37% 35% 28%

75% of workers would be willing to use emoji more at work.

Emoji could be the key to helping workers convey emotion in digital communication.

Think Emoticons are NSFW? Think Again.

Workers are turning to emoticons to more clearly express themselves in digital communication.

...there’s little change in how they’re used during or

outside of work hours.

want a more casual platform (like mobile

messaging)

want others to do it first

want a larger variety of emoticons

Emoji use at work

Emoji use at home

81%of workers struggle to convey emotion

in professional digital communications

25%

Agreement

27%

Gratitude

27%

Excitement

28%

Happiness

35%

Urgency

39%

Disappointment

Frustration

57%

What Workers Aren’t Saying Despite countless digital communication tools for work, there’s still something missing from the conversation: the tone, inflection and non-verbal cues that help us convey emotion.

!

Negative emotions are the most difficult.

71%

There’s no one-size-fits-all approach to using emoticons in

digital communications.

More than a quarter of workers who are willing to use emoji more at work wish there was a wider variety of options.

Men and women prefer different emoticons to express themselves at work.

Workers choose emoticons most often to express positive emotions in professional communications.

3%3%3%

7%16%64%

Women are more likely than men to use happy

face emoticons

cotap.com

Men are more likely than women to use

thumbs up

This survey was conducted by Kelton Global between March 21st and April 1st, 2014 among 1,015 employed Americans ages 18 and over who own a smartphone, using an e-mail invitation and an online survey. The margin of error is +/- 3.1%.

Percentages of workers who send emoticons in the workplace.

Emoji for the win!

Though they’ve yet to be fully adopted in work

communications...

76%

Welcome to the future of work communication.

The thumbs up emoticon is used more than twice as much in professional communication than in

personal communication.

Nearly 1/2 of these workers don’t feel emotionally connected at work.

Emoji use outside of work hours

Emoji use during work hours

But they have a few requests ;)

Emotions these workers struggle to express digitally

Maybe some of these would be a good start?

88% 75%