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The 1st International Conference on

INFORMATION AND KNOWLEDGE

MANAGEMENT

THE TECHNICAL UNIVERSITY OF KENYA

Nairobi, 24th to 26th August 2016

Conference Theme:“Transformative Information & Knowledge Management for Sustainable Development”

CONFERENCE PROGRAMME

1st International Conference onINFORMATION AND KNOWLEDGE MANAGEMENT24th – 26th August 2016 • Nairobi, Kenya

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Kenya National Anthem

1 Oh God of all creation,

Bless this our land and nation,

Justice be our shield and defender,

May we dwell in Unity,

Peace and Liberty,

Plenty be found within our borders.

2 Let one and all arise,

With heart both strong and true,

Service be our earnest endeavour,

And our homeland of Kenya,

Heritage of Splendour,

Firm may we stand to defend.

3 Let all with one accord,

In common bond united,

Build this our nation together,

And the glory of Kenya,

The fruits of our labour,

Fill every heart with thanksgiving.

The 1st International Conference

on


MANAGEMENT


Conference Theme:

“Transformative Information & Knowledge Management for Sustainable Development”

ORGANIZED BY: The Technical University of Kenya and Moi University

WITH SUPPORT OF: United Nations Educational, Scientific and Cultural Organization; Kenya Commercial Bank

KEYNOTE SPEAKER: Prof Adeline Du Toit

VENUE: Sarova Panafric Hotel, Nairobi, Kenya

CONFERENCE PROGRAMME


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Conference Planning Committee

• Prof Joseph Kiplang’at (Chair) The Technical University of Kenya• Prof JustusWamukoya(Co-Chair) Moi University• Prof PeterM.Matu The Technical University of Kenya• Prof EzraOndari-Okemwa The Technical University of Kenya• Prof CephasOdini Moi University• Dr.TomKwanya The Technical University of Kenya• Dr.DanielMuthee Kenyatta University• Dr.DamarisOdero Moi University• Dr.GraceKamau The Technical University of Kenya• Dr.TabithaMbenge The Technical University of Kenya• Dr.EmilyBosire Moi University• Dr.PhilemonChebon The Technical University of Kenya• Dr.DuncanOmanga Moi University• Mr.ErickOgolla The Technical University of Kenya• Ms.AngelaKogos The Technical University of Kenya• Dr.NaomiMwai The Technical University of Kenya• Dr.IreneMoseti Moi University• Mr.HenryHongo The Technical University of Kenya• Mr.CollinsMutimba The Technical University of Kenya• Mr.JacksonOwiti The Technical University of Kenya• Ms.SarahKibugi The Technical University of Kenya• Mr.JacksonAlunga The Technical University of Kenya• Mr.HoseaChumba The Technical University of Kenya• Mr.EliudKulecho The Technical University of Kenya• Ms.JoyceNyambala The Technical University of Kenya• Ms.LucyKibe The Technical University of Kenya• Ms.RachealKantai The Technical University of Kenya• Ms.QabaleSora The Technical University of Kenya

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Conference Theme:“Transformative Information & Knowledge Management

for Sustainable Development”

The 1st International Conference on INFORMATION AND KNOWLEDGE MANAGEMENTNairobi, Kenya

24th to 26th August 2016

KEYNOTE SPEAKER

Prof. Adeline Du Toit

Conference Theme: “Transformative Information & Knowledge Management for Sustainable Development”


Conference Sub-themes1. ResearchandInnovationinInformationandKnowledgeManagement

2. InformationEthics

3. DigitalInformationandKnowledgeServices

4. CommunityandPublicLibraries

5. ICTsandInformationServices

6. AgriculturalInformation&KnowledgeSystems

7. OpenAccessInformationSystems

8. MarketingandPromotionof InformationAgencies,ResourcesandServices

9. E-governance

10. Leadershipof InformationandKnowledgeCentres

11. PerformanceManagementof InformationCentresandServices

12. Managementof IndigenousKnowledge

13. KnowledgeManagementSystems

14. KnowledgeEconomy

15. KnowledgeManagementModels,TheoriesandFrameworks

16. RecordsManagement

17. SocialMediaandDisseminationof InformationandKnowledge

18. Trainingof InformationandKnowledgeManagementProfessionals

19. ScholarlyCommunicationandIntellectualProperty

20. InformationandKnowledgeManagementStandardsandPolicies

21. EmergingTrendsinPublishingandMediaSector


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PROGRAMME

DAY 1 (24TH AUGUST 2016) – ROUNDTABLE ON INFORMATION ETHICS

Time Activity Participant

8.00-8.30am Arrival and registration of guests Secretariat

8.30-8.40am Introductory and welcome remarks Prof J. Kiplang’at

8.40-9.00am Opening address Prof J. Wamukoya

9.00-9.30am Address by UNESCO Representative UNESCO

9.30-10.30am Keynote address on information ethics Prof Adeline Du Toit

10.30-11.00am HEALTH BREAK

11.00am-1.00pm Milestones and initiatives on information ethics in Africa

• South Africa• Botswana• Nigeria• Zimbabwe• Kenya

Session Chair: Dr. Daniel Muthee

1.00-2.00pm LUNCH BREAK

2.00-3.00pm Information ethics success stories in Africa Session Chair: Prof. Ocholla

3.00-4.00pm The way forward Session Chair: Prof. Japhet Otike

4.00-4.15 HEALTH BREAK

4.15-5.15pm Plenary session Session Chair: Prof. E. Kiondo

DAY 2 (25TH AUGUST 2016)– CONFERENCE PRESENTATIONS

Time Activity Participants


8.30-10.30am Opening Ceremony• Kenya National Anthem• Introduction of the conference • Welcoming remarks• Opening address• Keynote address

TUK music students bandProf. J. Kiplang’at, DVC-API, TUKProf. P.M. Shiundu, DVC-ARS, TUKProf. F. Aduol, VC, TUKProf. Adeline Du Toit

10.30-10.40 GROUP PHOTO SESSION


11.00-1pm Session 1A: Indigenous KnowledgeVenue: Jambo 1

Session Chair: Dr. Asha H. OwanoRapporteur: Erick Ogolla

ENZYMES, ANTS, CHAPATIS AND WEEDS: FIGURING OUT HOW TO “MANAGE” “INDIGENOUS” “KNOWLEDGE”

Donna Pido, PhDDepartment of Design and Creative MediaThe Technical University of Kenya, Kenya

AN ANALYSIS OF INDIGENOUS KNOWLEDGE LEGISLATION AND POLICIES IN KENYA

Sally ChepchirchirSenior Library AssistantKaratina University, Kenya

Tom KwanyaDepartment of Information and Knowledge ManagementThe Technical University of Kenya

ROLE OF KNOWLEDGE MANAGEMENT SYSTEMS ON THE RETENTION OF TACIT KNOWLEDGE IN RESEARCH INSTITUTES IN KENYA

Riany Kenneth Goga; Akinyi Asenath Adienge; Kivati Chris Benard; and Emmanuel Tendwa Makatiani Kenya Forestry Research InstituteNairobi, Kenya

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11.00-1pm ROLE OF LANGUAGE IN INDIGENOUS KNOWLEDGE MANAGEMENT IN KENYA

Dr. Teresa Otieno and Damien Clement Abong’oDepartment of Language and Communication Studies,The Technical University of KenyaNairobi, Kenya

11.00-1pm Session 1B: E-GovernanceVenue: Jambo 2

Session Chair: Prof J. WamukoyaRapporteur: Angela Kogos

E-GOVERNMENT DEVELOPMENT AND THE CHALLENGES OF MANAGING INFORMATION IN AFRICA

Proscovia Svärd, Research FellowDepartment of Information Science, University of South Africa; and Senior Lecturer, Södertörn University, Sweden

IMPACT OF INFORMATION MANAGEMENT PRACTICES ON COUNTY GOVERNMENTS IN CENTRAL KENYA: A CASE OF NYERI COUNTY

Esther Wairimu NgirigachaMaster of Information Science Student Karatina University, Kenya

Tom KwanyaDepartment of Information and Knowledge ManagementThe Technical University of Kenya

INFORMATION AS A TOOL FOR PROMOTING PUBLIC PARTICIPATION FOR SUSTAINABLE DEVELOPMENT IN COUNTIES IN KENYA

Thomas Ibrahim OkindaDepartment of Publishing and Media Studies, School of Information Sciences,Moi University, Kenya

A KNOWLEDGE MANAGEMENT STRATEGY FOR EFFECTIVE IMPLEMENTATION OF THE 2030 SUSTAINABLE DEVELOPMENT GOALS (SDGS) IN AFRICA

Prof. Elizabeth KiondoTanzanian Permanent Delegation to UNESCOParis, France

1.00-2pm LUNCH BREAK

2.00-4.00pm Session 2A: Records ManagementVenue: Jambo 1

Session Chair: Dr. S. KatuuRapporteur: Hosea Chumba

THE EFFECTIVENESS OF PERSONEL RECORDS MANAGEMENT IN COLLEGE LIBRARY, FEDERAL COLLEGE OF EDUCATION, EHA-AMUFU, NIGERIA

Godwin, Nwachukwu Arua, Ebere Maryann Ebisi & Casmir E. EdeFederal College of Education, Eha-Amufu, Nigeria

ALIGNING RECORDS MANAGEMENT TO SERVICE DELIVERY AT MOI UNIVERSITY, ELDORET, KENYA

Carolyne Nyaboke Musembe, Juliet Erima & Prof. Justus WamukoyaMoi University, Eldoret, Kenya

SOUND RECORDS MANAGEMENT: A CATALYST FOR ENHANCED JUSTICE DELIVERY IN THE KENYAN JUDICIARY

Elsebah Maseh (PhD) & Prof. Justus WamukoyaSchool of Information Sciences, Moi University Eldoret, Kenya

THE ROLE OF DISASTER MANAGEMENT IN SUSTAINABLE DEVELOPMENT IN KENYA

Prof. Henry N. KemoniMasinde Muliro University of Science and Technology andResearch Fellow, University of South Africa

THE ROLE OF RECORDS MANAGERS IN OPEN GOVERNMENT AND OPEN GOVERNMENT DATA IN AFRICA

Prof. Nathan MnjamaDepartment of Library and Information StudiesUniversity of Botswana

Dr Peter SebinaDepartment of Library and Information StudiesUniversity of Botswana

2.00-4.00pm Session 2B: Information and knowledge management educationVenue: Jambo 2

Session Chair: Prof. E. OkemwaRapporteur: Jackson Owiti

CHANGING EMPLOYER EXPECTATIONS: A REVIEW OF LIBRARY AND INFORMATION SCIENCE JOB ADVERTISEMENTS IN KENYA, 2004 TO 2015

Dr. Wanyenda ChilimoUniversity LibrarianTechnical University of MombasaKenya

A REVIEW OF KNOWLEDGE MANAGEMENT EDUCATION AND TRAINING IN KENYA

Tom KwanyaDepartment of Information and Knowledge ManagementThe Technical University of KenyaNairobi, Kenya

KNOWLEDGE MANAGEMENT SKILLS AND KNOWLEDGE REQUIREMENTS IN ORGANISATIONS IN SOUTH AFRICA

Mzwandile M. ShongweUniversity of ZululandSouth Africa


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2.00-4.00pm TRACING THE GRADUATES OF DIPLOMA OF TECHNOLOGY IN LIBRARY AND INFORMATION SCIENCE AND ARCHIVES AND RECORDS MANAGEMENT STUDIES OF THE TECHNICAL UNIVERSITY OF KENYA

Dr. Naomi W. Mwai, Dr. Tabitha Mbenge-Ndiku & Dr. Philemon ChebonDepartment of Information and Knowledge ManagementThe Technical University of Kenya

FINANCIAL LITERACY AMONG WOMEN ENTREPRENEURS IN KENYA: AN OVERVIEW

Joyce Kinyanjui & Prof. Dennis Ocholla, Department of Information Studies, University of Zululand, South Africa

2.00-4.00pm NEXT GENERATION OF LIBRARY AND INFORMATION SCIENCE PRACTITIONERS: THE WAY FORWARD FOR INFUSING NEW SKILLS AND COMPETENCIES

Desmond Chinedu Oparaku, Emmanuel U. Anyanwu & Oyemike Victor Benson, Federal Polytechnic, Nekede, Owerri, Imo State, Nigeria

4.00-4.15pm HEALTH BREAK

5.45-8.00pm CONFERENCE PARTY

DAY 3 (26TH AUGUST 2016)– CONFERENCE PRESENTATIONS



8.15-8.45am THE INTERPARES TRUST PROJECT: TRUSTING RECORDS IN AN INCREASINGLY NETWORKED SOCIETY

Dr. Shadrack Katuu

8.45-10.45am Session 3A: Social media in information and knowledge managementVenue: Jambo 1

Session Chair: Prof. P. M. MatuRapporteur: Joyce Nyambala

SOCIAL MEDIA AS A TOOL FOR SHARING ACADEMIC KNOWLEDGE AMONG UNDERGRADUATE STUDENTS AT HIT UNIVERSITY

Macdonald Nhakura & Elisha MupaikwaHarare Institute of TechnologyZimbabwe

MAXIMISING THE POTENTIAL OF SOCIAL MEDIA TO PROMOTE ACADEMIC LIBRARY SERVICES: A CASE STUDY OF THE TECHNICAL UNIVERSITY OF KENYA LIBRARY

Villary Abok & Tom KwanyaDepartment of information and Knowledge ManagementTechnical University of Kenya

EXPLORING THE USE OF SOCIAL MEDIA IN KNOWLEDGE SHARING IN PUBLIC INSTITUTIONS IN KENYA

Jackson Owiti OmondiDepartment of information and Knowledge ManagementTechnical University of Kenya

LEVERAGING ON SOCIAL MEDIA TOOLS (SMTs) AS STRATEGY FOR EFFECTIVE AND SUSTAINABLE MARKETING OF REFERENCE AND INFORMATION SERVICE IN DEVELOPING COUNTRIES

Justina Ngozi EKERE, Ph.D Senior Librarian, Nnamdi Azikiwe Library,University of Nigeria, Nsukka;

Linda Ihechikwere ANYALEBECHIMedical Library, College of Medicine, Chukwuemeka Odimegwu University Teaching Hospital, Amaku, Awka, Anambra State, Nigeria

Oyemike Victor BENSONICT/Virtual Library, Library DivisionFederal Polytechnic, Nekede, Owerri, Imo State, Nigeria

8.45-10.45am Session 3B: Knowledge sharing and diffusionVenue: Jambo 2

Session Chair: Prof. Onyancha BosireRapporteur: Collins Mutimba

KNOWLEDGE ACQUISITION AND SHARING STRATEGIES IN LAW FIRMS IN KENYA

Gladys Kemboi & Tom KwanyaDepartment of Information and Knowledge Management,The Technical University of Kenya

STRATEGIES FOR MANAGEMENT OF KNOWLEDGE AND INNOVATION IN NIGERIAN AGRICULTURAL RESEARCH SYSTEMS

Kabiru Dahiru Abbas, PhDDepartment of Library and Information SciencesBayero University, Kano, Nigeria

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8.45-10.45am THE IMPACT OF KNOWLEDGE MANAGEMENT ON THE COMPETITIVENESS OF INSURANCE FIRMS IN KENYA

Rodney Chege KamauUAP Insurance Company Ltd, Kenya

Tom Kwanya,Department of Information and Knowledge Management,The Technical University of Kenya

8.45-10.45am KNOWLEDGE MANAGEMENT INSIGHTS FROM THE SWEETPOTATO KNOWLEDGE PORTAL: A CASE STUDY

Bukania, ChristineSweetpotato Action for Security and Health in Africa (SASHA) ProjectInternational Potato Center (CIP), Nairobi, Kenya

TACIT KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE IN UNIVERSITIES IN KENYA

Joan Wakasa MurumbaDepartment of Computer Science and Informatics, Karatina University

Dr. Tom KwanyaDepartment of Information and Knowledge Management, The Technical University of Kenya


11.00-1pm Session 4A: Role and impact of information and knowledge centresVenue: Jambo 1

Session Chair: Dr. Tom KwanyaRapporteur: Jackson Alunga

TOWARDS A KNOWLEDGE SPECIALIZATION INDEX FOR SUB-SAHARAN AFRICA: AN INFORMETRICS STUDY

Prof. Omwoyo Bosire OnyanchaUniversity of South Africa, Pretoria, South Africa

THE ROLE OF ACADEMIC LIBRARIES IN WEBOMETRIC RANKING OF UNIVERSITIES

George M. WamahigaLibrary DepartmentKaratina University

Dr. Tom KwanyaDepartment of Information and Knowledge ManagementThe Technical University of Kenya

THE APPLICATION OF ALTMETRICS IN ASSESSING THE SCHOLARLY IMPACT OF THE CONTENT OF DIGITAL REPOSITORIES IN KENYA

Milcah Wawira Gikunju & Rosemary Musula OtandoUniversity of Nairobi, Nairobi, Kenya

THE EXPECTATIONS OF COMMUNITY AND PUBLIC LIBRARIES IN THE ACTUALISATION OF SUSTAINABLE DEVELOPMENT GOALS (SDGs) IN DEVELOPING COUNTRIES

Oyemike Victor BensonICT/Virtual Library, Library Division, Federal Polytechnic, Nekede, Owerri, Imo State, Nigeria

Linda Ihechikwere AnyalebechiMedical Library, College of Medicine, Chukwuemeka Odimegwu University Teaching Hospital, Amaku, Awka, Anambra State, Nigeria

Nkechi M. Amaechi, PhD Processing Unit, Federal University of Technology, Owerri, Imo State, Nigeria

THE INFLUENCE OF PERFORMANCE CONTRACTING ON THE OPERATIONS AND SERVICE S OF THE UNIVERSITY OF NAIROBI LIBRARY

John WaweruSchool of Business Library, University of Nairobi, Kenya

11.00-1pm Session 4B: Digital trends in information and knowledge managementVenue: Jambo 2

Session Chair: Dr. Kabiru Dahiru AbbasRapporteur: Claudior Onsare

IMPACT OF CLOUD-BASED SERVICES ON RECORDS MANAGEMENT IN PUBLIC ORGANIZATIONS IN KENYA

Lucy KibeDepartment of Information and Knowledge ManagementThe Technical University of Kenya, Nairobi, Kenya


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11.00-1pm DESIGN AND DEVELOPMENT OF A GIS SYSTEM TO MAP AND TRACK TRACHOMA PATIENTS IN KAJIADO COUNTY

Evaline OwitiMasai Technical Training Institute, Kajiado, Kenya

Prof. Joseph Kiplang’atDepartment of Information and Knowledge ManagementThe Technical University of Kenya, Nairobi, Kenya

Mr. Reuben OyamoDepartment of Information TechnologyMoi University, Eldoret, Kenya

11.00-1pm IMPLEMENTATION OF ELECTRONIC DOCUMENT AND RECORDS MANAGEMENT SYSTEM IN THE PUBLIC SECTOR IN KENYA

Collins MutimbaDepartment of Information and Knowledge ManagementThe Technical University of Kenya, Nairobi, Kenya

11.00-1pm LOCAL CONTENT MANAGEMENT IN KENYA METHODIST UNIVERSITY (KEMU)

Victor KamauKnowledge Management Officer Kenya Forestry Research Institute, Nairobi, Kenya

Prof. Joseph Kiplang’atDepartment of Information and Knowledge ManagementTechnical University of Kenya, Nairobi, Kenya

Prof. Cephas OdiniSchool of Information Sciences, Moi University, Eldoret, Kenya

ADOPTION OF CLOUD COMPUTING AT THE TECHNICAL UNIVERSITY OF KENYA: OPPORTUNITIES AND CHALLENGES

Hosea ChumbaDepartment of Information and Knowledge ManagementTechnical university of Kenya

1.00-2pm LUNCH BREAK

2.00-4pm Session 5A: Legal and ethical issues in information and knowledge managementVenue: Jambo 1

Session Chair: Dr. Proscovia SvärdRapporteur: Damien Abong'o

UNMASKING HATE SPEECH IN SOCIAL MEDIA SITES IN KENYA

Erick Odhiambo Ogolla,Department of Information and Knowledge Management,The Technical University of Kenya, Nairobi, Kenya

COPYRIGHT IMPLICATIONS OF PROVIDING INFORMATION THROUGH OPEN ACCESS IN UNIVERSITY LIBRARIES IN AFRICA

Prof. Japhet OtikeSchool of Information SciencesMoi University, Eldoret, Kenya

DIGITAL RIGHTS MANAGEMENT SYSTEMS; CHALLENGES AND OPPORTUNITIES OF ELECTRONIC BOOK PUBLISHING IN KENYA

Dr. Emily KogosSenior Lecturer, Department of Publishing and Media StudiesSchool of Information SciencesMoi University, Eldoret, Kenya

Angela KogosDepartment of Information and Knowledge ManagementThe Technical University of Kenya, Nairobi, Kenya

SOCIAL MEDIA MISINFORMATION IN KENYA: AN ANALYSIS OF TWITTER MESSAGES DURING THE CHASE BANK COLLAPSE

Claudior OnsareDepartment of Language and Communication StudiesThe Technical University of Kenya, Nairobi, Kenya

2.00-4pm Session 5B: Emerging trends in libraries and information centresVenue: Jambo 2

Session Chair: Prof. Cephas OdiniRapporteur: Villary Abok

USE OF ICTs IN ACCESSING INFORMATION BY RESEARCHERS IN SELECTED PUBLIC RESEARCH INSTITUTIONS IN KENYA

Ashah H. Owano

National Museums of Kenya, Nairobi, Kenya Joseph Kiplang’at

Department of Information and Knowledge ManagementThe Technical University of Kenya, Nairobi, Kenya Cephas OdiniDepartment of Library Records Management and Information StudiesMoi University, Eldoret, Kenya

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2.00-4pm USE OF ICT IN THE PROVISION OF INFORMATION AND SERVICES IN ACADEMIC LIBRARIES TO ENHANCE LEARNING: A CASE OF THE TECHNICAL UNIVERSITY OF KENYA LIBRARY

Sarah W. KibugiDirector, Library and Learning ServicesThe Technical University of Kenya, Nairobi, Kenya

2.00-4pm THE USE ICTs TO SUPPORT KNOWLEDGE MANAGEMENT IN SELECTED ACADEMIC LIBRARIES IN NIGERIA AND SOUTH AFRICA

Rexwhite Tega Enakrire PhDLecturer, Department of Library and Information ScienceDelta State University, Nigeria

Dennis N. Ocholla, PhDSenior Professor, Department of Information Studies and Deputy Dean Research and Internationalization, FHSS University of Zululand, South Africa

ACCESS TO AND USE OF ICTs IN THE PROVISION OF INFORMATION TO DISTANCE LEARNERS IN KENYAN UNIVERSITIES

Dr. Grace Wambui KamauDepartment of Information and Knowledge Management The Technical University of Kenya, Nairobi, Kenya

Prof. Joseph Kiplang’atDepartment of Information and Knowledge ManagementThe Technical University of Kenya, Nairobi, Kenya

Prof. Cephas Odini, Moi UniversitySchool of Information SciencesMoi University, Eldoret, Kenya

AN ASSESSMENT OF THE ACCESSIBILITY OF ELECTRONIC INFORMATION RESOURCES BY ACADEMIC LIBRARY USERS: A CASE OF THE UNIVERSITY OF NAIROBI

Kamau Grace NjeriUniversity of Nairobi, Jomo Kenyatta Memorial Library, Nairobi, Kenya

Dr. Dorothy NjiraineDepartment of Library and Information Science, University of Nairobi, Nairobi, Kenya

SCALING UP THE USE OF MOBILE PHONES TO DELIVER AGRICULTURAL INFORMATION TO FARMERS IN UASIN GISHU COUNTY, KENYA

Dr. Emily Bosire-OgechiLecturer, School of Information Sciences,Moi University, Kenya

4.00-4.15pm HEALTH BREAK

4.15-4.30pm Closing ceremony Session Chair: Dr. Tom Kwanya

Conference evaluation Secretariat

Concluding remarks Prof. Emily Akuno

Vote of Thanks Prof. Joseph Kiplang’at

The 1st International Conference

on


MANAGEMENT


Conference Theme:

“Transformative Information & Knowledge Management for Sustainable Development”

ORGANIZED BY: The Technical University of Kenya and Moi University

WITH SUPPORT OF: United Nations Educational, Scientific and Cultural Organization; Kenya Commercial Bank

KEYNOTE SPEAKER: Prof Adeline Du Toit


ABSTRACTS

Digital Trends in Information and

Knowledge Management

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ADOPTION OF CLOUD COMPUTING AT THE TECHNICAL UNIVERSITY OF KENYA: OPPORTUNITIES AND CHALLENGES

Hosea ChumbaDepartmentof InformationandKnowledgeManagement

Technical university of [email protected]

ABSTRACTThisresearchexaminedtheextentof adoptionof cloudcomputingaswellasitsassociatedbenefitsandchallengesattheTechnicalUniversityof Kenya.Theresearcheremployeddescriptiveresearch.Primarydatawascollectedthroughinterviewsandobservationof howcloudservicesweredeliveredtostudents.TheTechnicalUniversityof Kenyawaspickedasacasestudybecauseof theneed toprovideadetailedqualitativedata thatdescribeaspecificcontext.ThefindingsrevealedthatTheTechnicalUniversityof Kenyahassetupaprivatecloud.Italsoutilises cloud-based services to provide storage capabilities, e-mail services, communication and networking aswellascloud-basedsocialmediaplatformssuchasFacebookandtwitter.Theadoptionof cloudcomputinghasbrought about benefits such as operational cost reductions, enhanced reliability of services, improved securityprovisions,increasedeaseof informationsharing,creationanddevelopmentof diversesourcesof information,fasterdeploymentof applicationsandICTinfrastructureaswellaseasymonitoringandmanagementof servicedeliveryamongothers.Thechallengeshamperingwideradoptionof thistechnologyincludelackof trust,resistancetochangeandinadequateawarenessof cloudcomputingcapabilitiesamongstuniversitystaff andstudents.Thefindings describedmaybe useful toTheTechnicalUniversity of Kenya and themanagement of other publicandprivateuniversities inKenyaaswellasresearchersworking inthisfieldbyproviding informationoncloudcomputinganditspotentialopportunitiesandchallenges.Althoughotherresearchstudiesonthisthemeexist,thecurrentstudyisoriginalinKenyanuniversitiessetup.Similarly,itisthefirsttoapplythethemetoTheTechnicalUniversityof Kenya.

KEYWORDSCloudcomputing,ICT,cloudcomputingadoption,SaaS,PaaS,IaaS,universities,Kenya


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DESIGN AND DEVELOPMENT OF A GIS SYSTEM TO MAP AND TRACK TRACHOMA PATIENTS IN KAJIADO COUNTY

Evaline OwitiMasaiTechnicalTrainingInstitute

[email protected]

Joseph Kiplang’atDepartmentof InformationandKnowledgeManagement

The Technical University of [email protected]

Reuben OyamoDepartmentof InformationTechnology

Moi [email protected]

ABSTRACTGeographicalInformationSystem(GIS)mappingsoftwareprovidespowerfultoolsformanagementandanalysisof infectiousdiseases.Theuseof thistechnologycanbetailoredtosuiteawiderangeof applications.ThestudyaimedatdesigninganddevelopingamappingandtrackingsystemforTrachomapatientswithinKajiadoCounty.Thesystemisintendedto,improvethecollectionandreportingof aggregatedhealthdataof Trachomapatientsthroughmobiletechnologies,identifyspecificlocationsvulnerabletoTrachomawithinKajiadoCounty,identifycongregategroupstargetedforpreventivemeasuresof Trachomadiseaseandcreatemapstohelpstakeholderstoestablishthelocationof thepatientswithinKajiadoCounty.ThisstudywasbasedontheSusceptibleInfectedRecovered(SIR)model.Theresearchdesignusedwasexperimentalandthesystemmethodologyusedwasevolutionaryprototyping.DatawascollectedusingfacetofaceinterviewsanddocumentanalysisfromBissil,Mile46,KitengelaandIsinyawhichwereusedtotestthesystem.Crosscaseanalysiswasusedtoanalysethedatawithintheareas.Theandroidoperating systemand Javaprogrammingwereused todevelop theuser interface for capturing thedataby thecommunityhealthworkerthroughtheuseof aGISenabledphone(Samsung).Googlemapapplicationwasusedtoidentifythelocationsof thepatientonamap.VisualBasic.netprogramminglanguagewasusedtogeneratethereportstobeusedbytheAfricanMedicalandResearchFoundation(AMREF)coordinatorsfordecisionmakinganddeliveryof medicalservices.Basedonthefindingsof thestudy,theuseof GISenabledmobilephonesledtoareductioninthespreadof Trachomaandfacilitatedquickidentificationof locations/householdsof trachomaprevalenceareas.Thisisinadditiontoimproveddecisionmaking.Thestudyrecommendsdevelopmentof aGIScloudmobiledatacollectionsystemforwebandmobiledeviceswhichwouldallowcollectionof Trachomapatientdatainrealtimemode.

KEYWORDSICT,health,Trachoma,Maasai,KajiadoCounty,Kenya

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IMPACT OF CLOUD-BASED SERVICES ON RECORDS MANAGEMENT IN PUBLIC ORGANISATIONS IN KENYA

Lucy KibeDepartmentof InformationandKnowledgeManagement

The Technical University of KenyaNairobi, Kenya

[email protected]

ABSTRACTCloud-basedservicesaretheservicesthatareprovidedtousersthroughtheInternetwhentheyneedthem.Theyaredesignedtoprovideeasyandscalableaccesstoapplications,resourcesandservices.Theyincludeonlinestorage,backupsolutionsanddocumentcollaborationservices,amongothers.Mostorganisationshavestartedusingthecloud-basedservicestoofferefficientandcost-effectivetechnologicalsolutions.Otherorganisationsaremovingtocloud-basedrecordsmanagementtocutcost,eradicateredundanciesandpoolresources.However,whenchoosingtousetheseservices,theorganisationshavetoweighagainsttherisksassociatedwithlackof privacyandsecurityof records.This studyanalysed the cloud-based servicesused for recordsmanagement inpublicorganisationsinKenya; their impacton effective recordsmanagement; the challenges inmanaging the cloud-based services;andstrategieswhichcanbeusedbytheorganisationstoenhancetheeffectiveadoptionof cloud-basedservicesforrecordsmanagementinpublicorganisationsinKenya.Primarydatawascollectedthroughself-administeredquestionnairesusingtheonlineSurveyMonkeyplatform.Additionalinformationwascollectedthroughreviewof scholarlymaterials.ThefindingsindicatethatpublicorganisationsinKenyacanusecloudbasedservicestoenhancetheir recordsmanagement. These services entail theThus, cloud-based services such as creation, digitisation,dissemination,storageandpreservationof recordshavethepotentialof increasingefficiencyandeffectivenessof publicorganisationsbyenhancingeffectiverecordsmanagement.Thefindingsof thisstudycanbeusedbypublicorganisationstoimplementeffectiverecordsmanagementinitiativesanchoredoncloud-basedservices.Moreover,thefindingscanbeusedtodeveloppoliciesandstandardsgoverningtheuseof cloud-basedservicesinrecordsmanagement.

KEYWORDSCloud-basedservices,recordsmanagement,publicorganisations,Kenya


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IMPLEMENTATION OF ELECTRONIC DOCUMENT AND RECORDS MANAGEMENT SYSTEM IN THE PUBLIC SECTOR IN KENYA

Collins MutimbaDepartmentof InformationandKnowledgeManagement


ABSTRACTManypublicsectororganisationsinAfricahaveembarkedonreformsaimedatstreamliningoperationsandservicedeliverytothecitizens.However,despitethetremendouseffortsandresourcesallocatedtoreforms,littleprogresshasbeenmade.Oneof theareaslaggingbehindisrecordsmanagement.WhereasseveralpublicorganisationshavedeployedElectronicDocument andRecordsManagement Systems (EDRMS), these have neither transformedoperationsnorenhancedservicedelivery.Thisscenarioisunlikethecaseindevelopedcountrieswhereditigitalisationof recordsmanagementprocesseshasyieldedsignificantbenefits.Thechallengeistheimplementationof EDRMSprojectsbypublicorganisationsinKenya.Thisstudyinvestigatedtheimplementationof EDRMSprojectsatthethenMinistryof HigherEducation,ScienceandTechnologyinKenya.Thespecificobjectivesweretoestablishwhethertherewasapolicyframeworkguidingtheimplementationprocess;whethertheuserneedsweremet;thebenefits of usingEDRMS; the challenges hampering the effective implementation of theEDRMS; andmakerecommendationstoenhancetheimplementationof EDRMSprojectsinpublicorganisations.Datawascollectedfrom52respondentsusingquestionnairesandface-to-faceinterviews.Qualitativeandquantitativeapproacheswereusedtoanalyse,presentandinterpretdata.ThestudyfoundthatmostpublicinstitutionshavearelevantpolicyframeworkguidingtheimplementationEDRMSprojects.However,manyof theirstaff areeitherunawareof ordonotapplythesepolicies.Theneedsof theusersof EDRMSsystemsinpublicinstitutionsareneitheranalysednotmetbythesystems.If implementedappropriately,EDRMSsystemshavethepotentialtostreamlinebusinessoperationsandenhancedecisionmakinginpublicinstitutions.

KEYWORDSElectronicrecords;electronicdocumentsmanagement;publicorganisations,Kenya

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LOCAL CONTENT MANAGEMENT IN KENYA METHODIST UNIVERSITY (KEMU)

Victor KamauKnowledgeManagementOfficer

Kenya Forestry Research Institute [email protected]

Joseph Kiplang’atDeputyViceChancellor-Administration,PlanningandInfrastructure

Technical University of [email protected]

Cephas OdiniMoiUniversity

[email protected]

ABSTRACTThis research investigateslocalcontentmanagementanddevelopmentof aneffectiveandefficientlocalcontentmanagementframeworkforKenyaMethodistUniversity(KeMU).Theobjectivesincluded:toestablishthetypesof local content atKeMU; establish the challenges that affect itsmanagement; and develop a framework formanagementof local content forKeMU.Surveymethodwas applied and samplesweredrawn fromheadsof programmes, librarians, students and lecturers. The Deputy Vice-Chancellor-Academic Affairs, the UniversityLibrarianandInformationCommunicationTechnology(ICT)Directorwereincludedaskeyinformants.In-depthinterviewswerecarriedoutandquestionnairesusedonstudents.Theresultsshowthatthereexistedseveraltypesof localcontentatKeMUbuttherelackedalocalcontentmanagementpolicy.Therewereundocumentedprocedures,adhoccollectionmethods anduncoordinatedmanagementof various typesof local contentonlypast-paperswereelectronicallymanaged.ThestudyhasdevelopedandpresentsaframeworkforlocalcontentmanagementatKeMUthat canbeappliedbyother institutionsof learningand research.Thispaperpresents local contentstudyasanexpressionof locallyownedandadaptedknowledgethatcanbeof creative,research,academicorof experiencenatureatanacademicinstitutionandprovidedaframeworkforitsmanagementthatcanbeadoptedbyotherinstitutions.

KEYWORDSLocalcontent,institutionalrepositories,KeMU,knowledgemanagement,Kenya

E-Governance

21



A KNOWLEDGE MANAGEMENT STRATEGY FOR EFFECTIVE IMPLEMENTATION OF THE 2030 SUSTAINABLE DEVELOPMENT GOALS (SDGS) IN AFRICA

Elizabeth KiondoTanzanianPermanentDelegationtoUNESCO

Paris, France [email protected]

ABSTRACTDespite the fact that someprogress has been registered in the past decades,Africa is still strugglingwith thedevelopment imperative as the world moves towards the implementation of the 2030 agenda for sustainabledevelopmentadoptedby theUnitedNations in late2015.In thiscontext,Africancountriesarecalledupontodesignandimplementinnovativepoliciesandundertakepragmaticactionstoachievesustainabledevelopment.Theimportanceof informationandknowledgefordevelopmentandtheneedtocreateknowledgesocietieswhichcaneffectivelyengageindevelopmentisessentialbecausedevelopmentisaboutpeopleandtheplanet.Usingsecondarysourcesof data,thepaperadoptsananalyticalapproachtocomprehensivelyexaminetheprocessesundertakeninthepursuitof sustainabledevelopmentthroughtheimplementationof themillenniumdevelopmentgoalsoverthepastfifteenyears.Theanalysiswasspecificallyfocusedonthesocial,economicandenvironmentfactorswhichare core to sustainability.On the basis of experiences in these processes, it identifies key challenges includingknowledge gaps aswell asweaknesses in linking knowledge to actions. Lessons learnt from these experiencesinformthedirectionthatAfricancountriesneedtotakeinthenext15yearsastheyembarkontheimplementingthe2030developmentagenda.Thepaperpinsitsanalysiswithintheconceptualframeworkthatcallsforknowledgemanagementstrategiestobridgethegapsthatexistbetweenknowledgeandactionsinthecontextof ownership,participation, knowledge creationprocess, integration, communication andpolitical judgments.After exploringvariousknowledgemanagementstrategiesindifferentcontexts,thepaperidentifiescomponentsof aknowledgemanagementstrategywhichwillenhanceAfrica’ssuccessintheimplementationof the2030sustainabledevelopmentgoals.Thepaperconcludesthatascountriesembarkona15-yearjourneytowardssustainabledevelopment,itisimportantthatplansandprocessesadoptaneffectiveknowledgemanagementstrategytoenhancetheimpactof interventionsandlevelsof success.

KEYWORDSKnowledgemanagementstrategies,sustainabledevelopment,SDGs,Africa


22

INFORMATION AS A TOOL FOR PROMOTING PUBLIC PARTICIPATION FOR SUSTAINABLE DEVELOPMENT IN COUNTIES IN KENYA

Thomas Ibrahim OkindaDepartmentof PublishingandMediaStudies

Moi University, [email protected]

ABSTRACTKenya’s47countygovernmentswereestablishedin2013andarekeytoenhancingpublicaccesstoinformationandcitizenparticipationasprovidedforinthecountry’s2010ConstitutionandVision2030developmentagenda.Despitethecounties’publicinformationdisseminationefforts,thereislimitedcitizenparticipationindevelopmentinKenya.Thismaybeattributedtopoorinformationpackaginganddissemination,andthecitizens’reluctancetoseekpublicinformation.Ananalysisof informationasatoolforpublicparticipationfordevelopmenthasnotbeeneffectivelyconductedinKenya.Thisisaknowledgegapthatthisstudysoughttofill.Itspecificallysoughttoestablishformsof directcitizenparticipationincountygovernmentsinKenya;determinewaysinwhichinformationcanpromotecitizens’participationindevelopmentincountiesinKenya;identifyinformationdisseminationchannelsusedtoenhancecitizenparticipationindevelopmentindevolvedgovernmentsinKenya;andproposeinformationdissemination approaches for effective public participation for sustainable development in counties inKenya.Thisstudyadoptedexternaldeskresearchdesigninvolvingareviewof relevantlaws,researchreports,booksandjournals.Thefindingsindicatethatthereislimitedcitizenparticipationindevelopmentplanning,implementationandevaluationincountiesinKenya;therearegapsininformationdisseminationandaccessincounties;themajorityof Kenyansareinadequatelyinformedaboutcountygovernments;andcountyinformationdisseminationchannelsareineffective.Theresearcherrecommendsthatcountygovernmentsshouldsetupandmaintainlibrariesuptothecommunitylevel;aswellasenactpublicparticipation,accesstoinformationandinformationdisseminationlawsandpolicies.Librariesandinformationprofessionalsshouldconductusersurveys,packageanddisseminateCountyinformationandmarkettheirservices.Citizensshoulddemandforpublicinformation.ThisisatimelystudyasKenya strives to implement sustainable development goals that commenced in 2016 and county governmentswhichhavebeeninplacesince2013.

KEYWORDSCitizenparticipation,countygovernments,sustainabledevelopmentgoals,Kenya

23



E-GOVERNMENT DEVELOPMENT AND THE CHALLENGES OF MANAGING INFORMATION IN AFRICA

Proscovia Svärd, Research FellowDepartmentof InformationScience,Universityof SouthAfricaand

SeniorLecturer,SödertörnUniversity,Sweden

ABSTRACTThis article investigates the informationmanagement challenges faced byAfrican countries as they engage ine-Government development. e-Government aims to create well-functioning government administrations, thedelivery of high quality service, the use of ICTs, improvement of the competencies of government workersandthepromotionof transparencyandaccountability.Informationiskeytoalltheseprocessesandthereforeitsmanagementiscrucialtoawell-functioninge-Government.Wecurrentlywitnessachanginginformationlandscapeandtheuseof socialmediatodelivergovernmentservices.Wordssuchas“bigdata”and“opendata”arenowconstantlyusedtorefertotheenormousamountsof informationgeneratedbygovernmentinstitutions.Globallygovernmentsarebeingencouragedtoopenuptheirinformationresourcestocitizenswhoareinterestedinusingtheminnovativelytodevelopnewelectronicservices.Governmentsneedtohaverobustinformationmanagementinfrastructure that supports these initiatives.Theexponential growthof information still poses challenges thatrequireenterprisewideawarenessandparticipationof allgovernmentworkers in theeffectivemanagementof information. Organizations are currently struggling with digital landfills which constitute both relevant andirrelevant informationwhich overshadows vital information.Many government institutions even in developedcountries still lackelectronicarchives thatwould facilitate the integrationof all government information flowsinamannerthatpromotesaccessanduse.ItisaknownfactthattheinformationmanagementregimesinAfricaare stillpoordue to thecolonial legacybut alsobecause information/recordsmanagementcontinues tobeanarea that isneglected,misunderstoodandnotprioritized.Yet, effective informationmanagementunderpinsaneffectivee-Government.AsAfricangovernmentsendeavourtoengageine-Governmentdevelopmenttheissueof informationmanagementiscriticalandneedstobeprioritized.Desktopresearchanddocumentaryanalysiswill beused as amethod and technique respectively tounearth the challengesof informationmanagement inrelation to e-Government development inAfrica. The resultswill help informpolicymakers on the necessityto traingovernmentemployees in themanagementof informationand to invest ineducationprogramsat thetertiaryleveldirectedatthedigitalinformationmanagementdomain.Thereisalsoneedtocreateawarenessaboute-Governmentdevelopmentandthatstillhastobedonethroughinformationdisseminationandaccess.

KEYWORDSE-governmentdevelopment,informationmanagement,informationsystems,governmentinformation


24

IMPACT OF INFORMATION MANAGEMENT PRACTICES ON COUNTY GOVERNMENTS IN CENTRAL KENYA: A CASE OF NYERI COUNTY

Esther Wairimu NgirigachaKaratinaUniversity

[email protected]

Tom KwanyaDepartmentof InformationandKnowledgeManagement

The Technical University of [email protected] / [email protected]

ABSTRACTInformationmanagement is critical in influencing an organisation’s ability to sustain a long-term competitiveadvantage.Thisstudyexaminedtheimpactof informationmanagementpracticesontheperformanceof countygovernmentsinCentralKenyausingtheNyeriCountygovernmentasacasestudy.Thestudyspecificallysoughtto determine the informationmanagement practices used by theNyeriCounty government; and establish theeffectiveness of these informationmanagement practices in supporting government activities. This studywasdesignedasasurvey. Thestudytargeted82managementandadministrativecountystaff inthesixsub-countyofficesof NyeriCounty(inTetu,Kieni,Mathira,Othaya,Mukurweini,andNyeriTown)andtheNyeriCountygovernor.Thestudyadoptedcensussamplingdesignduetothesmallnumberof thepotentialrespondentsandalsobecausethismethodwasboundtoenhancethereliabilityof thefindings.Thechoiceof acensusdesignmaximisedtheconfidence levelwhileat thesametimegreatlyreducedthemarginof error. Questionnairesand interviewscheduleswereusedasthemaindatacollectioninstruments.Thestudyfoundoutthateffectiveuseof informationmanagementpracticeshasenabledtheNyeriCountygovernmenttobemoreresponsiveandconsistentinservicedeliveryaswellandprojectedanimageof goodfaithinabidtoauditandimprovegovernance.Thesepracticeswere effectivemainly because they improved servicedelivery in the countyoffice, andmaintained convenient,secureandefficientstorageandretrievalof countygovernmentinformationinthecountygovernmentoffices.Thefindingsof thisstudymaybeusedbythegovernorsasthebaseuponwhichtoreviewthecountyaccountabilityandtransparencyprinciplesandpractices.

KEYWORDSInformationmanagement,strategies,practices,performance,CountyGovernmentof Nyeri,Kenya

25



THE ROLE OF RECORDS MANAGERS IN OPEN GOVERNMENT AND OPEN GOVERNMENT DATA IN AFRICA

Nathan MnjamaDepartmentof LibraryandInformationStudies

University of [email protected]

Peter SebinaDepartmentof LibraryandInformationStudies

University of [email protected]

ABSTRACTInformationandcommunicationtechnologies(ICTs)havecreatedmyriadopportunitiesforaccessingandutilisinginformation resources held by the government.However, restrictive laws, policies and procedures continue toimpedetherateatwhichcitizenscanaccess informationheldbygovernments.Thischapterexaminesthetwinissuesof “OpenGovernment”and“OpenGovernmentData”.ItshowsthatwithinAfrica,the“OpenGovernmentData” initiative haswitnessed a steady growth over the past few years and that as of 2014, 21 countries hadcreatedtheirowndataportalsandwerepartof theOpenGovernmentPartnershipmovement.Theauthorsarguethatmorethanoftenrecordsmanagersandotherinformationprofessionalsarenotincludedinthemanagementof OpenGovernmentData initiativesandasa result the long-termpreservationandaccessibilityof suchdatamaynotbe guaranteed.The chapter beginsbydiscussing thebenefits of making governmenthelddata freelyaccessible.Itthenoutlinestherolethatrecordsmanagersandotherinformationprofessionalscouldplayintheorganisationandmanagementof largeamountsof datacollectedthroughopengovernmentinitiatives.Itconcludesby recommending the engagement of archivists, recordsmanagers and other information professionals in theformulationandadoptionof policies,standardsandproceduresthatwillguaranteetheacquisition,storageanddisseminationof informationviaopengovernmentportals.

KEYWORDSOpengovernment,opengovernmentdata,freedomof information

Emerging Trends in Libraries and Knowledge

Centres

27



ACCESS TO AND USE OF ICTs IN THE PROVISION OF INFORMATION TO DISTANCE LEARNERS IN KENYAN UNIVERSITIES

Grace Wambui KamauDepartmentof Information&KnowledgeManagement


Joseph Kiplang’atDepartmentof Information&KnowledgeManagement


Cephas OdiniDepartmentof Library,RecordsManagement&InformationStudies

Moi [email protected]

ABSTRACTThepurposeof thisstudywastoinvestigateaccesstoanduseof ICTsintheprovisionof informationtodistancelearnersattheUniversityof Nairobi(UoN)andKenyattaUniversity(KU)librariesandtomakerecommendationsfor improvement.The studyemployedamixedmethod researchdesign.Amultiple case studies approachwasused.Stratified,purposiveandcensussamplingtechniqueswerealternatelyusedtoselectkeyparticipantsnamely:distancelearners,Directorateof DistanceEducation,Deansof SchoolsandChairmenof Departments,Universitylibrariansandsenior library staff.Asampleof 200distance learners and56 respondents from theother stratawasselected.Datawascollectedthroughasemistructuredquestionnaireadministeredtodistancelearners,semi-structuredinterviewswiththeotherrespondentsanddocumentaryreview.Thedatawasanalyzedusingdescriptivestatisticsandthematically.Thekeyfindingsof thestudywerethat:distancelearnershadlimitedaccesstoanduseof ICTs;theycouldnotaccesse-resourcesfromtheuniversitylibraryremotelyandtheyexperiencedchallengesin accessing information through ICTs.For example, internet connectivity, inadequate electricity in rural areas,inadequatelibraryservicesatregionalcentresandinadequatecomputerandinformationliteracyskills.Distancelearnerswillbenefit fromthisstudyfromimprovedaccess to informationthroughICTsthereby increasingthequalityof theireducation.Thisstudywill informuniversity libraries inKenya ingeneraland theUniversityof NairobiandKenyattaUniversitylibrariesinparticularonimprovingtheirinformationservicesfordistancelearnersthroughICTs.Thefindingsof thisstudywillbenefittheuniversitymanagementandtheKenyagovernmentinplanningandmanagementof ICTs fordistanceeducation.There is adearthof research studies in theareaof libraryservicesfordistancelearninginKenya.Thecurrentstudywillcontributeinclosingthisgap.Thisstudyisoriginalinthatitinvestigatednewissuesbyfocusingonaccesstoanduseof ICTsbydistancelearnersasopposedtotraditionallibraryservicesashasbeenthefocusof paststudies.Themethodologyof thestudyalsoreflectedoriginalitythroughtriangulation.Earlierstudieswerebasedmainlyoninterviewswithlibrarians.Thisstudywentfurtherbyinvolvingalltheplayersindistanceeducationintheuniversitynamelydistancestudents,Faculty,librariansandICTDirectorate.

KEYWORDSDistancelearners,InformationCommunicationTechnologies(ICTs),Kenya,libraryservices,universitylibraries


28

AN ASSESSMENT OF THE ACCESSIBILITY OF ELECTRONIC INFORMATION RESOURCES BY ACADEMIC LIBRARY USERS: A CASE OF THE UNIVERSITY OF

NAIROBI

Kamau Grace NjeriUniversityof Nairobi,

Jomo Kenyatta Memorial Library, [email protected]

Dorothy NjiraineUniversityof Nairobi,

Department of Library and Information [email protected]

ABSTRACTThe purpose of this paper was to examine the accessibility of electronic information resources by the JomoKenyattaMemoriallibraryusers. Thestudyusedamixedmethodresearchdesign(bothquantitativeandqualitative).Thedatacollectioninstrumentsusedincludedquestionnairesandinterviewguide.Asamplesizeof 50studentsand20staff wererandomlyselectedfordatacollection. The studyrevealedthatslowinternetconnectivity,inadequatecomputers,littletimeallocationforcomputersusageandpoorretrievalskillsbythelibraryusersaffectedeffectiveaccessanduseof electronicinformationresources. Thefindingsof thisstudywillenablethelibrarymanagementtounderstandthefactorsaffectingaccessibilityof electronicinformationresources.Thiswillhelpimproveservicedeliveryandmeettheneedsof the libraryusers. Accessibilityandutilizationof relevantelectronic informationresources isvital forefficient researchoutput.Accessof electronic informationresources inacademic librarieshelpsinbridgingtheknowledgedivide.

KEYWORDSAcademiclibrary,accessibility,electronicinformationresources,Kenya,libraryusers

29



THE USE ICTs TO SUPPORT KNOWLEDGE MANAGEMENT IN SELECTED ACADEMIC LIBRARIES IN NIGERIA AND SOUTH AFRICA

Rexwhite Tega Enakrire PhDDepartmentof LibraryandInformationScience

Delta State University, [email protected]

Dennis N. Ocholla, PhDUniversityof Zululand,SouthAfrica

[email protected]

ABSTRACTInformationandCommunicationTechnologies(ICTs)areincreasinglyusedtosupportinformationservicesinavarietyof ways.Thispaperdiscussesthedimensionsof ICTforthesupportof KnowledgeManagement(KM)insampledacademiclibrariesinNigeriaandSouthAfrica.Bothquantitativeandqualitativeresearchmethodologieswere applied in this study.Aquantitative approach through survey research,byuseof questionnaires fordatacollection,wasusedtogetherwithaqualitativeapproachthroughobservationandqualitativecontentanalysis,bydocumentandliteratureanalysisandinterviews.Atotalof 171professionallibrariansandsixkeyinformantsacrossthetwocountries’librariesweretargetedforinformationandthemajorityof themresponded.FindingsrevealedthatICTtoolsusedtosupportKnowledgeManagementvariedamongtheuniversities.Theuseof newtechnologiesinacademiclibrariesisfastgrowingwiththesampledSouthAfricanacademiclibrariesleading.Acomparisonof the six libraries revealed that eachonehad their unique ICTs/library facilities, structure, resources/collections,policy, services, and staff categories.The interview andobservation resultsprovided additional information intheuseof newtechnologiesforeasyaccessandsupportsystemsformanagementfunctionsof thelibraries.Werecommendthatstaff developmentbeintensifiedtocopewithchangesandnewtechnologiesinorderformoderninformationservicestobeembraced.ThechallengesidentifiedinthestudyshouldbeturnedintoopportunitiestosolvetherapidlygrowingICTrequirementsforKMinlibraries.

KEYWORDSICTs,knowledgemanagement,universitylibraries,Nigeria,universitylibraries,SouthAfrica


30

SCALING UP THE USE OF MOBILE PHONES TO DELIVER AGRICULTURAL INFORMATION TO FARMERS TO REDUCE POVERTY IN UASIN GISHU COUNTY,

KENYA

Emily Bosire-OgechiSchoolof InformationSciences

Moi University, [email protected]

ABSTRACTTheadventof ICTshaschangedthewaypeoplework,entertainandinteract.Yet,therealityisthatsuchchangeshavebypassedthemajorityof humankind;thebillionsof poorpeopleforwhomICTsdonotmeanmuch.Thepoorpeoplearemostly involved inproducingmuchof the food that isconsumed in theurbanareasof mostdevelopingnations.Itisthereforeimportantthattherightinformationisprovidedtothemsoastoharnesstheirpotentialfully.Onewaythiscanbedoneisthroughtheuseof mobilephonesthatarenowacommongadgetevenintheruralareas.Theobjectiveof thestudywasthereforetoinvestigatehowtheuseof mobilephonescanbescaleduptoenhanceaccessanduseof informationsoastoreducepovertyinUasinGishu.Thestudywasaqualitativeoneinwhichacasestudydesignwasused.Unstructuredinterviewscheduleswereusedtocollectdata.ThecollecteddatawasanalysedqualitativelyusingStrauss’groundedtheoryapproach.Someof themajorfindingswerethatthepeopleof UasinGishuhaveembracedtheuseof mobilephonesandthattherearevariousdevicesthatcanbeusedtoprovideinformationtotheruralcommunityof UasinGishu.Thepracticalimplicationof thisstudyisthatthefindingscanbeusedbythecountyofficerstoscaleuptheuseof mobilephonestoenhancetheaccessanduseof informationtosupportfarmingactivities.

KEYWORDSMobilephones,agriculture,poverty,UasinGishu,Kenya

31



USE OF ICT IN THE PROVISION OF INFORMATION AND SERVICES IN ACADEMIC LIBRARIES TO ENHANCE LEARNING: A CASE OF THE TECHNICAL UNIVERSITY OF

KENYA LIBRARY.

Sarah W. KibugiTechnicalUniversityof Kenya

[email protected]

ABSTRACTTraditionalprovisionof informationandservicesinAcademiclibrarieshasbeenreplacedbytheuseof ICTs.Thischangehasbeennecessitatedbythechangingneedsandcharacteristicsof users.Academiclibrariesbeingpartnersof facultyhaveanobligationtoenhancelearning;especiallye-learningthroughtheuseof ICTbasedresourcesand services. Despite theutilizationof large financial resources annually in the acquisitionof ICTs to enablee-resourceaccessthereislowusageof availablee-resourcesanddatabasesattheTechnicalUniversityof Kenya.Theobjectiveof thestudywastoexaminetheuseof ICTbasedresourcesandservicesattheTechnicalUniversityof KenyaLibrary.Thetargetpopulationforthisstudyconsistedof studentswhowerelibraryusersandteachingstaff. Stratified random sampling technique facilitated the choice of 150 students and 50 teaching staff fromwhomdatarelevanttothestudywascollectedusingstructuredquestionnaire.Thestudyestablishedthatalthoughusersappreciatedtheuseof ICTbasedresourcesandservices;usagewaslowduetomanychallengeswhichwerehindrancestotheireffectiveuse.ThestudyconcludesthatpoorICTinfrastructureinthelibraryhascontributedtounderutilizationof theavailablee-resourcesandservices.Lowusageof e-resourceswhichhavethemostuptodateinformationmayresultinusersrelyingonprintbasedmaterials,hencedenyingthemselvesknowledgeonhowtosearchanduseICTbasedinformationtoenhancetheirteachingandlearning.Thestudyrecommendsthatthe library’sbudgetbe increased, appropriate InformationLiteracycurriculum isdesignedand implemented totrainusershowtoaccessandusee-resources.Thisstudymaybeusedtoinformacademiclibrariesanduniversitymanagementonissuesleadingtolowusageof e-resourcesforthemtolaystrategiestoincreaseusage.

KEYWORDSAcademiclibraries,electronicresources,ICTbasedresources,ICTInfrastructure,informationliteracy


32

USE OF ICTs IN ACCESSING INFORMATION BY RESEARCHERS IN SELECTED PUBLIC RESEARCH INSTITUTIONS IN KENYA

Ashah H. Owano NationalMuseumsof Kenya,Nairobi,Kenya

[email protected]

Joseph Kiplang’at Departmentof InformationandKnowledgeManagement

The Technical University of Kenya, Nairobi, [email protected]

Cephas OdiniDepartmentof LibraryRecordsManagementandInformationStudies

Moi University, Eldoret, [email protected]

ABSTRACTAlthoughseveral initiativesandeffortshavebeenmade toassist researchers inaccessing information inpublicinstitutionsinKenya,theyarestilldisadvantagedbecauseof limitedaccessanduseof ICTstofacilitateresearchactivitiesandimprovethebaseforstrategicdecisionmaking.Theaimof thisstudywastoinvestigatetheuseof ICTsinaccessinginformationbyresearchersattheKenyaIndustrialResearchandDevelopmentInstitute(KIRDI)andtheKenyaMedicalResearchInstitute(KEMRI)andsuggestaframeworktoimproveICTutilizationatthetworesearchinstitutions.Theuseof ICTsinaccessinginformationbyresearchersinpublicresearchinstitutionsinKenyaremainsunderresearchedon.Thisstudywasdesignedasaninvestigativeresearchusingamultiplecasestudyapproach.Therespondentswereselectedthroughpurposivesampling.Datawascollectedthroughsemi-structuredinterviewschedule.Datawasanalyzedthroughacombinationof qualitativeandquantitativetechniques.Thestudyhighlightsinformationneedsof researchers,resourcesavailabletothem;ICTsutilizationandchallengesexperiencedwhile accessing information using ICTs.The studymade suggestions towards a framework for improved ICTdiffusionandutilization. ICTsarecentral toglobalizedeconomythroughenhancingaccess to informationandknowledgewhicharecriticalelementsinresearch.Thispaperprovidespracticalconsiderationsonutilizationof ICTstoaccessinformationinpublicresearchinstitutionsinKenya.Thefindingsareexpectedtobeof helptotopmanagementof publicresearchinstitutionstoinformdecisionmakingtoimproveaccesstoinformationbyresearchersandotherstakeholders.Thisstudyisoriginalintermsof itssubjectmatter,scopeandapplication.Itinvestigatedtheuseof ICTSinaccessinginformationbyresearchersfromtworesearchenvironments(i.e.healthandindustrial)inKenya.

KEYWORDSICTs,Informationaccess,Researchers,Kenya

Indigenous Knowledge


34

ENZYMES, ANTS, CHAPATIS AND WEEDS: FIGURING OUT HOW TO “MANAGE” “INDIGENOUS” “KNOWLEDGE”

Donna Pido, PhDDepartmentof DesignandCreativeMedia


ABSTRACTInordertostimulatediscussionandintrospectionaboutthemanyissuesrelatedtothemanagementof indigenousknowledge,theauthorbuildsonearlierpublicationsandexamplesdrawnfromnearlyfivedecadesof participantobservation inKenya.Consideration is given to the historical conflict in attitudes toward themanagement of knowledge in general during pre-colonial, colonial and post independence periods. Culture-based systems andtheir caretakers have faced intrusion and misappropriation by self-interested parties while vast bodies of knowledgehavebeenlostasthegenerationsthatheldthatknowledgehaveexpired.Plansforthemanagementof indigenousknowledgeneedtoconsiderthefullrangeof stakeholdersandchangesinitsapplicabilityovertime.Examinationof categoriesanddichotomiesof indigenousknowledgeandmodesof collection,expression,storageanddisseminationcan informthesmalland large-scaleplanningand implementationof indigenousknowledgemanagement.Thischapterpresentssomeof thequestionsanddilemmaswhichstakeholdersseekingtoeffectivelymanageindigenousknowledgeneednotonlytobeawareof butalsoattempttoaddress.Thesequestionsrevolvearoundtherealmeaningof indigenousknowledgeaswellasitsownership,valueandapplicabilityinafastchanginggeneration.

KEYWORDSIndigenousknowledge,datacollection,datastorage,EastAfrica,Kenya,traditionalknowledge

35



AN ANALYSIS OF INDIGENOUS KNOWLEDGE LEGISLATION AND POLICIES IN KENYA

Sally ChepchirchirKaratinaUniversity

[email protected] / [email protected]



ABSTRACTSincethedawnof history,humanityhasalwayssoughtmoreknowledgetofeedfamilies,stayhealthy,arguewithneighbours, and understand the immediate environment, among other issues. Before scientific approaches of knowledgediscoveryemerged,localwaysof solvingproblemswerealreadystronglyestablished.Thesewayshavepersistedtodateandcomprisewhatisknownasindigenousknowledge(IK).Associetyscientificallydeveloped,IKbecameaneglectedareawhosepotentialasaresourceindevelopmentwasforgotten.Thisneglecthasledtomyriadsocioeconomicchallengesaffectingfoodsecurity,environmentalconservation,healthandsocialcohesion,amongothers.Therefore,needtorediscoverandmainstreamIKindevelopmentisgreat.ThisneedisanchoredontheunderstandingthatIKisthebasisforlocal-leveldecisionmakinginagriculture,healthcare,foodpreparation,education,natural-resourcemanagement,andahostof otheractivities.Oneof theperspectivesof enhancingthecreation,useandperpetuationof IKisenactmentof facilitativepoliciesandlegislation.ThisstudyanalysedtheIKlegislationandpoliciesinKenyaandtheextenttowhichtheyhavebeenimplementedandthereafterrecommendsstrategieswhichcanbeused toenhance the impactof IK insocioeconomicdevelopment inKenya.Datawascollectedthroughcontentanalysisof theexistingIKpoliciesandlegislation.Additionaldatawascollectedthroughkeyinformantinterviewswithinformationscienceprofessionalsandpolicymakers.Thestudyrevealedthatseverallegislativeandpolicyprovisionsontheregulation,preservation,management,useanddevelopmentof indigenousknowledgeexistinKenya.However,therearemanygapsinthecontentandimplementationof theseprovisionswhichshouldbeaddressedtoenhancetheir impactonthepromotion,growthandperpetuationof indigenousknowledge inKenya.The findings of this studymaybe usedby informationpractitioners, policymakers andcommunitiestoenhancethecreation,useandimpactof IK.

KEYWORDSIndigenousknowledge,knowledgemanagement,legislation,policies,Kenya


36

ROLE OF KNOWLEDGE MANAGEMENT SYSTEMS ON THE RETENTION OF TACIT KNOWLEDGE IN RESEARCH INSTITUTES IN KENYA

Riany Kenneth Goga KenyaForestryResearchInstitute

P.O. Box 61923 – 00200, Nairobi, [email protected]

Akinyi Asenath AdiengeKenyaForestryResearchInstitute

P.O. Box 20412-00200, Nairobi, [email protected]

Kivati Chris BenardKenyaForestryResearchInstitute


Emmanuel Tendwa Makatiani KenyaForestryResearchInstitute


ABSTRACTDespitetheeffortsbyresearchandhigherlearninginstitutionstocollectandcollatedataontacitknowledge(TK),itsrateof lossisstillalarming.Challengesleadingtothelowrecoveryof TKhavenotadequatelybeeninvestigated.Thisisloweringtheimpactof researchonfoodsecurity,climatechangeandweatherpatternpredictions,medicinalhealthandwildlifeconservationnottomentiontheattainmentof theVision2030andsustainabledevelopmentgoals(SDGs).Thecontinuedlossof tacitknowledgeinresearchsettingshasfocusedattentionontheexistingknowledgemanagementsystems(KMS)andtheirimpactontheretentionof tacitknowledge.Thisstudyinvestigatedtheroleof KMSontheretentionof tacitknowledgeinresearchinstitutesinKenya.Theunitof analysiswastheKenyaForestryResearchInstitute(KEFRI).Thestudyusedamixedresearchapproachencompassingtheexploratory,descriptiveandquantitativedesignswith the listof theemployeesof governmentownedresearch institutes inKenyaformedundertheScience,TechnologyandInnovationAct(nowrepealed)servingasthesamplingframe.Questionnaireswereusedtogatherrelevantinformationfromtherespondents.Datacollectedwasanalysedusingboththedescriptiveandinferentialstatistics.Thestudyestablishedthatthereisastronginfluenceontheretentionof TKattributabletounitsof changeinKMS.Thestudyrecommendsthatgovernment,researchinstitutesandotherconcernedstakeholdersshouldadequatelyinvestinKMSwhichincreasetheretentionof TK.

KEYWORDSKnowledgemanagementsystems,retention,tacitknowledge,researchinstitutes,Kenya

37



ROLE OF LANGUAGE IN INDIGENOUS KNOWLEDGE MANAGEMENT IN KENYA

Teresa Atieno OtienoDepartmentof LanguageandCommunicationStudies,


Damien Clement Abong’oDepartmentof LanguageandCommunicationStudies


ABSTRACTIndigenouslanguagesarethemajorvehiclesof indigenousknowledge.Therefore,whenlanguagesbecomeextinct,thecultureandknowledgediewithit.Thispaperinvestigatedtheintensiveuseof indigenouslanguagesinKenyatofacilitateeffectivetransferandmanagementof indigenousknowledge.ThispaperdemonstrateshowtheyoungergenerationinKenyaspeakslessandlessof theirindigenouslanguagesandintheprocessindigenousknowledgeandvocabularyislost.Theresearchwasbasedonthesocialrepresentationstheory.Datawascollectedthroughfacetofaceinterviewsfromrespondentsselectedbyacombinationof purposiveandsnowballingsamplingtechniques.Thesamplepopulationincludedbothstaff andstudentsfromtheDepartmentof LanguageandCommunicationStudiesandtheDepartmentof InformationandKnowledgeManagementatTheTechnicalUniversityof Kenya.ItwasfoundthatbecauseEnglishandKiswahiliaretheofficiallanguagesof communicationintheworkplaceandalsotheofficial languagesof instructionandgiventhattheuniversityislocatedinametropolitanenvironment,indigenouslanguageusehasbeenlargelyrestrictedtothehomeenvironment.Theyoungergenerationpreferstousehybridlanguageslike“sheng”asthelanguageof interactioninunofficialsettings.Themassmediawasfoundtobeofferingeffectiveplatformsfortheuseanddocumentationof indigenouslanguagesbyhostingprogrammesinindigenouslanguages.Theresearchersconcludethatthebirthandgrowthof languages,like“sheng”andotherformsof slangisdetrimentaltothegrowthandperpetuationof indigenouslanguagesandindigenousknowledgetherein.Thisimpliesthatindigenouslanguagesarebecomingobsoletetotheyoungergeneration.Asaresult,thishasadirectandnegativeimpactonthedocumentationandtherefore,management,of indigenousknowledge.

KEYWORDSIndigenousknowledge,“sheng”,indigenouslanguage,Kenya,younggeneration

Information and Knowledge Management

Education

39



A REVIEW OF KNOWLEDGE MANAGEMENT EDUCATION AND TRAINING IN KENYA



ABSTRACTKnowledgemanagementhasemergedasadisciplineintherecentpast.Inspiteof itsgrowingpopularity,confusionstill exists onwhat the discipline is really about andwhether it is actually distinct. This confusion extends tothenatureandscopeof competenciesknowledgemanagementpractitionersareexpected tohave.The lackof informationontheavailabilityandcontentof knowledgemanagementeducationandtrainingprogrammespartlycontributestothisconfusion.Thereisneed,therefore,tounderstandtheextenttowhichknowledgemanagementtrainingneedsaremetinKenya.Theobjectivesof thisstudyweretoreviewthecontentof knowledgemanagementeducationandtrainingprogrammesandcurriculainKenya;themethodologiesusedtodeliverthecurricula;andtheireffectiveness indevelopingtheessentialcompetenciesknowledgemanagementspecialistsrequire.Primarydatawascollectedthroughcontentanalysisof academicandprofessionalknowledgemanagementeducationandtrainingcurriculadeployedbyorganisationsinKenya.Additionaldatawascollectedfromthetrainersandgraduatesof theknowledgemanagement courses through interviews.Moredatawas collected fromprofessionalhumanresourcerecruitmentconsultantsthroughkeyinformantinterviews.Thefindingsof thestudyindicatethataccesstoknowledgemanagementeducationandtrainingprogrammesinKenyahasincreasedinthepastfivetosevenyears.However, there are gaps in the scope, depth and delivery of the programmes. There is need to reviewtheprogrammestocoverallthecoreskillareasbesidesusingdeliverymodelswhichbuildhands-onskills.Suchinterventionswouldenhancethepotentialof thecoursesinmeetingtheknowledgemanagementcapacityneedsinKenya.Thesefindingsmaybeusedbytraining institutionsto improvetheircurriculumcontentanddeliverymethods.The findingsmayalsobeusedby recruitment firmsaswell asemployers todevelopappropriate jobdescriptionsforknowledgemanagementspecialistsinKenya.

KEYWORDSKnowledgemanagement,curriculum,education,training,Kenya


40

FINANCIAL LITERACY AMONG WOMEN ENTREPRENEURS IN KENYA: AN OVERVIEW

Joyce KinyanjuiDepartmentof InformationStudies

University of Zululand, South [email protected]

Dennis N. OchollaDepartmentof InformationStudies

University of Zululand, South [email protected]

ABSTRACTThereisastronglinkbetweeneducation,literacy,informationliteracy(IL),financialliteracy(FL)financialoutcomeand economic empowerment.The overall aimof the studywas to establish financial literacy competences of womenentrepreneursanddetermineitsimpactontheireconomicempowerment.Thisstudyassessedthefinancialliteracyskillsof womenentrepreneursinKenya;theirlevelof economicempowerment;therelationshipbetweenwomen’sfinancialliteracyandwomen’seconomicempowermentandthebestmodeltouseforenhancingfinancialliteracy skills of women entrepreneurs of Kenya. A pragmatic research paradigm combining both qualitativeandquantitativeresearchmethodologieswaslargelyusedthroughasurveymethod.Thetargetpopulationwerewomenentrepreneurs fromChukaConstituencywhohadreceived loansfromUwezoFund.Thetotalnumberof thesamplepopulationwas400. Datawascollectedthroughdetailedquestionnairesthathadbothstructuredandopen-endedquestions.InterviewswiththeUwezoFundmanagerswerealsocarriedout.Secondarydatawasobtainedfromavailableliterature.Therespondentshadlimitededucation,largelyprimaryschooleducation;usedentrepreneurshiptosupplementincomeobtainedfromelsewhere;hadsmallbusinesses;andhadlimitedfinancialliteracyskills.Despitethefactthatslightlyover50%of thewomenhadcontrolof theirfinances,thecontrolwaslimitedduetohouseholddynamicsthatstillfavouredmen.Computationskillswerelowatanaverageof 33.08%of therespondents.Thismayhavelimitedtheirabilitytocalculatehowmuchdebttheycouldafford.Failuretoreviewavailableoptions for financialproductsandservices; lowcomputationskills; lackof controlof incomeandfamilyresources;poorbudgetingandsavinghabitsallconspiredtohinderwomenfromattainingeconomicempowerment.Accesstocreditandeducationandtraininginfinancial literacyshouldbestrengthenedinorderimprovethestatusof womenentrepreneursinKenya.

KEYWORDSFinancialliteracy,informationliteracy,womenentrepreneurs,Kenya

41



TRACING THE GRADUATES OF DIPLOMA OF TECHNOLOGY IN LIBRARY AND INFORMATION SCIENCE AND ARCHIVES AND RECORDS MANAGEMENT STUDIES

OF THE TECHNICAL UNIVERSITY OF KENYA

Naomi W. MwaiDepartmentof InformationandKnowledgeManagement


Tabitha M. NdikuDepartmentof InformationandKnowledgeManagement


Philemon K. ChebonDepartmentof InformationandKnowledgeManagement


ABSTRACTTracerstudiesareimportanttoolsforeducationalplannersandotherstakeholders,astheycanprovidevaluableinformationforevaluatinginstitutionsof higherlearning.Thisstudytracedthegraduatesof DiplomainTechnologyinLibraryandInformationScienceandDiplomainTechnologyinArchivesandRecordsManagementfromtheTechnicalUniversityof Kenya,betweentheperiodof 2013and2015.Thepurposeof thestudywastoinvestigatejobplacementsof thegraduatesinordertoestablishtheircurrentactivity,utilizationof skillsandwhethertheireducation and trainingmeet employer expectations. Quantitativemethodswere used to collect data through amonkeysurveyconsistingof bothstructuredandunstructuredquestionsasthemainresearchinstrument.Datawasanalysedautomaticallybysurveymonkeyalongwithcontentanalysis.Atotalof 134responseswerereceivedandusedforthestudy.Findingsindicatedthatmajorityof therespondentsworkedinfull-timejobs,inthepublicsectorandprivatesector.Anumberhadnotsecuredjobs,whilstothersenrolledforfurtherstudies,withthemajoritychoosingTechnicalUniversityastheinstitutionof choiceduetoitshigh-qualityLibrarystudiesprogramme.Thegraduates indicated that theyweresatisfiedwith thecurriculumbut felt that itcouldbeenhancedby includingmoreICTpracticalandintroductionof signlanguage.Thestudygenerateddatathatthedepartmentcanuseinimproving,planningandmanagingcurricular.

KEYWORDSCurricular, information, knowledge management; library and information science; tracer studies, archives andrecordsmanagement,TheTechnicalUniversityof Kenya


42

NEXT GENERATION OF LIBRARY AND INFORMATION SCIENCE PRACTITIONERS: THE WAY FORWARD FOR INFUSING NEW SKILLS AND COMPETENCIES

Desmond Chinedu OparakuDepartmentof Library&InformationScience

Federal Polytechnic, Nekede, Owerri, Imo [email protected]

Emmanuel U. AnyanwuDepartmentof Library&InformationScience


Oyemike Victor BensonICT/VirtualLibrary,LibraryDivision,


ABSTRACTThepaperexaminedthecharacteristics,skillsandcompetenciesrequiredof contemporarylibraryandinformationscience practitioners and that of the next generation. The desktop research approachwas adopted. Literatureavailable to the researchers as at the time the paperwrittenwas adequately reviewed combinedwith practicalexperiencesformworkplaceandthisformthebasisuponwhichthefindingsweremadeandconclusiondrawn.Thenewskillsandcompetenciesrequiredtooperateintoday’senvironmentandthatof tomorrowwerewellidentified;thestrategiesforinfusingtheseskillsandcompetencieswerehighlighted;andthechallengesassociatedwiththeinfusionof thenewskillswereoutlined.Thelandscapeof informationserviceshasbeendramaticallytransformedbytheintegrationof ICTintolibraryservices.Thepaperthereforepositsthatthenextgenerationof libraryandinformationsciencepractitionersmustbeadequatelyrepositionedif theprofessioncanremainrelevantandoccupyitscentralpositionasthemajorinformationservicesproviderbothinthisgenerationandtheonetocome.Thepaperfocusedonthenextgenerationof libraryandinformationscienceprofessionalswithanemphasisonthewayforwardforinfusingnewskillsandcompetenciesthatwillenhanceefficientdeliveryof libraryandinformationscienceservices.

KEYWORDSCompetencies,informationservices,libraryservices,nextgenerationpractitioners,skills

Knowledge Sharing and Diffusion


44

KNOWLEDGE ACQUISITION AND SHARING STRATEGIES IN LAW FIRMS IN KENYA

Gladys KemboiDepartmentof InformationandKnowledgeManagement


Tom KwanyaDepartmentof InformationandKnowledgeManagement,


ABSTRACTTheincreasingcompetitionin lawfirmsisoneof thegreatestchallengesconfrontingthelegalsectorandfixesthefocusof manyindustryplayersonhowtoenhancetheircompetitiveness.Oneof thevaluableresourcesthatlawfirmshaveandwhichtheycanusetoenhancetheircompetitiveadvantageisknowledge.However,mostlawfirmsdonotmanagethis resourceeffectively.Theobjectivesof thisstudywas toexamineknowledge learningandsharingstrategiesusedbylawfirmsinKenyaandhowthesecontributetotheircompetitiveness;thefactorsinfluencingknowledgelearningandsharingpracticesinlawfirmsandthechallengeshamperingeffectiveknowledgelearningandsharinginlawfirms.Thestudywasacasestudyof aleadinglawfirmbasedinNairobi.Datawascollectedthroughself-administeredquestionnairesfrom60staff of thelawfirm.Datawasthenanalysedusingdescriptivestatistics.Theresultsof thestudyrevealedthatlawfirmsinKenyadonothaveclearlydefinedknowledgeacquisition and sharing culture; apply informal andunstructuredknowledge learning and sharingpractices andstrategies;donotmotivatetheiremployeesadequatelytolearnandshare;andarenotusingtheirknowledgeassetsto effectively enhance their competitive edge.The study recommends that law firms should create appropriateknowledgelearningandsharingculture.Thetopmanagementof thefirmshouldalsosupportknowledgelearningandsharingpracticesandthefirmshoulduserelevantrewardandincentivemechanismswhichencourageeffectiveparticipationinknowledgelearningandsharingactivitiesamongthestaff.

KEYWORDSKnowledgeacquisition,knowledgesharing,competitiveadvantage,lawfirms,Kenya

45



STRATEGIES FOR MANAGEMENT OF KNOWLEDGE AND INNOVATION IN NIGERIAN AGRICULTURAL RESEARCH SYSTEMS

Kabiru Dahiru AbbasDepartmentof LibraryandInformationSciences

Bayero UniversityKano, Nigeria

[email protected]

ABSTRACTThis study investigated the strategiesused in themanagementof knowledge and innovationsby fiveNigerianagriculturalresearchinstitutes.Quantitativeapproachthroughsurveyquestionnairewasusedtocollectdatafromthe population of research scientists in the fiveNigerian agricultural research institutes. The study found thatpersonalisationstrategy(human-based),throughinteractionandsocialnetworkinginnon-ITenvironment,wasthedominantstrategyusedtoderiveresearchandinnovations,followedbycodificationstrategy(ICT-based).Thestudyalsodiscoveredthatknowledgemanagementinitiativessuchasimproveddocumentationof existingknowledge,changingorganisationalculture, improvingco-operationandcommunication,externalisation,training,educationandnetworking,improvingretentionof knowledge,improvingaccesstoexternalknowledgeandreductionof costof servicedelivery, amongothers,wereused topromoteknowledge and innovationmanagement.Communityof practiceandcommunityof knowledgewerethetwoknowledgemanagementbestpracticesadoptedforthestrategic management of knowledge resources in the five research institutes. The outcome of the study willencouragetheadoptionof ahybridknowledgeandinnovationstrategiesintheinstitutesfortheimprovementof agriculturalsectorinNigeria.Thisisbecauseknowledgeandinnovationcannotbeproperlymanagedwithouttheadoptionof anintegralapproachcomprisingof personalisationandcodificationstrategiesforenhancedaccess,utilisationanddisseminationof resourcetothestakeholdersintheinstitutes.Thefindingsof thisstudyalsoaddtotheunderstandingof knowledgestrategiesusedandacknowledgementof necessityforstrengtheningcodificationstrategyintheinstitutes.Thisstudyisuniqueinthatnosuchstudyexistsintheliterature.

KEYWORDSKnowledge management, innovation, agricultural institutes, agricultural research systems, Nigeria, knowledgestrategies


46

TACIT KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE IN UNIVERSITIES IN KENYA

Joan Wakasa MurumbaDepartmentof ComputerScienceandInformatics

Karatina [email protected]

Tom Kwanya Departmentof InformationandKnowledgeManagement,


ABSTRACTKnowledgeisanimportantassetthatissometimeslocatedinthemindsof people.Tosucceed,organisationshavetomakethebestuseof theirknowledgeassets.Thiscanbeachievedthroughdiverseinitiativessuchasmentorshipprogrammes, team learning and development, communities of practice, development of knowledge sharingplatforms,storytellingandenhancedchannelsof communication.Universities,justlikealltheotherorganisationsmuststrategicallyrespondtothecurrentdevelopmentsintheknowledgesocietyandspecificallyinthemanagementof tacitknowledgeassets.ThispaperreviewedliteratureontacitknowledgemanagementtounravelhowuniversitiesinKenyamanageandutilisetheirtacitknowledgetoimproveorganisationalperformance,aswellasthechallengestheyfaceinthisprocess.TheresearchersproposeatacitknowledgemanagementframeworkforconsiderationbyuniversitiesinKenyaandbeyond.TheauthorsreviewedliteratureontacitknowledgemanagementinrelationtouniversitiesinKenya.Theyspecificallyanalyseddocumentsonthestrategiesformanagingtacitknowledgeaswellasthechallengeshamperingtheireffectiveness.Welldefinedorganisationalstrategies,goodleadership,knowledgesharingculture,mentorship,communitiesof practiceandcustomisedtechnologyareseentobecatalystsof tacitknowledgemanagement.While,thelackof incentivesandrewards,insufficientmentorshipprogrammesandlackof recognitionof humancapitalinhibitstacitknowledgeexploitationwhichnegativelyinfluencesorganisationalperformance. The paper establishes critical contributions of tacit knowledge management on organisationalperformance.Thefindingsmaybeusedtosupportrelevantpolicydevelopmentinacademicinstitutions.Universitiesmayalsobenefitbyimplementingoradaptingtheproposedtacitknowledgemanagementframework.

KEYWORDSKnowledgemanagement,tacitknowledge,organisationalperformance,universities,Kenya

47



THE IMPACT OF KNOWLEDGE MANAGEMENT ON THE COMPETITIVENESS OF INSURANCE FIRMS IN KENYA

Rodney Chege KamauUAPInsuranceCompanyLtd

Nairobi, [email protected]

Tom KwanyaDepartmentof InformationandKnowledgeManagement,

The Technical University of Kenya,[email protected] / [email protected]

ABSTRACTThepurposeof thisstudywastoinvestigatetheimpactof knowledgemanagementstrategiesoninsurancefirmsinKenya.Theobjectivesof the studywere to examine the current knowledgemanagement strategies used ininsurancefirms;analysehowtheknowledgemanagementstrategiesusedhavecontributedtothecompetitivenessof thefirms;determinethechallengesinsurancefirmsfacewhileusingknowledgemanagementasastrategictoolforachievingcompetitiveadvantage;andtosuggestpossiblesolutionstotheidentifiedchallenges.Thestudyisasacasestudyof UAPInsuranceCompany.Datawascollectedusinginterviewsfrom105respondentsselectedthroughinformation-orientedpurposivesampling.Thedatawasanalysedthroughdescriptivestatistics.Thefindingsof theresearchindicatedthatknowledgemanagementstrategiesarebeingusedastoolsforgainingcompetitiveadvantageintheinsuranceindustryinKenya.Thestudyalsorevealedweaknessesinthemanagementof knowledgeinthesector and suggests that the industry should embrace structured knowledgemanagement techniques.Thiswillenhancetheircompetitivenessandpotentialtoremainrelevantinthebusinessworld.ThestudyrecommendsthattheinsurancefirmsinKenyashouldbenchmarkwithotherindustrieswhichalreadyhaveestablishedknowledgemanagementsystemstoenhancetheircompetitiveness.

KEYWORDSKnowledgemanagement,knowledgemanagementstrategies,insuranceindustry,competitiveadvantage,Kenya

Legal and Ethical Issues in Information and


49



COPYRIGHT IMPLICATIONS OF PROVIDING INFORMATION THROUGH OPEN ACCESS IN UNIVERSITY LIBRARIES IN AFRICA

Japhet OtikeSchoolof InformationSciences

Moi University, Eldoret, [email protected]

ABSTRACTThispaperexaminesthe legal implicationsof providingcopyrightedinformationthroughtheconceptof openaccessbyuniversitylibrariesontheAfricancontinent.Althoughinformationisanimportantresource,accesstoitislimitedinAfrica.Abjectpovertymeansanumberof countriesaremorepre-occupiedwithbasicsurvivaltocareaboutinvestingininformation.Theexistinglibrariesarehopelesslyunder-resourcedpromptinglibraryandacademicstaff aswellasstudentstoresorttoreproducingthelimitedinformationresourcesattheirdisposal.Insodoing,theuniversityfraternityhasmetenormousresistancefromrightsholdersforinfringingontheircopyright.The purpose of the paper is to highlight the challenges that librarians in universities inAfrica undergowhenprovidinginformationusingopenaccess.Specificallyit:examinesthekindof environmentthatlibrariesinAfricaoperate;providesanoverviewof copyright lawandinparticular,copyrightexceptionsandlimitations;explainsopenaccessconcept;explainshowcopyrightaffectsprovisionof informationthroughopenaccess;andshowsthewayforwardforlibrariansonthecontinent.Themethodologyusedisdocumentanalysisbasedonextensiveliteraturereview;theauthor’sextensiveexperienceresearchingandteachingthevastareaof intellectualproperty;andinterviewsessionswithcopyrightholdersandlibrariansintheirofficialcapacityasinformationproviders.Itwasfoundthatalthoughopenaccessandinparticular,institutionalrepositoriesareawelcomedevelopment,therearelikelytobecopyrightandotherchallengesthatlibrariansmayneedtoovercomebeforetheirservicesarefelt.Among theseare the ignoranceof the lawby informationproviders anddepositors.Toovercome thishurdle,librariansmustforall intentsandpurposes,belegally literate.Aslongastheyremainlegally illiterate,copyrightownerswillalwaystakeadvantageof theirignorancetoexploitthem.

KEYWORDSOpenaccess,institutionaldigitalrepository,universitylibraries,Africa,copyright


50

DIGITAL RIGHTS MANAGEMENT SYSTEMS; CHALLENGES AND OPPORTUNITIES OF ELECTRONIC BOOK PUBLISHING IN KENYA

Emily KogosDepartmentof PublishingandMediaStudies

School of Information Sciences, Moi UniversityEldoret, Kenya

[email protected]

Angela KogosDepartmentof InformationandKnowledgeManagement

The Technical University of Kenya, Nairobi, [email protected]

ABSTRACTKenyaiscurrentlyinthepilotstageof implementinge-learninginprimaryandsecondaryschools.Tobeabletosupporte-learningeBooksneedtobemadeavailablealongwiththelaptopsbeingprovidedtolearners.Kenyanpublisherstherefore,needtoembraceelectronicpublishingandproduceeBooksforuseineducationalinstitutionsacrossthecountrytobeabletoservethisemergingdigitalmarket.Themainchallengewithproducingelectronicbookshasbeenthefactthattheyaremoresusceptibletopiracythantheirprintedcounterparts.Topreventorreducepiracyof eBooksKenyanPublishersneed toadopt thecorrecteBook formats forproduction thatwillallowfortheimplementationof DigitalRightsManagementSystems(DRMS)tocontrolaccessanduseof theeBooksproducedandsold.Usingqualitativeresearchdesignandcontentanalysisof relevanttextandhypertexts,thispaper:DiscusseseBookpiracyasachallengethatpublishersface,itreviewsexistingeBookformatsusedbypublishers inKenyaexamining their advantagesanddisadvantages, it examinesexistingDRMSsystemsaswellasfactorsthathampertheireffectiveusewiththeaimof providingrecommendationsforadoptionbyKenyanpublishers.Thefindingsof thestudyshowedthatelectronicpublishingisnotyetwelldevelopedintheKenyanpublishingindustry.OnlysevenpublishersarecurrentlyprovidingeBooksforsale.ItalsoemergedthatthepopulareBookformatsinusearePDFandEPUPandthesearebeingencryptedusingADEPTDRMStopreventpiracy.Thissystemcanbebypassedandconsequentlyremovedhencethepublicationsremainvulnerabletopiracy.TheresearchersrecommendthatpublishersinKenyainvestinthecreationandimplementationof indigenousDRMSsystemstocurbeBookpiracy.

KEYWORDSDigitalrightsmanagementsystems,publishing,bookpublishing,electronicpublishing,Kenya

51



FUTURE CLASSROOMS OF VIRTUALLY MANIPULATED MINDS: ETHICAL CONCERNS

Martin A. N. KhamalaDepartmentof DesignandCreativeMedia


ABSTRACTTheadoptionof real-timedigitalsimulationsincomputermediatedlearningsituationsbringstheethicsof humancomputerinteractionsintofocus.Theconceptualframeworkof thisstudyiscenteredonthemoralimplicationsof virtualreality(VR)fromasocio-culturalperspectiveinimmersiveIntelligentVirtualReality(IVR)classrooms.Acknowledgingtheuniqueethicalchallengesartificiallyintelligentsimulationsbringforth,thischapterexploresthepotentialrepercussionsof exposinglearnersandteacherstoVRlearningexperiences.Consideringvirtualworldsthatareimmersive,intelligentandcapableof learningtheeducationalcultureinclassrooms,theideaof sharingtheintimatespaceswithinwhichweengageinlearningandteachingraisesuniquemoralquestionswithequallyfarreachingculturalimplications.Similarly,consideringusersimmersedinVRclassroomswiththecapabilitiesof machinelearninginthenearfuture,themechanicsof anintelligentvirtualworldwouldbesuchthatitisconstantlylearninguserpreferences,basedonuserchoices,concurrentlyevolvingthatknowledgebase.IVRclassroomscanpotentiallytransformlearningexpectationsbyremovingmundanetasksandsimulatingactivitiesthatenticeaswellaseducateinwaysthatbettersuitindividuallearnerstyles.Suchsystemswouldhavetheabilitytolearnsocialnormsandhabitsbycapturing,processingandrepresentinglargevolumesof spatial,kinestheticandusergenerateddata.Theresultingvirtualsimulationswouldbebasedonpredictionstailoredtobestfituser interests.The levelsof accuracyatdoingthiswouldpredictablyincreasewithincreaseddatasources.Theresultisavirtualclassroomthatiscontextuallyawareandabletoreactinrelevanttimetothepatternsof behaviourof thestudentsandteachers.Aswefacethefuture,weshouldcriticallyexaminetheethicsconcerningtheseconcernsanddeveloptechnologiesintandemwiththemoralguidelinesthatsupportourespousedvalueswithaviewtofacilitatinglearninginfutureclassrooms.

KEYWORDSArtificial intelligence, virtual reality, immersive virtual environments, embodied virtual experiences, virtualclassroom,ethics


52

SOCIAL MEDIA MISINFORMATION IN KENYA: AN ANALYSIS OF TWITTER MESSAGES DURING THE CHASE BANK COLLAPSE

Claudior OnsareDepartmentof LanguageandCommunicationStudies


ABSTRACTTwitter has become an important source of information inAfrica.Research by thePortlandResearchGrouprevealedthattherewere1.6billiongeolocatedtweetsinAfricabytheendof 2015.Egyptisthecontinent’sTwitterpowerhouse.Kenyaaccountedfor76milliongeolocatedtweets.TheDigitalRandsuggestedthattheaverageKenyanontwitterfollows89usersandhas214followersandestimatedthatasof December2015;morethan300milliontweetshadbeenpostedonTwitter.AsitgainsmomentuminKenya,government,businessesanddevelopmentagenciescannolongerignorethisnewspacewhereconversationsthatshapeperceptionsareincreasinglytakingplace.Unfortunately,someof theseconversationscansometimesleadtomisinformation.SinceTwitterprovidesadirectroutefordeliveringmessagestolargetargetaudiences,organizationsmustmanagetheirinformationandknowledgeflowbecausetheKenyanaudienceisoftenleftwithoutcontextstoevaluatethemessages’veracitythusleadingtomisinformation.Thisstudyanalyzedthecontentontheuseof Twittermessagesaroundthecollapseof ChaseBank.Thespecificobjectivesthestudyincludedtoanalyzethecontentof tweetspostedaboutChaseBankontwitter;todeterminetheaccuracyof thetweetsaboutthecollapseof ChaseBank;andtorecommendwaysof curbingmisinformationontwitterinKenya.

KEYWORDSSocialmedia,twitter,misinformation,ChaseBank,Kenya

53



UNMASKING HATE SPEECH IN SOCIAL MEDIA SITES IN KENYA

Erick Odhiambo OgollaDepartmentof InformationandKnowledgeManagement


ABSTRACTThe political history inKenya has shown that hate speech has serious and often tragic repercussions. Kenyawitnessedethnicclashesin1992thatresultedinover5,000deathsandmorethan75,000werereportedlydisplacedinternally.In1997,therewasethnicallymotivatedtensionthatoccurredbetweentheLuo,KikuyuandKalenjincommunityresultinginlossof lives.2007-2008wasadarktimeinKenyanhistory,withmorethan1500peoplekilledandhundredsof thousandswere internallydisplacedfollowingthepostelectionviolenceasaresultof adisputed election result.The conflicts and resulting violencewas partly attributed to inciting utterances in themedia.Inthelightof thenearing2017generalelections,concernsarebeingraisedoverhatespeechwitnessedinthesocialmedia.Thereisfearof arepeatof violencewitnessedinthepostelectionperiodof 2007asaresultof hatespeechpropagatedonsocialmedia.TheKenyanconstitutionwhilerecognisingandprotectingeachcitizen’sfreedomof expressionisveryclearonwhatcountsashatespeech.Despitethisthereisapoorrateof prosecutionof hatespeechinthecountry.Inviewof thistheresearcherdecidedtocarryoutaresearchtoinvestigatethetypesof hatespeechandcontentpostedonsocialmediaandblogsandthelawscontravened.Theresearcheremployeddescriptiveresearchthroughcontentanalysisof boththeblogscontentandthevariouslegislationsinthisregard.Purposivesamplingwasusedtoselectthecontentsof 5blogsbasedonthecontentspostedbythebloggersandthegeneralpublic.Thecontentsof theblogswereobservedandanalysedonaweeklybasisforaperiodof 4weeks.Theoutcomeof thefindingsrevealedthattherearedifferentformsof hatespeechpracticedonsocialmediaandthatmostbloggerscontravenethehatespeechlawandtheMediaLawsinKenyathroughtheuseof socialmediabecausetheyarenotawareof oraretotallyignorantof thelaw.ThefindingswillhelptheNationalCohesionandIntegrationCommission(NCIC)andtheMediaCouncilof Kenyaunderstandthenatureandtypesof hatespeechpropagatedonsocialmediaandhenceformulatetheappropriatelegislationtocurbthevice.

KEYWORDSHatespeech,blogs,bloggers,socialmedia,hatespeechlaws,Kenya

Records Management

55



ALIGNING RECORDS MANAGEMENT TO SERVICE DELIVERY AT MOI UNIVERSITY, ELDORET, KENYA

Carolyne Nyaboke MusembeMoiUniversity,Eldoret,Kenya

[email protected]

Juliet ErimaMoiUniversity,Eldoret,Kenya

[email protected]

Justus WamukoyaMoiUniversity,Eldoret,Kenya

[email protected]

ABSTRACTGovernmentsaswellasnon-governmentalorganisationsareincreasinglyrealisingthatsoundrecordsmanagementis linked to servicedelivery.However,MoiUniversity is yet to fully realise the roleof recordsmanagement toquality servicedelivery.This is due to lackof policy frameworkson themanagement anddisposalof recordsaswellas inadequatequalifiedrecordsstaff,amongothers.Theaimof thestudywasto investigatetheroleof recordsmanagementinenhancingthequalityof servicesatMoiUniversityandtosuggestpossiblestrategiesforimprovement.Theobjectiveswereto:findoutthebusinessprocessesof MoiUniversityandtherecordsgenerated;establishtheextentof integrationof InformationCommunicationTechnologies(ICT)inrecordsmanagementanditscontributiontoqualityservicedelivery;identifythechallengesencounteredinthemanagementof records;andsuggeststrategiestoimproverecordsmanagementsoastoenhancethequalityof servicesinMoiUniversity.TheresearchersutilisedacomprehensiveServiceQualityGapModelandtheRecordsContinuumModel.Thestudyusedmixedmethodsresearchdesign.Datawascollected50respondentsdrawnfromMoiUniversitythroughfacetoface interviewsandquestionnaires.Thequalitativedatawasanalysedthematicallywhilequantitativedatawasanalysedusingdescriptivestatistics.Thekeyfindingswerethattheuniversitygeneratesmorediverserecordsinthecourseof theirbusinessfunctionsbuttheireffectivenesshasbeenunderminedbypoorrecordkeepingpracticesandinadequateapplicationof ICTswhichaffectsqualityservicedelivery.It isrecommendedthattheuniversityshoulddevelopacomprehensiverecordsmanagementprogrammeandpolicies;integrateICTinthemanagementof records;employadequatequalifiedrecordsmanagementpersonnel;andconductarecordssurveytounderstandtheuniversity’srecordsenvironment.Thestudyconcludedthatthequalityof servicesdeliveredbyMoiUniversityisaffectednegativelybythepoorstateof itsrecords.

KEYWORDSRecords,recordsmanagement,MoiUniversity,Kenya,servicedelivery


56

THE EFFECTIVENESS OF PERSONNEL RECORDS MANAGEMENT IN COLLEGE LIBRARY, FEDERAL COLLEGE OF EDUCATION, EHA-AMUFU, NIGERIA

Godwin Nwachukwu AruaFederalCollegeof Education,Eha-Amufu

[email protected]

Ebere MaryAnn EbisiFederalCollegeof Education,Eha-Amufu

[email protected]

Casmir E. EdeFederalCollegeof Education,Eha-Amufu

[email protected]

ABSTRACTRecords areoneof themostvaluable information assetsof an establishmentwhich supportdecisionmaking,demonstrate compliance, document the history of the organisation and support the day-to-day operations of an organisation. Records, like any other asset of an organisation have to bemanaged appropriately to enablean organisation reduce cost and maximise value. By implementing good records management practices, anorganisation such as an academic library, can reduce costs related to information and records management,improve efficiency and access to information, meet compliance obligations, and reduce legal risks posed byinappropriate recordmanagement practices as well as the capturing andmaintenance of permanent historicalrecords.ThischapterexplorestheneedforeffectiverecordsmanagementintheCollegeLibrary,FederalCollegeof Education,Eha-Amufu;examines thechallenges that impedetheeffectiveutilisationof records;andmakesrelevantrecommendations.Thepopulationof thestudyconsistedof theentirelibrarystaff inthecollege.Datawascollectedusingobservationandinterviews.Itwasobservedthatthelibrarydoesnothavearecordsretentionanddispositionschedule;thestaff in-chargeof recordsdonothaveformaltraininginrecordsmanagement;facilitiesforpreserving,storingandretrievingrecordsareinadequate;andthattherearenofilingmanuals.Theadoptionof thefindingsandrecommendationsof thisstudyhasthepotentialtohelpaddressmostof thechallengesassociatedwithrecordkeepingandmanagementinacademiclibrariesinNigeriaandbeyond.

KEYWORDSRecords,recordsmanagement,recordsmanagementpractices,challenges,academiclibraries,Nigeria

mailto:[email protected]

57



SOUND RECORDS MANAGEMENT: A CATALYST FOR ENHANCED JUSTICE DELIVERY IN THE KENYAN JUDICIARY

Elsebah MasehMoiUniversity,Schoolof InformationSciences,Eldoret,Kenya

[email protected]

Justus WamukoyaMoiUniversity,Schoolof InformationSciences,Eldoret,Kenya

[email protected]

ABSTRACTThispaperpresentsthefindingsof anempiricalstudyundertakenbetweenFebruaryandJune2014intheKenyanjudiciary.ThestudysoughttoinvestigaterecordsmanagementintheKenyanjudiciarywithaviewtoenhancingdelivery of justice. The study adopted a mixed methods research (MMR) where the qualitative aspects weredominantwhilethequantitativelessdominant.Acasestudydesignwasusedanddatawerecollectedthroughin-depthinterviews,observation,andquestionnaires.Qualitativedatawereanalysedthematicallyandpresentedinanarrativediscussionwhilethequantitativedatawereanalysedusingacomputersoftwareforsocialscientists(SPSS)version16.Thefindingsof thestudyrevealedthatalthoughrecordsmanagementhadshowngreatimprovementsincethepromulgationof KenyaConstitutionin2010,alotmoreneededtobedonetoovercomeoutstandingchallenges such as the absence of policies, inadequate capacity of trained recordsmanagement staff, lack of topmanagementsupportaswas thecasewithotherdepartmentswhichhadbeenaccordedDirectorate status.Besides,recordsmanagementdidnothaveanindependentbudgetarydedicatedtoitsoperations. Thestudymaderecommendationstohelpimproverecordsmanagementandthedeliveryof justiceintheKenyanjudiciary.Theseincludeformulationof recordsmanagementpolicies,capacitybuildingamongrecordsmanagementstaff,provisionof alternativestorageareasandenhancingawarenessamongtopmanagementonthesignificanceof havingsoundrecordsmanagementasthefoundationforefficientservicedelivery.ThestudywasconductedatatimewhentheKenyanjudiciaryundertooktotransformitself afterlongperiodsof judicialmalpractice.Themovetowardsthetransformationsaw the launchingof JudiciaryTransformationFrameworkwhichwithout recordsmanagementmaynotavailmuch.Thestudy thereforeprovided the inevitable linkbetweenrecordsmanagementand justicedeliveryintheKenyanjudiciary.

KEYWORDSRecordsmanagement,justicedelivery,Kenya,Judiciaryandcourtrecords


58

THE ROLE OF DISASTER MANAGEMENT IN SUSTAINABLE DEVELOPMENT IN KENYA

Henry N. KemoniMasindeMuliroUniversityof ScienceandTechnologyand

ResearchFellow,Universityof [email protected]

ABSTRACTTheaimof thestudywastoinvestigatemanagementof disastersandsustainabledevelopmentinKenyawithaviewtoprovidingrelevantrecommendations.Thespecificobjectivesof thestudywereto:findoutthetypesof disasterslikelytoaffectKenya,establishif disastermanagementactivitiesandhowtheyarelinkedtosustainabledevelopment,determineapplicationof InformationCommunicationTechnologyindisastermanagement,establishchallengesfacedinundertakingdisastermanagementactivitiesandproposerecommendationsonhowtointegratesustainabledevelopment indisastermanagement initiatives.Thecurrentpaper is informedbyTheUnitedNationsHyogoFrameworkActionPlan2005-2015forDisasterRiskReductionwhichlinksdisastermanagementwithsustainabledevelopment(UnitedNationsInternationalStrategyforDisasterReduction,2005;HyogoFrameworkforAction,2005-2015a). Interviewguidewasused to collectdata fromKenyaNationalOperationsCentre (NDOC).ThestudyestablishedthatdisasterslikelytoaffectKenyaincludefloodsandearthquakes,tremors,buildingcollapse,diseases,roadtrafficaccidents,terrorismandcomputerrelatedcybercrimes.Itwasfurtherestablishedthattosomeextent,theGovernmentof Kenyalinksdisastermanagementwithsustainabledevelopment.TheGovernmentof Kenyausesvariousformsof InformationandCommunicationTechnologyduringdisasterpreparationphaseforsensitizationandawarenessandthatNDOCfacedchallengesinconductingdisastermanagement.AmongthestudyrecommendationsisneedtointegratedisastermanagementactivitieswithsustainabledevelopmentinKenyaandutilizationof otherICT’sindisastermanagement.

KEYWORDSDevelopmentanddisaster,disastermanagement,Kenya,riskmanagement,sustainabledevelopment

Role and Impact of Information and

Knowledge Centres


60

THE APPLICATION OF ALTMETRICS IN ASSESSING THE SCHOLARLY IMPACT OF THE CONTENT OF DIGITAL REPOSITORIES IN KENYA

Milcah Wawira GikunjuUniversityof Nairobi

P.O. Box 30197 – 00100, [email protected]

Rosemary Musula OtandoUniversityof Nairobi

P.O. Box 30197 – 00100, [email protected]

ABSTRACTAcademiclibrariesareexpectedtomeasurethescholarlyperformanceandimpactof theirusers.Inthisregard,theyoughttouserelevanttoolstoassesstheimpactof scholarlyworkdepositedintheirrepositories.Traditionally,researchimpacthasbeenassessedusingdifferentcitationmetrics.However,theseparametershavetheirlimitationsthatmakethemincomprehensive.Altmetricsisanalternativemechanismthatfacilitatesthetrackingof researchers’scholarly performance beyond citation metrics. According to the Directory of Open Access repositories(OPENDOAR),2016,Kenyahasatotalof 22registeredrepositories.Thecontentof theserepositoriesneedtobemadevisibleandaccessibleasameansof enhancingusability.Thispaperevaluatedtheapplicationof altmetricsasameasureof scholarlyimpact.Specifically,itinvestigatedthecitationtoolsKenyanlibrariesuse,thebenefitsachievedbyutilisingaltmetricstools,andthechallengesencounteredinembracingaltmetricstools.Thestudyemployedanexploratorysurveymethodology.Datawascollectedfromthemembersof theKenyaLibraryandInformationConsortium(KLISC)usingonlinequestionnaireshostedonSurveymonkey.Additionalinformationwascollectedthroughdocumentaryanalysis.Thefindingsof thisstudyindicatethatthereislowusageof altmetricsinKenya;altmetricscanbeaneffectivetoolinmeasuringtheimpactof localcontentindigitalrepositories;andlowlevelof awarenessof altmetricshinderstheuptakeof thetools.ThisarticlemaybeusefultouniversitiesandresearchersinKenyawishingtomaketheirresearchwidelyvisibleandusablebyintegratingaltmetricstoolsindigitalrepositories.Thepotentialimpactof researchincontributingtowardstheadvancementof knowledgeandsolutionof societalproblemsmaybeincreasedbyembracingaltmetricstoenhancetheirvisibilityanduse.Anyinstitutionthatneedstotrackdownitsscholarlyimpactmaybenefitfromthispaper.

KEYWORDSAltmetrics,impactfactor,socialmedia,bibliometrics,citationmetrics,Kenya,academiclibraries

61



TOWARDS A KNOWLEDGE SPECIALISATION INDEX FOR SUB-SAHARAN AFRICA: AN INFORMETRICS STUDY

Omwoyo Bosire OnyanchaUniversityof SouthAfrica

Pretoria, South [email protected]

ABSTRACTAfrica’s research intensity lies inBiology (a field that includesagricultureandfoodsciences)as reported in theUNESCOinstituteforStatistics(2005).Thereportrecordsaspecialisationindexof 2.2in2000.ThatstudyusedtheScienceCitationIndex,whichlargelyindexespureandappliedsciencesandexcludessocialsciences,artsandhumanities.AlthoughAfricaproducesmorepublicationsintheformercategory,itisneverthelessacknowledgedthat she equally faces myriad socio-economic challenges, which are reflected in the social sciences, arts andhumanitiespublications.Thispaperattemptstoascertainwhetherthechallengesareprioritizedandmirroredinthepublicationsemanatingfromtheresearchconducted in thecontinent.Thestudyexamines thepublicationsproduced in selectedsub-SaharanAfricancountrieswithaview toassessing research intensityorprioritizationfor purposes of developing a knowledge specialization index for concerned countries. Furthermore, the studysoughttofindoutwhetherornotgeographicproximityof countriesinfluencesknowledgespecializationof theaffectedcountries. Inorder to fulfill theaforementionedaims, thestudyuseddataobtainedfromtheNationalScienceIndicators,SCOPUs,andThomsonReuters’citationindexes.Boththepublicationsoutput(anindicatorormeasureof knowledgeproduction)andcitations(anindicatorof influence/impactof theknowledgeproducedinthecountries)wereusedtocomputethecountries’knowledgespecializationindex(KSI).ThespecializationindexwascomputedascountryX’spapersinfieldY(expressedasapercentageof CountryX’stotalpublications)asaproportionof sub-SaharanAfrica’spublicationsinfieldY(expressedasapercentageof sub-SaharanAfricantotalnumberof publicationsinallfields).Thefindingsindicatethatsub-Saharan’svolumeof knowledgeproductionishighestintheknowledgeareasof clinicalmedicine,immunologyandplant&animalscience.Theknowledgeindexrevealslowcoefficientsforsomecountriesindifferentsubjectareas,leadingtotheconclusionthatprioritiesdifferfromonecountrytoanotherinthecontinent.Theimplicationsof thefindingsinrelationtosub-SaharanAfrica’ssocio-economicandpoliticalchallengesareofferedinthepaper.Recommendationsforareasthatcanbeconsideredforfurtherstudiesarealsoprovidedinthefull-textpaper.

KEYWORDSInformetrics,knowledgespecialisationindex,Sub-SaharanAfrica


62

THE EXPECTATIONS OF COMMUNITY AND PUBLIC LIBRARIES IN THE ACTUALISATION OF SUSTAINABLE DEVELOPMENT GOALS (SDGs) IN DEVELOPING

COUNTRIES

Oyemike Victor BensonICT/VirtualLibrary,LibraryDivision

Federal Polytechnic, Nekede, Owerri, Imo State, [email protected]

Linda Ihechikwere AnyalebechiMedicalLibrary,Collegeof Medicine

Chukwuemeka Odimegwu University Teaching Hospital, Amaku, Awka, Anambra [email protected]

Nkechi M. Amaechi ProcessingUnit,

Federal University of Technology, Owerri, Imo State, [email protected]

ABSTRACTThepurposeof thispaperwastoidentifythevariousavenuesthroughwhichcommunityandpubliclibrariescancontribute towards the realisation of sustainable development goals. The paper highlights the expectations of communityandpubliclibrariestowardstheattainmentof sustainableruraldevelopment.Thestudyusedliteraturereviewtocollectrelevantdata.Thefindingsindicatethatcommunityandpubliclibrariesneedtorepackageanddeliverinformationservicesrelatingtoagriculture,health,education,businessandentrepreneurship,legalissuesandinformationconsultancy.Thelibrariesshouldalsoprovidefunctionalinformationliteracyprogrammes,re-engineerlibraryactivitiesthatpromoteareadingculture;andtranslatedocumentstotheindigenouslanguagesof theusercommunities.Thefindingsalsorevealedthatthelibrariesarelikelytofacechallengessuchasinadequatefunding,lackof innovativeandcreativeideasamongstinformationprofessionals,unsupportivegovernmentpolicies,lackof theessentialinfrastructure,lowlevelof awarenessof partnershipopportunities,shortageof highlyinnovativestaff, deficiency of one-dimensional knowledge acquired in library schools, poor lobbying and advocacy skillsamongststaff incommunityandpubliclibraries,neglectof communityandpubliclibrariesbygovernments.Thesefindingsmaybeusedbygovernmentsandotheragenciestoenhancetherealisationof sustainabledevelopmentgoalsthrougheffectiveinformationservicesbycommunityandpubliclibraries.

KEYWORDSCommunitylibraries,publiclibraries,sustainabledevelopmentgoals,developingcountries

63



THE INFLUENCE OF PERFORMANCE CONTRACTING ON THE OPERATIONS AND SERVICE S OF THE UNIVERSITY OF NAIROBI LIBRARY

John WaweruSchoolof BusinessLibrary,Universityof Nairobi

[email protected]

ABSTRACTThis study analysedhowperformance contractinghas influenced servicedelivery at theUniversityof Nairobilibrary. It alsoproposes strategies toenhance the implementationof performancecontractingasameasureof improvingservicedelivery.Thespecificobjectiveweretoassessthelevelof performancecontractingintegrationintheUniversityof Nairobilibraryservicecharter;determinetheactualisationof performancecontractinginthedeliveryof services; identifythechallengesexperiencedinachievingthesetservicedelivery-basedperformancecontracting targets; and propose how performance contracting can be fully implemented to enhance servicedeliveryattheUniversityof Nairobilibrary.Thisresearchwasguidedbytheexpectancytheory.Descriptivesurveyresearchdesignbasedonasingleunitcasestudyof Universityof Nairobilibrarywasadopted.Primarydatawascollected through interviewswith 40members of staff of theUniversity of Nairobi library selected throughpurposivesampling.Additionaldatawascollectedthroughdocumentaryreview.Thecollecteddatawasanalysedbothdescriptivelyforqualitativedataandthematicallyforquantitativedata,andpresentedintermsof frequencies,percentages,directexcerptsanddescriptivenarrations.Thefindingsof thisstudymayenableacademiclibraries,andmoresoUniversityof Nairobilibrary,tocreatesynergybetweendeliveryof servicesandperformancemeasuretoolsthattheyhaveadopted.

KEYWORDSPerformancecontracting,academiclibraries,libraryservices,libraryoperations,Universityof Nairobilibrary


64

THE ROLE OF ACADEMIC LIBRARIES IN WEBOMETRIC RANKING OF UNIVERSITIES IN KENYA

George M. WamahigaLibraryDepartment

Karatina UniversityEmail: [email protected] / [email protected]


The Technical University of KenyaEmail: [email protected] / [email protected]

ABSTRACTAcademic institutions now operate in highly competitive environments. Consequently,myriadmechanisms forrating the services and impactof universitieshave emerged as ameansof influencing the choiceof potentialstudents,facultyandpartners.Webometricshasemergedintherecentpastasoneof themostpopularframeworksfor measuring the impact of universities. This mechanism puts great emphasis on research productivity anddissemination.Academiclibrarieshavedevelopedandimplementedstrategiestoenhancetheirranking.Theroleand levels of involvement of academic libraries in these strategies is unclear. This study analysed the role of academic libraries inenhancingWebometricrankingof theirparent institutions.ItalsoexaminedthedegreetowhichlibrariesarecurrentlyinvolvedinenhancingtheWebometricrankingof theirinstitutionsaswellashowtheycanscaleuptheirroles.ThisstudywasdesignedasanexploratorysurveybecauseWebometricsisarelativelynewconcept.Primarydatawascollectedthroughkeyinformantinterviewswithacademiclibrarians.Therespondentswereselectedthroughinformation-orientedpurposivesampling.Additionaldatawascollectedthroughliteraturereview.Thedatawasanalysedusingdescriptivestatistics.ThestudyestablishedthatacademiclibrariesinKenyaare,toagreatextent,involvedinWebometricsstrategiesthroughthedevelopmentof theinstitution’srepositories,generationof Webcontentaswellaspublishingandprovidingaccesstoupdatede-resources.Thisinvolvementiseffectivebecauseitfacilitatesenhancedscholarlycommunication,resoluteinstitutionalWebpresence,collaborationandnetworking among institutions, and ultimately endorsement of the institutions’Webometrics ranking.Theinvolvement canbe scaledup through effective ICTpolicies and infrastructure, continuous training, involvement inlibraryconsortia,andhighqualitycontentdevelopment.Thefindingsof thisstudymaybeusedbyacademiclibrariestomainstreamtheirroleinenhancingtheresearchproductivityandimpactof theirinstitutionshencefacilitatingafavourableranking.

KEYWORDSWebometrics,academiclibraries,Kenya,universityranking,roleof librarians

Social Media in Information and



66

EXPLORING THE USE OF SOCIAL MEDIA IN KNOWLEDGE SHARING IN PUBLIC INSTITUTIONS IN KENYA

Jackson Owiti OmondiDepartmentof informationandknowledgemanagement


ABSTRACTSocialmediahasbecomeanintegralpartof organisationalinteraction.Socialmediapresentsaprofligateandunevenspaceforprofessionalstonetworkandsharecriticalinformation.Theideasandinformationsharedcanresultinproblemsolvingandimprovinganorganisation’sactivitiesandservices.Thepotentialadvantagesof employingsocialmediaincludethepotentialof highinputandfasteraccesstocustomerfeedbackwhichwouldvastlyimproveandenhancestrategicdecisions,clientintimacyandorganisationalresponsiveness.Intherecentpastsocialmediahasbecomeapowerful lure formanycompaniesespecially forknowledgesharing.Themanagementof publicorganisationsarejustifiablycautiousbecauseof thevolatilenatureof socialmedia.Thepurposeof thispaperistoexploreviewpointsof usingsocialmediaforsharingknowledgeanditsimplicationsforpublicorganisations.TheresearchisaqualitativecasestudyattheKenyaRevenueAuthority.Keyinformantsatthedepartmentsof CommunicationandKnowledgeManagementwereinterviewed.Theindividualswerechosenbecausetheyweredirectlyinvolvedinknowledgemanagementandstrategicsocialmediamanagementattheinstitution.Theresearchfoundthattheinstitutionusessocialmediasignificantlyforknowledgesharing.Thisstudyisoneof thefirsttobeconductedinapublicinstitutioninKenyaandalsooneof thefewtoexploretheusesocialmediaforknowledgesharinginpublicinstitutionsinKenya.

KEYWORDSSocialmedia,knowledgesharing,publicinstitutions,KenyaRevenueAuthority,Kenya

67



LEVERAGING ON SOCIAL MEDIA TOOLS (SMTs) AS STRATEGY FOR EFFECTIVE AND SUSTAINABLE MARKETING OF REFERENCE AND INFORMATION SERVICE IN

DEVELOPING COUNTRIES

Justina Ngozi Ekere NnamdiAzikiweLibrary,

University of Nigeria [email protected], [email protected]

Linda Ihechikwere AnyalebechiMedicalLibrary,Collegeof Medicine

Chukwuemeka Odimegwu University Teaching Hospital,Amaku, Awka, Anambra State

[email protected]

Oyemike Victor BensonICT/VirtualLibrary,LibraryDivision


ABSTRACTReferenceandinformationserviceshavebeenuniversallyacceptedasoneof thecoreservicesrenderedbylibrariesandinformationcentres(LICs).WithinfluxICTstolibraryandinformationservices,thelandscapeof referenceandinformationservicesprovisionhasbeencompletelytransformed.Librariesof thisagehavetoletusersknowwheretheyareandwhattheyhavetoofferorriskbeingrelegatedtooblivion.Marketingthereforehasbecomeessential for library and information science practitioners to remain relevant in a competitive ICT dominatedsocietywhereusersareopentoalternativeinformationserviceproviders.Thisstudyfocusesontheuseof socialmediatools(SMT)bylibraries,asstrategyforeffectivemarketingof referenceandinformationservices.Thepaperadoptedatheoreticalapproachinthediscourse.Relevantliteraturewasreviewedandviewsof expertsintheareasof socialnetworkingwereincorporated.Thefindingsof thisstudyshowthattheuseof socialmediaplatformshasbecomeanecessityforpracticinglibrariansandnotjustoneof thethingsinvogue.Itidentifiedthevarioussocialmediatools(SMT)thatcanbeappliedtomarketingof referenceandinformationservices,theimplicationonlibrariansandlibrariesindevelopingcountries,thechallengestolibrarian/librariesindevelopingcountriesandthewayforwardwerehighlighted.Italsoopensroomforfurtherempiricalstudiesontheextentlibrariesindevelopedcountrieshaveexploredthesepossibilities.

KEYWORDSDevelopingcountries,informationservice,marketing,referenceservice,socialmedia


68

MAXIMISING THE POTENTIAL OF SOCIAL MEDIA TO PROMOTE ACADEMIC LIBRARY SERVICES TO STUDENTS: A CASE STUDY OF THE TECHNICAL

UNIVERSITY OF KENYA LIBRARY

Villary Atieno AbokGraduateResearchAssociate

Departmentof InformationandKnowledgeManagementThe Technical University of Kenya

[email protected]

Tom KwanyaAssociateProfessor

Departmentof InformationandKnowledgeManagementThe Technical University of Kenya

[email protected]

ABSTRACTSocialmedia use is on the rise especially amongst university students who have been described as the digitalgeneration.Thisgenerationusessocialmediaforvirtuallyeverything.Studieshaverevealedthatlibrarieswhichusesocialmediaeffectivelystandahigherchanceof reachingamajorityof theseusercommunities.However,literatureonthissubjectindevelopingcountriesislimitedandscanty.ThisstudyinvestigatedhowacademiclibrariesinKenyacanmaximisethepotentialof socialmediatomarkettheirservices.Theobjectivesof thestudyweretoidentifythevariousformsof socialmediautilisedinacademiclibraries;explainhowthesesocialmediaareusedtosupportthedeliveryof libraryservices;ascertainthebenefitsacademiclibrariesaccruefromtheuseof socialmedia;andproposestrategieswhichtheacademiclibrariescanemploytoenhancetheimpactof theirsocialmediause.Thisresearchwasmodelledasacasestudyof TheTechnicalUniversityof Kenyalibrary.Primarydatawascollectedfrom23knowledgeambassadorsandthreelibrariansselectedthroughinformation-orientedpurposivesampling.Thefindingsrevealedfacebook,twitter,instantmessaging,flickrandwikisarethesocialmediatoolsusedmostinacademiclibrarycommunities.Thesetoolsareusedforscholarlycommunication,resourcesharing,referenceservices,newsandinformation,personalcommunication,promotionof libraryservicesandproducts,interactivediscussions andpersonal communication.The findings also revealedunstable Internet access, inadequate skillsaswellas timeconstraintsas themajorchallengesexperienced insocialmediausage inacademic libraries.Thestudyrecommendsthatuniversitiesshouldinvestmoreininfrastructureandcapacitydevelopmenttomaximisethepowerof socialmediatomarkettheirservices.Thesefindingscanbeusedbyuniversities,academiclibrarystaff andstudents,toincreasetheuseof socialmediainlibrariesandconsequentlyimprovelibraryservices.

KEYWORDSAcademiclibraries,Kenya,socialmedia,socialmediamarketing

69



SOCIAL MEDIA AS A TOOL FOR SHARING ACADEMIC KNOWLEDGE AMONG UNDERGRADUATE STUDENTS AT HARARE INSTITUTE OF TECHNOLOGY

UNIVERSITY

Macdonald NhakuraHarareInstituteof Technology

[email protected]; [email protected]

Elisha MupaikwaHarareInstituteof Technology

[email protected]

ABSTRACTThepaperaimstoexaminetheuseof socialmediaasatoolforsharingacademicknowledgeamongundergraduatestudents atHarare Institute of TechnologyUniversity.The researcher chose amixed-methods research designthat uses both qualitative and quantitative researchmethods. Data collection instruments included interviews,observationsandquestionnaires.ThecollecteddatawasanalysedusingSPSS.Itemergedthatstudentsusedsocialnetworking technologies for sharing non-academic information. It was also established that social networkingtechnologiesimprovedstudents’technologyproficiencyandthusthepracticalimplicationsarethattheacquiredskills could be used in sharing academic information.An analysis of the results suggests that themajority of studentsweremainlyusingFacebook,WhatsApp,You-TubeandLinkedIn.Socialmediacandisseminateandsharescientificandscholarlyresearchtoawideaudienceovergreatdistancessimultaneously.Itwouldthustakeashorttimeforone’sresearchtobeaccessed,readandusedgloballythroughsocialmediatechnology.Whilemanywrittenarticlesconsiderhowsomemajorlibrariesacrosstheworldareusingsocialmediaplatformstointeractwiththestudentsandtheirrespectivefaculties,thispaperprovidesinsightsandcontentanalysisof thesharedknowledgeandinformationamongstthestudentsastheyinteractonadailybasis.

KEYWORDSSocialmedia,sharing,academicknowledge,technology,Harare,Zimbabwe


70

Haile Selassie Avenue,P. O. Box 52428 – 00200,

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