad Federal de Juiz de Fora)

- Nanno Mulder: Moderator (ECLAC)

Session: Meeting on the future organization and activities of REDLAS Venue: Room 2245

- Participants: REDLAS’ members

--------------- End of day 1 ---------------

Third Conference of Latin America Network for Research in Services (REDLAS), with the support of Colegio de México, Colegio de la Frontera Norte, ECLAC, IADB, OECD,

UNCTAD and WTI

Innovation and internationalization in services: New sources of economic development in Latin America

Mexico City, March 13-14, 2014 Venue: El Colegio de México

Day 2: Friday, 14 March

9:00 - 11:00 Session 3: International Collaborative Initiative on Trade and Employment (ICITE): Employment and Productivity in Services Organizers: OECD and UNCTAD Venue: Alfonso Reyes Auditorium

- Guillermo Valles: Introduction and moderation (UNCTAD)

- Douglas Lippoldt: Services trade and employment: insights from ICITE (OECD)

- Luisa Rodriguez: UNCTAD Services Policy Reviews (UNCTAD)

- Hubert Escaith: Participating and upgrading in trade in value added: the services perspective (WTO)

- Ricardo Cavazos Cepeda: Latin American trade and employment: a sectoral survey (Consultant to the OECD)

- Juan Falconi: Services and employment in Ecuador (Consultant to the UNCTAD)

11:00 - 11:15 Coffee Break

11:15 - 12:00 Keynote Speaker Venue: Alfonso Reyes Auditorium

- Jorge Arbache: Economic Advisor to the President of BNDES

The impact of services on the competitiveness of the Brazilian manufacturing

12:00 - 13:45 Session 4: Incentives and location for Global Services’ FDI attraction Organizer: IADB Venue: Alfonso Reyes Auditorium

- Gabriel Gari: Incentives for the offshore industry in MERCOSUR countries (University College London)

- Jorge Ricardo Barriga Palacio: Location determinants in global services sector. A synthetical indicator for Latin America (PROSPECTA)

- Jaime Granados: Special economic zones and global services in Central America (IADB)

- Pablo Garcia, Moderator (IADB)

13:45 - 14:00 Closing Remarks Venue: Alfonso Reyes Auditorium ECLAC