the seven habits of highly effective people (covey, 1990) · see get do effective, long-term...
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Independence
Dependence
Interdependence
Independence
Dependence
Independence
Interdependence
The ‘Win-Win’ Process:
See the problem from the other point of view, in
terms of the needs and concerns of the other party.
The ‘Win-Win’ Process:
See the problem from the other point of view, in
terms of the needs and concerns of the other party.
Identify the key issues and concerns
(not positions) involved.
Determine what results would make a fully
acceptable solution.
Identify new options to achieve those results.
Think ‘Win-Win’
In all your dealings with others,
aim for each little negotiation to
provide success (a win) for both sides.
Autobiographical Responses
Advising: Giving counsel, advice,
and solutions to problems.
Probing: Asking questions from our own
frame of reference or agenda.
Interpreting: Explaining another’s motives
and behaviour based on our
own experience; trying to figure
people out.
Evaluating: Judging, and either agreeing
or disagreeing.
Empathic Listening
Empathic Listening is
reflecting what a person
feels and says in your
own words.
It is not listening to advise,
counsel, reply, refute, solve,
fix, change, judge, agree,
disagree, question,
analyze, or figure out.
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Habit 5 Seek First to Understand, Then to Be Understood
Empathic
Listening
When people who are not used
to speaking are heard by people
who are not used to listening,
then real change occurs!
Seek First to
Understand, then
to be Understood
Put another way, "We have two ears
and one mouth, and they should be
used in that proportion." In your
communications, be sure you know the
other person's point of view before you
start expounding your own ideas.
Check
Willingness
“Would you be willing to search
for a solution that is better than
what either of us has in mind?”
How Do You Know?
You’ve created a ‘Third Alternative’ when you both:
• Have a change of heart.
• Feel new energy and excitement.
• See things in a new way.
• Feel the relationship has transformed.
• End up with an idea that is better than
what either of you started with.
Synergise
Look for ways to take your ideas
and other people's ideas and build
on them together, on the basis
that the outcome will be something
greater than the sum of the inputs.
See
Get Do
To maintain and increase
effectiveness, we must
renew ourselves in body,
heart, mind, and soul.
Sharpen the Saw The seventh habit that
makes all the other six last!
Sharpening the saw is about
renewing yourself - physically,
mentally, spiritually and emotionally.
Independence
Dependence
Interdependence
The ‘Trim Tab’ effect
‘That which we
persist in doing
becomes easier...
...not that the nature of the
task has changed, but our
ability to do has increased.’
Ralph Waldo Emerson