There is always Governance somewhere

But has it reached your intranet? Sara Redin, Senior Analyst and Facilitator

mail: sr@jboye.dk, twitter: onlineredin, cell: +45 30 27 79 90

Facilitator… more than anything

I come from a small organisation that focuses on knowledge sharing between digital professionals. We are driven by customer demand and steered by our ambitions on behalf of our clients. Our HQ is in Jutland, and most days less than 20% of the employees are sitting together. Our intranet can be edited by all staff, including the frontpage. We have thousands of intranet pages of which we use around 20.

Why do you need governance?

What would be possible if only you had it?

IT!

Too much content

Wrong content

Liable content

Wrong technical platform

- owned by the wrong people

- disowned by the right people)

Wrong team

No mandate over team

No control over project portfolio

Time wasted on doing the wrong things

The right technology is taken hostage by a threatened department

BU’s take their business critical projects elsewhere

Organisations in general coordinate too little and produce too much

But not everyone are equally frustrated

Possible fixes?

Some tools

Ownership and expiration dates

Great service

Business model - save costs - customer service - process optmization - compliance

Sanctions on rule breakers

Intranets are more difficult to work with than most external

pages

The intranet challenge

When is Go-Live?

I need to put this money

on sales, right now

I need more layouts

Lunch?

I’ve heard we are

getting a really crap

intranet

It has to be Sharepoint, or I will miss

the trip to Vegas.

I want Google

for search

What do you think?

I wanted a new intranet, NOT a

governance project

People have to read my top stories!

You deal with opinionated amateurs

Quote from a member:

”Intranets are great for tasks of high frequency and low complexity.

Managers deal with tasks of high complexity, infrequently”

At the core of Governance is leadership

Know your facts and doublecheck

Trust, but follow up

Push outside the comfort zone, juuust...

Commmunicate, communicate communicate

Be visible and network

Set the right team and work it

Prioritisation is always possible

Loose your definition of perfection

Some answers Frontpage real-estate always have to be dealt with politically, numbers work but there are still feelings

Managers don’t care about content and functionality if it isn’t for them

If you know Search doesn’t stink, it doesn’t. It just takes time for your users to realize. A bad Rap is a really bad investment

It takes time to understand the business, and we never spend enough time neither listening or informing

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