THE STUDY ON THE RELATIONSHIP BETWEEN EMOTIONALINTELLIGENCE TOWARDS JOB PERFORMANCE IN

SURUHANJAYA PENCEGAHAN RASUAH MALAYSIA PAHANG.

Prepared for:SIR MAHATHIR BIN MAHALI

Prepared by :SURIANI BINTI IBRAHIM

BACHELOR IN OFFICE SYSTEM MANAGEMENT (HONS)UNIVERSITI TEKNOLOGI MARA

January 2018

ABSTRACT

This paper consist of the study on the four components of Emotional Intelligence (EI) and

the relationship towards job performance in SPRM Pahang. EI might contribute to the job

performance of an employees' in an organization. The objective of this study is to

determine and investigate the relationship between EI and job performance. The four

components are including, Self-Awareness, Self -Management, Social Awareness and

Relationship Management were focus in this study.

The respondent are consist of the employees in SPRM Pahang in total of 47. The result of

relationship is indicates by the Pearson Correlation (r). The findings of this study show

that person who have high level of EI is more likely to perform better in their job.

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TABLE OF CONTENT

ACKNOWLEDGEMENTABSTRACTTABLE OF CONTENT iiLIST OF TABLES ivLIST OF FIGURES v

CHAPTER tINTRODUCTION tBackground of the Study t

Statement of the Problem 4Research Objectives 5Research Questions 6Significance of the Study 6Definition of Terms 7

CHAPTER 2LITERATURE REVIEW t I

Definition of Emotional Intelligence I IDefinition of Job Performance 12Theories and Model of EI t3

CHAPTER 3METHODOLOGY ~ 24

Research Design 24Sampling Frame 25Population 25Sampling Technique 25Sampling Size 26Unit of Analysis 26Data Collection Procedures 26Plan of Data Analysis 28

CHAPTER 4FINDINGS 30

Respond Rate 3 tProfile of Respondents 3IReliability Analysis : 35Correlation Analysis 37

iii

CHAPTER 5CONCLUSIONS AND RECOMMENDATIONS .42

Conclusion 43Limitation of Study 46Recommendations 47Discussion 49

REFERENCES '" 51APPENDICES "

Questionnaire 55

iv

LIST OF TABLES

Plan of Analysis : 29Frequency of Gender 31Frequency of marital status 32Frequency of age group 32Frequency of Level of Qualification 33Frequency of Service in Organization 34Frequency of Income 34Cronbach's Alpha 35Pearson Correlation Coefficient 37