Copyright © BYTES People Solutions

THE SOUTH AFRICAN OFFSHORE BPO COMPANY

WHY SOUTH AFRICA?

TOP OFFSHORE CONTACT CENTRE LOCATION

South Africa has been voted the top offshore contact centre location.

• National Outsourcing Association (UK) Offshoring Destination of the Year 2012.

• European Outsourcing Association Offshoring Destination of the Year 2013.

SAVE COSTS

A favourable exchange rate. Operational costs are as much as 50% lower than the UK. Our Government Incentive Scheme grant allows for further reductions in costs.

VALUE ADD

South Africa offers a developed contact centre industry with government support. Telecommunications, power and transport infrastructures are world class. Advanced skills levels, large human resource pool. Exceptionally low staff turnover levels. Similar time zone (difference of GMT+2 hours).

CULTURAL FIT

Culturally, South Africa is a close match to the UK, and agents would need only minimal cultural orientation. The accent tends toward neutral, and is commonly understood by British consumers.

JOB CREATION

The business process outsourcing industry has developed into a key job creator for South Africa, a country afflicted by mass unemployment and skills shortages.

Skilled English Speaking Talent Pool

English Accent Affinity

Entrepreneurial Spirit

First World Experience

Significant Cost Saving

Robust Enabling Environment

Deep Domain Skills

“Offshore Business Process Outsourcing is a subset of outsourcing that involves the relocating of the operations of a specific business process (contact centre) to a specialist third party service provider, in a country other than the one in which the company is based, in order to improve overall operational effectiveness.”

With a massive collective experience in people and business development, Bytes People Solutions is your ideal partner to ensure that your contact centre processes and customer service strategies are driven by excellence and executed with precision.

PEOPLE We have the right people, doing the right thing – at the right time. Our customised on-board training and people development programmes provided by our Skills Factory ensure that highly skilled people are able to manage tasks effectively and efficiently.

BUSINESSOur experience in analysing business processes gives us insight into the implementation of tailor-made business optimisation solutions.

TECHNOLOGYWe offer trusted technology solutions to support our BPO business. Our solutions ensure business continuity and flexibility across our sites.

We offer our services across the Telco, Retail, FMCG, Insurance and Financial sectors.

WHY BYTES PEOPLE SOLUTIONS?

BYTES PEOPLE SOLUTIONS USES A HOLISTIC, INTE-GRATED AND PERSONAL APPROACH TO OUTSOURCING. THE COMBINATION OF SOUND BUSINESS PROCESS PRINCIPLES AND BEST PRACTICES, LEADING-EDGE TECHNOLOGIES AND PLACEMENT OF SKILLED EXPERTS, ENSURES A SEAMLESS CUSTOMER CONTACT EXPERIENCE FOR OUR CUSTOMERS’ CUSTOMER.

CUSTOMER INTERACTION MANAGEMENTMail ManagementKnowledge ManagementVoice BiometricsSocial Media EngagementWeb Self ServiceChat & Co-BrowseSpeech AnalyticsWorkforce Optimisation

PROFESSIONAL SERVICESHealth CheckBusiness AnalyticsWorkforce OptimisationManagement DashboardsApp DevelopmentCustomer Experience AnalysisBusiness Intelligence Project Management

CONTACT CENTRESFull Outsource OverflowCo / In-SourceInbound / OutboundTechnical Support AgentsTelesalesEmail / Chat / SocialRetentionBack OfficeOffshore DBOT

TRAININGLife SkillsCall CentreQuality AssuranceWorkforce SchedulingConsumer Protection ActTelesalesBespoke Solutions

COMMUNICATIONSHosted / Cloud Engagement Voice RecordingConnectivityHeadsetsVideo ConferencingDigital SignagePeripherals

To our clients we offer some of the highest First Call Resolution Rates, and Net Promoter Scores across their service estates. Our objective is to drive down the cost-to-serve through increasing First Call Resolution and improving Customer Loyalty through a differentiated service experience.

Bytes People Solutions is proud to boast attractive offshoring locations situated in the major cities across South Africa. South Africa has fast become a competitive and attractive offshoring destination for many global players. Our time-zone compatibility with Europe makes South Africa an ideal location for delivering follow-the-sun operations as part of our client’s global footprint.

OUR BPO SOLUTION CONSIDERS THE ENTIRE BUSINESS OUTCOMES OF WHICH OUTSOURCING IS PART OF.

Bytes People SolutionsContact: +27 (0) 11 205 7000Website: www.bytes.co.za