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ThinManager® and Relevance ® UpdateThinManager Overview, Roadmap Review to 10.0 and Beyond

Confidential Property of AVEVA Group plc.

Keith Jones, Director, ThinManager International

Agenda

About ThinManager, Our Customers and Product Family

ThinManager Overview

• How ThinManager Works

• Thin Clients and ‘Zero’ Clients

• Core Functionality

The Business Case for ThinManager

Migrating using ThinManager to Reduce Downtime and Implementation Risks

Mobility (Short Overview)

ThinManager Roadmap

• New in ThinManager 10.0 (Current) and ThinManager 11.0 (November 2018)

Summary, Q&A

Page 2Confidential Property of AVEVA Group plc. |

About ThinManager

History

Automation Control Products

• Evolved from a systems integration business

ThinManager first released in 1999

• Relevance Technology integrated in 2013

Over 50,000 licenses in more than 5,000 customer sites

• Over 10% of Fortune 500 Companies

• Over 1,000 different organizations

Designed and Built for the needs of an automation environment

What Is ThinManager?

ThinManager is software which provides Centralized Configuration,

Management, Visualization and Security of Thin Clients and Mobile Devices,

Servers, and Virtual Machines in Terminal Services based Networks.

ThinManager ensures your applications are securely delivered, and available

to the people that need them, when and where they need them, regardless

of system failures.

Content Types

HMI

MES

CMMS

ERP

Web Content

IP/USB Cameras

Terminal Shadow

Panels

Linux/Unix

Devices

Thin/Zero Clients

Mobile Devices

PCs

Users

Individuals

User Groups

Locations

Facility

Lines/Areas

Assets/Devices

Win

do

ws

Bas

edV

NC

DELIVER CONTENT IN 3 WAYS

ThinManager Securely Delivers Content

ThinManager will safely and securely deliver Content to any combination

of Device, User and Location.

Traditional Automation Network

7

Dedicated PCs for dedicated applications.

Control Room Plant Floor Offices

Plant Floor

HMI MESHMI

ThinManager Solution

Terminal servers running Plant Floor applications.Thin ‘Zero’ Clients for User Stations. Mobile Devices for Mobile Users.

Plant Floor

HMI / MES

Control Room Plant Floor Offices

Terminal to Terminal Shadowing• MultiSession• Tiling, Virtual Screens

Office GradeThin Clients

Mobile Users

HMI / ERP / MES

• MultiSession• MultiMonitor• Instant Failover• Redundant

Ethernet• Camera Feeds

PLANT FLOOR

CONTROL ROOM

OFFICES

Deliver sessions tomultiple monitors and/or

virtual screens on a single thin client

Deliver virtual desktops or

manage PCsas thin clients

Industrial PanelsRemote Desktop to

HMI (via VNC)

Feedsfrom USB & IP

cameras

Deliver content to theright person at the

right time and place

Deliver applications based on what is assigned to the

terminal or user.

Industrial Thin Clients

ThinManager can easilyassign content to users.

This allows applications to follow a user as they move from terminal to terminal.

ThinManager provides secure configuration and delivery of content to any combination

of device, user and location.

Applications& Content

ThinManager

Application Delivery

USERS

PC

HMI MESERPHTTPCMMSHMI

ThinManager Customers

Food & Beverage Energy

ThinManager Customers

CPG & Pharmaceutical Manufacturing

ThinManager Customers

Metals & Mining Water and Wastewater

ThinManager Vertical Adoption

6%

9%

10%

11%

25%

9%

8%

3%

5%

9%

5%

Building/Construction

Chemical

Consumer Products

Energy Oil & Gas

Food/Beverage

Medical/Pharmaceutical

ThinManager Products

ThinManager ®

• Released December 2017 – ThinManager 10.0

Relevance® first released 2013

• Adding location awareness

• Today a standard capability of ThinManager

ThinManager Thin Client Software

• WinTMC, iTMC, aTMC, uTMC

TermMon

• ActiveX Control

How does ThinManager work?

The User Experience

Step 1

• Thin client powered on

• Boots from ThinManager

• Get firmware and configuration

Step 2

• Configuration directs thin client to terminal server(s), cameras and other sources

• Pass login information

• Start sessions

• Runs application(s), deliver content

• Operator interacts with application(s)

Technical Functionality

Thin Client to ThinManager

Configuration to Thin Client

Session Request to Servers

TS CAL Request

TS CAL Permission

Session Display

Thin Clients, Zero Clients

No OS or Firmware

Industrially Robust (for Plant operation)

Connectivity:

• LAN

• Video

• Network

• USB

• (Serial)

• (Audio)

Zero Client Characteristics

ThinManager Thin Client Types

Two Types of ThinManager Capable Thin (Zero) Client:

• ThinManager Ready Clients

‒ Boot with special BIOS

‒ Limited to certain devices, manufacturers

• ThinManager Compatible

‒ PXE Boot from ThinManager

‒ Dozens of Manufacturers

https://kb.thinmanager.com/index.php/Supported_Hardware

Thin Client Benefits – Technology Drivers

Robust and Reliable

• No Moving Parts Typically

• High MTBF

Environmental

• Built for purpose –

‒ Hazardous/Temperature/Vibration

Secure

Lower Energy

• Reduced Support Infrastructure Required

27

Core ThinManager Functionality

Core Functionality

Wizard-based Configuration

Failover Management

• Server, Application, Network

• Instant Failover

AppLink

Terminal Shadowing

User Security

• Biometrics, Card Readers, AD Integration

Software Clients

• WinTMC, iTMC, aTMC, uTMC

MultiSession

SmartSession Load Balancing

Display Versatility:

• MultiMonitor, Tiling

• Virtual Screens

• Keyboard/Mouse Sharing

IP and USB Camera Support

Remote Management

Location Awareness (Relevance)

ThinManager – Business Case

Why do customers buy ThinManager?

Software Benefits

Increases Reliability and Reduces Unscheduled Downtime

Centralizes Management and Control

Improves Security

Reduces Energy Cost

Reduces Operational Management Cost

Increased Reliability

Processing is moved to a central location off the production floor

Failover and Redundancy provide backups in case of server failure

PCs with hard drives replaced with solid-state industrial hardware

MTBF of a thin client is far higher than PC

• Many customers have clients running for 10+ years!

Increased Control

Configuration at centralized ThinManager instead at every PC

• Install Once – Use Many

Deploy and deny application access with ease

Shadow terminals remotely

Remote management across the network

System status is shown in ThinManager interface

Increased Security

Easy to configure user access

• Obscure user credentials from operators

Active Directory Synchronisation and Authentication

Encryption of all communications and data

No hard drive with sensitive information to lose or have stolen

Control installation of rogue programs

• Processing can be kept in secure room

• No floppy or CD drives on thin clients

• USB disabled by default

Decreased Energy Costs

Thin clients use 15% of the energy of a PC

Less power consumption

• 8 watts vs. 96 watts on average

Lower cooling costs

Lower UPS requirements

Decreased Maintenance Costs

Simple Configuration – OT-centric

Mainframe-style architecture for the Windows environment

• Fewer Systems to Operate and Maintain

‒ Decreases hard drives to a few terminal servers

‒ Patching and Anti-virus on a few servers

‒ 1 server ≈ 25+ industrial users

Rapid terminal replacement by semi-skilled personnel

• No loss of process control

Example - When a PC Fails…

Typical Real World Scenario:

• Industrial Plant, 50 PCs, lifetime of PC is 2 years

• Therefore, 1 failure every 2 weeks

On Failure:

• Replace PC with new unit (from storage)

• Install OS (or Image)

• Patch, Update antivirus, configure

Average of 1 day of work, and process is down

Thin Client Terminal Replacement

If a thin client fails, it can be rapidly replaced by unskilled personnel

• Technician disconnects and removes failed unit

• Reconnects new unit and powers on

‒ Spare is often held in local inventory (cheap!)

‒ Can be different model or manufacturer

ThinManager detects unit change and asks to reconnect session.

Work continues! No loss of application, minimal downtime and about 10-20 minutes of elapsed time.

ThinManager – Reducing Downtime when Migrating

Strategies for Migration

41

When implementing a solution with ThinManager, two scenarios are encountered in reality

‘Green Field’ Installation

• Designing and Best Practices considerations

• Not really ‘Migration’

Migrating Existing (Operational) Architecture

• Far more common

• Far more complex

System Migration Scenarios

42

By far the easiest way to implement a thin client / ThinManager solution

Design Considerations:

• Users and Applications

‒ HMI, Historians, Work Order Systems, Reporting Tools, etc. etc…

• Hardware

‒ Servers – Sized for applications and users

‒ Operator Terminals

– Selected for Environment Concerns

– Hazardous Areas (C1/D1, C1/D2), Operating Temperature, Wash down, etc.

– Industrial vs. Commercial

• Software

‒ Licenses for Applications, ThinManager, Server and CALs

Green Field Implementation

Typical Scenario:

You have a number of PC based systems, maybe some servers on a running plant

You wish to migrate to an RDS architecture

• Using ThinManager to manage and maintain

Issues?

• Some, but not all, applications are the same

• Not all application software is the same version

• Some software will only run on older OS versions

• Plant Downtime must be minimised

Migration

Existing Architecture Example

PLC PLC PLC

PLC PLC PLC

Final Architecture

Terminal Servers

Thin

Client

Thin

ClientThin

Client

Thin

Client

PLCs

All Application Software installed on Servers

• Any application software can be implemented

Servers handle multiple sessions

• Sized appropriately

• Load balancing in ThinManager if desired

Servers can be located anywhere

No limit on number of servers

• Easy to scale

Server Architecture Benefits

Typical Project Approach

▸ Prepare

• Produce a Detailed Project Plan

• Evaluate Potential Pitfalls and Failure Scenarios

• Plan for Side-by-Side Staging

▸ Design, Test

• Design the future architecture

• Test Offline with new hardware and software

• Ensure FAT conditions are met

▸ Side-by-Side Implementation

• Old and New Systems should be able to be switched between and viewed simultaneously

▸ Go Live

• Final switchover to new architecture

47

Install New Terminal Servers

• Install ThinManager (usually on these)

Install Application Software on Servers

• If Multiple Versions, use Virtual Workstations

Connect Thin Clients to Network

• Configure Thin Clients in ThinManager

• Configure Display Clients for New Solution and also existing (running) application

Deploy Thin Clients

Validate Applications

Migration Stages

49

Existing Applications running on existing systems

New Applications running on server systems, delivered to thin client

Side-By-Side Implementation

PLC

PLC

50

Optionally deliver old Application to Thin Client using ThinManager

• Simultaneously with new application using ThinManager Display Client

Discontinue using old Application on PC

Discontinue using old Application Display Client

Side-By-Side Implementation

PLC

51

IT Integration

• May require AD configuration etc.

Additional Hardware may be required to be attached to thin clients

• RFID Readers, Biometrics, Touchscreens, Serial devices etc.

Network bandwidth

• Generally not an issue unless video is being incorporated

Licensing

• RDS CALs will be needed

• Product Licensing for RDS architectures may be different

‒ Especially considering Failover/Redundancy aspects

• ThinManager Licenses will be required

Other Considerations

Mobility and ThinManager

What is Relevance?

By interfacing with internal/external positioning elements (‘Resolvers’), Relevance allows

applications to be securely delivered to mobile devices when and where they are needed.

Relevance manages your mobile-based working environment by delivering the right applications

to the right person and at the right time & place.

Applications and information can be made available based on the location of a mobile device, the

user of a mobile device, the time that the mobile device is being used or any combination of these

criteria.

The Problem is Access

What About Here? And Here? And Here?

Access

Here

Relevance

TermSecure Adds User Security, Mobility

• Mobility limited to user moving around terminals

TermSecure (without Relevance)

Relevance

Relevance adds Location Information

Relevance User and Location Services

Mobile Devices are managed exactly the same way as thin clients

in ThinManager.

• Location content can be geo-fenced to physically limit where the

content can be accessed.

Example:

A QR Code on PLC panel is scanned by mobile device and an

instance of PLC Software is delivered to the tablet with the correct

configuration file automatically opened.

Location Based Mobility

Lo

cati

on

Co

nte

nt

Locations

Locations enabled if a Relevance License present

• Relevance is standard in all new ThinManager licenses

Locations hierarchy designed in ThinManager

With Relevance:

• Information can be delivered

‒ To the right person

‒ With the right authentication

‒ At the right location

Location Resolution is achieved using several technologies

These can be combined for additional security

• Quick Response Code (QRC)

• Bluetooth

‒ Bluetooth Beacons

‒ Mobile Devices

• WiFi

• GPS

Location Resolvers

Relevance Actions

Resolver Actions define how location content is used and delivered

ThinManager Roadmap

ThinManager 10.0

Released December, 2017

Highlights:

• Enhancements for

• Productivity

• Visualisation

• Security

• Mobility

• And More….

Tiling, Virtual Screen and Camera for WinTMC

• WinTMC support for Tiling, Virtual Screens and Cameras. This is the first of our mobile clients to support

these features. Other mobile clients will follow suit in a subsequent release.

Authentication Pass Through

• ThinManager can pass Relevance User credentials natively to supported HMI products using a token

based technology. API is available to software manufacturers

Productivity Features in ThinManager Release 10

Separate Active X Events

• Previously, an ActiveX event gets raised and the EventCode would determine which event occurred.

Now the events will be raised separately, reducing the need for scripting.

New uTMC Client Supports Augmented Reality on Microsoft Hololens

• A new ThinManager client for the Microsoft Hololens supports 2D content as well as QR Code scanning

and Bluetooth beacons.

Support for up to 6 monitors

• Users can now drive up to 6 monitors on a single terminal with supported hardware.

Visualisation Features in ThinManager Release 10

PIN Authentication

• A user PIN can now be utilized instead of a password.

Password Caching

• Provides a configurable time period for password caching (i.e. use password at start of shift, but

then only use badge or PIN remainder of shift).

Security Features in ThinManager Release 10

iPhone as a Beacon

• Bluetooth enabled devices can be used as a beacon for authentication.

• Hence a user can be resolved on approach to a fixed terminal

Enhanced Touch Module

• This module allows users of iTMC and aTMC mobile clients to set delay between mouse click-down and

mouse click-up.

Mobility Features in ThinManager Release 10

Server 2016 support

• General improvements enhance compatibility with Microsoft Server 2016.

Multiple Domain Support

• ThinManager now supports multiple (trusted) domains.

Improved Session Scaling Performance

• Session Scaling now utilizes the GPU for increased performance.

Writable Custom Variables

• End users can now write to custom variables within the ThinManager platform.

Additional New Features in ThinManager Release 10

Summary

70

At X-Change

• ThinManager Expo Stand

Online www.thinmanager.com

• Web Seminars, Technical Papers, Videos

• Download Software and Trial Licenses

• Self-Paced Online Training for End Users

• SI Certification for System Integrators

‒ www.thinmanager.com/si

From your Wonderware Southern Africa Representative

Direct Contact

• kjones@thinmanager.com

More Information

Questions?

Page 71Confidential Property of Schneider Electric |