Toyota established Toyota

Manufacturing UK (TMUK) in

1989. TMUK has two

manufacturing plants in

England, employing over

4,000 people.

Solution ResultsAbout Objective

The Toyota way

Case study

www.impactinternational.com

The 14 Principles of the Toyota Way is a management philosophy used to drive consistency across the corporation globally.

These guiding principles lead open

business practice, fairness in corporate

activities, innovation in cleaner and

safer car making and ultimately to

making the world a better place to live.

TMUK wanted an event that would

develop the behaviours that support

the core competencies of the Toyota

Way.

Impact UK worked in partnership with

the TMUK’s Management

Development team, to design a

programme that would challenge

thinking around the competencies and

bring the Toyota Way to life.

The programme was aimed at TMUK

Section Managers. Typically these are

mid-level leaders who have been in

the role for up to three years. Some are

office based, whilst others have

worked their way up from the shop

floor and are managing up to 100

people.

By using a mix of experiential projects

and facilitated reviews, the programme

allows the Section Managers to learn,

practice and reflect on the

competencies whilst developing the

required behaviours in a safe and

supportive environment.

To reflect Toyota’s key philosophies

each project was designed around a

Plan, Do, Check, Action framework.

Participants experienced Genchi

Genbutsu – go, look, see, find out

through first hand direct observation.

Kaizen opportunities allowed for

continuous improvement and after

each project they practiced Hansei –

personal reflection on their own

behaviour.

Results from the initial Section

Managers’ programmes have

exceeded expectations and TMUK are

seeing real business benefits.

This intervention is a key part of a

larger 10-month development

programme that requires each Section

Manager to present and implement a

behavioural based project linked to

business performance. TMUK have

witnessed improved confidence,

ownership, commitment and

motivation from the Section Managers

in alignment with the Toyota Way

philosophy. This is reflected in

significant improvements in their 360

competency assessment scores and

most importantly in how they are

performing on the job.