The Trusted ExecutiveJOHN BLAKEY

BASED ON THE FORTHCOMING BOOK :-‘THE TRUSTED EXECUTIVE: NINE LEADERSHIP HABITS THAT INSPIRE RESULTS, RELATIONSHIPS AND REPUTATION(KOGAN PAGE, APRIL 2016)

The Rogues Gallery

‘Only 29% of the public believe that the people in charge know best. This percentage is dropping with each

successive generation’

Why does trust matter ?

America’s most trustworthy companies - 81.6% return versus 46.3% return of the 500 largest listed companies in the US’

‘High integrity’ CEOs had a multi-year return of 9.4%, compared to 1.9% for ‘low-integrity’ CEOs

‘No other single aspect of manager behaviour that we measured had as large an impact on profits.‘

Intellectual Ability Authority

Profit

Trust Lost – The Old Glue

‘There is one and only one social responsibility of

business - to use its resources and engage in activities

designed to increase its profits so long as it stays within the

rules of the game.’

Trust Lost

‘The time has come for a new settlement between business and society – one based on

less regulation and more responsibility… Businesses must earn both public trust and business success. This is the journey ahead’

‘Society’s trust in corporations and their executives is dismally low, with the crisis in

leadership fuelled by a relentless media cycle and the global spread of information via the

internet’

The Red Pill - Transparency

‘The endless manipulating and retrieving of information has

created the new transparency imperative. The public’s right to know is eroding the secret, opaque lives of

corporations’

‘The more we know, the more we demand to know and the more

there seems to disclose’ Authority

Profit

Transparency

Profit

Triple Bottom-Line

Trust

Trust Regained - The New Glue

‘The time has come for a new settlement between business and

society – one based on less regulation and more

responsibility… Businesses must earn both public trust and business success. This is the journey ahead’

What is trust?

‘Trust is a psychological state in the mind of the person who is doing

the trusting’‘Trust them to do what, when, where and in what context?’

‘In the ideal case, one trusts someone because she is trustworthy, and one’s

trustworthiness inspires trust’

What is the most important characteristicc of trustworthiness?

The New Glue of Trustworthiness

‘We are at a turning point in history…A new business model

with sustainability at its heart is vital for quality of life around the globe to

improve. Only the businesses that grasp this will survive.’

Profi

Ability Integrity Benevolence

The Nine Habits of Trustworthiness

Ability

Inte

grity

Benevolence

Deliver

Coach

Be Consistent

Be Honest

Be Open

Be HumbleEvangelise

Be Kind

Be Brave

Habit No.5 – Choosing to be Open

What behaviours and skills drive trust?

‘Vulnerability is integral to building powerful business relationships, although it is often undervalued and

misunderstood’

Habit No.6 – Choosing to be Humble

• Demonstrating a compelling modesty

• Acting with quiet, calm determination

• Channeling ambition into the company not into self

• Looking in the mirror, not out of the window when things go wrong

‘Level 5 leaders build enduring greatness

through a paradoxical mix of personal humility

and professional will’

Habit No.7 – Choosing to Evangelise

‘In the social age, evangelism is everyone’s job’

‘Trustworthiness isn't newsworthy. No one is going to put out a headline 'CEO honours her promise'. It's not a story,

is it?'

A fervent, unshakeable belief in an inspiring vision

An ability to make the vision relevant to the immediate context

The emotional resilience to bounce back quickly from the darkest of days

The Nine Habits of Trustworthiness

Ability

Inte

grity

Benevolence

Deliver

Coach

Be Consistent

Be Honest

Be Open

Be HumbleEvangelise

Be Kind

Be Brave

Trust

Oh we’ve got to trustone another againin some essentials.

Not the narrow littlebargaining trustthat says: I’m for youif you’ll be for me. –

But a bigger trust,a trust of the sunthat does not botherabout moth and rust,

And be, oh bea sun to me,not a weary, insistentpersonality

But a sun that shinesand goes dark, but shinesagain and entwineswith the sunshine in me

We’ve got to trust againSo be a sun to me. D. H. Lawrence, 1885 – 1930

The Trusted ExecutiveJOHN BLAKEY

BASED ON THE FORTHCOMING BOOK :-‘THE TRUSTED EXECUTIVE: NINE LEADERSHIP HABITS THAT INSPIRE RESULTS, RELATIONSHIPS AND REPUTATION(KOGAN PAGE, APRIL 2016)