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PRODUCT WALK THROUGH

Version 3.6Last Update: March 11, 2014

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Monitoring Only Premium ServiceIncludes everything in the “Monitoring Only” package but with unlimited review sites per location.

Monitoring Monitor up 20 review sites per business location

from a selection of over 180 review sites Chain Management - Identify which locations

drive positive sentiment and which detract from a brand.

Listing Verification: Verify business name, address, and phone number for each location.

Centralized report of all public and private reviews collected – updated daily, weekly or monthly (price varies)

Sort and view reviews by date, review site, or business location

Review handling workflow

Reports & Alerts Charts, Graphs, Trending Reports Weekly and Daily email reports Email Alert when new reviews appear on a

review site

Social Media One click sharing of public reviews on Facebook

and Twitter

Administration Unlimited user access with individual

location/branch level access management

Review Collection Customized private review collection service with your

business logo Route “happy” reviewers and track click-throughs to

public review sites Campaign for reviews via automated email, bulk email,

SMS to mobile phones, kiosk, web links, embedded forms, QR-Code and Facebook.

Optional time-stamped coupons with every review Customized thank you page and email with option to

add a thank video, graphics and other custom content Automated review request service with override

options. Add and track custom survey questions to your review

service Customize review collection forms at the individual

location level Instant alerts when receiving a private negative review Links to your other social media such as Facebook,

Twitter, Google+, Pinterest, LinkedIn, YouTube, website, blog and more.

One-click sharing of testimonials on Facebook and Twitter

Facebook application to add review collection and testimonials to your Facebook page

No limits on reviews collections and review campaigns (subject to fair use policy)

Website Components Live updating testimonial feeds

of collected reviews. Available as a button,

embedded in your website, a scrolling testimonial “widget” or a small cross-fade widget.

Review Collection QRCode for each location

Review collection buttons Embeddable review collection

forms HTTPS forms available

Advanced Options Privacy compliant mode (for

protecting identity of reviewers on the live testimonial feeds)

Google Indexed Testimonials Auto approval options to

reduce administrative tasks. Support for over 26 languages Domain Masking Supports Google’s Rich

Snippets Advanced APIs for 3rd party

enhancements

The Most Comprehensive Reviews Management Service

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SHARE

Facilitates sharing great reviews to the

review sites that matter most

COLLECT

Easily collect customer reviews in

seconds

MONITOR

Track your reviews

across over 200+ review sites with

daily reports

How Does It Work?

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Dozens of reports, charts, and graphs customized to your needs

More Sample Charts

Optimized for quick download mobile devices

Customized with your business logo

http://nr4.me/YourBusinessName

From works in 26 different languages

Response Page after submitted Review

Customer gets coupon for their review regardless of

the rating

Integrated your website, facebook, twitter, google+ and

other social meda pages

Links directly to the review site pages.

Tracks each button click so you know when reviews click through

(Configurable so that 4 and 5 star reviewers are asked to share while 1 an 2 star reviewers are not asked to share).

Customer sees a copy of their review

Hover over with mouse to see date stamp of click throughNew reviews can be reviewed and

approved/disapproved for follow up and testimonial feed – in real time

One Click Push of reviews to Facebook and Twitter and spread the word about a positive review

Manage all your PRIVATE reviews on one screen

View a consolidated list of recent reviews from all monitored review sites. Sort them by rating,

date, review site or download them to a spreadsheet for more analysis

Manage all your PUBLIC reviews on one screen

Ability to add additional custom fields to the review

form

See a preview of the review form while you customize it

For multi-location businesses, you can have a

different review form for each location

See a preview of the review form while you customize it(Preview changes based on the review rating)

Easily add links to your business website and other

social media sites

Choose at what rating level do you want to ask for public

reviews

Show different content and messages depending on

whether a review is positive or negative (you decide what

rating level you consider positive)

Create customized, date stamped coupons

Immediately send a Thank You email and ask happy

customers to leave a review

Follow up email sent to ask again

for reviews

Option to send different messages

for multi-location businesses

Scheduled follow up can be configured

between 1 to 14 days

Copy of client’s review provided to make it easy to “cut & paste” to a review site

Review Handling Workflow

Workflow Column

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Each private and public review is associated with a workflow status. By default each review will be marked “New”, but you can change that status by clicking on the status itself.

Changing Workflow Status

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The workflow status can be changed and a note added to the workflow.

Workflow history

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The workflow status indicates it is now assigned.

When clicking on the “Assigned” status, the work flow status can not only be changed, but a workflow history is provided:

Customize the Workflow

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Don’t like the default workflow states? You can edit them to tailor fit them to the way you do business.

If you want different workflow statuses such as adding “Response in progress”, you can click on the “Add Workflow” to add a new workflow state.

HOW TO ASK FOR REVIEWS

Import Contacts

Your own QR Code provided

for your review form

Each business location gets its

own QR Code

Examples provided for

creating cards, posters or just

adding the review address to your emails

Easily add a “Rate Us” button

to your website (all the HTML

code you need is provided to you

or your web master)

Optionally, you can embed the

review form inside your

website

Add ability to collect reviews

on your Facebook page

Ask for a single review by collecting just name and email

address or mobile phone #

No need to log in to service to ask for a review. Provide this

web address to office receptionist

Upload your email list to send hundreds or thousands of

scheduled review requests

Easily copy and paste your list from a spreadsheet

Customize message sent out to your contacts

Message link automatically fills out the name and email address on the review form

they receive

Email requests are “throttled” so that you don’t

send out too many review requests at once (review sites

don’t like too many reviews coming in close proximity to

each other)

LIVE TESTIMONIALS

Easily add live-updating testimonials to your website

completely customized

Show a rating of your website that shows up in Google search

with a star rating next to your website

Add a “testimonial widget” or embed testimonials – click each

one to see a preview of how it will look

Widgets included a cross fade display which rotates through all

the reviews

Add a “testimonial button” to your website so customers, clients or patients can read

testimonials

Even add testimonials to your Facebook page using

SSL based testimonials

Google search result showing a website with a “rich-snippet”

with 4 out 5 star rating

Provide outstanding

customer service by

responding to unhappy

customers quickly through

alerts

Optionally allow for a mix of testimonials

– so you can show a balance of good to bad

reviews

Anonymize reviews based on your needs or compliance requirements such as HIPPA

Customize the testimonial pages for optimal SEO – so that customers can more easily find your testimonials on search engines (e.g. Google, Bing, Yahoo, etc.)

Customize and Automate Review Management Tasks

LEVERAGING SOCIAL MEDIA

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Customers can leave reviews by

logging in with their Facebook,

Google+ or LinkdIn accounts on many review

sites. This is a partial list of

these sites (for a complete list, see

the “Review Sites” tab)

Over 120 review sites are currently

supported

Easily navigate the reviews

management service workflow

by clicking on each work flow

stage

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Thank you!Questions & Answers