THE NRB ZLINUX STRATEGY DIGITAL TRANSFORMATION

POWERED BY ZWilliam Poos, Head of Architecture & Consulting

Agenda

The business challenges

Our consolidation strategy

The levers of modernization (examples)

Cases

Smart Things

Smart

Device

Social Media

Channel

management

(Physical/

digital)

Les

enje

ux

Busi

ness

/IT

User experience

Understanding of customers/prospects

Understanding of behavior-needs, gains, difficulties – emotions

Identification of strengths and weaknesses of the current user experience

Setting up new channels (mobile, social ...) – CommitmentMultiplication of contacts, increased visibility - attractiveness

Mobile - geolocation nearest agency, loyalty cards, payment

Social – sentiments, monitoring, c2c Marketing

Segmentation of customers/prospects

Integration of internal and external data (location - mobile, sentiments- social)

Segmentation – targeted campaigns, personalization per group granular

customer insight

Personalization Interactions per segment / per user

Personalization of the products/services

Personalization of the interactions at different moments

Smart Things

Smart

User

Device

Social Media

Our “smart”

Services /

Products

Channel

management

(Physical/

digital)

Partners

(Physical/

digital)

External Data

sources

(Physical/

digital)

Innovation of products

Evolution of business model

Evaluation of evolution scénarii

Innovation Types

Replacement of products/services

Creation of new products/services

Extension of products/services (mass customization)

Fail fast, succeed faster

Reduction of time 2 market

Customer driven innovation

Minimum viable products

Real-time tracking of the impact of innovations(Zara, …)

Partnership / B2B – loyalty & efficiency

Facilitate / improve the backoffice integration

Outsourcing of the activities to partners

(google maps, demand management outsourcing)

Smart Things

Smart

Device

Social Media

Our “smart”

Services /

Products

Process

automation

(client/internal/

providers)

Collaboration

(Internal,

crowd

sourcing)

Channel

management

(Physical/

digital)

Partners

(Physical/

digital)

External Data

sources

(Physical/

digital)

1. All Teams wille expose their data…

2. Teams must communicate throught interface

3. … no other form of interprocess communication allowed

4. Interface without exception must be externalizable

5. Anyone who doesn’t do this will be fired

Enje

ux

Busi

ness

/IT

Digitalization of processes / interfaces

Integrate personalization into production

processes

Use external accelerator when available

Adapt core systems to support dynamic

tarification, customizations of products, …

Implement business process agility

Extend business autonomy in the management of

digital communication (website, document, …),

business rules, …

Internal/external collaboration

Facilitate access to the information system

(anywhere –anytime – anyplaces)

Facilitate the internal/external collaboration

Ensuring the sharing of ideas

Smart Things Management of reference data

Smart

User

Device

Social Media

Our “smart”

Services /

Products

Process

automation

(client/internal/

providers)

Collaboration

(Internal,

crowd

sourcing)

Predictive Analysis

Channel

management

(Physical/

digital)

Partners

(Physical/

digital)

External Data

sources

(Physical/

digital)

Enje

ux

Busi

ness

/IT

Business Intelligence - analytics

Identification / integration of relevant data sources

(internal, external public, private, IoT)

Discovery in real-time by business and data scientists

Intuitive tool for graphical real-time exploration

Discovery / accurate understanding of patterns / business trends

Decision in real-time – cf. innovation test of new products/services

Learning

Automation of discovery of pattern (Watson)

Data publication (ie. Google maps) – Valorization

Sales patterns / sales data sources

Publication via API for partners/ecosystem

Agenda

The business challenges

Our consolidation strategy

The modernization levers (examples)

Practical cases

Smart Things Management of reference data

Smart

User

Device

Social Media

Our “smart”

Services /

Products

Process

automation

(client/internal/

providers)

Collaboration

(Internal,

crowd

sourcing)

Predictive Analysis

Channel

management

(Physical/

digital)

Partners

(Physical/

digital)

External Data

sources

(Physical/

digital)

IT C

apabili

ties

System of engagement

(SoE)Staying competitive by improving

the user experience of your

customers

Identification of the weakness

- Implementation of new channels

- Integration of channels

System of Interactions

(SoI)Core Services API building

Packages/solutions integration

(on premise, cloud)

Using APImarkets (SFC, Twitter,

MailChimp, …)

System of records (SoR)

Improve agility of the core functions by

- Externalization of business rules (odm)

- SOA Integration

- Factorization – transversal components

- Data Model Modernization

-

System of insight (SoInsight)

Loading real-time analytical models

Autonomy business BI

Real-time synchronization between analytics and

operational datasources

Inte

gra

ted

SD

LC /

Mo

nito

ring

Systems of

Engagement

Systems Of

record

End to end

Monitoring

Integration

Systems of

Insight

System of

Interactions

API/ESB

MDM

ODM

Cobol

PL/I

Data

Stage

SPSS

CDC

App

linX ESB

BPM

C.

Strea

m

Our consolidation strategy

IBM provides a number of modernization options for mainframe application workloads. The maturation of IBM's Java offerings and Linux for System z provides companies with viable on-platform modernization options.

The CICS and IMS development labs continue to invest in these mainframe runtime environments, proving a number of SOA and batch modernization options.

• Business Continuity

• Scalability and Performance

• Flexibility

• Manageability

• Quality of Service

• Security

IBM Continuous

Improvements

Agenda

The business challenges

Our consolidation strategy

The modernization levers (examples)

Practical cases

The modernization levers Systems of records – Operational Data Manager

The modernization levers Systems of records - Master Data Management

The modernization levers Systems of Interactions - Publication of services in SOA infra

WebServices

PL/I Service

XML / JSON

XML/JSON

Contexte

BusinessSignature

Contexte

BusinessSignature

Error Handling

SOAP Gateway

Security Enforcement

z/OS Connect

JAVA Service

Native

Attention points :

Design Principles

Compensation Operations Lightening existing

framework (security, IO,…)

JSON = IMS v13 & PL/I 4.5

Java zOS => ZiiP

Systems of monitoring

The modernization levers

Agenda

The business challenges

Our consolidation strategy

The modernization levers (examples)

Practical cases

17

Products data,

finance, …

A1

Customer / Private

people and

collectivities

Integration of internal & external data

Transactional Connector back

office

Intégration fonctionnelle

Code kernel Kernels

A1 Sinistre Auto

A2 Production Auto

AC Accidents Corporels

AT Accident du travail

AV Actuariat vie

BL Lutte contre le blanchiment d'argent

CA Comptabilité analytique

CB Commissions Dexia

CC Nouvelle application courtier (CCR)

CD Comptabilité générale

CM Applications communes

CO Comptabilité (> 5/02/09)

CP CoaRea

CR SMAP Crédit

CV Collectivité vie (CV + ASCV)

D1 Droits communs sinistres

D2 Droits-Communs particuliers

D5 Droits communs production collectivité

DC Droit-Commun

DO Clients douteux (> 5/03)

DP Dépenses et paiements

F2 Branche 23

F3 Produits mixtes (BR21-23)

FI Assurance First

FP Fonds de pensions

FT Connection F.A.T.

GA Gestion du personnel

I1 Incendie sinistres

I5 Incendie collectivités

IB Incendie

IE Incendie (ancienne applic. V2)

MD Dossiers médicaux

MS Soins de santé

NK Nouvelle application Caisse

PC Assurance prêt à tempérament

PH Prêts hypothécaire

PR Perte de revenus

PS Pointages Ethias

RH Ressource humaine

RO Auto RO (12)

RS Restaurant

RV Rentes Vie des Particuliers

S1 Signalétique des particuliers

S5 Signalétique des collectivités

SA Ethias assistance

SM Ethias Applicatif commun

SO Solicote

T1 Accidents travail sinistres

T2 Accidents du travail

T5 Accidents travail production

TB Tableau de bord

V1 Multisecurity

V2 Bons d'assurance

VI Assurance Vie

WF Wait for input

XP Modulo

ZK Zorgkas

EU Euro

RD Restaurant direction

DW Data WareHouse

TE Téléphonie

ES Sécurité Applicative

PK Package Incendie - droit commun

?? Infocentre

D3 Droits Communs Chasseurs

D9 Droits-Communs particuliers Autres (D2 et D3)

Data Integration and internal and external functionalities (ESB)

A2

AC

AT

CC

CD

CM

CO

D1

D5

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AT

AV

BL

CO

CM

CR

..

..

....

..

..TT

..

....

..

....

..

AV CM

.. .. .. ..

70 % DL1 30 % DB2

Business Process

Business Rules

Prod. Management

B2B

Pa

ram

ete

riza

tio

n "

clie

nt a

nd

Pro

du

cts

"H

ard

co

ded b

y p

rod

uct –

as-is

EDM – Desk top publishing

BI

Core Business / Support

eHR

Social Media- Reputation monitoring - Promotion of products and services- Supply services - Animate the community

Customer Experience - Permeability of channels- Personalization of user experience- Self Service, Automated- MY ETHIAS v2- EXTRANET V2

Mobile Channel- Promotion of products and services- Sell product and services - Geolocalized Service - MOBILE V1

Process

Customer data / products

Business rules

Document Templates

Web Content Management(CQ5) – Development model

Illust

ration

Customer SOA

HTML5 HTML5

Private

Payroll(new)

Internal API - Services

LifeRay B2B private API

Ext

ern

al

No

n e

xpo

sed

Exp

ose

d

Private portals Smart Devices

....

Core Functions

Applications B2B

…

Percée

Intranet

Customers applications BO

API partner

Talent

Soft

…

…

Spéifiques

…

Public payroll

engine

Open

Public API

Third parties Apps

Third party automatics accessThird party interactive access

Family

AllowancesAnalytic services

HR Optimizer

Simul

Budget

DWH

Evolution vs revolution

Agenda

The business challenges

Our consolidation strategy

The modernization levers (examples)

Practical cases

Questions

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