thinkdata @ nia, korea, 2012

ThinkData: a Data Protection and Transparency Awareness Service based

on Storytelling

Seoul, November 5, 2012

National Information Society Agency (NIA) Seoul, South Korea

Prof. Jean-Henry Morin University of Geneva – HEC Institute of Services Science

[email protected]

http://jean-henry.com/

J.-H. Morin

Outline

•  Intro & Context •  ThinkServices in a nutshell •  ThinkGroup on Data Protection and Transparency

•  ThinkData : Data Protection & Transparency awareness service

•  Results and Feedback

•  Future work & Discussion

J.-H. Morin

in a nutshell

•  Think (do) Tank – on Services Science and Innovation

•  Created in 2008

•  University of Geneva Institute of Services Science (ISS) – State of Geneva Technology Foresight office (CTI)

•  Swiss registered non profit association since 2010

« ThinkServices offers an open co-creation space in a living lab inspired approach, in order for its participants

to sustainably harness the dynamics of services. »

J.-H. Morin

Methods & Approach

•  A Think (do) Tank… … all about “design”

•  Design Science

•  Design Thinking

•  Service Design

Remember the Future

Create the Service Box

Shape the Future Trends

Data, Society & Transparency (TG-DST)

ThinkGroup on :

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Timeline •  August 2010 : initial contacts with data protection commissioners

•  Fall 2010 : Planning and Invitations

•  14 Jan 2011 : ThinkGroup Kick Off meeting

•  20+ participants

•  Definition of the Objectives / Means / Deadline

•  3 h per month over 1 year

•  Initial design brief: “ A Self Evaluation Kit for Data Protection and Transparency ”

•  Result : Launch of ThinkData on Jan 27, 2012

.ch

J.-H. Morin

ThinkData.ch

7

Interactive self-awareness service on Data

Protection and Transparency in organizations

J.-H. Morin

Storytelling

Intro

Trigger

Incident

Solution

Conclusion

External resources

Legal references & principles

What to do

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Filtering and Navigation By Theme

By data types By job function

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Over 40 Scenarios

… and growing !

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PDF Takeaway

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Other Features

•  Glossary •  Key terms and legal principles

•  Engaging the community •  Submit your own story

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Open License – Share & Remix!

http://creativecommons.org/licenses/by-nc-sa/3.0/deed.en_US

J.-H. Morin

The Team

Ø  Giovanna Di Marzo Serugendo, professeure, ISS, Université de Genève

Ø  Nicolas Ducret, designer, Genève

Ø  Isabelle Dubois, préposée à la protection des données et à la transparence (PPDT), Genève

Ø  Patrick Genoud, conseiller en technologie et prospective, Observatoire Technologique, Etat de Genève

Ø  Olivier Glassey, professeur, IDHEAP, Lausanne

Ø  Jean-Henry Morin, professeur, ISS, Université de Genève

Ø  Giorgio Pauletto, conseiller en technologie et prospective, Observatoire Technologique, Etat de Genève

Ø  Catherine Pugin, Spécialiste système et sécurité informatique, (PFPDT), Berne

Ø  Anne Catherine Salberg, préposée suppléante à la protection des données et à la transparence (PPDT), Genève

Ø  Claudia Saviaux Druliolle, directrice, ressources humaines du Pouvoir judiciaire, Genève

Ø  Jean-Philippe Walter, préposé fédéral suppléant à la protection des données et à la transparence (PFPDT), Berne

J.-H. Morin

With the Support of

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ThinkData key Web Metrics

Web metrics Values Number of days service availability 282 Number of unique visitors 9’235 Actions (page views) 40’286 Average visit duration 3 min 15s Average actions per visit 4.7 Number of distinct countries 42

Summary of ThinkData key Web analytics figures since service launch on Jan. 27, 2012 (source : Piwik, as of Nov 1, 2012)

500+ hours of service use

J.-H. Morin

Usage & Feedback

•  As an “FAQ like” screening tool for organizations

•  As a training tool for raising awareness

•  As a way to alert or warn

•  Personal verification use

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Current Status

•  Multilingual : •  2012 : French + German •  2013 : + Italian + English

•  Transfer to Swiss Data Protection & Transparency authorities : •  Under discussion

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Communicating ThinkData

•  International Contacts •  France : CNIL •  AFAPDP : Monaco, Nov 21-23, 2012

•  Scientific •  2012 IFIP eGov Conference Workshop,

University of Agder, Norway, Sept 5, 2012 •  Jurix 2012 : 25th International Conference on

Legal Knowledge and Information Systems, University of Amsterdam, The Netherlands, Dec 17-19, 2012

J.-H. Morin

What’s Next ?

•  2013: Minor upgrade

•  A graphical “seal” to show authoritativeness of stories

•  Scenarios available as structured open data

•  The use of drawings to illustrate the scenarios

•  Back office workflow for managing scenarios

•  Redesigned interface incl. customization, RSS feeds, comments, tags, public stats, etc.

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What’s Next ?

•  2014 Challenge: •  Multijurisdictional •  Serious gaming •  Open Data API •  Open Source

•  Beyond:

•  Establish ThinkData as a global reference service for Data Protection and Transparency

J.-H. Morin

What’s Next ?

.or.kr

http://on.fb.me/yeVnxY @ThinkData101

Join the conversation…

http://thinkdata.ch/

관심을 가져 주셔서 감사합니다

… Q & A Contacts:

Prof. Jean-Henry Morin University of Geneva – CUI

Institute of Services Science http://iss.unige.ch/

[email protected]

@jhmorin

http://ch.linkedin.com/in/jhmorin

http://www.slideshare.net/jhmorin

http://jean-henry.com/