Therap Implementation Strategies:

A Provider PerspectiveCharles Muchina

cmuchina@tlc4blind.org(818) 674-8673

A Strategy?Is Therap a pie in the sky?

Strategy # 1: Therap AssessmentNeeds Assessment Determine diverse needs of your agency How?- Identity your key stake holders i.e. Administrators,

Specialists, Case Managers- Itemized each Department/Facility/Program

needs i.e. Regional Center, Day Program, Residential Program, Children

Strategy # 1: Therap Assessment What system works right now? What?- Review current system used e.g. Excel

spread sheet, data base system etc- Review programmatic forms/format… we are ALL attached to OUR forms- Regulatory requirements

Strategy # 1: Therap AssessmentAlign organization to the Project Goals

What else?– Therap goals identified as a part of

organizational goals – Consider who to add to the project team staff,

especially staff who have strong opinions about the project

Strategy # 1: Therap Assessment Project ‘Team Leaders’

Who?– In smaller organizations, one person

may share more than one role– In larger organizations, you may find

that some roles are split over a few specialists

7

Strategy # 2: Therap Planning

Have you ever had this nightmare?

Strategy # 2: Therap Planning

Develops a structure for the Therap project

Steps, a must? - Establish Therap infrastructure data i.e. Programs,

Demographic information etc - Develop timelines/deadlines

– Outline the key milestones and deliverables – Project Phases

e.g. Demographic, Shared Contacts, User set-up etc

Strategy # 2: Therap Planning

Gain-Support: Therap Goes Viral!

o Staff Meetings

o Newsletters

o Updates

o Slogans

Strategy # 2: Therap Planning - Gain Support

“ THINK THERAP”“ THERAP PULSE

REPORT”“THERAP OPEN

HOUSE”“THERAP KIOSK”“ THERAP INCENTIVE

RESEARCH CONTEST”

Strategy # 3: Therap Implementation Models

Multiple sites

Big Bang’ vs. incremental

Strategy # 3: Therap Implementation Models

Managing multiple sites

– start with a smaller pilot site

– Test workflow redesign ideas

– Take advantage of smaller group of enthusiastic providers

Big Bang- Detailed project plan

for each site/program- Cross training- Gain control control

for different department

Strategy # 4: Therap On Going Planning

Continue to develop the key milestones anddeliverables

Examples- Policies and procedures- Staff Development- Quality Improvement Plans- Quality Assurance Plans

Do the Work ! Start at # 1Tasks! Aka Long Term

Goals

Milestones! Aka Mastery Criterion

Deliverables! Aka

Objectives