SureSmile Release 7.5.2.6 September 20, 2019

DOC-500550-10 Call Customer Care toll free at 1-888-672-6387 Page 1 of 5

These Release Notes announce the distribution of Release 7.5 Commercial Update 2.6, which includes enhancements and problem fixes since 7.5 Commercial Update 2.5.

Important Note: After every SureSmile Advanced, SureSmile Ortho and SureSmile Aligner software update, we recommend clearing your browser cache to remove any remnants of the old version to optimize software performance. The steps to follow depend on the browser you are using, and are linked here for your convenience:

• Steps for Mozilla Firefox

• Steps for Apple Safari

• Steps for Google Chrome

We have identified and fixed the following problems in SureSmile Advanced, SureSmile Ortho and SureSmile Aligner.

Enhancements

ID SureSmile Software Affected

Headline Explanation

#39017 Advanced*, Ortho* & Aligner** *Advanced & Ortho full-service aligner cases only (DIY cases unaffected) ** all cases

Aligner Orders Simplified

Many of you ordering full-service Aligner cases found the Select/Complete pricing option dialog box confusing and as a result, sometimes you inadvertently chose a pricing option you did not want. To help solve this we’ve made the Select/Complete dialog box easier to use: • The Select / Complete dialog is still displayed

after pressing the Approve & Order Aligners button, but neither pricing option is pre-selected and the Next button is inactive (OK has been changed to Next).

• If you choose Complete, the Next button becomes active. Click to submit the order.

• If you choose Select, aligner icons for both arches are shown. All are pre-selected and the Next button is active. Click to deselect any aligners you do not wish to order. Click Next to submit your order.

See page 3 for more information.

SureSmile Release 7.5.2.6 September 20, 2019

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Enhancements

ID SureSmile Software Affected

Headline Explanation

#39005 Ortho & Aligner Credit card security enhanced

In order to improve the security of your credit card information, you can no longer add new credit cards under Practice Settings. New credit cards can now only be added at a point of purchase.

Security Protection Added

Credit Card Info Saved at Point of Purchase Only

SureSmile Release 7.5.2.6 September 20, 2019

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Ordering Full-Service Aligners Simplified * * This procedure only applies to:

• SureSmile Ortho: Full-Service Aligner Staging cases • SureSmile Advanced: Aligner cases (full-service) • SureSmile Aligner: all cases

This procedure does not apply to DIY aligner cases. After reviewing the staged models, when you are satisfied, approve the staged models and order your aligners.

1. Open the Order tab and click Approve & Order Aligners.

SureSmile Release 7.5.2.6 September 20, 2019

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2. The Choose your pricing option dialog box opens. Choose either the Complete Option or Select Option, then click OK. Note: The system only prompts you to choose the Select or Complete pricing option the first time you order aligners for a patient. This choice then applies to all future aligner orders for this patient.

3. If you are a SureSmile Advanced user and you chose the Complete Option, the Order Submitted

confirmation box opens. Click OK to close the box. All aligners are produced and shipped automatically, including attachment templates.

4. If you are a SureSmile Ortho or a SureSmile Aligner pre-pay practice and you choose the

Complete Option, the Select Payment dialog box opens. Go to step 6.

SureSmile Release 7.5.2.6 September 20, 2019

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5. If you chose the Select option, the patient’s aligners are indicated. All aligners are pre-selected and the Next button is enabled. Click to unselect any aligners you do not wish to order at this time. Click Next to submit your order.

6. The Select Payment Method dialog box opens. Use the default credit card shown, select another from the list, or add a new card. When ready click Place Order.

7. An Order Submitted confirmation box opens. Click OK to close.