the usage of english language in tmrnd cyberjaya
TRANSCRIPT
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The use of English Language among staffs of Telekom Research &Development Sdn Bhd (TMRND), Cyberjaya, Selangor
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LETTER OF TRANSMITTAL
Kolej Profesional Mara Indera Mahkota,
Lot No. 14687, Jalan Sungai Lembing,
Bandar Indera Mahkota,
25200 Kuantan,
Pahang Darul Makmur.
Date: 11THMarch 2013
Dear Mdm Jamilah bt Abdul Manan,
This is the report that you have requested as one of the components in
assessing my final year project.
This report provides a general view of the companys profile of Telekom
Malaysia Research & Development Sdn Bhd.
It also includes the investigation part titled The use of English Language among
staffs of Telekom Research & Development Sdn Bhd (TMRND), Cyberjaya,Selangor, which I had performed during the industrial placement.
I also declare that the work contained in this report is my own, except where
acknowledgement of source is made.
Thank you,
Yours Sincerely,
(Muhammad Haziq bin Mohd Hajaraih)
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PART 1: COMPANY PROFILE
Telekom Malaysia Research and Development Sdn Bhd (TMRND) were announced
as an incorporation and subsidiary of Telekom Malaysia Berhad (TM) on 1stOctober
2000. TMRND was placed in TM Innovation Centre, Cyberjaya. TM Innovation
Centre is an association between TMRND and TM Point Cyberjaya. TMRND is a
research and development centre for TM in developing their services toward the
best. As an ISO 9001:2000 certified company, TMRND will conduct all the research
and development activities and plays an important role in providing the customized
solutions through the leading edge of designs, fabrication and state-of-art
technologies. TMRND aim is to become a technology company and a leading force
in the market through the research, development and innovation in the industry of
Information and Technology (IT). TMRND want to market and commercialised their
innovative products and solutions that will deliver the exceptional value to the
customers. Other than that, TMRND want to provide value-added technical
consultancy, advisory, testing and facility services in its area of expertise. TMRND
also want to undertake research and development activities to provide foundation for
future growth parallel to the objectives of the company.
The researches in this centre are divided into four themes which are Access,
Green, Operational Excellence and HSBB. For the Access theme, research will be
conducted to develop the access of the internet such as wireless network, optical
network and many more. Green theme will be the research about how to reduce the
biodegradation of environment including reducing the green house gas emission.
Meanwhile, the Operational Excellence will develop on the improving the process
and productivity to support the operational and business excellence. Lastly, is HSBB(High Speed Broadband) theme that relate to the connectivity and upgrading the
HSBB services such as Unifi, IP Multimedia Subsystem applications and much
more. There are a lot of products that invented in this research and development
centre such as wireless internet connection, fibre optic internet connection, internet
equipment and many more. Most of its products are commercialised by TM itself.
For example, the HSBB Unifi and HyppTV is the latest product that have been
commercialised for residential use. TMRND products are also have been
commercialised by third party such as Dell, Multimedia University (MMU) and many
more. MMU is fully owned and managed by TM. Most of the MMU students will
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conduct their research in TMRND and the lecturers also are among the researcher
of TMRND.
The centre for research and development for TM is only in Cyberjaya.
TMRND did not have any other branch. It placed in Cyberjaya because of the status
of the place which is city of Multimedia Super Corridor (MSC). MMU is one of the
factors because MMU is placed in Cyberjaya and it will give an advantage to the
student to conduct their research at TMRND. TMRND is not the same with TM Point
that have a lot of branches around Malaysia. TM Point generally, related to the
customer services such as subscribing, unsubscribing, billing payment and many
more but TMRND is related to research and development of the products, services
and also as a training centre for the TMs staff around Malaysia.All of the TMs
branches are related each other either it is TM Point, TMRND, TM Annexe, TM
Exchange or any TM branches. The function for each of the branches is different
such as TM Exchange; they will manage about the transmitter, tower, electrical
control and technical problems. TM is the one and only company that provide the
landline telecommunication such as residential telephone line in this country. As a
sole telecommunication company, the branches are nationwide, it means that the
staff will be anywhere in this country. Because of this reason, TM always organize
program that can gather their staff. For example, TM has their own football league
for the whole year or season. That is how TM gathers their staff to toughen the
relationship between staffs.
Staffing levels here are based on the qualification of the applicant. For
example, if the applicant wants the position of researcher, he or she must have
bachelor in engineering field and related to the position. Recently, the staffing levels
here are in good level because most of the positions are fully occupied and all thestaff fulfils the requirement of qualification for the position. For the working
environment here, it is so flexible for the staffs. The dress code are too casual,
jeans, polo t-shirt n sneaker is enough. The facilities for the employees are very
interesting. Basic facilities such as cafeteria are well managed. Here, leisure
facilities are also provided such as gymnasium, table tennis room, pool table, pantry
and many more but they did not provide the childcare centre. For the application for
leave, it will be done via online. Staffs will fill the form via online in the staff portal
that only can be access by the staff with valid ID and password. The leave also will
be approved via online by the upper level.
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The use of technology here are very important. It parallel to its status as a
research and development centre at the city of MSC, most of the data, work, and
paperwork are in electronic. As stated before, to apply for leave, the staffs need to
fill in the form via online. Other than that, the use of company websites is important
in daily life at here because in the website, all of the announcements, recent news
will be published there. The website is also important for staff to access the staff
portal. From the portal, the staff can access to their email, application for leave,
database and anything that relate to their jobs. In marketing, e-system plays a vital
role in order to make a deal. For example, for procurement unit, e-Procurement (e-
Proc) system have been invented to make the process in dealing with vendor will
become easier. In e-Proc, the announcement about new tender, the approved
quotation, Letter of Award (LOA), Purchasing Order (PO) and much more. The
vendor that interest to quote for the tender, need to register as registered vendor in
e-Proc system. After registration process is completed, it will allow the vendor to
quote their price after the new tender was announced.
Here at TMRND, English is a vital because all of the documentation will be in
English. The newsletter, the announcement, the memo, the letter, websites and all
the reading materials is in English. The documentation is always needed for
reminder, attribution, commenting, approving and many more. Even though English
is a language for written documentation, the lingua franca among the staff is still the
same, which is Malay as majority of the staffs here are Malaysians. Sometimes two
ways interaction in English is compulsory such as in the board of director meeting
due to the one of the director is a foreigner. It is actually a must as the
documentation is in English and about 10% of the staffs plus most of the student of
MMU that conduct the research in TMRND are foreigner from Middle East, Africa,
Europe, America and many more. Most of the foreigner speaks English as theirlingua franca here even though some of them can speak Malay fluently. From all the
explanations above it clearly shows that English is an important in TMRND as
majority of its business is in English and also in communicating with the upper level.
In a nutshell, TMRND is a centre for research in developing and improving the
services, products, network coverage for TM in order to serve the best to all of the
consumers nationwide.
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Location
Telekom Research & Development Sdn. Bhd.
TM Innovation Centre
Lingkaran Teknokrat Timur
63000 Cyberjaya Selangor
General Line : 603 8883 9595
Fax : 603 8883 9596
FIGURE 1: Map of Telekom Malaysia Research & Development Centre,Cyberjaya
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FIGURE 2: The Organization Chart of Telekom Malaysia Research &Development Sdn Bhd
FIGURE 3: The Staffing Level
BOARD OF
DIRECTORS
CEO
MANAGEMENT
HEAD OF OPERATIONS
OPERATIONS
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PART 2: THE INVESTIGATION
ABSTRACT
English is important nowadays as the world nowadays mostly using English
in communicating with multi racial clients or employees. In Malaysia, English is one
of the main communication language used in most of the business deal or in regular
interaction daily. The purpose of the study was to discover the use of English in
workplace as well as the perception of using English among the staffs and
employees of Telekom Malaysia Research & Development Sdn Bhd. Three types of
research instrument had been used during the research which is a set of
questionnaire, secondary data and interview. The questionnaire was distributed
randomly to 25 respondents among the staffs and employees either executive or
non executive. The finding shows that most of the respondent gives positive
feedback which shows that the use of English here in TMRND is acceptable. The
outcome of the research also shows that even though some of the respondents give
a negative feedback but English is still reasonable in TMRND as all of the
documentation is in English. Thus, the early hypothesis are approved, but yet,
based on the findings, some of the employees still disagree of the used of English
as the main communication language in workplace. Lastly, some recommendations
also had been put forward for guidance and references.
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ACKNOWLEDGEMENT
First and foremost, all praise is to Allah, the Almighty, the Benevolent for his
blessings and guidance for giving me the inspiration to complete this project and
instilling in all of us the strength to see that this report becomes a reality. Without his
blessings this report will never be completed and just halt in the dreams without the
reality.
Besides, many people have played their roles in this research which leads to
the creation and completion of this report. I would like to express our gratitude to all
who have helped in the planning, brainstorming, writing and editing stages of this
report. Firstly, all the credits should be given to my academic advisor, Madam
Jamilah binti Abdul Manan as she is the main characters who have showed me the
path of writing a good report. She have contributed the main idea of this report by
proofread the topic, questions and not to mention most of the contents involved in
this report. She is also part of my encouragement which inspired me greatly to finish
this work on time. The good deeds she has given will not be forgotten as she
showed some examples of the report and guidance that related to my issues of
report to me.
Next, I would like to thank my parents for giving me the huge contribution in
many ways such as money, ideas, advises, and not to mentions co-operations for
me to complete this report. The executives and non-executives staff of Telekom
Malaysia Research and Development Sdn Bhd, who involved in this research also
will not be abandon away because they were fully contributed their times and ideas
for me to seal the project perfectly. The outcome of this research will not becompleted if they are not contributed their ideas for the survey.
Finally, I would take this opportunity to thank my friends, acquaintances and
colleagues who were very eager to help me to complete this survey. They have
backed me up with a lot of encouragements and useful advises. Without the help of
the particular parties that I have mentioned above, I would face many difficulties
while doing this survey. Thank you.
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TABLE OF CONTENTS PAGE
Letter of Transmittal 2
PART 1: COMPANY PROFILE 3
PART 2: THE INVESTIGATION
Abstract 8
Acknowledgement 9
Table of Contents 10
List of Figures 11
1.0 INTRODUCTION
1.1 Background of the study
1.2 Problem Statement1.3 Objectives of the Study
1.4 Research Questions
1.5 Significance of the Study
12
14
15
15
16
16
2.0 LITERATURE REVIEW 17
3.0 METHODOLOGY
3.1 The Respondent
3.2 Instruments
18
19
4.0 RESEARCH FINDINGS
4.1 Section A of Questionnaire
4.2 Section B of Questionnaire
4.3 Part 2 of Questionnaire
4.4 The opinions from respondents who answers Section B
on the effectiveness to use English in their workplace
4.5 The opinions from respondents who answers Part 2 on
the why they did not agree to make English as the main
language in their workplace.
20
23
26
27
28
5.0 DISCUSSION 29
6.0 CONCLUSION 30
References 31
Appendices 32
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LIST OF FIGURES
FIGURE 1: Map of Telekom Malaysia Research & Development Centre, Cyberjaya
FIGURE 2: The Organization Chart of Telekom Malaysia Research & Development
Sdn Bhd
FIGURE 3: The Staffing Level
FIGURE 4: The number of gender among respondent.
FIGURE 5: Number of the respondent based on age range
FIGURE 6: The number of respondent based on marital status
FIGURE 7: The number of respondent based on races
FIGURE 8: The number of respondent about their view on importance of English in
their workplace
FIGURE 9: The number of respondent based on their English usage
FIGURE 10: The percentage of English usage in communication
FIGURE 11: Number of respondent about the preference of English as main
language
FIGURE 12: Number of respondent about their opinion if English is used as the
main communication language
FIGURE 13: Preferred language among the respondent that did not agree if English
is used as main communication language
FIGURE 14: Rating of English usage among employees
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1.0 INTRODUCTION
There are thousands of languages spoken by 6.9 million people in this world. Yet,
English emerges as the chief of the international lingua franca (Faisal, p. 106). The
language also gives a big impact to Malaysia. Malaysia has its own language,
Bahasa Melayu, which is widely used by its people. The government however,
encourages the citizens to speak and communicate in English due to its importance
in order to compete globally. There are many efforts to promote the use of English
among Malaysians, for example the launching of Teaching and Learning Science
and Mathematics in English or PPSMI in 2003. The advent of Information
Technology (IT) and globalization also made English language proficiency
imperative in most of the world especially for developing country (Krishnan, Rozlan,
Roszainora, Norhayati, Elangkeeran, Amalia, Rafiza, et al., 2012). It is expected,
Malaysia will get a tough competition from other foreign country (Izwan & Lina,
2010).
The uses of English among employees in a firm are decreasing as many
people prefer to speak their native language. In Malaysia, there are 3 major
languages which is Malay, Chinese (Mandarin, Cantonese, etc) and Indian (Tamil,
Hindi, etc). English can also be claimed as major language in Malaysia because
most of the citizens can speak and understand English well. English too, in
Malaysia, had become one of the requirements to get hired in some company or
firm. The candidates are expected to speak and write in English well to make the
communication easier because most of the firm and company in Malaysia are
dealing with the foreigner staffs. Especially for the staffs of university, English is a
must for them as many foreigner came to Malaysia to further their study in higherlevel such as Master and Ph.D. Nur Ehsan & Saadiyah (as cited in Tg Norizan Tg
Mohd Maasum, et al., 2007) states that young executives were found to face many
problems in completing their writing tasks, even when writing a simple application
letter. This statement shows that there are too many employees nowadays did not
see the importance of English language.
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Even though English is important to the employees nowadays, many
employees still thought it is not important for them to study English in their life. For
example, Ministry of Education has implemented PPSMI for primary and secondary
school, but it still nothing. Many of the school students still seems did not interested
in English and also claim that mathematics and science in English is the reason why
they are not achieving good results in examination. But they did not realize that in
future, they will become the employees of firm or company that they work and after
that it will make them realize the importance of English to survive in this challenging
world. In a nutshell, even though English is important as secondary language in our
daily life, yet most of our people still be a typical person and think that with our own
language, we still can survive in this world. Thus, English is important in our daily life
especially in workplace and should be the main communication language in
workplace.
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1.1 Background of study
The uses of English among staffs or employees in firm or company are decreasing
as people nowadays prefer to speak and communicate using their mother tongue
language. Some of them know how to speak and communicate in English but they
refuse to use it because it is easy for everyone to understand it. For Malaysians,
Malay is a national language and it is a must for Malaysians to know how to speak
and communicate in Malay. The language barrier sometimes can lead to difficulties
in communication, misunderstanding and also miscommunication among people.
Due to the globalization, English nowadays has become the language of the world
where most of the people in this world know English.
English is important for those who want to further their study or work in a
firm, company, university and anywhere that they work. The advent of Information
Technology (IT) and globalization also made English language proficiency
imperative in most of the world especially for developing country (Krishnan, et al.,
2012). But, there are many employees and staffs did not care about the importance
of English. Nur Ehsan & Saadiyah (as cited in Tg Norizan Tg Mohd Maasum, et al.,
2007) states that young executives were found to face many problems in completing
their writing tasks, even when writing a simple application letter. Thus, when this
type of people starts their jobs and work, they will face difficulties in dealing with
other parties that using English as their main language.
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1.2 Problem statement
English nowadays has become the language of the world where most of the people
in this world know English. Presently, most of the employees in firm and company
did not use English as their communication language as they are comfortable to
communicate in their native language. In Malaysia especially, the national language
is Malay. So, people Malaysians must know how to communicate in Malay and most
of the employees and workers in firm and company are using Malay language as
their primary language. This problem seems to be quite serious when they are
dealing with the foreign clients.
The purpose of this study is to find out the employees perception on the
importance of English in the workplace. Even though documentation and paperwork
in this site are done in English, it is hard to see the staffs in TMRND Cyberjaya use
English for two ways communication because most of the employees here are
Malay and also Malaysians. Only some of the employees are foreigners and most of
them can understand and speak Malay because they are permanent resident of
Malaysia and be in Malaysia for about 10 years and above. It is important that the
TMRND Cyberjaya administration should give attention towards this problem.
1.3 Objectives of study
The objectives of this study are:
1) To find out the employees opinion on how importance for them to useEnglish in TMRND Cyberjaya as most of the documentation are in English.
2) To discover why the staffs and employees did not prefer English as daily
communication language in TMRND Cyberjaya even though all of the
documentation are in English.
3) To find out the preferred language used by the staffs and employees in
TMRND Cyberjaya.
4) To evaluate the effectiveness of using English language towards staffs and
employees in TMRND Cyberjaya.
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1.4 Research questions
1) Do English language is important from the perspective of the staffs and
employees at TMRND Cyberjaya?
2) Why the staffs and employees at TMRND Cyberjaya do not prefer English
for two ways communication?
3) What are the preferred languages of staffs and employees in TMRND
Cyberjaya?
4) How effective is the use of English among staffs and employees in TMRND
Cyberjaya?
1.5 Significance of study
The research findings will help the management of the company to be aware
the employees perceptions on English language used in the company, therefore it
can help the management to determine the language that should be used as aformal medium of instruction for the company. Furthermore, this studies also to find
out about the effectiveness of using English in this company among the staffs and
employees. Other than that, the staffs also can gain benefits from the preferred
language for medium of instructions that will be apply. The alternative that
suggested also useful guidelines to the management in order to improve the usage
of English in this company as English is very important here for all of the
documentation.
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2.0 LITERATURE REVIEW
Nich (as cited in Krishnan et al., 2012, p. 144) before the various choice of degree
nowadays, English is one of the ticket to be success in the workplace. Many
employers will hire the employee based on their English. Due to the importance of
cognitive, affective, instructional, curricular and school-based factors which are
important for speaking and writing skills, the government stressed to the need of
curricular when designing and build the curriculum syllabus and give more attention
to the important thing which is English language. The Ministry of Education has
introduced Teaching and Learning of Science and Mathematics in English or
PPSMI in 2003 to increase the level of English usage among Malaysians from
primary until tertiary level of study. Even in tertiary level, most of the revision book,
text book and module are prepared in English. From here, it can be seen that
English is a vital for developing country especially in university, firm and company as
they are dealing with the foreign clients.
English nowadays used to be an international lingua franca that had been
used at most part of the world and our country; Malaysia is one of the nations in this
world that used English as one of its major language. Our government also
implemented English in curricular syllabus due to its importance. Since the launch
of Vision 2020.........certainly the functions of English need to be closely identified,
analyzed, acknowledged and further developed to accelerate achieving the vision.
(Faisal, p. 108) From this statement, it shows the importance of English in achieving
the Vision 2020 that have been introduced by our former prime minister, Tun Dr.
Mahathir bin Mohammad. The improvement of Information Technology (IT) and
globalization also made English proficiency imperative in most part of the worldespecially in the developing country (Krishnan, et al., 2012). In this globalization era,
IT is important for the human being. With IT, people can surf internet to find
information, to ease their works and many more. It is a need for people to have at
least cell phone with them to communicate with people and sometimes do their
works and most of the IT gadgets use English as their display language to interact
with users.
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In conclusion, all of the details given have proven that English language is
important at the workplace, and increasingly important at the workplace in Malaysia.
The employer will be evaluating on the English proficiency of the employees or
applicant in order to get hire in the company or firm. English is one of the ways to
keep and help people to survive in facing the reality of life in this challenging era. It
will also help Malaysians to deal with other citizens or people from other nations as
nowadays, foreigner love to came to Malaysia either to further their study to the
higher level, travel and holiday or to work here in Malaysia. Thus, this research will
help to evaluate the uses and practice of English in the workplace and provided
evidence of its advantages and disadvantages to the organization.
3.0 METHODOLOGY
3.1 The respondent
This research is focused on the perception from the executive or non-
executive staffs and the respondents are chosen among them. The random
sampling style is used in this research. There are 10 respondents are among the
executives and the rest are among the non-executives staffs. Out of 25
respondents, only 3 of them are male and the balance, which is 22, are among the
female. This is because the female population in this company are higher rather
than male.
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3.2 Instrument
The research was conducted using three types of instruments, which is a set of
questionnaire, interview and secondary data. These instruments were used to
collect the data from the respondents in order to complete the research.
A set of questionnaire was distributed among the respondents which are the
staffs. These respondents need to answers the entire question that included in the
questionnaire set. There are actually 13 question over the entire questionnaire,
which is based from likert-scale question, multiple choice questions and also open-
ended question. But the respondents need to answer only 10 questions if they
choose Part 1, and 11 questions if they choose Part 2. The questionnaire was
divided into 2 sections which is section A and B. In section A is about their personal
details and section B is about; 1) the knowledge about the topic, 2) their perception
towards the topic, 3) and their suggestions.
Interview is also conducted in order to collect the data from the respondent.
The main purpose of the interview is to get in depth the explanation about the
particular topic. The interviewee will share their opinion about the topic. The
interview conducted is semi-structured interview. Semi-structured interview is easy
because the interviewer can express their own idea in the middle of the interview
rather than structured interview which is following the actual script and formal.
Observation about this topic is also conducted for the whole 3 month during
the industrial training. The observation took place in the company itself and involving
the whole staff in the company especially in Financial Division. Lastly, secondarydata which is previous research about related topic is also used as the references of
the research to support the researcher findings.
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4.0 RESEARCH FINDINGS
4.1 Section A of questionnaire
Based on the study, these findings are obtained.
FIGURE 4: The number of gender among respondent.
Figure 1 shows the percentage of the respondents based on gender. Figure 1 above
shows the percentage of the respondents based on gender. There are 25
respondents involved in this study. Only 3 of them are male and the rest are female
as the majority of the employees are female.
0
5
10
15
20
25
Q1
GENDER
MALE
FEMALE
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FIGURE 5: Number of the respondent based on age range
Based on Figure 2, the age range for 30-39 years old is the majority of the
respondent which are 12 people. This is because majority of the staff here are
experienced people. Meanwhile, 20-29 years old is the second highest age range
which is 10 people followed by the lowest age range, 40+ years old which is only
consist of 3 people.
FIGURE 6: The number of respondent based on marital status
0
2
4
6
8
10
12
Q2
AGE
20-29
30-39
40+
0
5
10
15
20
Q3
MARITAL STATUS
Single
Married
Seperated
Widowed
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The bar graph in Figure 3 shows the number of respondent based on marital status.
The figure shows that most of the respondent are married which consist of 19
people from 25 respondents and the rest of them is still single. The graph also
shows that there are no respondent that separated or widowed.
FIGURE 7: The number of respondent based on races
Based on the graph in Figure 4, all of the respondents are Malay as majority of the
employees in the company are Malay.
Q4
25
RACES
Malay Chinese Indian Bumiputera Others
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4.2 Section B of questionnaire
FIGURE 8: The number of respondent about their view on importance ofEnglish in their workplace
The figure above shows that all of the respondents agree that English is important in
their workplace.
FIGURE 9: The number of respondent based on their English usage
IS ENGLISH IMPORTANT IN YOUR
WORKPLACE?
YES
0 5 10 15 20 25 30
Q6
USAGE OF ENGLISH IN WORKPLACE
All the time
Sometime
I didn't use it at all
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Figure 6 show that only 4 of the respondents use English all the time during the
working hour and the rest use it sometimes. There are no respondent that did not
use English during their working hour.
FIGURE 10: The percentage of English usage in communication
Based on the figure above, it shows that most of the respondents are using English
during writing such as document, letter and many more which contribute to 50%
from overall respondents. 30% of the respondent are using English during
communicate with upper level and 9% when communicate with other staffs. There
are 9% of the respondent answer others such as; communicate with vendor or
clients. Meanwhile only 2% answer that they use English for all of the business
listed.
9%
30%
50%
9% 2%
USAGE OF ENGLISH IN
COMMUNICATION
With other staffs
With upper level
Writing
Others
All of the above
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FIGURE 11: Number of respondent about the preference of English as mainlanguage
Figure 8 shows the number of response from respondent about to use English as
the main communication language in the company. 16 out of 25 respondents prefer
to use English as the main communication language and the rest of the respondent
which only 9 people seems disagree with it.
FIGURE 12: Number of respondent about their opinion if English is used as themain communication language
05
1015
20
Yes
No
DO YOU PREFER ENGLISH AS MAIN
LANGUAGE?
Q8
0
2
4
68
10
Strongly
agree
Agree Neutral Disagree Strongly
disagree
DO YOU AGREE IF ENGLISH IS USED
AS THE MAIN COMMUNICATION
LANGUAGE?
Q9
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The figure above shows that most of the respondents which is 8 people answer
neutral because they do not care if English will be the main communication
language. While the other half, 4 respondent seems agree and strongly agree with
the statement. There are no respondent that disagree with the statement.
4.3 Part 2 of questionnaire
FIGURE 13: Preferred language among the respondent that did not agree ifEnglish is used as main communication language
The figure shows that all of the respondents choose Malay as their preferred
language as all of the respondents are Malay.
100%
PREFERED LANGUAGE
Malay
Indian
Chinese
Others
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FIGURE 14: Rating of English usage among employees
Figure 11 shows about the rating of English usage among the employees by the
respondent that did not agree if English is used as the main communication
language. Majority of the respondent, which is 56%, answers the employees still in
moderate level. While other 44% answers the employees are in good level of using
English.
4.4 The opinions from respondents who answers Section B on the
effectiveness to use English in their workplace
Based on the survey conducted, majority of the respondentsopinion agreeing that it
is effective because English nowadays is a global and universal language or lingua
franca in most part of the world. Next, it will help them in improving their
communication skills and ability. Other than that, the globalization in this world
forced them to communicate in English as they are dealing with multi racial clients
and vendors. It will ease them in order to deal with the clients and vendors.
44%
56%
RATING OF ENGLISH USAGE AMONG
EMPLOYEES
Excellent Very good Good Moderate Poor Very poor
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4.5 The opinions from respondents who answers Part 2 on the why they
did not agree to make English as the main language in their workplace.
Based on the respondents opinions, most of them answers both of the language
which is Malay and English are important in daily communication. But, since they
are Malaysians, they did not agree if English is used as the main communication
language. They suggested that English must be the secondary language only to
ease the communication if they are dealing with the foreigners. Other than that, the
respect towards their mother tongue or patriotism is also one of the reasons why
they did not choose English as the main language. Finally, most of the employees in
the company are Malaysians and Malay people.
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5.0 DISCUSSION
Based on the study, most of the respondents give a good perception on the usage
of English among employees in their workplace, in other words to use it as the main
communication language. But certain of the respondents still protect their stance
that English should not be used as the main communication language in their
workplace.
Most of the respondents appoint that if English is used as the main
communication language in their workplace, it will ease their jobs daily because in
this globalization era, they are dealing with multi racial clients, vendor and
employees every day. Even though most of the employees are Malaysians, but
there are certain foreigner employees in their workplace. Other than that, it will help
them in improving their communication skills and ability when dealing with others
especially foreign people. This is the reason why they need English in their
workplace as the main communication language.
Certain respondents that did not agree if English will be used as main
communication language claims that both language which is Malay and English are
important in their daily life at workplace. They are also appointing that as
Malaysians, respect to the national language which is Malay, is a must for them.
English must be the secondary language as there are foreigner employees in their
workplace. Other than that, most of the employees are Malay, so they claimed that
Malay language should be used as primary lingua franca.
In a nutshell, even though most of the respondent gives positive responsetowards the issue, but certain of the respondent still did not accept that English play
a vital role and should be the main communication language. Thus, the early
hypothesis are approved, but yet, based on the findings, some of the employees still
protesting the usage of English as the main communication language in workplace.
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6.0 CONCLUSION
This research investigated about the perception of the usage of English among the
employees and staffs in Telekom Research & Development Sdn Bhd (TMRND),
Cyberjaya. The primary data were collected by randomly distributing a set of
questionnaire to the staffs and employees especially in Financial Division office. As
stated earlier in introduction, the purpose of this research was to discover the
employees perception towards the use of English in their workplace as well as the
importance of English in their workplace which is TMRND.
The following conclusions can be drawn from the study. To begin with, this
study has shown that most of the respondents appoint that English is important in
their workplace as most of the documentation such as letter; memo and
announcement are written in English. In addition, their workplace has foreign
employees from other continent such as Africa, Europe and Middle East. This
reason made most of the respondents says that it is important to use English in their
workplace in order to deal with the foreign employees. Other than that, most of the
respondents also claim that English must be used as the main language in the
workplace to ease them in doing their daily jobs and works also in dealing with the
foreigner. Lastly, majority of the respondent agree for English to be used as main
communication language as English nowadays is a global language.
The results of this study indicate that most of the respondent gives a good
perception to use English in their workplace even though English is not their mother
tongue. The early hypothesis is also approved but the study found that some of the
employees still denying the usage of English as the main communication inworkplace. However, these findings are only true for TMRND staffs and employees
and cannot be generalized to other company or firm. The same study needs to be
conducted with employees from other company or firm to see if there are any
similarities with the perception of using English as the main communication
language.
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Gopala Krishnan Sekharan Nair, et. al, (2012). Malaysian Graduates English
Adequacy in the Job Sector.Asian Social Science, Vol. 8, No. 4.
Mohd Faisal b. Hanapiah. English Language and The Language of Development:
A Malaysian Perspective. Jurnal Kemanusiaan.
Khairi Izwan Abdullah & Nurul Lina bt Abdul Rahman. A Study On Second
Language Speaking Anxiety Among UTM Students. Universiti Teknologi
Malaysia, Johor, Malaysia.
Nur Ehsan Mohd Said & Saadiyah Darus, (2011). Workplace Writing In English:
Insights From Malaysian Bank Managers. Journal of Language Studies,
Vol 11 (3).
Industry Based-Project. Study Guidelines for Industry Based-Project,
Diploma In English Communication. Unpublished, Kolej Profesional Mara
Indera Mahkota.
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