Every morning, the people of Saia LTL

Freight get down to business. But if you

said that business was simply trucking,

you’d be mistaken. That’s because inside

every Saia trailer, there’s a bigger story.

A story about people and performance.

Innovative thinkers and industry experts

working together, partnering with

shippers to provide the best supply

chain solutions. On-time, claims-free

service that inspires pride in every

employee and instills confidence in

every customer. A commitment to

safety and security that runs through

every process, every day.

At Saia, each shipment represents

a customer’s trust — and with

passionate, capable employees

working around the clock, it’s a

trust this team intends to keep.

Driven to a higher standard. Yours.

The Story of Saia.

Passion runs deep at Saia. Here you’ll find an exceptional

group of people — talented, dedicated, driven — putting

better processes into place, designing new technology

that works for customers and ensuring that Saia stands

for LTL shipping at its best.

That kind of passion is evident at all levels of the company.

Saia’s leadership fosters a culture of excellence every

day — recognizing employees through iSaia, an internal

peer-to-peer recognition system, for their innovative

ideas, tireless work ethic and superior service.

of Saia employees have been on the job for 10 years or more —

more than twice the average national tenure, according to Forbes.

For a company dedicated to progress, efficiency and service, that

kind of stability is vital to success.

32%

PASSIONATE PEOPLE

“Not what we do, but who we are.”

“I’ve been a part of Saia for 20 years,

working both in the terminal and in

the Atlanta corporate office. Over the

years, I’ve had the opportunity to work

with and coach a lot of great Saia

employees who share my commitment

to the company and our customers.”

– KATHryN GOOdwIN,

SPECIAL ACCOuNTS rEPrESENTATIvE

Driven to a higher standard. Yours.

For Saia drivers, new destinations are always just ahead.

But no matter where they’re going next, there’s always one

ultimate focus: the customer. That means understanding

what’s really important to shippers, then getting the job

done right — and Saia’s Customer Service Indicators (CSIs)

are the perfect metric for ensuring success.

Inspired by those key indicators, Saia has put measures

in place to reduce claims, improve transit times and keep

employees current on all the latest company initiatives.

From the creation of the Quality Assurance department and

the staffing of load quality inspectors to promoting a strong

culture of training, Saia is proactively taking steps to keep

service at the highest level every day.

CuSTOMEr-FOCuSEd PErFOrMANCE

“Our goal is providing customers with the service they expect.”

CUSTOMER SERVICE INDICATORS®

Pickup Performance

The percentage of outbound

shipments picked up on the

day requested.

On-time delivery

The percentage of total shipments

delivered on the service due date.

Claims-free Service

The percentage of total shipments

handled without a claim.

Exception-free delivery

The percentage of total

shipments delivered

undamaged and complete.

Claims Settled within 30 days

The percentage of claims

(less than $1,000) settled

within 30 business days.

Invoicing Accuracy

The percentage of invoices

with no carrier-related errors.

1-DAY 35% 20 DAYSIMPrOvEMENT ON FrEIGHT

MOvING BETwEEN NEArLy 55

MILLION ZIP COdE PAIrS.

(Nov. 2013)

SIGNIFICANT rEduCTION IN

CLAIMS AFTEr CrEATION

OF QuALITy ASSurANCE

dEPArTMENT.

OF TrAINING FOr CSrs BEFOrE

FIELdING CALLS.

2014, 2013, 2012, 2011 and 2010

Top 100 Motor Carrier

Inbound Logistics Magazine

2014 and 2013

Inbound Logistics G75

Inbound Logistics Magazine

2013

LTL Freight National Carrier of the year

Walmart

2013

Gold Service Award

Lowe’s Companies Inc.

2013

responsible Care Partner Award

American Chemistry Council

Driven to a higher standard. Yours.

Everywhere you look, in every corner of the company, the

Saia team is hard at work: maximizing efficiency, boosting

performance and implementing cutting-edge technology.

Here, the status quo doesn’t cut it — and out-of-the-box

thinking is putting more effective solutions to work

for customers.

That combination of people and technology is a powerful

one — and it’s fueling breakthroughs every day, whether

it’s electronic documentation with custom-engineered

handheld devices at the terminal, easy access for

customers through intuitive websites and

phone systems or tomorrow’s great solutions

being rigorously tested today.

CONSTANT INNOvATION

“This is where people and technology really come together.”

CONSTANT rOuTE OPTIMIZATION.

Saia’s experts continually recalibrate transit routes, ensuring freight

moves efficiently — and providing customers with a real-time

perspective of the process.

Saia’s load quality inspectors use

innovative proprietary software to

inspect trailers that are at their

loading midpoint, allowing them

to photograph and electronically

document that the cargo is protected

before closing.

Driven to a higher standard. Yours.

Maybe it’s the weekly pre-shift safety meetings at every

terminal, or the 300 trainers on staff who spend 40+

hours with drivers — but there’s no doubt about Saia’s

companywide commitment to safety.

with a strong emphasis on training, including programs

for both dock employees and drivers that focus on the top

five injury-causing factors on the job, Saia keeps safety

front and center every day — and routinely places highly

in the American Trucking Association’s LTL Local and

Longhaul divisions for its efforts.

PrOvEN SAFETy

“Safety is at the core of what we do.”

ON THE dOCK ANd ON THE rOAd.

Promoting a culture of safety is paramount at Saia — and it extends

far beyond the terminal. while federal regulations only ban texting

while driving, Saia takes it a step further by prohibiting any cell phone

use, even using hands-free devices, unless the tractor is in park.

THE NEXT GENErATION OF SAFETy.

with Bendix® wingman® advanced

technology and electronic onboard

recording devices throughout the fleet,

Saia is taking an unprecedented look

at driver safety and performance. Lane

changes, hard braking and swerving

are auto-recorded and transmitted,

giving trainers the data they need to

properly tailor training to each driver’s

individual needs.

Driven to a higher standard. Yours.

when you consider the economy’s recent volatility and

the ever-changing nature of the transportation business,

it’s rare to find a carrier that has not only weathered the

storm, but fostered more long-term relationships with

customers at the same time.

Those relationships are the foundation of Saia’s

commitment to personalized service — valuing

customers’ businesses and building loyalty in the process.

Maybe that’s why their top 10 customers have trusted

Saia for an average of seven years.

uNPArALLELEd COMMITMENT

“The right thing isn’t always the easy thing.”

wELCOME TO THE FAMILy.

Saia’s new business program follows new customers’ freight closely

for 60 days, striving for problem-free shipments and complete

customer satisfaction.

“Our goal is always to learn each

customer’s business and become

a valued partner to them. we want

to build that trust that comes from

getting the job done consistently,

day after day.”

– SALLy BuCHHOLZ,

v.P. OF CuSTOMEr SErvICE

Driven to a higher standard. Yours.

PEOP

LE • C

OMMUNITY • ENVIRONMENT

There’s more to being a good corporate citizen than

recycling a few cans. It’s about taking care of what

matters: people, the community and the environment.

Saia takes the issue of stewardship to heart — both

internally and externally — to help empower employees,

conserve resources and pass on a cleaner planet to the

next generation.

Across the company, bold new initiatives are in high

gear. Fleet fuel efficiency has already improved by 6%

as a result of progressive shifting. Select terminals across

the Saia network are experimenting with solar panel

installation. And our expanding corporate wellness efforts

have grown to include weight loss programs, smoking

cessation assistance and healthy lifestyle incentives.

COrPOrATE STEwArdSHIP

“we’re all proud to do our part.”

rECOGNIZEd AS A LEAdEr.

Saia is proud to be a u.S. EPA Smartway Partner. Smartway is a

public/private collaboration between the united States Environmental

Protection Agency and the freight transportation industry that helps

shippers, carriers and logistics companies improve fuel efficiency,

reduce emissions, and has helped save its partners nearly

$17 billion in fuel costs since 2004.

Progressive Shifting

Electronicdocuments

Solar Energy

wellness Program

CharitableSupport

recycling Fluids & Tires

A CrITICAL SHIFT IN Our THINKING.

Small changes add up fast. when our

drivers adopted progressive shifting

a few years ago, it didn’t take long to

realize significant energy savings. By

changing gears as early as possible

while accelerating, we’ve not only

reduced our fleet’s carbon footprint —

we’ve also cut fuel consumption by

2.8 million gallons a year, on average.

Driven to a higher standard. Yours.

The team stands ready. The technology is in place.

The commitment is real. And with a range of LTL services

to choose from, Saia offers customers the best shipping

solutions — and one powerful guarantee.

dIrECT SErvICE ArEA.

• 147terminalsina34-statedirectservicearea

• 12,000+1-and2-daylanes

• Next-daydeliverywithin600miles

• 85%ofshipmentsdeliveredwithin48hours

GuArANTEEd SELECT.

use Saia’s Guaranteed Select® service for noon, 2 p.m.

or 5 p.m. delivery. Simply mark it on your bill of lading

and you’re all set.

XTrEME GuArANTEE.

Saia’s Xtreme Guarantee is simple: pickup on the day you

specify and delivery on time — claims-free with an accurate

invoice. Should a claim occur, Saia will settle it within 30

days. If not, the shipment is free. Period. It’s Saia’s promise

— and the only guarantee of its kind in the industry.

PArTNErSHIP NETwOrK.

• ExtendingaccesstotheentireU.S.(including

Alaska and Hawaii), Canada, Mexico and Puerto rico

• Onepronumber,oneconvenientinvoice

• Bilingualcustomerservicepersonnel

XTrEME ASSurANCE PrOGrAM.

with Saia’s Xtreme Assurance Program, you can minimize

costly charge-back fees, giving you the power to manage

your window shipments to retail customers online.

CAPABILITIES

“we get the job done — no matter what it takes.”

“The story of Saia is being written every day — by

our people, by the service they provide and by our

customers. Their voice determines how the

story is told.”

– rICK O’dELL,

PrESIdENT ANd CEO

The story of Saia rolls on — driven by

people, processes and a passion for

outstanding service. discover what it

means to trust a true leader.

visit saia.com, download the

Saia app or call 1.800.765.7242.

Driven to a higher standard. Yours.

1.800.765.7242 / saia.com

11465 Johns Creek Parkway, Suite 400

Johns Creek, GA 30097

Driven to a higher standard. Yours.