the seven major complaints of employees today winning strategies in a tough economy bruce l....
TRANSCRIPT
THE DISCOVERYGROUP
THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY
Winning Strategies in a Tough Economy
Bruce L. Katcher, Ph.D.Specializing in Employee Opinion and Customer Satisfaction Surveys
A member of The Enterprise Group
781-784-4367
THE DISCOVERY GROUP
THE FOUR-FOLD REALITYFOR EMPLOYEES TODAY
Fearful Overworked Unappreciated Resentful
THE DISCOVERY GROUP
HOW EMPLOYEES ARE FIGHTING BACK
Withdrawing psychologically Adopting an adversarial relationship Focusing on WIIFM Carrying multiple jobs Going out on their own
THE DISCOVERY GROUP
DOES IT REALLY MATTER?
THE DISCOVERY GROUP
MAJOR COMPLAINT #1
“There’s no job security.”
THE DISCOVERY GROUP
MAJOR COMPLAINT #2
“I just don’t trust management.”
THE DISCOVERY GROUP
MAJOR COMPLAINT #3
“There is simply too much work
to do.”
THE DISCOVERY GROUP
MAJOR COMPLAINT #4
“Communication here is terrible.”
THE DISCOVERY GROUP
MAJOR COMPLAINT #5
“I need better balance
in my life.”
THE DISCOVERY GROUP
MAJOR COMPLAINT #6
“The pay is too low.”
THE DISCOVERY GROUP
MAJOR COMPLAINT #7
“They don’t appreciate
me.”
THE DISCOVERY GROUP
SUMMARYSEVEN MAJOR COMPLAINTS
Little job security Difficult to trust management Work load is too heavy Poor communication Lack of work life balance Low pay Little appreciation