the vital role of people skills to the administrative profession international administrative...
TRANSCRIPT
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THE VITAL ROLE OF PEOPLE SKILLS TO THE
ADMINISTRATIVE PROFESSIONINTERNATIONAL ADMINISTRATIVE PROFESSIONALS DAY
NATIONAL ASSOCIATION OF SECRETARIES & ADMINISTRATIVE PROFESSIONALS LTD
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NASAP 10 YEARS CELEBRATIONS AND LAUNCH OF THE NASAP SACCO
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A BRIEF COMMENT ON SACCOS
I CONGRATULATE YOU ON THE CREATION OF THE SACCO AND ON
GETTING THE PRESIDENT TO LAUNCH YOUR SACCO
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HOWEVER, THIS IS WHAT I HAD HOPED TO AVOID WHEN, IN 2006 I SUBMITTED THE CABINET PAPER TO MAKE SACCOS GOVERNMENT POLICY FOR FINANCIL INCLUSION
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SACCOS
I HAD HOPED THAT SACCOS WOULD BE A VEHICLE FOR
SAVINGS AND CREDIT BY THE POPULATION
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SACCOS
BUT NOT A VEHICLE FOR GOVERNMENT DONATIONS TO THE POPULATION
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FOR MORE ON SACCOS PLEASE READ:
ADVANCING THE UGANDAN ECONOMY: A PERSONAL
ACCOUNT BY
EZRA SURUMA (Brookings Institution Press: Washington DC. 2014)
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NOW LET US TURN TO PEOPLE SKILLS
WHEN I WAS HEADING THE MANAGEMENT SCIENCE DEPARTMENT AT COPPIN STATE UNIVERSITY AND FLORIDA A&M UNIVERSITY IN THE USA,
EVERY BUSINESS STUDENT WAS REQUIRED TO TAKE A COURSE ENTITLED:
“HUMAN RELATIONS AND ORGANIZATIONAL BEHAVIOUR”.
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WHAT IS THE HUMAN RELATIONS PROBLEM?
“People differ from each other in their needs and values. Group effort eases their task of achieving organizational goals
effectively. Human relations can be defined as motivating people in
organizations to work as a team. Although human relationships have existed from quite some time in
the past, the study of human relations has developed only recently. Social sciences like sociology, psychology, anthropology, economics and political science have contributed to the development of OB and human relations.”
http://www.icmrindia.org/courseware/Organizational%20Behavior/Foundations%20of%20Human%20Relations%20Chap2.htm
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needs and values
The purpose of any good human activity is to meet human needs
If you do not meet human needs soon or later you will be revealed to be useless
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Why am I here?
1. to earn income
2. To do a job
3. To advance my career
4. To please my boss
5. To please God
6. It is the only opportunity I have
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WAKING UP ! (ARISE FROM THE DEAD!)
MAKING THE MOST OF THE OPPORTUNITY (OF TIME): HAVE A PURPOSE FOR EACH
DAY
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GIFTS (PRICELESS TREASURES WE GOT FREE)
1. TIME
2. LIFE
3. FAMILY
4. COUNTRY/ and fellow citizens
5. PEOPLE ( those God gave you) – family, neighbors, fellow workers)
6. SPACE (OFFICE, HOME, PEACE, WEATHER ETC.)
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ATTITUDE: ENJOYING THE GIFTS
HOW CAN YOU GIVE WHAT YOU DO NOT HAVE?
DO YOU HAVE JOY? OR PEACE? OR LOVE?
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ARE PEOPLE SKILLS MAINLY TO MANIPULATE OTHERS?
1.ARE WE LOOKING FOR SKILLS TO MANIPULATE OTHERS SO WE CAN ADVANCE?
2.OR IS IT BECAUSE WE WANT TO MAKE A BETTER WORLD IN WHICH WE SHALL ALL BE BETTER OFF?
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Group effort
Group Effort eases the task of achieving organizational goals effectively.
Lessons:
Not just personal goals
When we achieve organizational goals we also advance personal goals
We must work with others
We must respect others
We must value others
We must love others
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Team work
Human relations can be defined as motivating people in organizations to work as a team
It is difficult to achieve consensus
But it is worth struggling for it
We often have to make compromises
We must have the eyes to see others and their needs
Self-centeredness is the CHIEF enemy of cooperation and teamwork
Incentives will help people to be better focused on the goals
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ORGANIZATION AND UNITY
SOCIETY NEEDS INSTITUTIONS IN WHICH PEOPLE WORK TOGETHER TO ACHIEVE COLLECTIVE GOALS.
ORGANIZATIONS ARE THE MEANS FOR LEADERS TO COORDINATE THE ACTIVITIES OF SELECTED PEOPLE TO ACHIVE CERTAIN OBJECTIVES
ORGANIZATIONS TRY TO UNITE PEOPLE TO WORK TOWARDS SPECIFIC OBJECTIVES
ORGANIZATIONS ARE MORE EFFECTIVE IF MEMBERS AGREE AND ACT AS AGREED
ORGANIZATIONS ARE LESS EFFECTIVE IF MEMBERS PUT PERSONAL INTERESTS ABOVE ORGANIZATIONAL GOALS AND GET AWAY WITH IT
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ORGANIZATION AND LEADERSHIP
LEADERSHIP MAY BE DEMOCRATIC, AUTOCRATIC AND DICTATORIAL HUMAN ORGANIZATIONS REQUIRE RULES, REGULATIONS, LAWS
AND CULTURAL PRACTICES TOGETHER WITH LEADERSHIP LEADERSHIP THEREFORE OCCURS WITHIN CERTAIN ACCEPTABLE
LAWS AND CULTURAL PRACTICES WHEN LEADERSHIP DOES NOT LEAD TO THE ACHIEVEMENT OF THE
INTERESTS OF MEMBERS THEY WILL DEMAND CHANGE THE CHANGE OF LEADERSHIP CAN CAUSE THE ORGANIZATION TO
BREAK UP IF THE PURPOSE FOR WHICH IT WAS FORMED IS NO LONGER STRONG ENOUGH TO HOLD THE MEMBERS TOGETHER
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CONCLUSION
In a world of good and evil we must be committed to what we believe to be good and just and right
The more consensus we build as a society about what is good and just and right the easier it will be for us to work together in institutions and organizations
The most important human skill is the maturity to love God and to love others and therefore to use the gifts God has given us for mutual benefit wherever we find ourselves.
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Thank you very much for listening to me.