the water buyers guide to the galaxy - water event 2016
TRANSCRIPT
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The Water Buyers
Guide to the GalaxyStuart Henderson
Head of Business Development
14 September 2016
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• Water market landscape is
changing
• Introduction into Water Plus
• Key points about buying
water/services
• Myths, facts and figures
• Getting ready
• Summary
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The water market landscape is changing
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Who we are….
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Why create a joint venture
• 100% focus on B2B service and B2B billing
• A hand picked team
• The agility of a new start
• The scale to invest in great customer
experiences
• The contacts and ability to support all needs
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So what do buyers
need to consider?
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MobilisationSystem
design
System
buildUser testing
Shadow
operations
Market launch
Sep -15 Dec -15 Mar -16 Sep -16 Apr -17
The industry has a lot to get ready
Oct 16
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Revenue per Site GM per site
Available margins are variable2
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GM per site
Retailers may charge in different ways
Single Unit rate Revenue per site
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The retail price consists of different elements4
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There’s a lot we can learn from Scotland
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• Switching was slow
• Poor data quality
• Retailer / Wholesaler
relationships matter
• Importance of what
customers don’t see
• Mix of active participants
including intermediaries
• Value of other services
• Sustainable business built on
strong growth and low cost
to serve
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Water retailers – same but different
• Provide customer services, billing and payment
• Account management
• Value added services
• Water Plus
• Personal
• Easy
• Experts in water/water management
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Be ready to switch
• Understand your portfolio
• Data ready
• Sites, consumption
• Contract ready
• Authority and ability to switch
• Service ready
• What do you need/want
• Water supply /treatment/support
and additional services
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What does success look like?
Market is
open on time
Wide choice of retailers
Better value –
service and price£££
Innovative products
and servicesSeamless cross-
UK market, giving
simplified bills
Pain free
switching
process
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In summary
• You have a choice
• You need to be ready (data, contract, service requirements)
• You need to be clear about who’s able to give you the personal service, expertise and long term efficiencies and savings you need?
• Talk to the team today or email us at [email protected]
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www.water-plus.co.uk