the six hats problem-solving coaches wear · 5. the roles improvement professionals play. role....
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The Six Hats Problem-Solving Coaches Wear
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Not Executive Coaching
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Not this type of “coaching.”
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The Roles Improvement Professionals Play
Role Primary Focus
Practitioner “Doing” (getting results)
Facilitator Leading teams in doing (getting results)
Coach Developing others to perform at high levels (building capabilities of all sorts)
Mentor Helping the mentee build a path to advancement (career development)
Challenge for coaches: Trading the “juice” of knowing for the juice of developing others.
Two Paths to Development
The Outstanding Organization, p. 117
Heavy use of Socratic questioning to assess learning, develop critical thinking, and
build confidence
Coach serves as teacher. “Telling” is acceptable.
DIRECTIVE DEVELOPMENTREFLECTIVE DEVELOPMENT
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Two Capabilities Needed
Coaching ProficiencyTechnical Expertise Psychological Expertise
Improvement Proficiency
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Two Types of Coaching
Coaching for Development Coaching for Correction
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The Expert
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Plan Do Study Adjust © 2020 Karen MartinClarity First, pp 168-209www.clarityfirstbook.com
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The Teacher
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The Mentor
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The Psychologist
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The Motivator
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The Trusted Advisor
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Playing a role in developing one’s problem-solving capabilitiesis the most respectful, loving, and gratifying
contribution you can make at work.
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